Guest Code of Conduct
Rogers Centre is committed to creating a safe, comfortable, and enjoyable experience for all guests. The stadium is committed to ensuring that:
- Guests will enjoy their Rogers Centre experience free from foul/abusive/derogatory language or obscene gestures directed at other guests/players/officials or staff.
- Guests will present their ticket when requested and sit only in their ticketed seat.
- Guests will refrain from displays of affection, inappropriate in a public family setting.
- Inappropriate or indecent clothing will not detract from the guest experience.
- Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired or intoxicated guest will be handled in a prompt and safe manner.
- The progress of the game/event will not be disrupted by guests' actions or by unauthorized persons entering the playing field/event area/dugout roofs or other non-ticketed areas.
Our staff has been trained to proactively intervene where necessary to help ensure a family environment. Failure of guests to adhere to these policies may result in the denial of admission to or immediate removal from the stadium without refund.
The Toronto Blue Jays, Rogers Centre and ARAMARK Sports and Entertainment are committed to promoting and ensuring responsible alcoholic beverage sales and use, as outlined by "T.E.A.M" - Techniques for Effective Alcohol Management. Our goal is to create a safe, enjoyable and family-friendly environment where alcohol service and consumption is managed thoroughly.
Alcoholic beverages can only be purchased from authorized vendors once inside Rogers Centre and guests may not bring in or leave the facility with any alcohol. All guests that appear to be 30 years of age or younger will be asked to provide proof of age for each transaction. Upon request for proof of age, guests must produce a valid form of photo identification.
Guests may no more than two (2) alcoholic beverages in their possession at any time. In-seat hawkers are restricted to serving only one (1) alcoholic beverage per guest. Alcohol service in all concession stands, Acura Luxury Suites and TD Clubhouse will conclude at the end of the seventh (7th) inning. The Toronto Blue Jays, Rogers Centre and its concessionaire ARAMARK Sports and Entertainment reserve the right to discontinue alcohol service for guests.
There are designated Non Alcohol/Family Seating sections on the 200 & 500 Levels of the stadium for Toronto Blue Jays games. They can be found on the 200-Level in section 237L/238R, and on the 500-Level in section 517R/516L. Guests interested in purchasing these tickets online must purchase here, by entering the promo code "DRY18". They are also available for purchase over the phone at 416-341-1234 OR 1-888-OK-GO-JAY (1-888-654-6529).
Guests found with unauthorized alcohol can have their ticket confiscated and be removed from Rogers Centre without compensation.
The following may result in ejection from Rogers Centre and/or possible prosecution:
- Attempting to use fraudulent identification
- Public intoxication
- Purchasing alcohol for a minor
- A minor attempting to purchase or found to be in possession of alcohol
- Anyone found in possession of alcohol after being given a warning not consume or purchase any
Fans are welcome to bring their bags inside Rogers Centre when they attend Toronto Blue Jays games. Soft-sided bags such as diaper bags, small knapsacks and small purses are permitted, whereas hard-sided coolers, bags and containers are not. In accordance with Major League Baseball security regulations, any bag larger than 16 inches by 16 inches by 8 inches will not be permitted into Rogers Centre. All bags will be thoroughly inspected before they are allowed inside the stadium. MLB-approved bins will be used at inspection points, and bags and their contents must fit without assistance, modification or adjustment. To ensure guest safety, the Toronto Blue Jays reserve the right to inspect any bags or articles prior to entry into Rogers Centre and may refuse admittance of any item deemed hazardous, inappropriate, offensive or suspicious.
Banners and Signs
The Toronto Blue Jays encourage guests to show their team pride and welcome support demonstrated through homemade banners and signs. Guests are welcome to bring banners to Rogers Centre provided they do not interfere with the game, your fellow fans' enjoyment of the game or carry disparaging, commercial, political or obscene messages. Banners cannot block or cover current building signage.
Plastic bottles and/or cans holding 600ml or less of non-alcoholic beverages are permitted into Rogers Centre. Guests are strictly prohibited from bringing in outside alcohol inside Rogers Centre. Plastic bottles holding more than 600ml and glass bottles are prohibited.
Guests will be asked to remove tops from a bottle(s) or open can(s) prior to entry into the stadium.
Cameras - Toronto Blue Jays Game
The Toronto Blue Jays welcome cameras and iPads/Tablets for the purposes of still photography, provided their use does not interfere with other guest's enjoyment of the game. Video cameras are permitted inside the facility, but recording of any game footage is strictly prohibited. The Toronto Blue Jays and Rogers Centre reserve the right to request that guests discontinue filming or taking pictures on Rogers Centre property. The Toronto Blue Jays and Rogers Centre are not responsible for lost or stolen belongings. As such, we ask that guests not leave equipment unattended.
Selfie-sticks and/or retractable poles or devices are not permitted into the stadium.
All guests entering the stadium for an event are subject to a search by our Security Team prior to entry.
Cameras - Rogers Centre Events/Other
Rogers Centre welcome cameras for personal use for the purpose of still photography. We ask that your camera does not interfere with other guests' enjoyment of the event. Professional cameras with detachable lens that is longer that 3" in size, body mounts/mono-pods/tripods/selfie-sticks and audio/video equipment are not permitted. Any recording may result in being ejected from the stadium.
All guests entering the stadium for an event are subject to a search by our Security Team prior to entry.
*Restrictions may vary from event to event
Dress Code/Offensive Clothing/Costumes
Proper attire, including shoes and shirts, must be worn at all times. We reserve the right to deny admission to or remove any person wearing any clothing /costume that we consider inappropriate or that could detract from the experience of other Guests.
- Mascot apparel is not permitted.
- Costumes and clothing must be family-friendly and may not be obstructive, offensive or objectionable.
- Masks or other face covering items of any kind may not be worn, except for medical/religious purposes
- During themed promotions - Guests may dress as their favorite character, but may not pose for pictures or sign autographs for other Guests and must be in compliance with standards noted above
Guests who do not adhere to these guidelines may be refused entry into, and/or removed from Rogers Centre unless his or her attire/costume can be modified to meet the above standards.
Fans are invited to make use of the Rogers Centre Fan Assist Program if they have an issue in their seating section or a question related to their experience. The process is quick and simple and by using the Fan Assist Program, guests are able to report issues in a discreet and convenient manner. Simply send us a text to (647) 503-4131 using your mobile phone - please include your issue or question and seating section, row and seat number. Operators are standing by and participation in our service is free of charge; however, standard carrier text messaging & data charges will apply. Please note: cell phone numbers that repeatedly send messages which are deemed fraudulent or irrelevant may be prevented from communicating in the future.
For the safety and enjoyment of all, guests are reminded not to interfere with a ball in play or a player during a game. Those who fail to follow this policy may be subject to immediate ejection from Rogers Centre and forfeit the ball. Fans are welcome to keep any ball landing in seating sections as long as they do not interfere with the safety and concern of others.
Foul Balls, Homerun Balls & Bats
All guests are asked to stay alert throughout the game for foul balls or bats that might leave the playing area. Guests are permitted to keep any foul and home run balls that are hit into the seats, but are asked to be cautious and courteous to others when collecting a ball. Bats entering the stands must be returned if requested by the Blue Jays or visiting team. Guests are prohibited from throwing balls back onto the field. Violators are subject to ejection and possible arrest. Any guest that interferes with a ball in play or the game in any way is subject to ejection from the ballpark and or criminal prosecution.
Security reasons preclude Rogers Centre from allowing in/out privileges to individuals who choose to leave the building. Exceptions can be made in special circumstances through our guest service locations. In these situations, a Security supervisor will be called in to assist with your need.
Guests are encouraged to try various modes of transportation to travel to Rogers Centre. Inline skating to the stadium can be a convenient, healthy alternative. However, inline skates, hoverboards, skateboards, scooters are prohibited from being used inside Rogers Centre. Guests may check these items at the gate when entering. Additionally, skating on "Heelies" is prohibited within Rogers Centre.
Musical instruments and any type of noise-making devices are prohibited inside Rogers Centre. Any exceptions will be at the discretion of Rogers Centre and the Toronto Blue Jays.
Objects Thrown in Seating Area
For obvious safety concerns, guests are not permitted to throw any objects around or within the Rogers Centre seating areas (e.g., baseballs, beach balls, shoes, seat cushions, hats, food, drinks, ice, coins, etc). Failure to adhere to this policy may result in ejection from the stadium.
The Toronto Blue Jays and Rogers Centre make every effort to accommodate fans and guests as much as possible when it comes to allowing items that will enhance their experience while inside the stadium. However, the following items are prohibited at Rogers Centre:
- Large handbags, knapsacks etc. exceeding 16" x 16" x 8"
- Hard-sided coolers
- Alcohol beverages and/or illegal drugs
- Sticks (including signs attached to a stick), golf ball retrievers
- Selfie-sticks and/or retractable poles or devices
- Laser pens
- Pressurized air horns
- Glass bottles
- Plastic bottles or cans larger than 600ml
- Projectiles that can cause injury or disruption during a game or event
- Frisbees, beach balls or other inflatable objects
- Weapons and/or knives (including pocket knives)
- Fireworks and any other illegal substances
- Squirt guns
- Stools or folding/collapsible chairs
- Full face masks that conceal a guest's face
- Gang colours/clothing
- Clothing with offensive and/or inappropriate language or statements
Please note: For the safety and comfort of all fans, Rogers Centre may prohibit any other items deemed to be a security risk.
For the safety of everyone at the ballpark, guests are asked to refrain from sitting, standing, leaning or draping items on stadium railings.
Since January 2006, Rogers Centre has been a smoke-free environment, in compliance with the Province of Ontario's Smoke-Free Ontario Act. Smoking is not permitted at any level in the building. This includes the use of any vapour or electronic cigarettes. Security issues preclude us from allowing guests back into the building if they choose to exit. Those leaving the facility to smoke will not be permitted re-entry to the stadium.
Solicitation and Distribution of Literature
Guests are prohibited from distributing banners, booklets, business cards, circulars, commercial advertising, flyers, folders, handballs, leaflets, notices, pamphlets, posters, stickers or any other written, printed and/or painted materials, without advance written permission from Rogers Centre and the Toronto Blue Jays Baseball Club.
Stadium Rules/Standard of Conduct
Copies of the Stadium Rules and Standards of Conduct are posted in a variety of locations throughout Rogers Centre (including in proximity to building entrances). The text of the current policy (in place since 2008) is as follows:
A valid ticket must be produced upon entry to the stadium and at any time thereafter upon request.
Rogers Blue Jays Baseball Partnership ("Blue Jays") and/or Rogers Stadium Limited Partnership (collectively, the "Management") reserves the right, without compensation or refund of admission price to refuse any person admission to the stadium, or to remove such person from the stadium, (i) if the person uses language or exhibits conduct which, in the opinion of Management, is abusive, illegal or objectionable or might otherwise interfere with the reasonable enjoyment of others, (ii) if, in the opinion of the Management, the person's ticket is not valid, or (iii) if the person brings into the stadium any restricted items, including, without limitation, alcohol, illegal drugs, chemicals, bottles, cans, weapons of any kind, large bags, knapsacks or hard-sided coolers or briefcases (list of restricted items subject to change at any time in the discretion of the Management). Each person wishing to enter the stadium consents to Management's reasonable examination of his or her person and/or belongings to ensure compliance with the foregoing.
Each person entering the stadium grants to the Management, their corporate affiliates, agents, broadcasters, business associates and/or sponsors (collectively, the "Authorized Parties") the absolute and irrevocable right to utilize that person's voice, image and/or likeness in connection with any transmission, retransmission or reproduction in whole or in part of the game to which such person is admitted. Each person entering the stadium further grants to the Authorized Parties the absolute and irrevocable right to use that persons voice, image and/or likeness for any purpose whatever, including on merchandise and in Blue Jays advertising, without restriction, and regardless of medium. Each person entering the stadium thereby waives all rights of inspection or approval regarding any use of his/her voice, image or likeness and any right to remuneration therefore, and releases and discharges the Authorized Parties from any and all claims and demands arising out of or in connection with the use of his/her voice, image or likeness, including, without limitation, any and all claims for invasion of privacy, right of publicity or defamation.
Each person entering the Stadium agrees that: (A) he/she shall not transmit or aid in transmitting any information about the game or event that he/she is attending, including, but not limited to, any account, description, picture, video, audio, reproduction or other information concerning the game or event (collectively "Event Information"), (B) Blue Jays is the exclusive owner of all copyrights and other proprietary rights in all baseball games and event information in respect of such baseball games, and (C) all photographs and recordings created by him/her are for personal use only.
WARNING: Each person entering this stadium voluntarily assumes all risks of any injury or other loss to person and property occurring during his/her presence at the stadium and/or incidental or related to the event being held or game being played at the stadium, as applicable, at or about such time (including, without limitation, injury suffered from balls, bats or other objects projected into or within the stands), and releases the Management, Major League Baseball, the Commissioner, the participating teams, the performing acts and their respective agents, corporate affiliates and employees from and all liability therefore, regardless of whether such injury or loss occurs before, during or after the actual performance of the event or playing of the game, as applicable, and whether such injury or loss is caused by any person's negligence or otherwise. PRIOR TO, DURING AND FOLLOWING BASEBALL GAMES, INCLUDING DURING ALL BATTING PRACTICES, FIELDING PRACTICES AND WARM-UPS, ITEMS SUCH AS BASEBALLS, BATS AND FRAGMENTS THEREOF MAY BE THROWN OR HIT INTO THE STANDS AND CAUSE SERIOUS INJURY. FOR EVERYONE'S SAFETY, PLEASE STAY ALERT AND BE AWARE OF YOUR SURROUNDINGS.
Copies of the most current Stadium Rules and Standards of Conduct are available at Gate 9 or by calling 416-341-1000.