MLB Frequently Asked Questions
Supported Apple devices must be running a 14.0 or greater operating system.
How to Check the Operating System
To find your device's software version on an iPhone, iPad, or iPod Touch, go to Settings > General > About
More information about your iOS operating system is available on the Apple website.
Choosing a Level of Access
The MLB app is a free download from the Apple App Store, and offers both free and optional paid subscription features. Free access to the MLB app includes breaking news, scores, and much more.
MLB.TV subscribers can download the MLB app at no additional cost and can access MLB.TV subscription features through the MLB app. MLB.TV Single Team subscribers can access their team’s video and radio streams through the MLB app. See the "MLB.TV Login Information" section below for login and redemption information.
MLB.TV subscribers that own MLB.TV through their Extra Innings package can download the MLB app at no additional cost, and can access MLB.TV subscription features through the MLB app. Please visit the "I own MLB.TV through my Pay TV Provider" section below for instructions on redeeming MLB.TV through Extra Innings.
Subscribe to MLB Audio or MLB.TV
MLB Audio and MLB.TV subscriptions can be purchased from Apple iTunes at a monthly or seasonal rate. Please see the "Subscription Information and Management" section for additional information about Apple iTunes in-app purchases.
MLB Audio or MLB.TV Subscriber Login
Subscribers who already own MLB Audio or MLB.TV, or have connected an in-app iTunes purchase of MLB Audio or MLB.TV to their MLB account, can access subscription features by entering their MLB email and password in the MLB app. If they've already logged-in to their MLB account using either the MLB app, Ballpark app, or Safari on their iPhone (regardless of if the apps are currently installed), their credentials will automatically appear, and they can simply tap on "Continue with MLB" to login. If you haven't logged into your MLB account using the MLB app, Ballpark app, or Safari on your iPhone before, please follow these steps:
- Open the MLB app
- Tap on the "More" tab
- Tap on "Account" on the top right
- Tap on "Log In," and enter your MLB email and password
How to Restore an iTunes Purchase
MLB Audio or MLB.TV subscribers who have made an in-app purchase through Apple iTunes on a mobile device may tap the “Restore” button on the paywall, for example, when re-installing the application on an existing Apple or new Apple device. A restore can only be completed on devices which share the same Apple ID as the initial purchase. Prior to attempting to restore an Apple iTunes purchase, navigate to the Settings > MLB Account section in the MLB app on mobile, and ensure that you are logged out.
I own MLB.TV through my Pay TV Provider
If you purchased MLB.TV through your pay TV provider, please follow the steps below to activate MLB.TV access through the MLB app:
- Tap here to select your pay TV provider
- Select your provider
- Login using your provider credentials. If you're unsure of this information, please contact your provider.
- Link your provider credentials with a new or existing MLB account
- After linking your credentials, open the MLB app and tap on the "Subscriber Login" option when prompted with the initial paywall
- Login using your MLB account
Apple iTunes In-App Purchase and Cancellation Information
If you've purchased a subscription to MLB Audio or MLB.TV directly through in-app purchase from Apple iTunes (not directly from the MLB website), please review the information below.
If you've completed the purchase through the MLB website, please see the "MLB Website Purchase and Cancellation Information" section.
Purchasing an Apple iTunes Subscription
In-app purchases are purchased from and billed by Apple iTunes, not MLB. These purchases are subject to the terms and conditions of Apple iTunes. All billing and refund inquiries must be directed to Apple iTunes. MLB does not have access to Apple iTunes accounts or transactions. If you wish to confirm the type of subscription that has been purchased from Apple iTunes, please consult your Apple iTunes account or receipt, as each subscription will have a unique billing name.
An MLB Audio or MLB.TV annual purchase is valid for one year and will be re-billed every year by Apple iTunes until cancelled by the user. Apple iTunes will send an email well in advance of renewal containing a hyperlink to manage the subscription. Apple iTunes subscriptions can be managed from a mobile device or computer that uses the same Apple ID as the initial purchase. MLB cannot manage Apple iTunes subscriptions. Apple iTunes cancellation steps are listed below for your convenience.
The MLB.TV All Access Monthly purchase is valid for 30 days and will be re-billed every 30 days, year-round by Apple iTunes until cancelled by the user. Apple iTunes will send a monthly email well in advance of renewal containing a hyperlink to manage the subscription. Apple iTunes subscriptions can be managed from a mobile device or computer that uses the same Apple ID as the initial purchase. MLB cannot manage Apple iTunes subscriptions. Apple iTunes cancellation steps are listed below for your convenience.
Accessing your Apple iTunes In-App Purchase on other Supported Devices
A major benefit of connecting your Apple iTunes purchase to an MLB account is being able to access the purchase across your compatible Apple and Android devices. You will also have access to MLB Audio on the web. Separate purchases are no longer required. Connecting a purchase to an MLB account also allows Customer Service to better assist you with inquiries and troubleshooting. You will have an opportunity to connect your purchase to an MLB account after making the purchase, or it can be completed at a later time. You can only connect an Apple iTunes purchase to one MLB account. If you connect the purchase to a second MLB account, the first account will lose all entitlements.
- Open the MLB app
- Tap on the "More" tab
- Tap on "Account" on the top right.
- Tap on "Connect Purchase to MLB" and log in with your registered MLB account email and password or register for a new account.
Restoring a previous Apple iTunes purchase
Subscribers who have made an in-app purchase through Apple iTunes on a mobile device will use the Restore button on the paywall, for example, when re-installing the application on an existing Apple or new Apple device. A restore can only be completed on devices which share the same Apple ID as the initial purchase. Prior to attempting to restore an Apple iTunes purchase, please go to the MLB app More > Account section, and ensure that you are logged out.
Cancelling an Apple iTunes Monthly Subscription
On your iPhone, iPad, or iPod Touch:
- Open the Settings app
- Tap your name, then tap Subscriptions*
- Tap the subscription that you want to manage. Don't see the subscription that you're looking for?
- Choose a different subscription option, or tap Cancel Subscription. If you don’t see Cancel Subscription, the subscription is already canceled and won't renew.
*If you don't see "Subscriptions" in the Settings app, tap "iTunes & App Store" instead. Tap your Apple ID (which is usually your email address), then tap on "View Apple ID." Sign in, scroll down to Subscriptions, then tap on "Subscriptions."
MLB Website Purchase and Cancellation Information
Purchasing an MLB Audio or MLB.TV Subscription
Customers should visit https://www.mlb.com/live-stream-games/subscribe/mlb-audio or https://www.mlb.com/live-stream-games/subscribe for the most updated subscription information and purchase options.
Customers that have purchased MLB Audio or MLB.TV directly from the MLB website and not through an app store (Apple iTunes), may cancel their subscription or cancel auto-renewal of the subscription in their MLB Account profile under "Manage Subscriptions."
**ENSURE THAT YOU HAVE THE LATEST DEVICE OPERATING SYSTEM AND MLB APP VERSION PRIOR TO TROUBLESHOOTING**
If you're experiencing difficulty with the MLB app, please follow the steps below.
- Navigate to your Apple device home screen
- Double tap on the home button to open the application tray
- Swipe up on all of the open applications to close them out
- Tap the home button or on the screen to close the application tray
- Press and hold the power button at the top of the device and the physical home button simultaneously. Continue holding these buttons until the screen goes black and then an Apple logo appears.
- The device may take a few minutes to return to the Apple device home screen
- Once the device returns to the home screen, please try launching the application again
If you still experience issues after following the above steps, please switch your connectivity from cellular to Wifi or Wifi to cellular. While Wifi connections are typically an improvement over cellular, that is not always the case. Please understand that "bar" indicators on devices indicate the strength of a signal, but not network congestion or integrity, which can impact application performance. For personal Wifi connections, we recommend restarting your internet modem and router, even if other devices are working properly.
MLB Audio Troubleshooting
In addition to the troubleshooting information below, please review the "General Troubleshooting" section, as it may contain steps to correct the behavior that you're experiencing.
While an MLB Audio stream may say "playing" prior to the start of a game, you will only hear silence. MLB Audio does not broadcast pre-game or post-game shows, and may not broadcast during rain delays or commercials.
If you're receiving "Authentication Failed" or "Authorizing" errors when attempting to play live MLB, please navigate to the MLB app More > Account, then tap on "Log Out." Re-enter your registered MLB email and password. You may receive this message if you recently reset your MLB password, but did not update the stored login information, or if you don't have an active subscription.
If you're receiving "Connection" errors and have purchased MLB Audio or MLB.TV from Apple iTunes, please attempt to initially connect or re-connect your purchase to a new or existing MLB account. Navigate to the MLB app More > Account, tap on "MLB Account," then tap on "Log Out." Re-enter your MLB account email and password (or create a new account), then connect your purchase by tapping on "Connect purchase to MLB."
MLB.TV/MLB Network Troubleshooting
In addition to the troubleshooting information below, please review the "General Troubleshooting" section, as it may contain steps to correct the behavior you're experiencing.
MLB.TV/MLB Network live and archived content is subject to blackout restrictions and relies on location data provided by the MLB app for verification.
The following factors may affect successful blackout verification:
- Location services are not enabled on the device
- GPS satellites are not visible due to being indoors/away from windows
- A cellular data or Wifi hotspot, satellite, hotel, or corporate/VPN internet connection is being used.
- You're attempting to access while traveling in motion (plane, train, or car).
Please follow the steps below to ensure your location settings are enabled on the device:
- From the Apple device home screen, tap "Settings"
- Tap "Privacy"
- Tap "Location Services"
- Ensure location services are "On" at the device level
- Scroll down to the application and ensure location services are enabled for the application
- Return to the main menu and choose "General"
- Tap "Reset" from the list
- Tap "Reset Location & Privacy" and confirm
- Navigate to your Apple device home screen, and try launching the application again
If you're accessing the game from a cellular connection or mobile hotspot, attempting to access from a Wifi connection as cellular connections can often route your data well outside the current viewing location. You may also attempt to enable airplane mode for a minute, disable airplane mode, and the device may connect to a different tower with different routing.
As an MLB.TV subscriber, how do I redeem paid subscription features on a mobile device?
MLB.TV subscribers can download the MLB app from Apple iTunes and tap on the "Subscriber Login" button to enter your MLB account registered email and password.
How do I enable or disable Closed Captioning in the MLB app?
When viewing MLB.TV content, you can tap the "CC" button on the video player to enable or disable closed captioning. Please note that the device "Closed Captioning" settings may override the application. If you're unable to disable closed captioning in the MLB app, please navigate to your device Settings > General > Accessibility > Subtitles & Captioning section, and ensure "Closed Captions + SDH" is disabled. If this setting is already "disabled" and closed captioning still can't be controlled in the app, you may need to toggle the setting "On/Off" to reset it within the operating system.
I forgot my password. What should I do?
From the MLB Account screen, tap "Forgot Password." Enter your MLB account email and we will send a new password to that address.
How do I log out of the MLB app?
From the MLB Account screen, tap "Log Out."
MLB Customer Service
If you have any questions or require troubleshooting assistance, please visit mlb.com/support or call us toll-free at 866-800-1275 (English) or 972-836-1111 (International).
Live game support is available until the conclusion of the last game each day.
If you experience any difficulty with or have questions about ticketing purchases, please contact the Club Box Office for immediate support. More Info »
We're available to respond to your closed captioning questions and needs.
For immediate closed captioning issues:
- Phone: 866-239-1284
- Fax: 212-652-1760
- Email: [email protected]
If you need further assistance, please email [email protected].