Rays Rewards is a unique program, exclusive to Season Ticket Holders, that provides fans with the opportunity to redeem points for experiences that money can't buy. Viewing batting practice from the field, receiving game-used memorabilia, watching a game with your family and friends from a luxury suite, and collecting your favorite bobbleheads are just a few of the items that will be available throughout the season.
Fans get an initial point balance based on the value of their season ticket package and can accumulate points throughout the season by completing the actions below!
- Scan your Mobile Barcode at any Rays Home Game - 75 points
- Spend $25 on concessions and merchandise at Tropicana Field - 75 points
- Scan your Mobile Barcode for Republic Bank Draft Room Entry - 25 Points
- And much more!
Q: How often will the Rays Rewards items be updated?
A: New Marketplace and Auction items will be added before each Rays home stand. Some items will remain available across home stands.
Q: If I bid on an auction, are my points deducted?
A: If you bid on an auction, your bid amount will be temporarily deducted from your points balance until you are outbid by another Season Ticket Holder. If you win the auction, those points will be permanently deducted from your points balance. You will be contacted by a Rays Representative within 24 hours of an auction closing if your bid is the winning bid.
Q: I placed a bid as time ran out, but I noticed the timer increased. Why is that?
A: If a bid is placed within the final 30 seconds of an auction, 1 minute will be added to the countdown to ensure all members who have placed bids have an opportunity to increase their bids. It gives all Rays Rewards users a fair attempt at winning an auction. If no further bids are placed during that 1 minute, that will count as the final bid.
Q: How can I contact someone with questions about Rays Rewards?
A: You can reach out to our team at [email protected] or stop by the Season Ticket Services desk in the Republic Bank Draft Room on game days.
Q: How do I pick up my Rays Rewards items in the off season?
A: You can pick up any unclaimed Marketplace/Auction items by emailing [email protected] to make an appointment with the date (Monday-Friday) and time (8:30 AM - 5:00 PM) for pick up. Please allow up to 48 hours for processing and wait for a confirmation of your appointment before arriving at Tropicana Field.