Q. What is eCash?

eCash is money that you load onto your MyBlueJays Card/mobile Card. You can scan your Card/mobile Card at all Jays Shop locations and most concession stands to make purchases while you are at Rogers Centre. You will earn MyBlueJays points every time you pay with eCash beginning on March 26, 2020 until the final home game of the 2020 regular season!

Q. Why use eCash?

eCash helps simplify your trip to Rogers Centre, and is the fastest method of payment so that you get back to watching the game more quickly. You can make concessions and Jays Shop purchases, and earn MyBlueJays points all with the same Card/mobile Card.

Q. How do I make a purchase using eCash?

To make a purchase using eCash on your MyBlueJays Card/mobile Card, present it to the cashier as you would any other form of payment. The amount due will be deducted from your account, and your new balance will appear on the eCash reader.

Q. What is Auto Top-Up?

Auto Top-Up is a feature you can set up to link your MyBlueJays Card/mobile Card to your credit card, ensuring that you always have enough eCash in your account without having to remember to top it up online each time. Once your eCash balance dips below the minimum balance that you specify, funds are automatically added to your Card. You will receive MyBlueJays points the first time you set up Auto Top-Up, between March 26, 2020 and the last game of the 2020 regular season!

Please take note of when your credit card will expire, as the Auto Top-Up function will not work if your card has expired.

Q. How do I check my eCash balance?

You can view your eCash balance on your MyBlueJays home page in the menu bar at the top of the page, or by visiting the MyBlueJays eCash page.

Q. Can I see my eCash transaction history?

Yes. You can view your eCash transaction history on MyBlueJays. Select “eCash” from the menu bar, and enter the date range for which you would like to see your eCash transaction history.

Q. Can I transfer eCash to others?

No. eCash cannot be transferred and will stay on the MyBlueJays Card/mobile Card it was originally loaded to.

Q. Do all concessions stands accept eCash?

No. Nearly all concession stands accept e-Cash, however there are a few exceptions: Sportsnet Grill restaurant, in-bowl vendors and hawkers, and some mobile beverage carts do not accept eCash. However, all other concessions locations do accept eCash.

Q. Do all merchandise stands and Jays Shop locations accept eCash?

Yes. All fixed Jays Shop locations throughout Rogers Centre and at CF Eaton Centre accept eCash. Temporary merchandise stands set up outside Rogers Centre on game days do not.

Q. Will my eCash carry over to next season?

• Any eCash that you received as a promotional value will expire at the end of final game of the 2020 regular season.
• Any eCash that you add to your MyBlueJays Card/mobile Card during the season will carry over to next season.
• If you do not renew your Season Tickets or Ticket Pack for 2021, any remaining eCash that you loaded to your Card/mobile Card will be added to a Blue Jays gift card and will be mailed to you prior to the start of the 2021 regular season.

Q. How do I earn MyBlueJays points?

All Season Ticket Members, Ticket Partners, and Ticket Pack Members will have the ability to earn points beginning on Opening Day presented by TD. Using your MyBlueJays Card/mobile Card for a variety of actions will earn you points.

In addition to using eCash to purchase stadium concession and Jays Shop items, a number of other actions will earn you points that you can redeem for great MyBlueJays Rewards. Within MyBlueJays, select “Point Info” from the menu options, here you will find a list of point earning opportunities for the 2020 season.

Q. If there is an error in my MyBlueJays points calculation, what do I do?

Please visit the Contact Us tab on your MyBlueJays home page and outline the details of the error. We will be happy to assist you within 2-3 business days.

Q. How do I see my MyBlueJays points balance?

You can view your points balance within the header of any MyBlueJays page.

Q. Can I combine MyBlueJays points with other points programs?

No. MyBlueJays points are not transferable to other points programs.

Q. Can I purchase points?

No. The only way to receive points is to earn them through the actions designated by the Toronto Blue Jays Baseball Club.

Q. Can I transfer points to others/other accounts?

No. Points cannot be transferred.

Q. I have completed an action to earn points, but I do not see them on MyBlueJays yet. Why?

For most actions, it will take up to 72 hours for your points to appear on MyBlueJays.

Q. How do I redeem points?

MyBlueJays points can be redeemed for MyBlueJays Reward items and experiences via several different methods, including (1) bidding on Auctions, (2) obtaining Marketplace items for a set point value, and (3) entering Draws. All point redemption opportunities can be accessed via your MyBlueJays home page by selecting “Rewards” on the menu bar beginning in April 2020.

Q. What are the experiences and items available on MyBlueJays Marketplace and Auctions?

Experiences and items may include the following:

• Watch a Blue Jays game in a TD Executive Suite with an alumni visit
• Autographed merchandise
• Travel with a guest to Buffalo to watch the Buffalo Bisons
• Dinner with a Blue Jays alumnus
• Toronto Blue Jays collectibles/memorabilia
• And more!

Within the MyBlueJays Rewards platform, you will discover many more experiences and exclusive items available for you to access by redeeming your MyBlueJays points. You may also visit the MyBlueJays Headquarters at Section 135 to learn more about upcoming Reward items. During the season, when new Reward items launch, you will see specific details about each item or experience by selecting “Rewards” on your MyBlueJays home page menu bar.

Q. How do I view available MyBlueJays Reward Items?

You may view Reward items available by selecting “Rewards” on your MyBlueJays home page menu bar.

Q. What is the difference between Marketplace, Auctions and Draws?

Marketplace items are available for a set amount of points and will be made available intermittently throughout the season.

Auction items are available for bidding during a specific window of time. When an Auction closes, whoever made the highest bid will win the Reward item. If you did not win the Auction, your points will be returned to you.

Draws are available for entry during a specific period of time, where points are used to enter the draw up to a specified number of times per draw. If you do not win the Draw, your points will NOT be returned to you.

Q. When do new Reward items become available?

Marketplace items will be listed intermittently throughout the season. You may view the available Marketplace items at any time by selecting “Rewards” on your MyBlueJays home page menu bar, and then selecting the “Marketplace” tab.

Please note: If you no longer see your desired Marketplace item, it is because a) you have purchased the maximum limit for that item, or b) the item is sold out.

Auctions will begin and end on specific dates, as outlined in the details of each auction posting. You may view the available Auction items at any time by selecting “Rewards” on your MyBlueJays home page menu bar, and then selecting the “Auctions” tab.

Draws will begin and end on specific dates, as outlined in the details of each draw posting. You may view the available Draw items at any time by selecting “Rewards” on your MyBlueJays home page menu bar, and then selecting the “Draws” tab.

You may also visit the MyBlueJays Headquarters at section 135 during a Blue Jays game to speak to our staff about upcoming Reward Items.

Q. How do I collect a MyBlueJays Reward item after I have redeemed my points?

Once you have redeemed your points for an item, you will receive an email confirming that you have redeemed your points for that item. In some cases, the email will indicate delivery instructions for your Reward item. If the item does not include specific delivery instructions, a member of the MyBlueJays team will contact you with 72 business hours of the last day that item was available and will provide you with further details.

Q. How many points can I bid on an Auction?

You can bid up to your current Total Points balance, either on a single Auction or across several Auctions. When you place a bid, your points are held on that Auction until you are out-bid, or the Auction ends and you win. If you win an Auction, those points will be permanently deducted from your total points balance automatically. If you do not win an Auction you have bid on, your points will be returned to you.

Q. Can I return a MyBlueJays Reward Item?

No. Points are deducted automatically when you redeem for a MyBlueJays Reward Item and cannot be refunded.

Q. Are items transferrable?

No. Items and experiences are NOT transferrable and cannot be sold. IF AN ITEM OR EXPERIENCE IS FOUND ON A SECONDARY MARKET, THE ITEM WILL BE FORFEITED IMMEDIATELY, POINTS WILL NOT BE REFUNDED, AND THE BLUE JAYS ACCOUNT MANAGER OF THE MEMBER WHO REDEEMED FOR THE ITEM MAY BE SHUT DOWN

Q. Am I able to gift my Reward (ex. MyBlueJays experiences) to a friend?

We ask that the MyBlueJays account holder be present and participate in the experience. If the primary account holder is unable to attend, please notify the MyBlueJays team by emailing [email protected], or notifying your Account Executive.

Q. Can I win an Auction for the same experience multiple times?

If you win an Auction, you may not bid on the same experience in another Auction during the same season and, in some cases in future seasons (e.g., Throw Out the Ceremonial First Pitch). We would like as many unique members as possible to enjoy each item/experience.

Q. If I don't win an Auction, do I lose the points I used to bid?

No. Points will only be deducted from your account if you win the Auction. Please note that points will be deducted from your account when you place a bid as the leading bidder. If someone outbids you before the Auction closes, your points will be returned to you.

Q. What is a Ticket Partner?

A Ticket Partner is a person with whom a Season Ticket Member has designated to share his/her Season Tickets. Ticket Partners will receive many of the same benefits that Primary Season Ticket Members do, such as, managing their own Blue Jays Account Manager and MyBlueJays Card/mobile Card and earning points with the ability to redeem them for MyBlueJays Rewards.

At this time, Ticket Pack Members are not entitled to designate Ticket Partners.

Q. Who should I designate as a Ticket Partner?

Who to designate as a Ticket Partner will depend on how your tickets are used. Some suggested options include:

• People with whom you share the cost of the Season Tickets
• VIPs or important guests/clients
• Anyone to whom you give multiple games (e.g. more than 5)

Note: Ticket Partners are eligible to exchange the tickets they have received from the Primary Season Ticket Member up to 2 hours prior to the date on the original ticket for another game during the 2020 regular season (other than the Home Opener). However, Ticket Partners will be permitted to exchange their tickets at the Box Office only (i.e., not online or over the phone). On game days, exchanges may be made only by persons attending the game and must be made either prior to the game (at the Gate 7 Subscriber Services Window) or after the fourth inning (at the Gate 9 Inside Ticket Window). On non-game days, exchanges may be made at the Gate 9 Box Office. If you do not want your Ticket Partners to have the ability to exchange their tickets (since their ticket exchanges will go towards your exchange limit), please contact your Account Executive.

Q. When can I begin designating my Ticket Partners for 2020?

You will receive an email from the Toronto Blue Jays when you can begin designating your 2020 Ticket Partners. *All those who you wish to have as 2020 Ticket Partners must be re-designated each season. Those who were previously Ticket Partners will NOT be automatically carried over season by season. *

View a tutorial on How to Designate Ticket Partners.

New for the 2020 season, designating Ticket Partners will be done in your Blue Jays Account Manager.

Q: How long is the Ticket Partner designation window for 2020?

The Primary Season Ticket Member has up until April 24, 2020 to designate their Ticket Partners for the Blue Jays 2020 season.

Ticket Partners will receive their MyBlueJays Card by Opening Day presented by TD if they accept their Ticket Partner invitation and activate their Blue Jays Account Manager by March 9, 2020.

Q. Who is eligible to exchange tickets, aside from the Primary Season Ticket Member?

Ticket Partners are eligible to exchange tickets that he/she has accepted, within the limits of the Season Ticket Member. If you do not want your Ticket Partners to have this ability, please contact your Account Executive.

Please note: Ticket Partners do not have the ability to do ticket exchanges online, and must come to the Box Office to perform an exchange. On game days, these exchanges must be done at the Gate 7 inside Ticket Window for Subscribers. On non-game days, these exchanges must be done at Gate 9 Box Office.

Q. What are the benefits of being a designated Ticket Partner?

Each designated Ticket Partner will have access to the following features and benefits:

• Manage tickets that have been transferred to their Blue Jays Account Manager by the Primary Season Ticket Member independently.
• Manage his/her own MyBlueJays home page (via Blue Jays Account Manager) linked to the primary Season Ticket Member account.
• Receive his/her own MyBlueJays Card/mobile Card.
• Load eCash on his/her MyBlueJays Card/mobile Card for purchases at ballpark concessions and Jays Shop locations.
• Receive a 20% discount at Jays Shop by using his/her MyBlueJays Card/mobile Card.
• Enter through the exclusive Season Ticket Member entrance at Gate 6A.
• Earn points and redeem points for MyBlueJays Rewards.

Q. Will my Ticket Partners have their own MyBlueJays home page and Card?

Yes. When you designate your Ticket Partners online via your Blue Jays Account Manager, and they activate their own account, they will receive their own MyBlueJays Card/mobile Card.

Q. How does designating Ticket Partners benefit the Primary Season Ticket Member?

Designating Ticket Partners will give the Ticket Partner the ability to manage their transferred tickets independently. By doing so, not all ticket management has to be done through the Primary Season Ticket Member. Many Season Ticket Member benefits will also be extended to designated Ticket Partners.

Q. How do I designate Ticket Partners?

View a tutorial on How To Designate Ticket Partners.

Q. How does a designated Ticket Partner accept their invitation to be a Ticket Partner, and access MyBlueJays?

View a tutorial on How to Accept Ticket Partner Designation.

Q. When will Ticket Partners receive their MyBlueJays Card?

Ticket Partners who accept their Ticket Partner invitation before March 9, 2020 will receive their MyBlueJays Card by mail prior to Opening Day presented by TD. However, primary Season Ticket Members can designate partners up until April 24, 2020. If a Ticket Partner requires access to their MyBlueJays Card while they wait for its arrival, they should use the mobile version of their MyBlueJays Card, accessed via the MLB Ballpark App.

Q. Where are the MyBlueJays Cards for Ticket Partners delivered?

Ticket Partner packages are sent directly to the address that is inputted by the Ticket Partner when he/she sets up his/her MyBlueJays account for the first time.

Q. Can Ticket Pack Members designate Ticket Partners?

No. Ticket Pack Members are not able to designate Ticket Partners.

Q. Can Ticket Partners designate their own Ticket Partners?

No. At this time, only the Primary Season Ticket member is permitted to designate Ticket Partners.

Q. Are there online tutorials to walk me through MyBlueJays?

Yes. All of our MyBlueJays Tutorials can be found at the top of this page.

Q. Is there an email address where I can direct my questions?

If you are still unable to find the answer within our FAQ’s, please send us an email by selecting “Contact Us” on the menu bar of your MyBlueJays home page and entering the details of your question. Please allow 2-3 business days for a response.