Globe iconLogin iconRecap iconSearch iconTickets icon

Why did you change Game Packs to Ticket Packs?
Ticket Packs are replacing Game Packs based on fan feedback. We heard that fans wanted added flexibility to choose the games, seats, and number of tickets they want, with the ability to exchange as their schedules shift. Ticket Packs are modelled after the experience our fans are increasingly looking for when they come to the ballpark.

Why should I buy a Ticket Pack over single game tickets?
If you are looking to go to more than one game during a season, or want to bring up to eight friends or family with you to the ballpark, then Ticket Packs are a fantastic option. Ticket Packs offer savings, benefits through MyBlueJays, early access to purchase premium games, and more, all with the flexibility of adding or changing components of your experience. The more tickets you buy, the more savings you could receive!

How are these different from a Game Pack, or the Flex and Ticket Packs from a few years ago?
Ticket Packs differ from Game Packs as they provide fans with the opportunity to choose how many tickets in your Ticket Pack you would like to use toward each game, instead of purchasing a specific number of tickets to a set group of games. Ticket Packs bring back the flexibility that fans enjoyed with Flex or Ticket Packs in the past, with additional benefits based on fan feedback.

How many tickets can I use per game?
Fans can use up to eight tickets in their Ticket Pack for any one game, excluding Opening Day (limit of four tickets).

How do exchanges work? Can I exchange at any time for any game?
Until April 30, fans can exchange their tickets on their Blue Jays Account free of charge for equivalently priced tickets to the same or other games. Those looking to upgrade to a more expensive game or better seat location will pay the difference in cost between the new tickets and the tickets being exchanged, to account for any dynamic price lift or seats in a higher price level. For exchanges made after April 30, 2020, a $2.00 per ticket service fee will apply in addition to the above-listed price differences, if any.

Can I change my assigned seat location if desired?
Yes. You have until April 30, 2020 to exchange your tickets for equivalently priced tickets to the same or other games, free of charge. You can also exchange your tickets for higher priced tickets by paying the difference in cost between the new tickets and the tickets being exchanged, to account for any dynamic price lift or seats in a higher price level. For exchanges made after April 30, 2020, a $2.00 per ticket service fee will apply in addition to the above-listed price differences, if any.

If I exchange tickets into a cheaper game or seats, will I get a refund?
No. If you exchange your seats or games into a lower price level, there will not be a refund.

Can I sit in different seat locations each game?
Yes. You can change your tickets to tickets located in a different seat location for any game in accordance with the ticket exchange process. You have until April 30, 2020 to exchange your tickets for equivalently priced tickets to the same or other games, free of charge. You can also exchange your tickets for higher priced tickets by paying the difference in cost between the new tickets and the tickets being exchanged, to account for any dynamic price lift or seats in a higher price level. For exchanges made after April 30, 2020, a $2.00 per ticket service fee will apply in addition to the above-listed price differences, if any.

Are there any limits on which games I can pick in my Ticket Pack?
You can select any games in our 2020 Schedule, including Opening Day and Canada Day.

When do I have to select my games by?
You will be asked to select your number of tickets for each game at the time of purchase. You have until April 30, 2020 to exchange your tickets for equivalently priced tickets to the same or other games, free of charge. You can also exchange your tickets for higher priced tickets by paying the difference in cos between the new tickets and the tickets being exchanged, to account for any dynamic price lift or seats in a higher price level. For exchanges made after April 30, 2020, a $2.00 per ticket service fee will apply in addition to the above-listed price differences, if any.

Why are there no Game Categories? How do I know how much different games cost?
Instead of Game Categories, fans can now choose any game they would like, with games priced dynamically. Dynamic pricing means that ticket costs are priced based on demand - the more popular a game is, the higher the price, and vice versa. Dynamic pricing causes prices to shift throughout the year based on supply and demand for tickets.

Can I add more tickets to my pack after I purchase it?
Yes. You can add additional tickets to your pack at any time. If you purchase additional tickets, and that purchase takes you into the next tier of Ticket Packs (e.g. if you originally purchased a 12+ Ticket Pack with twelve tickets, and then purchase an additional twelve tickets, bringing your total to twenty-four tickets), you will be able to purchase subsequent tickets at the discount price applicable to that higher Ticket Pack tier (e.g. in the above example, you will receive the 24+ Ticket Pack discount price on the purchase of your 25th and any other subsequent tickets).