• Overview
• Account Set Up & Ticket Access
• Ticket Wallet
• Mobile Ticket Barcode
• Ticket Forwarding

What is the MLB Ballpark app?

The MLB Ballpark app is MLB's free official app that makes it easy to access, manage and use your tickets. Learn More >

What are the benefits of using the MLB Ballpark app?

Accessing your tickets in the app helps prevent lost or stolen tickets, makes it easy to share tickets with friends, and provides up-to-date game time information.

What devices are compatible with the Ballpark app?

For Apple device users, please click here for more information. For Android users, please click here for more information.

Do I need an MLB account to use the MLB Ballpark app?

Yes. When you download the MLB Ballpark app, you will need to create or log in with an MLB account. An MLB account is free and easy to create directly from the MLB Ballpark app or by clicking on the right-most button on the top navigation bar on bluejays.com.

How do I access the tickets I’ve purchased?

To view your tickets:

1. Open the MLB Ballpark app on your phone.

2. Log in to an existing MLB account or create a new account with the same email address used to buy your tickets.

3. If this is your first time accessing your tickets in the MLB Ballpark app, you may need to verify your email address by tapping the Settings gear on the top right-hand corner of the Today tab, selecting “MLB Account,” and tapping to send the verification email.

4. A verification email will be sent to the email address requested. Click on the link in the email to allow access to your tickets in the MLB Ballpark app.

5. Under Tickets, log in with your Ticketmaster credentials used to purchase tickets.

All of your tickets will be available in the under Tickets, found in the Wallet tab or the Today tab on gameday.

How do I connect my Blue Jays ticket account?

Your Blue Jays ticket account is where your Blue Jays tickets are held. A ticket account number is automatically created when you buy or accept transferred Blue Jays tickets. You can find your account number in the MLB Ballpark app by tapping the Profile icon on the top right-hand corner of the Today tab and selecting “Ticket Accounts.”

When you log in to the MLB Ballpark app with the same email address that you used to buy or accept transferred tickets, your MLB account will automatically become associated with your Blue Jays ticket account.

If you are having trouble accessing or connecting your ticket account, please call (416) 341-1234, select option 1.

Is my MLB account the same as my Blue Jays ticket account?

No, but your MLB account allows you to access to the tickets within your Blue Jays ticket account through the MLB Ballpark app. When you log in to the MLB Ballpark app with the same email address that you used to buy or accept transferred Blue Jays tickets, your MLB account will become associated with your Blue Jays ticket account.

What if I don't receive the verification email or my Blue Jays tickets are not appearing in the app?

Make sure you’ve entered your email address correctly and it is the email address that you used to purchase your Blue Jays tickets. If you still do not see your tickets in the Wallet tab or your account number is not located on the Ticket Accounts page in the MLB Ballpark app, please call (416) 341-1234, select option 1.

I linked my Blue Jays ticket account and my MLB account in the past. Do I need to verify my email address to access tickets?

No. If you have previously linked your Blue Jays ticket account and MLB account or verified the email address associated with your MLB account, you will not be asked to verify again.

How do I find tickets that I purchased with a different email address?

Tap the Profile icon in the top right-hand corner of the Today tab, select “MLB Account,” and enter the email address associated with your ticket purchase or transfer in the Add Another Email field. A verification email will be sent to that email address to confirm you want to associate it with the MLB account that you’ve used to log into the MLB Ballpark app. After completing the verification process, you will be able to access and manage all tickets associated with your secondary email address.

My email address is verified and I see a ticket account number on the Ticket Accounts page. Why aren't my tickets showing up in the MLB Ballpark app?

After you’ve confirmed that the tickets were purchased with an email address that is verified on the MLB Account page and that your Blue Jays ticket account is displaying on the Ticket Accounts page, log in to your Ticketmaster account used to purchase tickets.

What is the Ticket Wallet?

The Wallet tab provides you with quick access and management of all of your MLB tickets. After downloading the MLB Ballpark app, click the Tickets icon on the bottom tab to see all of the tickets you own.

Can I see my tickets for all teams within the Tickets Wallet or just one team at a time?

You will be able to access your tickets to any MLB team’s game or event as long as you used the same MLB account or email address to purchase or accept transfer of the tickets. Log in to your Ticketmaster account within the Tickets Tab to view your tickets.

Which types of tickets will be displayed in the MLB Ballpark app?

The MLB Ballpark app displays regular season, Postseason, Spring Training and other event tickets within the Wallet. Tickets that you have forwarded to friends will not show a barcode. There will be a message that the ticket has been forwarded, as well as a cancel button in place of the barcode if the forward has not yet been accepted.

Where can I see more event details about the game?

On the team page accessed via the bottom tab bar, you can find detailed information about the day's event.

What if I can’t find tickets I’ve purchased or tickets that were forwarded to me?

First, confirm that the tickets were purchased with an email address that is verified on the MLB Account page.

Next, ensure the Ticketmaster account used to purchase your Blue Jays tickets has been accessed within the Tickets tab and confirm that it is displaying on the My Ticket Accounts page. If there is not a BlueJays ticket account listed and you’re certain that the email address you have verified is correct, please contact Ticket Support: (416) 341-1234, select option 1.

Note: You may need to refresh your Wallet by pulling down on the Tickets screen to see updated ticket inventory. Please allow a few minutes after purchase for tickets to appear.

If you are still having difficulty locating mobile tickets you believe should be appearing in your Wallet, call (416) 341-1234, select option 1.

Can I still print my Blue Jays tickets at home?

No. Print-at-home paper tickets (PDFs) are being discontinued so as to further combat fraud and counterfeiting of tickets associated with print-at-home paper tickets (PDFs).

What is a mobile ticket barcode?

Each ticket has a mobile ticket barcode that must be scanned at the venue gate via your mobile device.

How do I access the ticket to scan for entry?

Tap on an individual ticket from the Wallet and log in to your Ticketmaster account to pull up the mobile ticket barcode. The Section/Row/Seat and barcode will be displayed, along with access to the terms and conditions governing your ticket via the information icon.

Why is my ticket barcode not showing in the MLB Ballpark app?

Your barcode may not display within the MLB Ballpark app because the ticket has already been forwarded to another guest.

For further assistance, please visit bluejays.com/tickethelp.

I just forwarded a ticket via the MLB Ballpark app. Why do I still see it?

Your ticket will remain in your Wallet until your transfer has been accepted by the recipient. A cancel button will display until the forwarded ticket has been accepted.

During what window of time can I forward tickets?

You can forward tickets via the MLB Ballpark app from the moment you purchase them until 2.5 hours after first pitch as long as that ticket has not already been scanned in for entry.

What should I do if I need to enter the ballpark for the start of the game and the rest of my group is not here yet?

You can easily forward tickets to friends via the MLB Ballpark app up to 2.5 hours after the start of that day's game as long as the tickets have not already been scanned in for entry.

Can I use a screenshot of my ticket?

No, screenshots of tickets will not be accepted for entry to Blue Jays games.

Can I use Apple Wallet for my Blue Jays tickets?

Yes. From the bottom of the ticket inside the MLB Ballpark app, you can tap Add to Wallet to add your ticket to Apple Wallet.

Can I use Google Pay for my Blue Jays tickets?

No. Support for adding tickets to Google Pay is not yet available from the MLB Ballpark app.

Why won't my ticket barcode scan?

If your screen brightness is too low, the barcode may have difficulty being scanned. MLB Ballpark app will automatically attempt to increase the brightness of your display or you can do so manually by following the instructions for your device. Please note, cracked screens may impact your barcode's ability to scan. If there are difficulties reading a valid barcode on a digital ticket displayed within the MLB Ballpark app, visit the BlueJays Box Office or ask a Mobile Ticket Support Rep for assistance.

What if I lose connectivity after I've retrieved my tickets?

As long as you have previously viewed your tickets, you will still be able to view your tickets in the MLB Ballpark app even with low connectivity. To ensure they are accessible regardless of connectivity, we highly recommend that you download and transfer to each member of your party his/her individual ticket via mobile smartphone, prior to arriving at the ballpark.

If I access my tickets from the MLB Ballpark app, can I still have them printed at a Will Call window?

Blue Jays tickets are delivered digitally and must be scanned in at the gate using a mobile device. If you are unable to access your ticket, please visit the Box Office for assistance on gameday or visit bluejays.com/tickethelp.

What do I do if my mobile device's battery dies?

If your battery dies before entering the ballpark please visit the Blue Jays Box Office.

What is ticket forwarding?

The MLB Ballpark app allows you to easily forward tickets to family, friends, colleagues, ticket partners and others with whom you wish to share your tickets so that they can access their ticket on their personal phone.

How do I forward a ticket?

From the Tickets tab, tap on a game to access a list of your tickets. At the bottom of the list, tap “Transfer”. Select the ticket(s) you wish to transfer then choose “Select From Contacts,” “Via Email,” or “Mobile Number”. Selecting “Transfer To” again prompts you to enter an email address or Mobile Number or choose a friend from your Address Book. You can then add the recipient's name (optional) and a message (optional) before tapping “Transfer” to complete the forward.

Will the MLB Ballpark app automatically link to the contacts that exist in my Blue Jays Account Manager?

No. At this time, Blue Jays Account Manager contacts will not populate in the MLB Ballpark app. However, the MLB Ballpark app will automatically link to the address book and contacts on your mobile device.

How does forwarding a ticket via “Share Link” work?

A unique link will be generated that you may share this with one person to whom you are forwarding your ticket. If you accidentally share the link with multiple recipients, the first person to complete the ticket acceptance process first will become the ticket owner.

How will my recipient know I forwarded tickets?

Both you and the recipient will receive an email indicating that the ticket forward has been initiated. The recipient will receive a unique link in that email to accept the ticket.

How do I accept a ticket forward?

If you do not already have the MLB Ballpark app on your supported iOS or Android device, you will be prompted to download the app. MLB Ballpark app users must accept the tickets forwarded to them to complete the transfer.

What if the email address where I received the ticket forward is not the same as the email address associated with my MLB account?

The email address where you received the ticket forward does not need to match the email address associated with your MLB account, but you will be required to click “Accept” on the email invitation.

Please refer to the “How do I find tickets that I purchased with a different email address” question above for associating an additional email address with your MLB account.

Can I reject a ticket forward?

Yes. Just click “I do not want to accept this ticket” on the Ticket Accept webpage. This webpage is accessible only from the ticket forward email sent to the recipient. The sender of the ticket forward will be informed that their invitation was declined and will continue to have access to the ticket in their MLB Ballpark app.

If I receive a forwarded ticket, can I re-forward that ticket to another recipient?

Yes, a ticket can be forwarded again. Each time a ticket is forwarded, the two participants, the sender and the recipient, will receive a notification of this transaction.

Can I cancel a Blue Jays ticket forward?

Yes, the sender can cancel a ticket forward until the recipient accepts the ticket transfer. This can be accomplished from the Tickets tab by selecting an individual ticket and tapping “Cancel” or by clicking on the Ticket Forward icon at the top of the Wallet tab. Select the specific Forward then tap “Cancel Forward.” The recipient of the ticket you forwarded will be notified.

Can I cancel or recall a Blue Jays ticket forward after it has been accepted?

No. Once the recipient has accepted the ticket, the original ticket sender will no longer have the ability to cancel the ticket forward. The sender and recipient will be notified by email once this process is complete.

Can I forward multiple Blue Jays tickets to a single account?

Yes. Tickets can be forwarded together for the same event or one ticket at a time.

Where can I find the status of all Blue Jays ticket forwards?

You can navigate to the ticket forward icon at the top of the Tickets tab. There, you will find the history of sent and received ticket forwards for your account.

What if I never received the email notifying me of a ticket forward?

If you are expecting to receive a ticket forward but were never notified by email, please contact the sender. The sender can cancel the current ticket forward, then re-send to you by email or share link. If the sender is still having difficulties, call (416) 341-1234, select option 1.

If the person I forward tickets to deletes the email they received to accept the ticket(s) before they click "Accept," what should I do?

You should cancel your original ticket forward and then re-forward the ticket via the MLB Ballpark app so the recipient receives a new email through which to accept the ticket(s).