Globe iconLogin iconRecap iconSearch iconTickets icon

PITTSBURGH PIRATES 2020 SEASON UPDATES

The Pirates want to sincerely thank you for your support and patience as we work together through these challenging circumstances caused by the COVID-19 pandemic.

We remain in constant contact with the health experts, governmental officials and league representatives as we consider numerous ideas that will allow us to start the 2020 season. Please know that the health and safety of our players, coaches, staff, fans and community at large remains paramount in these discussions. April games have been officially postponed, as well as for games in May that are unlikely to take place as planned. We feel strongly that we will play games this season. We very much look forward to the return of Pirates Baseball, and eventually welcoming you back to PNC Park.

We recognize that our fans have a variety of questions. However, given the unprecedented nature and fluidity of what is taking place, we appreciate your patience as we diligently work through the many aspects and details of this continually evolving situation.

When updated official information becomes available, the Pirates will communicate it to their fans promptly and through a variety of channels, including Twitter (@Pirates) and on the www.pirates.com website.

We thank you for your understanding as we collectively navigate through this challenging time being faced by the worldwide community.

pit-image-2020-updates-faq-2-2608x652
Which games are being postponed?

At this time, Pirates home games in April and May are postponed. We will continue to work with MLB on plans regarding the 2020 regular season schedule and will announce details as they are finalized.

What about the Home Opener on April 2?

The Pirates Home Opener originally scheduled for April 2 has been postponed. The date of the new Home Opener will be determined at a later time. Anyone holding tickets for the original Home Opener game on April 2 will be able to use those same tickets for the new Home Opener game, and will not need to exchange their tickets for the new Home Opener date. If you cannot attend the new Home Opener date, please reach out to [email protected] to select a new game date or request a refund.

How long will refunds take once requested?

Once a refund request has been submitted, please allow at least 7-10 business days for the refund to be completed.

How will the schedule be adjusted for the 2020 season?

MLB and the Clubs have been preparing a variety of contingency plans regarding the 2020 regular season schedule. The Pirates new Home Opener game will be the first 2020 regular season home game at PNC Park.

As we navigate this rapidly evolving situation, please know that the Pirates will make every effort to promptly notify you once changes to the Major League Baseball regular season are finalized.

SEASON TICKET HOLDERS

What if I have tickets for the original Home Opener game (April 2)?

Your tickets for the original Home Opener game scheduled for April 2 will be honored for the new Home Opener game (date TBD). You will not have to exchange your original Home Opener tickets if you elect to attend the new Home Opener game. Please hold on to your original Home Opener tickets for 4/2 and the Pirates will provide additional details for the Home Opener game once the rescheduled date is finalized.

What if I have tickets to one of the other postponed games in April or May?

You will have two options:

Retain: If you would like to retain the paid value of all April and May games as credit in your account to be used for any future games in 2020 or 2021, we will provide you with the following additional value:

  • 15% bonus ticket credit to use towards tickets for any future games in 2020 or 2021. The bonus ticket credit cannot be applied to your 2021 Season Ticket Renewal but can be used towards upgrading your 2021 seat location and/or additional tickets.
  • A complimentary seat upgrade for a game of your choice in 2020 or 2021, which will apply to all seats in your season ticket plan. Upgrade locations will be based on availability.

Refund: If you would like to receive a full or partial refund for the April and May games, please contact your Account Manager and your refund will be made as quickly as possible.

What happens if I have purchased parking passes for April & May games?

If you would like to receive a full or partial refund for the April and May parking passes, please contact your Account Manager and your refund will be made as quickly as possible.

How will I be refunded if I still had an outstanding balance on my 2020 Season Tickets?

If you had an outstanding balance your 2020 Season Ticket plan as of March 15, 2020, the value of the unpaid games will deducted first and the difference of any remaining value will be refunded. Please contact your Account Manager to initiate this process.

GROUP TICKET BUYERS

What if I purchased group tickets for the original Home Opener game (April 2)?

Your tickets for the original Home Opener game scheduled for April 2 will be honored for the new Home Opener game (date TBD). You will not have to exchange your original Home Opener tickets if you elect to attend the new Home Opener game. Please hold on to your original Home Opener tickets for 4/2 and the Pirates will provide additional details for the new Home Opener once the rescheduled date is finalized.

What if I have tickets to one of the other postponed games in April or May?

You will have two options:

Retain: If you would like to retain the value of all April and May games as credit in your account to be used for any future games in 2020 or 2021, we will provide you with the following additional value:

  • 10% bonus ticket credit to use towards tickets for any future games in 2020 or 2021.

Refund: If you would like to receive a refund for the April and May games, please contact your Account Manager and your refund will be made as quickly as possible. Once a refund request has been submitted, please allow at least 7-10 business days for credit cards and 30 days for arrival of a refund by check.

MINI-PLAN BUYERS

What if I have Home Opener (April 2) tickets?

Your tickets for the original Home Opener game scheduled for April 2 will be honored for the new Home Opener game (date TBD). You will not have to exchange your original Home Opener tickets if you elect to attend the new Home Opener game date. Please hold on to your original Home Opener tickets for 4/2 and the Pirates will provide additional details for the Home Opener once the rescheduled date is finalized.

What if I have tickets to one of the other postponed games in April or May?

You will have two options:

Retain: If you would like to retain the value of all April and May games as credit in your account to be used for any future games in 2020 or 2021, we will provide you with the following additional value:

  • 10% bonus ticket credit to use towards tickets for any future games in 2020 or 2021.

Refund: Or, if you would like to receive a full or partial refund for the April and May games, please contact us at 1-800-289-2827 (1-800-BUY-BUCS) or via email at [email protected] and we will process your request as quickly as possible.

SINGLE GAME BUYERS

What if I have tickets for the Home Opener (April 2)?

Your tickets for the original Home Opener game scheduled for April 2 will be honored for the new Home Opener game (date TBD). You will not have to exchange your original Home Opener tickets if you elect to attend the new Home Opener game. Please hold on to your original Home Opener tickets for 4/2 and the Pirates will provide additional details for the new Home Opener once the rescheduled date is finalized. If you cannot attend the new Home Opener date, please reach out to [email protected] to select a new game date or request a refund.

What if I have tickets to one of the other postponed games in April or May?

You will have two options:

Retain: If you would like to retain the value of all April and May games as credit in your account to be used for any future games in 2020 or 2021, we will provide you with the following additional value:

  • 10% bonus ticket credit to use towards tickets for any future games in 2020 or 2021.

Refund: Or, if you would like to receive a full or partial refund for the April and May games, please contact us at 1-800-289-2827 (1-800-BUY-BUCS) or via email at [email protected] and we will process your request as quickly as possible.

Please note: refund requests will be processed back to the original purchaser. If you bought tickets through a third-party site, other than StubHub, please check with that ticket seller on their refund policy.

StubHub Ticket Purchases: For tickets purchased via StubHub, please refer to the StubHub.com user help section for details pertaining to postponed, rescheduled or cancelled events. The Pirates are not responsible for and will not provide any refunds or exchanges of any Ticket purchased via StubHub. Any questions regarding tickets purchased via StubHub for a postponed, rescheduled or cancelled event should be directed to StubHub Customer Service at [email protected]

This policy applies to the 2020 Regular Season Games only and the Pirates reserve the right to change this policy at any time.

SUITE LEASE HOLDERS

All Suite Lease Holders will be contacted directly by the Manager of Ticket Sales & Service Events.

OTHER QUESTIONS

Are the PNC Park Offices open?

At the suggestion of local government, the majority of Pirates employees will be working remotely for the time-being. Our Pirates representatives remain available for any fan inquiries. If you have any questions, please email us at [email protected] or email your Pirates ticket representative directly. Given the unprecedented nature and fluidity of what is taking place, we appreciate your patience as we diligently work through the many aspects and details of this continually evolving situation.

Are PNC Park Tours still operating?

PNC Park Tours are currently unavailable. For further questions, please feel free to email [email protected].

Is the PNC Park Ticket Office open? Team Store?

In the interests of the health and safety of our fans, staff, and everyone in our community, the PNC Park Ticket Office and Pirates Clubhouse Store, powered by Fanatics, are closed. We intend to reopen as soon as possible.

What about Minor League Baseball?

Minor League Baseball announced that the start of its regular season, originally scheduled for April 9, will be delayed indefinitely.

We thank you for your understanding as we collectively navigate through this challenging time being faced by the worldwide community.

pit-image-2020-updates-updates-2-2608x652

May 13, 2020 - PIRATES AND DUNKIN' TEAM UP TO DELIVER BREAKFAST TO LOCAL HOSPITALS

The Pirates and Dunkin' are providing breakfast to workers at seven area Allegheny Health Network hospitals as part of an initiative to celebrate local healthcare workers during National Hospital Week as a part of the Pirates' mission to support front-line workers during this COVID-19 pandemic.


May 6 2020 - PIRATES MAKE DONATION TO CENTER FOR VACCINE RESEARCH

The Pirates announced a $100,000 donation to the University of Pittsburgh's Center for Vaccine Research, which is working on a vaccine for the COVID-19 virus. The team joined with two other area professional organizations, the Penguins and Steelers, to support the University's research. This donation was made as part of the Pirates ongoing support of area frontline workers and local non-profit groups that are helping those most in need during the pandemic.


April 30, 2020 - BELL, TAILLON DELIVER BAGELS TO HEALTHCARE WORKERS

Pirates players Josh Bell and Jameson Taillon teamed up with Scott Walton, the chef and owner of Acorn in the Shadyside neighborhood, to have 300 bagels delivered to healthcare workers at West Penn Hospital. It was yet another gesture by Pirates players to simultaneously help local businesses and hospital staff who have been particularly affected by the coronavirus pandemic.


April 24, 2020 - WILLIAMS, BUCS DONATE $30K TO LOCAL FOOD BANK

Pirates pitcher Trevor Williams and Pirates Charities announced a $30,000 donation to the Greater Pittsburgh Community Food Bank as part of the Home Plate Project. The contribution will be put to use funding a drive-up food distribution with the Food Bank at their Duquesne headquarters. Their donation alone will provide meals for up to 1,000 families in the Pittsburgh region who are in need as a result of the coronavirus pandemic.

Pirates Charities Virtual Food Bank Donation

You too can support the Greater Pittsburgh Community Food Bank as they respond to the need in our community caused by COVID-19 by making a donation at pirates.com/foodbank.


March 26, 2020 - PIRATES PLAYERS BUY COFFE FOR FRONTLINE WORKERS

With the start of the regular season on hold due to the coronavirus pandemic, Pirates players continued to support those affected by the COVID-19 outbreak. Led by player representative and coffee connoisseur Jameson Taillon, the Bucs all chipped in to purchase more than 100 bags of coffee from Pittsburgh-based Commonplace Coffee and distributed them to healthcare workers and first responders. The coffee went to a Pittsburgh police station, a local fire station and hospital and the Greater PGH Restaurant and Service Workers Mutual Aid Group.


March 23, 2020 - PIRATES PLAYERS BUY 400 PIZZAS FOR HOSPITAL WORKERS

Wanting to help Pittsburgh amid the coronavirus pandemic, Pirates players joined together to purchase over 400 pizzas from two local businesses that were then delivered to the staff at Allegheny General Hospital.


March 21, 2020 - PIRATES DONATE $50K TO COMMUNITY FOOD BANK

The Pirates and Greater Pittsburgh Community Food Bank teamed-up to help local families by hosting a drive-up food distribution event in the parking lots on the North Shore. The event, as well as similar future events, was funded in part by the Pirates $50,000 donation to the Food Bank.


March 17, 2020 - MLB, CLUBS COME TOGETHER FOR AFFECTED EMPLOYEES

Pirates join all MLB clubs in pledging $30M for ballpark employees

The coronavirus outbreak has created uncertainty over when the Major League season will start, and that causes economic uncertainty for thousands of seasonal ballpark employees whose paychecks depend on games being played.

MLB's 30 teams are stepping to the plate to help those employees, with every team donating $1 million to the cause. The commitment was officially announced Tuesday afternoon.

"Over the past 48 hours, I have been approached by representatives of all 30 clubs to help assist the thousands of ballpark employees affected by the delay in the start of the Major League Baseball season," Commissioner Rob Manfred said in a statement. "Motivated by a desire to help some of the most valuable members of the baseball community, each Club has committed $1 million. The individual clubs will be announcing more details surrounding this support effort in their local communities."

In addition to the $30 million total committed by the clubs to seasonal employees, MLB and the MLB Players Association made a combined $1 million commitment -- split evenly between Feeding America and Meals on Wheels America -- to assist those who have difficulty accessing food.


March 13, 2020 - TICKETING UPDATE

Pittsburgh Pirates announce ticketing update

In the wake of yesterday’s decision by Major League Baseball to suspend all Spring Training games and delay the start of the 2020 regular season due to safety concerns around the Coronavirus, the Pittsburgh Pirates continue to work to minimize the impact on ticket holders.

Club officials remain in active conversations with Major League Baseball on a variety of contingency plans regarding the 2020 regular season schedule. As soon as those details become clear, the Pirates will proactively communicate all updated ticketing information for fans holding tickets to the impacted regular season games.

In addition, the Pirates have implemented the following refund procedures for those fans holding tickets for the six remaining home Spring Training games at LECOM Park:

• Spring Training Season Tickets: Season Tickets Holders will have the option of a refund or receive a credit on their account towards the 2021 Spring Training season. The Pirates have begun the process of directly contacting each impacted Season Ticket Holder to review their account, refund options and answer any questions. Season Ticket Holders with any immediate questions should contact their account representative.

• Spring Training Group Tickets: Group tickets will be refunded to the account holder of record. Refunds will be issued using the same method of payment by which the tickets were purchased. There is no need to return group tickets to the Pittsburgh Pirates for a refund. The Pirates have begun the process of directly contacting each group leader to review their account and answer any questions.

• Spring Training Single-game tickets: Fans who have purchased single-game tickets using a credit card via pirates.com, by phone, or in person at LECOM Park do not need to return their tickets. A refund will be issued to the account holder of record. Those fans who purchased tickets using cash at the LECOM Park ticket office will need to process their refund by mailing the original tickets, along with the form found below. Refund requests must be received at the following address by May 1, 2020.

LECOM Park Ticket Office
Attn: Spring Training
1611 9th Street West
Bradenton, Fla 34205

Tickets that have been purchased from a secondary market reseller cannot be refunded by the Pirates. Fans holding tickets that have been purchased through the secondary market must consult that reseller for refund information. Complimentary tickets, designated as guest on the ticket, are not eligible for a refund.

pit-image-2020-updates-nutting-statement-2-2608x652

March 12, 2020

The Pirates are in full agreement with and supportive of the Commissioner's decision.

As this situation evolves, so too will our response. What will not change, however, is how much we care about our fans, players, employees and the wellbeing of our community.

Our front office team will continue to meet on a daily basis and will remain in constant communication with our medical expert partners at AHN and Highmark, as well as with Major League Baseball and government officials. We will provide information on any new developments and impacts as they become available.

Together we will work through this unprecedented situation as we look forward to the return of baseball as soon as possible.

pit-image-2020-updates-mlb-statement-2-2608x652

March 12, 2020

Following a call with the 30 Clubs, and after consultation with the Major League Baseball Players Association, Commissioner Robert D. Manfred, Jr. announced that MLB has decided to suspend Spring Training games and to delay the start of the 2020 regular season by at least two weeks due to the national emergency created by the coronavirus pandemic. This action is being taken in the interests of the safety and well-being of our players, Clubs and our millions of loyal fans.

MLB will continue to evaluate ongoing events leading up to the start of the season. Guidance related to daily operations and workouts will be relayed to Clubs in the coming days. As of 4:00 p.m. (ET) on March 12, 2020, forthcoming Spring Training games have been cancelled, and 2020 World Baseball Classic Qualifier games in Tucson, Arizona have been postponed indefinitely.

MLB and the Clubs have been preparing a variety of contingency plans regarding the 2020 regular season schedule. MLB will announce the effects on the schedule at an appropriate time and will remain flexible as events warrant, with the hope of resuming normal operations as soon as possible.

Nothing is more important to us than the health and safety of our players, employees and fans. MLB will continue to undertake the precautions and best practices recommended by public health experts. We send our best wishes to all individuals and communities that have been impacted by coronavirus.