PITTSBURGH PIRATES 2020 SEASON UPDATES
The Pirates want to sincerely thank you for your support and patience as we worked together through the challenging circumstances caused by the COVID-19 pandemic.
The original 2020 schedule was cancelled and replaced by a new 60-game schedule. Season Ticket Holders for the original 2020 schedule were contacted via email regarding their Season Ticket Packages. All other single-game ticket holders automatically received a full refund.
PNC Park was unable to host our loyal and dedicated fans during the 2020 season. Please know that the health and safety of our players, coaches, staff, fans and community at large remains paramount as we look ahead to the 2021 season.
What is the Pirates new 2020 game schedule?
The 2020 game schedule can be found HERE.
What if I have tickets to a game this season?
Following the current guidelines set forth by health experts and government officials, the season will begin without fans. Fans currently holding tickets to a game in 2020 will have options outlined below by ticket type. Should the restrictions currently in place change, we will revisit the ability to have fans in the stands at a later date.
How long will refunds take once requested?
Once a refund request has been submitted, please allow at least 7-10 business days for the refund to be completed.
SEASON TICKET HOLDERS
What happens to my Season Tickets for 2020?
You will have two options:
Commit: Rollover 100% of your remaining 2020 ticket value into the 2021 Pirates season and receive the following with your 2021 Season Package:
- 15% bonus ticket credit to every dollar rolled over. Note: the bonus ticket credit cannot be applied to your 2021 Season Ticket Renewal but may be used to upgrade your ticket package in 2021 or 2022, group tickets in 2021, potential individual tickets in 2020 and more.
- A complimentary seat upgrade for a game of your choice in 2021, which will apply to all seats in your season ticket plan. Upgrade locations will be based on availability.
- Lock in exclusive 2021 Season Ticket Benefits - including Double BUC$ Back.
Refund: If you would like to receive a full or partial refund for all June - September games, please complete the survey that will be emailed to you in the coming days. Reach out to the Account Manager with any questions.
When do I need to make my selection regarding roll over or refunding my 2020 Season Tickets?
You must complete the survey by Friday, July 31, 2020. If we do not hear from you by July 31, your remaining 2020 ticket value will be automatically rolled over to your 2021 Season Package.
What happens if I have purchased parking passes games during the 2020 season?
Based on your ticket selection in the survey, the same option will be applied to the parking. If you have any questions, please reach out to your Account Manager.
How can I use my 15% bonus credit?
Here are some of the ways you can use your 15% Bonus Ticket Credit for 2021 or 2022:
- Upgrade your 2021 Season Plan location or add seats to your plan
- Upgrade your seat location for individual games
- Ticket Exchanges into more expensive games
- Additional tickets for individual games
- Group Outing, Suite, or Hospitality Night
- Theme Night Tickets
- Missed Game Replay Fees
In the event that fans are permitted during the 2020 season, your bonus ticket credit may be used for tickets this season as well, based on availability.
GROUP TICKET BUYERS
What happens to the group tickets I purchased for 2020?
While your original group tickets are not valid for the new 60-game schedule, you have the following options as they relate to your 2020 group tickets:
- Commit: If you would like to rollover your group ticket value as credit in your account to be used for any potential games in 2020 with fans or the 2021 season, we will provide you with 10% Bonus Ticket Credit value.
- Refund: If you would like to receive a refund for your 2020 group tickets, please contact your Account Manager and your refund will be made as quickly as possible. Once a refund request has been submitted, please allow at least 7-10 business days for credit cards and 30 days for arrival of a refund by check.
What happens to my tickets for the 2020 season?
While your original game tickets are not valid for the new 60-game schedule, you have the following options as they relate to your 2020 ticket plan:
- Commit: If you would like to rollover your ticket value as credit in your account to be used for any potential games in 2020 with fans or the 2021 season, we will provide you with 10% Bonus Ticket Credit value.
- Refund: If you would like to receive a refund for your 2020 tickets, please contact your Account Manager and your refund will be made as quickly as possible. Once a refund request has been submitted, please allow at least 7-10 business days for credit cards and 30 days for arrival of a refund by check.
SINGLE GAME BUYERS
What if I have tickets to a game during the original 2020 schedule?
Your tickets will be automatically refunded within 7-10 business days of the announcement of the new 2020 schedule. If you have any questions, contact us at 1-800-289-2827 (1-800-BUY-BUCS) or via email at [email protected].
Please note: refund requests will be processed back to the original purchaser. If you bought tickets through a third-party site, other than StubHub, please check with that ticket seller on their refund policy.
StubHub Ticket Purchases: For tickets purchased via StubHub, please refer to the StubHub.com user help section for details pertaining to postponed, rescheduled or cancelled events. The Pirates are not responsible for and will not provide any refunds or exchanges of any Ticket purchased via StubHub. Any questions regarding tickets purchased via StubHub for a postponed, rescheduled or cancelled event should be directed to StubHub Customer Service at [email protected].
This policy applies to the 2020 Regular Season Games only and the Pirates reserve the right to change this policy at any time.
SUITE LEASE HOLDERS
All Suite Lease Holders will be contacted directly by the Manager of Ticket Sales & Service Events.
Are the PNC Park Offices open?
At the suggestion of local government, the majority of Pirates employees will be working remotely for the time-being. Our Pirates representatives remain available for any fan inquiries. If you have any questions, please email us at [email protected] or email your Pirates ticket representative directly. Given the unprecedented nature and fluidity of what is taking place, we appreciate your patience as we diligently work through the many aspects and details of this continually evolving situation.
Are PNC Park Tours still operating?
PNC Park Tours are currently unavailable. For further questions, please feel free to email [email protected].
Is the PNC Park Ticket Office open?
The PNC Park Ticket Office is currently closed. We intend to reopen as soon as possible.
Is the Pirates Team Store open?
The Pirates Clubhouse Store at PNC Park, a Fanatics experience, is located on Federal Street outside the Left Field Gate entrance near the Willie Stargell statue. It is open Monday - Friday from 10 a.m - 6 p.m. and Saturday from 11 a.m. - 5 p.m.
What about Minor League Baseball?
Major League Baseball has informed Minor League Baseball that it will not be providing its affiliated Minor League teams with players for the 2020 season. As a result, there will not be a Minor League Baseball season in 2020.
We thank you for your understanding as we collectively navigate through this challenging time being faced by the worldwide community.
March 12, 2020
The Pirates are in full agreement with and supportive of the Commissioner's decision.
As this situation evolves, so too will our response. What will not change, however, is how much we care about our fans, players, employees and the wellbeing of our community.
Our front office team will continue to meet on a daily basis and will remain in constant communication with our medical expert partners at AHN and Highmark, as well as with Major League Baseball and government officials. We will provide information on any new developments and impacts as they become available.
Together we will work through this unprecedented situation as we look forward to the return of baseball as soon as possible.
March 12, 2020
Following a call with the 30 Clubs, and after consultation with the Major League Baseball Players Association, Commissioner Robert D. Manfred, Jr. announced that MLB has decided to suspend Spring Training games and to delay the start of the 2020 regular season by at least two weeks due to the national emergency created by the coronavirus pandemic. This action is being taken in the interests of the safety and well-being of our players, Clubs and our millions of loyal fans.
MLB will continue to evaluate ongoing events leading up to the start of the season. Guidance related to daily operations and workouts will be relayed to Clubs in the coming days. As of 4:00 p.m. (ET) on March 12, 2020, forthcoming Spring Training games have been cancelled, and 2020 World Baseball Classic Qualifier games in Tucson, Arizona have been postponed indefinitely.
MLB and the Clubs have been preparing a variety of contingency plans regarding the 2020 regular season schedule. MLB will announce the effects on the schedule at an appropriate time and will remain flexible as events warrant, with the hope of resuming normal operations as soon as possible.
Nothing is more important to us than the health and safety of our players, employees and fans. MLB will continue to undertake the precautions and best practices recommended by public health experts. We send our best wishes to all individuals and communities that have been impacted by coronavirus.