2) LOG IN with your MLB.com/pirates.com account or TAP GET STARTED to create an account.
4) AFTER LINKING YOUR ACCOUNTS, TAP PIRATES in the bottom menu.
5) TAP BUCS FLEX PLAN
6) ENTER YOUR CONTACT INFORMATION used at the time of purchase.
7) TAP CONTINUE
- Unable to log in? Make sure are entering the email address used to purchase your Bucs Flex Plan.
8) TAP REDEEM TICKETS
9) TAP THE GAME YOU WANT TO ATTEND
- Swipe left to see more games.
10) TAP THE MATCH UP
11) SELECT YOUR SEATING CATEGORY AND NUMBER OF TICKETS
- TAP the seating category to view Bleacher Reserved, Center Field Reserved, Right Field Reserved, Corner Reserved, Infield Grandstand, Outfield Grandstand and Corner Grandstand.
12) TAP REDEEM TICKETS
- Check your request, redemption is final.
13) TAP CLOSE
14) TAP WALLET TO SEE YOUR TICKETS
- Don't see your tickets? Pull down on your screen to refresh your ticket inventory.
15) TAP THE GAME
16) TAP VIEW TO ACCESS THE BARCODE
17) SCAN AT THE GATES FOR ENTRY
- Screen shots not accepted.
- Swipe to see multiple tickets.
Q: When can I start redeeming my Bucs Flex Plan vouchers?
A: You can redeem your Bucs Flex Plan via the MLB Ballpark app beginning Tuesday, November 19.
Q: Which games are my Bucs Flex Plan vouchers eligible for?
A: The vouchers in your Bucs Flex Plan are eligible for all Pirates 2020 home games, except Opening Day (April 2, 2020), subject to availability.
Q: What seating categories are available with my Bucs Flex Plan?
A: The Bucs Flex Plan is available in Bleacher Reserved, Center Field Reserved, Right Field Reserved, Corner Reserved, Infield Grandstand, Outfield Grandstand and Corner Grandstand.
Q: How do I redeem my Bucs Flex Plan vouchers for actual tickets?
A: Bucs Flex Plan redemption is done exclusively thorough the MLB Ballpark app. See below for helpful tutorials.
Q: After I redeem my Bucs Flex Plan, can I upgrade my seats?
A: Yes, seat upgrades are available via the MLB Ballpark app, two hours prior to game time.
Step 1: Open the MLB Ballpark app
Step 2: Tap the P logo (bottom right) and then the Upgrade icon. Upgrades will be available after March 1, 2020.
Note: Even if you upgrade your location, you still use your original ticket to enter the ballpark; then use your upgrade screen to access your seat location.
Q: Is there a cutoff to redeem my Bucs Flex Plan for tickets on game days?
A: Your Bucs Flex Plan vouchers can be redeemed any time before that game's first pitch, subject to availability.
Q: Does my Bucs Flex Plan expire?
A: Yes, your Bucs Flex Plan expires on September, 27, 2020 at the end of the regular season. Use them or lose them!
Q: Is there a limit to the number of Bucs Flex Plans I can redeem per game?
A: Yes, you can redeem a maximum of ten vouchers per game.
Q: Can I combine Bucs Flex Plan voucher value and redeem them for premium seats?
A: No, Bucs Flex Plan vouchers can only be redeemed in a 1:1 ratio (one voucher redeemed for one ticket) for the seating category associated with your Bucs Flex Plan purchase.
Q: Can I redeem my Bucs Flex Plan for Special Events?
A: No, your Bucs Flex Plan vouchers are eligible for Pirates home game tickets only.
Q: Do I get the gate giveaway with my Bucs Flex Plan tickets?
A: Your Bucs Flex Plan ticket is eligible for the gate giveaways, while supplies last, and subject to that game day's item stated guidelines (first 20,000 fans, kids 14 & under, etc).
Q: Why do I need an iPhone or Android to use the Bucs Flex Plan?
A: Bucs Flex Plans are mobile-only. Voucher redemption, ticket access and admission to PNC Park are all only available through the MLB Ballpark app. There are no printed tickets.
Q: Which phones support the MLB Ballpark app?
A: The MLB Ballpark app is supported by iPhones and Android phones only. iPhones must be operating on software 11.0 or higher. Android phones must be operating on software 5 or higher.
Q: Can I purchase the Bucs Flex Plan if I don't have an iPhone or Android phone that supports the MLB Ballpark app?
A: No, not at this time. The Bucs Flex Plan is a mobile-only program via the MLB Ballpark app.
Q: Where are my ticket barcodes?
A: Once your voucher is redeemed, your digital game tickets will be immediately available in the Wallet within the MLB Ballpark app. Your ticket will show your section, row and seat along with a barcode. Make sure your ticket account is linked! Click here for a tutorial.
Q: Can I send my tickets to others?
A: Yes, you may forward your tickets to others. Recipients must also have the MLB Ballpark app to access the ticket(s).
Q: Can I redeem my Bucs Flex Plan vouchers for ADA seats?
A. Due to limited inventory, ADA seats are not available during the voucher redemption process.
- Step 1: Redeem your vouchers for the game and seating category of interest
- Step 2: Call Customer Service (1-800-BUY-BUCS) to exchange your regular tickets for ADA seats
Q: Can I exchange my Bucs Flex Plan tickets if I'm unable to attend the game?
A: No, Bucs Flex Plan tickets are not eligible for exchanges.
Q: Can I sell my Bucs Flex Plan tickets if I'm unable to attend the game?
A: No, Bucs Flex Plan tickets are not eligible for resale. Resale of tickets is strictly prohibited.
Q: Is the Bucs Flex Plan refundable?
A: No, Bucs Flex Plans are non-refundable. All sales are final.
Q: Can I pick my exact seating location with my Bucs Flex Plan?
A: No, Bucs Flex Plans are available for purchase in Bleacher Reserved, Center Field Reserved, Right Field Reserved, Corner Reserved, Infield Grandstand, Outfield Grandstand and Corner Grandstand. Once you select your desired seating category, the best available seating locations will be automatically populated.
Q: Can I purchase more than one Bucs Flex Plan?
A: Yes, you may purchase multiple Bucs Flex Plans. However, there is a limit of ten (10) tickets redeemed per game.