Group/Suite Terms & Conditions

Methods of Payment: Once any payment is made - all sales are final; no refunds or exchanges. Credit Cards (Visa, MasterCard, American Express and Discover), Checks & Money Orders made payable to the Kansas City Royals, or Cash (accepted in person with a scheduled appointment). If your tickets are being resold to members of your group, it is up to you to collect individual payments, and then make a single payment to the Royals. The Royals cannot accept individual credit cards or checks from multiple individuals who purchase tickets from the account holder.

Contact Us: Sales Department (816) 504-4040 option 4 or email [email protected]

Upon Receiving Your Tickets: Count your tickets before you distribute them. Please report discrepancies immediately. When picking up your tickets in person, please verify your tickets are correct before leaving the Royals Ticket Office.

Service Fees: Tickets will be delivered digitally via the MLB Ballpark app or through your My Royals Tickets account, and there are no added service fees for these delivery methods.

Eligibility: All guests 32" and over are required to have a ticket.

Return policies: Once group tickets are purchased all sales are final. No refunds or exchanges are allowed unless the game has been postponed or canceled.

Postponement/Cancellation: If a game is postponed and re-scheduled as a unique event the tickets for a postponed game are valid for the announced make-up game. The original ticket can be used for entry to the announced make-up game. If the group is unable to attend the make-up game, the tickets should be returned to a Royals Sales Representative for an exchange to a mutually agreeable game, subject to availability. If a game is cancelled or re-scheduled as part of a doubleheader, the tickets should be returned to a Royals Sales Representative for an exchange to a mutually agreeable game, subject to availability.

Parking: No complimentary parking passes will be provided for Group orders. Parking may be purchased separately at a discounted rate.

Additional Orders: Additional tickets may be purchased up until 4 hours prior to the game through the Group Sales Department based on availability. Group ticket discounts are not available at the box office on the day of the game. Checks for additional orders will not be accepted less than 15 days prior to event date.

Food & Beverage for Suite Orders: Customer agrees to purchase one of the hospitality packages offered by the Royals. All packages include a pre-established, catered food and beverage menu. Pricing of the hospitality packages is pre-determined by the Royals. If you have special catering requests, please call the Suites/Catering Department at (816) 504-4057.

In the event you must cancel an order placed above and beyond the included pre-established menu, please notify the Catering Office immediately. Any order canceled 72 hours prior to your game will incur a 50% cancellation fee based on your food and beverage order. Orders cancelled less than 72 hours before a game will be charged 100% of the total food and beverage order.

Postponement/Cancellation: If a game is postponed and re-scheduled as a unique event the suite tickets for a postponed game are valid for the announced make-up game. The original ticket can be used for entry to the announced make-up game. If the group is unable to attend the make-up game, all suite tickets should be returned to a Royals Sales Representative for an exchange to a mutually agreeable game, subject to availability. If a game is cancelled or re-scheduled as part of a doubleheader, the suite tickets should be returned to a Royals Sales Representative for an exchange to a mutually agreeable game, subject to availability. Should the game be postponed or cancelled subsequent to gates being opened, the suite customer is responsible for 100% of the food and beverage order and a new food and beverage order will need to be purchased for the make-up/re-scheduled game.

Additional Orders: Additional tickets may be purchased 72 hours prior to the event date through the Group Sales Department, based on availability. Suite tickets are not available through the box office on the day of the game. Checks for additional orders will not be accepted less than 14 days prior to event date.