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Hammond Stadium Health and Safety

Welcoming Fans Back to Hammond Stadium for 2021 Spring Training

Baseball is back, and the Minnesota Twins are thrilled to safely welcome fans, in a limited capacity, back into Hammond Stadium at the CenturyLink Sports Complex for the 2021 Spring Training Season!

The Twins, the Fort Myers Mighty Mussels, Lee County officials and our stadium operations partners are committed to creating the safest environment possible at the Century Link Sports Complex for our guests, partners, players, staff and employees. In collaboration with Major League Baseball (MLB) and public health officials, the Twins have implemented enhanced health and safety policies and procedures for the 2021 Spring Training Season that adhere to requirements and guidelines established by the Centers for Disease Control and Prevention (CDC).

These Policies and Procedures are subject to change, without advance notice, as necessary to comply with changes in CDC guidelines or MLB requirements.

Guest Conduct Expectations and PPE Requirements

All guests attending Twins events are expected to comply with the Minnesota Twins Guest Code of Conduct and are subject to the Ticket Terms and Conditions. Additional health and safety measures in place at Hammond Stadium at the CenturyLink Sports Complex for 2021 include, but are not limited to:

Autographs

In accordance with Major League Baseball guidelines, all on-field personnel (i.e. players, coaches and staff) are prohibited from signing autographs or engaging in direct guest contact. Guests should NOT seek autographs at the CenturyLink Sports Complex.

Face Coverings

All guests ages two (2) and older will be required to wear a face covering over their nose and mouth to enter Hammond Stadium and at all times while in the ballpark, other than when actively eating or drinking in their ticketed seat or location.

Physical Distancing

All guests will be required to practice proper physical distancing when moving about the ballpark.

Entry and Exit Guidelines

Only those guests with valid tickets or credentials are permitted into Hammond Stadium at the Century Link Sports Complex. To facilitate health and safety (including PPE requirements, physical distancing and minimizing touchpoints), Hammond Stadium entry policies for 2021 include, but are not limited to:

Bags

Bags are NOT allowed, with the exception of medically-necessary items, diaper bags and clutch purses (9” x 5”) only.

Face Coverings

All guests ages two (2) and older will be required to wear a face covering over their nose and mouth to enter Hammond Stadium and at all times while in the ballpark, other than when actively eating or drinking in their ticketed seat or location.

Food and Beverages

Food items are NOT allowed to be carried into Hammond Stadium except for legitimate medical purposes; factory-sealed bottles of water (32oz. or less) are accepted.

Magnetometers

Guests will keep all items on their person while going through magnetometers.

Parking

Touchless payment will be available on game days only, at a cost of $10 per vehicle. Complimentary shuttle service will be limited to associated “pods” of guests only; shuttles will be cleaned and disinfected frequently, with a partition separating the driver and guests.

Physical Distancing

During Ingress, half of all entry lanes will be utilized to ensure proper physical distancing between guests and staff; modifications will be made as necessary. During egress, as many gates as necessary will be open, based on crowd volume, to facilitate proper physical distancing. During ballpark entry and exit, Event Staff will assist to direct fans and avoid congestion.

Ticket Scanning

Contactless ticket-scanning technology will be utilized at all gates.

Ballpark Operations

The Twins and Mighty Mussels are steadfast in our commitment to provide our fans with the safest way to enjoy a 2021 Spring Training game at Hammond Stadium at the CenturyLink Sports Complex. To that end, we have made adjustments to our ballpark operations for 2021 that include, but are not limited to:

Buffer Zones

“Buffer Zones” will be created between the playing field and the first row of ticketed seats adjacent to both dugouts (12 feet in distance) and bullpens (6 feet in distance). Guests are not allowed within the designated “Buffer Zones” at any time.

Cleaning, Disinfecting and Sanitizing

Enhancements have been made to cleaning protocols, including cleaning and disinfecting all in-use seats, railings, food and beverage surfaces, elevators and restrooms, with peroxide multi-surface cleaner and disinfectant or vital oxide, before, during and after each game.

Event Staff Protocols

All Twins and Mighty Mussels employees, and all Event Staff, must wear face coverings over their nose and mouth at all times at the CenturyLink Sports Complex (and single-use gloves, along with gowns and/or face shields in all appropriate situations), while submitting to a health questionnaire and temperature check daily upon arrival.

Facilitating Physical Distancing and Minimizing Touchpoints

Box Office (limited open windows), gates (modified entry and exit lanes), restrooms (limited capacity), retail locations (limited capacity, adjusted floorplans and partitions at point-of-sale), and concourse and concession areas (signage to indicate proper traffic flow, and partitions at point-of-sale) have been modified to facilitate proper physical distancing. Measures such as contactless ticket-scanning and eliminating the requirement to enter signatures or pins for credit card sales will be implemented to minimize touchpoints.

Sanitizer Stations

Multiple hand sanitizer stations can be found throughout the ballpark.

Signage

High-use areas of the CenturyLink Sports Complex will include appropriate and visible signage and messaging, using graphics and text, to inform and/or remind guests and staff of health and safety protocols, proper hygiene methods, etc.

Ticketing and Seating Access

The Twins have developed a physically-distanced seating plan for Hammond Stadium in 2021, utilizing seating “pods” to maximize guest comfort and safety. Policies in place for the 2021 Spring Training season include, but are not limited to:

Box Office Operations

Every other window at the Hammond Stadium Box Office will be closed to ensure proper physical distancing between patrons. Box Office Staff must wear face coverings over their nose and mouth at all times at the CenturyLink Sports Complex, while submitting to a health questionnaire and temperature check daily upon arrival.

Buffer Zones

Adherence to the “Buffer Zones” between the playing field and the first row of ticketed seats will be as follows: Twelve (12) feet from the front edge of both dugout roofs, and six (6) feet around both bullpens.

Parking

Advance parking and/or season-long parking packages are NOT available for the 2021 Spring Training Season. Touchless payment will be available on game days only, at a cost of $10 per vehicle.

Promotions and Ticket Plans

Due to enhanced health and safety protocols and a limited capacity at Hammond Stadium, all promotions and ticket plans (i.e. “Minnesota Day,” the “Pick Five” Plan, postgame fireworks, Salute to Service and Senior Days) have been suspended for the 2021 Spring Training Season.

Season and Group Tickets

Due to enhanced health and safety protocols and a limited capacity at Hammond Stadium, Season and Group Ticket sales have been suspended for the 2021 Spring Training Season.

Seating “Pods” (Lawn Seating)

Tickets will be sold in “pods” of four (4) and designated by a rectangle painted on the grass; lawn pods will have six (6) feet of distance between each other. Sales are restricted to one (1) ticket purchaser per pod.

Seating “Pods” (Main Seating Bowl)

Tickets will be sold in “pods” of exactly two (2) or four (4) contiguous seats in the Main Seating Bowl. There will be six (6) feet of distance between pods in the same row, while each pod will have direct access to the aisle without crossing over another pod. Sales are restricted to one (1) ticket purchaser per pod.

Secondary Market and Resale

Ticketholders are expressly forbidden from reselling portions of a seating “pod” to others, and the Minnesota Twins reserve the right to rescind admission to any fan caught doing so. Purchasing tickets directly from the Minnesota Twins via twinsbaseball.com, the MLB Ballpark App, the Hammond Stadium Box Office or by calling 1-800-33-TWINS is the only guaranteed method to buy tickets which are properly physically distanced from other patrons.

Ticket Assurance Policy

In the event the 2021 Spring Training ticket(s) you purchase from the Minnesota Twins via your Twins sales executive, twinsbaseball.com, the Hammond Stadium Box Office or 1-800-33-TWINS are impacted by the pandemic, you will have the opportunity to use the amount paid on your Twins account toward a different ticket purchase in 2021, a credit for the 2022 Spring Training Season, or a refund if you so choose. For more information, please visit twinsbaseball.com/ticketassurance.

Touchless Transactions

Touchless transactions (including mobile ticketing via twinsbaseball.com and the MLB Ballpark app) are strongly recommended and encouraged; credit card readers will be placed outside Box Office windows (signatures and/or pins will not be required to complete purchase).

Will Call

Will Call pick-up and drop-off has been suspended for the 2021 Spring Training Season.

Concessions and Retail Operations

The Twins and Mighty Mussels are prepared to deliver outstanding quality and service, while maintaining the highest standards of safety and cleanliness. In keeping with standards established by the CDC, Food and Drug Administration (FDA), American National Standards Institute and ServSafe International, changes to concessions and retail operations at Hammond Stadium for 2021 include, but are not limited to:

Concession and Retail Staff Protocols, and Partitions

Partitions will be used to separate staff and guests at points-of-sale. Concession and retail staff are required to wear a face covering over their nose and mouth at all times in Hammond Stadium (and gloves while prepping or handling food), while submitting to a health questionnaire and temperature check daily upon arrival.

Elimination of In-Aisle Sales and Communal Condiment Stands

In-aisle food and beverage sales have been discontinued, while self-serve condiment carts and stations have been replaced by condiment packets available upon request from concession stands.

Retail Locations

Two retail store locations will be used (lower level Merchandise Store; and the upper level Merchandise Store, located behind homeplate), with reconfigured floorplans to accommodate for adequate spacing and physical distancing. A maximum capacity will be enforced, and guests must wear a face covering over their nose and mouth at all times.

Single-Use Packaging and Utensils

All food items will be served in a single-use, disposable container, with a sealed sticker; all beverages will be sealed with a lid; and single-use flatware, silverware and cups will be utilized.

Touchless Transactions

Touchless transactions are strongly recommended and encouraged, while credit card purchases will not require signatures and/or pins to complete purchase.

Non-Game Days

In accordance with Major League Baseball regulations, the CenturyLink Sports Complex will NOT be open for the public to view Twins non-game day workouts in 2021. The only exception will be the Hammond Stadium Box Office and the lower level Merchandise Store (located between Gates 2 and 3; first floor only); both will be open from 10:00 a.m. to 4:00 p.m. Monday-Friday, and 10:00 a.m. to 2:00 p.m. Saturday-Sunday, beginning February 25th.

Autographs

In accordance with Major League Baseball guidelines, all on-field personnel (i.e. players, coaches and staff) are prohibited from signing autographs or engaging in direct guest contact. Guests should NOT seek autographs at the CenturyLink Sports Complex.

Face Coverings

All guests ages two (2) and older will be required to wear a face covering over their nose and mouth to enter the lower level Merchandise Store.

Hours of Operation

Following are the hours of operation at the CenturyLink Sports Complex for the 2021 Spring Training Season (subject to change; please note that the CenturyLink Sports Complex is closed for public viewing of Twins non-game day workouts in 2021, as only the Box Office and lower level Merchandise Store are open on those days):

Hammond Stadium Box Office:

  • Game days (12:05pm/1:05 p.m. First Pitch): 9:00 a.m. through the top of the 6th inning
  • Game days (6:05 p.m. First Pitch): 10:00 a.m. through the top of the 6th inning
  • Non-game days (Monday-Sunday): 10:00 a.m. to 2:00 p.m.

Hammond Stadium Gates

  • Game days: 90 minutes prior to scheduled first pitch
  • Non-game days: Closed

Hammond Stadium Merchandise Store

  • Game days (12:05pm/1:05 p.m. First Pitch): 9:00 a.m. through the top of the 6th inning
  • Game days (6:05 p.m. First Pitch): 10:00 a.m. through the top of the 6th inning
  • Non-game days (Monday-Sunday): 10:00 a.m. to 2:00 p.m.