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Digital Ticketing in the MLB Ballpark App FAQs

MLB Ballpark app - Account Linking

Do I need an MLB.com account?

Yes. When you download the MLB Ballpark app, you will need to create or log in with an MLB.com account. An MLB.com account is free and easy to create directly from the MLB Ballpark app or any Angels.com webpage from the top navigation bar.

Is my MLB.com account the same as my ticket account?

No, but you can link them by following the instructions below. Once your accounts are linked, you can use the different features and functionalities of either MLB Ballpark app or My Angels Account to manage your tickets.

How do I locate my ticket account?

Your My Angels Account is where your tickets are held. Log in to your My Angels ticket account via www.Angels.com/MyAccount with the email address associated with your Season Ticket account. If you are having trouble locating or accessing your Season Ticket account, please contact us at Tickets@Angels.com or (888) 796-HALO.

Why can't my ticket account be found?

Since your MLB.com account and your ticket account are separate, in order for the app to find your tickets, you will have to identify an associated ticket account to retrieve your tickets in the app. The app will then link that ticket account to an MLB.com account.

Why do I need to link my account?

Since your MLB.com account and your ticket account are separate, in order for the app to find your tickets, you will have to identify an associated ticket account to retrieve your tickets in the app. The app will then link that ticket account to an MLB.com account.

How do I link my account?

Tap the "Link Account" button, then enter the email address tied to your My Angels ticket account. We will send an email to verify you own that email address. Click on the link sent to your email address then your My Angels ticket account will be linked to your MLB.com account.

What if I don't receive the confirmation email or My Angels Account is not found?

Make sure you entered your email address correctly and that it is the address associated with your My Angels ticket account. If you still do not receive your notification or your account is not located, please contact us at Tickets@Angels.com or (888) 796-HALO.

How do I link multiple accounts?

You can link another ticket account (e.g., for another MLB team) to the same MLB.com account by following the same process.

How do I unlink an account?

You can unlink any individual ticketing account from your MLB.com account by navigating to the "Ticket Accounts" section in the Settings of the MLB Ballpark app.

What if the email address associated with my ticketing account is different from the email address associated with my MLB.com account?

You can link any email address tied to your My Angels ticket account with your MLB.com account as long as you can receive emails at that address. If you cannot receive email at the address associated with your My Angels ticket account, contact us as Tickets@Angels.com or (888) 796-HALO.

I just linked my MLB.com and Angels ticket accounts. Why aren't my tickets showing up?

First, refresh by pulling down your Wallet to see updated ticket inventory Then make sure you have linked the ticket account which holds the tickets you expect to see and are looking in Wallet The Wallet FAQs below have additional information about locating tickets (including which tickets might not appear within the app). If you are still having trouble finding tickets that you think should be accessible within your MLB Ballpark app, contact us at Tickets@Angels.com or (888) 796-HALO.

MLB Ballpark app - Wallet

What is the Wallet?

The Wallet lets you quickly access and manage your Angels digital tickets in the MLB Ballpark app. To locate the Wallet, click the Wallet icon on the bottom tab bar of the MLB.Ballpark app in between Buy Tickets and My History.

Can I see all my tickets for all teams within the Wallet, or just one team at a time?

YES

Where can I see more event details about the game?

In the page accessed via the bottom bar, you can find detailed information about that day's event.

How can I upgrade my tickets?

You can upgrade your tickets by tapping the "Upgrade Tickets" button.

What will happen to my tickets if I sell them on StubHub?

 Tickets sold on StubHub will disappear from the Wallet once sold

Can I sell my tickets via within Ballpark app?

No. You cannot currently re-sell tickets from the Ballpark app.

How is this different from accessing your My Angels Tickets account on your phone to manage tickets?

The Ballpark app has many similar features compared to Mobile My Tickets Mobile but in the convenience of mobile application. Additional features like forwarding tickets directly to recipients from your device's Address Book make the app simple to use.

Some teams may still make My Tickets Mobile available from the app.

What if I cannot find any tickets?

Refresh ticket inventory in the Wallet tab by pulling down.. Then make sure that you have linked the correct ticketing account associated with the tickets you are expecting to see (see the Account Linking FAQs above for instructions on linking your accounts). If your Angels tickets were originally forwarded to you by another MLB Ballpark user, the original sender may have cancelled the forward and you should check with the person who sent you the tickets. If you are still having difficulty locating digital tickets that you believe should be appearing in your Wallet, contact us at Tickets@Angels.com or (888) 796-HALO

Which events and tickets will be displayed?

The MLB Ballpark app displays supported Angels MLB regular season, spring training and Postseason tickets within the team view., Fan Fests, concerts and other events will be displayed at the Angels discretionTickets that have been forwarded, exchanged, resold via StubHub within My Tickets or donated via My Tickets will not be displayed.

What delivery methods work with MLB Ballpark app (ex. Print at Home, Mail or Will Call)?

No specific delivery method is required to use digital tickets in the MLB Ballpark app. Your eligible tickets will just appear in the app. To use your tickets within the app, simply present your mobile device with your ticket open in MLB Ballpark. Digital tickets must be presented within MLB Ballpark or My Tickets Mobile at the stadium. Fans may be asked to "refresh" their ticket in order to prove that it is from the app. Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the stadium.

When I retrieve a ticket using the app, will it invalidate existing tickets that were previously printed?

No. If tickets were already printed, then the app will display the existing barcode and either the printed copy or the barcode in the app can be used as a ticket.

What if I do not see recent tickets that were added to my account after I logged into My Angels Tickets?

Refresh ticket inventory in the Wallet tab by pulling down on the page. .

If you have additional questions, please contact us at Tickets@Angels.com or (888) 796-HALO.

MLB Ballpark app - Scan View

What is Scan View?

Scan View is the screen where you can see your ticket and barcode, event information and other details. Present your mobile device set to Scan View of the applicable ticket for entrance at the stadium.

How do I access the ticket to scan for entry?

Tap on an individual ticket from the Wallet which will present the Scan View. The Section/Row/Seat will be displayed along with access to the terms and conditions governing your ticket.

Why is no barcode showing?

Some teams may display their barcode only at a certain time before the event. If this is the case, there will be a message where your barcode normally displays. If this is not the case, your ticket may not be eligible for display and you should go to a box office window for assistance on game day or contact us at Tickets@Angels.com or (888) 796-HALO.

I just forwarded an Angels ticket using MLB Ballpark. Why do I still see it?

Your Angels ticket, without the barcode, will remain in your Ticket Dashboard until your forward is accepted by the recipient. If you wish to cancel the forward, you can do that directly from the ticket.

Can I use a screenshot of my ticket?

No, screenshots of tickets will not be accepted. Digital tickets must be presented within MLB Ballpark app or My Tickets Mobile at the stadium. Fans may be asked to "refresh" their ticket in order to prove that it is from the app.

Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the stadium.

Is Apple Wallet supported in the Ballpark app?

Yes. You can add a ticket to Apple Wallet via the Scan View.

What if I cannot see my tickets?

If you have your correct ticket account linked and are in the Wallet and are still not able to see your tickets, please contact us as Tickets@Angels.com or (888) 796-HALO.

Why won't my ticket barcode scan?

If your screen brightness is too low, the barcode may have difficulty being scanned. The MLB Ballpark app will automatically attempt to increase the brightness of your display or you can do so manually by following the instructions for your device. The barcode that is displayed is accompanied by a number. If there are difficulties reading a valid barcode on a digital ticket displayed within the MLB Ballpark app or My Angels Tickets, the ticket taker can manually enter the barcode number into the scanning device to validate your ticket. Only digital tickets generated from the MLB Ballpark app and My Angels Tickets Mobile will accepted. Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the stadium.

What if I lose connectivity after I've retrieved my tickets?

The data associated with your tickets will be saved to a storage area on your phone. If you have previously retrieved details for tickets to a game and those tickets are still valid, then they can be re-displayed out of this storage without re-establishing a connection. Since connectivity may be intermittent at the ballpark, we encourage you to download your tickets to your supported device before heading to the game.

If I access my tickets from the Ballpark app, can I still have them printed at a kiosk or will call window?

No, tickets retrieved within the Ballpark app will now be considered printed. The tickets will not be available for pickup at a kiosk or will call. You should present the ticket displayed in the MLB Ballpark app on your device to be scanned for entry at the gate.

What do I do if my mobile device's battery dies?

You can go to a box office window for assistance.

MLB Ballpark app - Ticket Forwarding

What is Ticket Forwarding?

The MLB Ballpark app provides an easy way to forward tickets to friends, colleagues and account partners.

How do I forward a ticket?

Select the ticket you wish to forward. You can then choose to "Forward Ticket" or "Forward Ticket via Link". Selecting "Forward Ticket" allows you to enter an email address or choose from your Address Book by tapping the plus button. You can then add the recipient's name (optional) and a message (optional) before tapping "Send" to complete the forward.

If you wish to send by another method (for example via text), you can tap "Forward Ticket via Link" which will provide you a unique link to share.

How does "Forward Ticket via Link" work?

A unique link, which holds the key to your ticket, will be generated and you can distribute it as you like. Please treat this link as a ticket! Please share this link with only one person to whom you are forwarding your ticket. If you share the link with multiple recipients, whoever clicks that link and accepts first will get that ticket.

How will my recipient know I forwarded tickets?

If you selected "Forward Ticket" both you (as the sender) and the Recipient will receive a confirmation email. The recipient will have a unique link in the email to accept the ticket. If you selected "Forward Ticket via Link," then the recipient will receive a link via the method of delivery you selected.

How do I accept a ticket forward?

You must click "Accept" from the email invitation you received. If you do not already have the MLB Ballpark app on your iOS or Android device, you will be prompted to download it.

I do not have an iOS or Android device. Can I still accept a ticket forward?

Yes, you can accept and receive tickets in a standard web browser.

An Account Manager account will be created on your behalf and you will receive your login information by email so you can access your ticket(s). You can then manage and access your tickets via the team's Ticket Management web portal.

What if the email address where I received the ticket forward is not the same as the email address associated with my MLB.com account?

The email address at which you received your tickets does not need to match the email address associated with your MLB.com account. You can load accepted tickets into any account by logging into the MLB Ballpark app with your desired MLB.com account.

Can I reject a ticket forward?

Yes, just click, "I do not want to accept this ticket" from Ticket Accept webpage. This webpage is accessible only from the ticket forward email sent to the recipient.

Can I re-send an Angels ticket forward after accepting it?

Yes, an Angels ticket can be forwarded again from the MLB Ballpark app after it has been accepted by the original recipient.

Can I cancel an Angels ticket forward?

Yes, the sender can cancel an Angels ticket forward. This can be accomplished from the Wallet by selecting an individual ticket and tapping "Cancel" or by navigating to the Ticket Forward section of the Wallet. Select the specific Forward then tap "Cancel". The ticket will then disappear from the recipient's Wallet.

Can I cancel an Angels ticket forward after it has been accepted?

Yes, the original ticket sender can cancel an Angels ticket forward even after it has been accepted. The sender and recipient will be notified by email of this action. However, once the ticket has been scanned for entry, the forward cannot be canceled.

Can I cancel an Angels ticket forward after it has been accepted and re-sent?

No. Once an Angels ticket has been re-forwarded, the original sender cannot cancel that forward.

Can I transfer multiple Angels tickets to a single account?

Yes. Tickets can be forwarded all together from the same event or one ticket at a time.

Where can I find the status of all Angels Ticket Forwards?

You can navigate to the Ticket Forward section of the Wallet. There you will find all received and sent ticket forwards for that home team.

What if I never received the Ticket Forward email?

If you are expecting to receive a ticket forward but were never notified by email, contact the sender. The sender can cancel the current Ticket Forward then re-send to you by email or share the ticket via Link. If you or the sender are still having difficulties, contact us at Tickets@Angels.com or (888) 796-HALO.