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Season Ticket Holder FAQ

How can I exchange my tickets?

If you are unable to attend a specific game, you have the ability to exchange your ticket(s) to any future game of your choice. All exchanges are a ticket-for-ticket exchange and cannot be "banked" as a ticket credit.

Each game will fall under one of four different season ticket price tiers; Single, Double, Triple or Home Run.

  • Ticket exchanges within the same tier (Ex: Single to Single) will be not incur a processing fee
  • Ticket exchanges that involve an upgrade (Ex: Single to Double) will incur the difference in tier prices
  • Ticket exchanges that involve a downgrade (Ex: Double to Single) will have the difference in tier prices reflected as a credit on your season ticket account

What is the cutoff time to exchange my tickets?

A ticket may be exchanged at the box office window prior to gates opening for that particular game. For example, if you are exchanging your April 8 tickets they will need to be exchanged before the gates open on April 8. To exchange tickets over the phone with your personal Season Ticket Services Executive, we request notification of 24-48 hours in advance to ensure that we are able to process your exchange in time.

What is the Ticket Recovery Program?

A great way to maximize your tickets is to take full advantage of our Ticket Recovery Program. This program is perfect for season tickets that have gone unused for games that have already been played. Rather than disposing of the season tickets, you can turn them in to receive comparable seating to another game. Use the tickets to entertain clients, enjoy a family day at Chase Field or put together a group outing. Now more flexible than ever, trade in as many tickets as you would like from games that have already been played.

This program is FREE of charge, with a limit of up to ten (10) tickets recovered per game. We will attempt to seat you in the same price level as your Season Tickets.

When and where is Season Ticket Holder Early Entry?

For Season Ticket Holders, gates will open 2 hours prior to game time for Monday - Thursday games and 2.5 hours prior to game time for Friday and Saturday games.

For access, please use Gate B for Monday - Thursday games and either Gates B and J for Friday and Saturday games.

Monday - Thursday 6:40 p.m. Game Time

  • Gate B opens at 4:30 p.m.

Weekday Day Game 12:40 p.m. Game Time

  • Gate B will open at 10:30 a.m.

Friday 6:40 p.m. Game Time

  • Gates B and J open at 4:00 p.m.

Saturday 5:10 p.m. Game Time

  • Gates B and J open at 2:30 p.m.

Saturday 7:10 p.m. Game Time

  • Gates B and J open at 4:30 p.m.

Sunday games follow regular general public gates of 1.5 hours prior to game time.

Your commemorative season ticket or Advantage Card will be needed for access.

What is the best way to get autographs?

Unfortunately, Season Ticket Service Executives do not have the ability to fill autograph requests. However, guests may seek autographs from the time the gates open until 40 minutes prior to game start on the outfield side of each dugout. We do ask that anyone seeking autographs have consideration for guests possessing tickets in these seating areas.

Can I bring food into Chase Field?

Large bags or items that exceed 11" x 11" x 15" in dimension will not be allowed into the ballpark. Soft coolers ONLY will be authorized as long as they are within the 11" x 11" x 15" requirement. Any food item should be brought in a clear plastic grocery style bag.


  • Only non-flavored/non-carbonated water in sealed, plastic bottles
  • Empty, plastic water bottles
  • Sealed, single-serving juice boxes
  • Formula/baby food

No metal or glass containers for food or beverages will be permitted. Thermos containers or those similar in style will not be permitted. The Arizona Diamondbacks reserve the right to inspect any items brought into Chase Field.

What about Wheelchair Access?

The D-backs strive to provide an enjoyable experience to guests with disabilities.

At what age is a ticket required for entry?

Children who are 2 or younger do not require a ticket. Children 3 and above will need a ticket for admission to the ballpark.