Access Guide for Guests with Disabilities

Welcome to Citizens Bank Park, the spectacular home of the Phillies. With the help of an Americans with Disabilities Act (ADA) consultant, Citizens Bank Park was designed to be universally accessible and comfortable for our guests with disabilities.

This Citizens Bank Park Access Guide was developed with one goal in mind: to assist our guests with disabilities in becoming familiar with a facility that is "not your typical ballpark." A variety of accommodations are offered to make your experience an enjoyable one.

The Phillies take pride in serving all our guests and hope the Citizens Bank Park experience will bring you back many times in the future.

Accessible Parking

There are handicapped parking areas surrounding Citizens Bank Park (must have placard or proper plates). It is recommended that guests arrive early and park in the first lot available to them.

Accessible Seating/Companion Seating

Companion seating is available alongside the spaces for guests using wheelchairs at a maximum, 3:1 ratio (3 companions per wheelchair). Folding chairs will be provided for companions.

See Ticket Information for seating locations.

Alternative Format Materials

Access doors throughout the ballpark, in both public and private areas, have visual and tactile characters per Standards for Accessible Design.

Automated Teller Machines (ATMs)

For the convenience of our guests, there are five Citizens ATMs located throughout the ballpark.

Visit citizensbank.com for additional information.

Captioning

Our scoreboard, Phanavision, has a dedicated closed captioning screen for fans in park. Additionally, the closed-captioning transcript can be viewed using the MLB Ballpark app, which is accessible on any smartphone or web-enabled device. To download the MLB Ballpark app:

  • Search for the MLB Ballpark app in the App Store on Apple devices or Google Play on Android devices
  • Install MLB Ballpark
  • Open MLB Ballpark and select the Phillies page
  • Scroll down on the main page and select 'Today at the Ballpark' and select the 'Closed Captioning' icon

Concessions

All concession areas are wheelchair accessible.

Dietary Restrictions

We have no restrictions on guests bringing food into the building other than bag size established by MLB.

Elevators/Escalators

Elevators that service guests with disabilities are located behind sections 103, 112, 119, 123 and 137. These elevators service the Cadillac Hall of Fame Club Level and Terrace Level. Other elevators for guests with disabilities include:

  • Third base Field Level wheelchair seating (behind Section 133).
  • Upper level of Harry the K's Broadcast Bar & Grille (behind Section 141).
  • Rooftop seating in Ashburn Alley (behind Section 103).

In addition to elevators, Citizens Bank Park is equipped with ramps (First Base and Left Field Gates), escalators (behind Sections 114, 126 and 140) and stairways (First Base and Left Field Gates).

Emergency Evacuation

In the event of an emergency, Phillies personnel have been trained and instructed to assist you in evacuating the premises.

Entry and Carry-in Policy

All guests enter Citizens Bank Park on the Main Concourse at street level.

Guests may not bring any of the following into Citizens Bank Park:

  • Cans, glass bottles and open containers
  • Bags or backpacks larger than 16" x 16" x 8"
  • Alcohol or illegal substances
  • Hard-sided or Styrofoam coolers or thermoses
  • Firearms, knives or other weapons
  • Balloons, beach balls, noisemakers, nets or laser pointers
  • Brooms, poles or tripods; or any other device that may interfere with and/or distract the players, fans or telecast of the game.

Any such items should be returned to their vehicle and/or discarded. All fans are subject to metal detection procedures and a bag search before entering the ballpark. Fans who are not comfortable with metal detectors will be subject to a pat-down.

Fan Texting

Guests who would like to discreetly notify our game-day staff of guest services issues (e.g. security needed, spilled drink, medical issue, etc.) may do so by texting the word "PHILLIES" (SPACE) issue and location to 69050. Text messages are received and responded to by Phillies personnel during all home games. Text STOP to cancel or HELP for info. Message and data rates may apply.

First Aid

First aid stations are located on the Main Concourse (behind Section 105) and the Terrace Level (behind Section 318). Each location is staffed with medical personnel. If medical assistance is needed, please notify the nearest Phillies personnel or proceed to the nearest location.

Guest Services

Located on the Main Concourse (behind Section 122) and the Terrace Level (behind Section 318), Guest Services will assist you with questions, concerns and requests for information. Open from the time the gates open until 15 minutes after the game ends.

Interpreting Services

Sign language interpreters may be provided for ballpark tours when requested.

Personal Care Attendants

The Phillies will provide a complimentary ticket for a personal care attendant ("PCA") whose assistance is reasonably necessary to enable a ticketed guest with a disability to attend a game at Citizens Bank Park. The Phillies will make reasonable arrangements for the PCA to be seated or positioned sufficiently close to the guest to provide the necessary assistance. PCAs may not be eligible to receive certain promotional giveaways, prizes, or other benefits offered to ticketed guests.

Any request for a PCA ticket should be made by emailing tickets@phillies.com along with a copy of the PCA's photo ID. Guests are encouraged to request PCA tickets as early as possible. The Phillies reserve the right to request reasonable documentation confirming the need for the accommodation in accordance with applicable law.

Complimentary PCA tickets are provided for the purpose of assisting guests with disabilities. If The Phillies discover that a guest or a PCA has misrepresented the purpose of a PCA's attendance, The Phillies reserve the right to take all appropriate action, which may include ejecting and barring from future entry the PCA and/or guest.

Ramps

There are two sets of ramps in the ballpark:

First Base Ramp - Provides access to the Suite Level, Pavilion/Cadillac Hall of Fame Club Level and Terrace Level.

Left Field Ramp - Adjacent to the Left Field Gate providing access to the Suite Level, Cadillac Hall of Fame Club, Arcade seating and Terrace Level.

Restrooms/Family Restrooms

A total of 61 restrooms, all designed for wheelchair access, are conveniently located throughout the park: Diamond Club, Main Concourse, Suite Level, Cadillac Hall of Fame Club Level and Terrace Level. In addition, there is a restroom in the Service Level specifically for wheelchair guests who are located in the Field Level area by the third base dugout.

Fourteen family restrooms equipped with changing tables are conveniently located throughout the ballpark. Again, all are wheelchair accessible:

  • Service Level (1) for guests located in the wheelchair seating area on Field Level near the third base dugout.
  • Main Concourse (3): behind Sections 106, 112 and 137.
  • Diamond Club (2): two convenient locations within the Diamond Club.
  • Cadillac Hall of Fame Club Level (5): Club, behind Sections 219 and 224; Pavilion, behind Sections 205 and 208; and Arcade, behind Section 234.
  • Terrace Level (3): behind Sections 319, 322 and 329.

Sensory Activation Vehicle (S.A.V.), First Base Plaza

Sensory Activation Vehicle

The Phillies and KultureCity, the nation's leading nonprofit on sensory accessibility and acceptance for those with invisible disabilities, have brought a new dedicated room and play space for individuals with sensory processing sensitivities who may need a quieter and more secure environment while attending games at the ballpark.

Inside the S.A.V. is a sensory room outfitted with bean bags from Yogibo and visual light panels by Nanoleaf, as well as activity panels and bubble walls. The space can be used by one family/group/individual at a time when they need to step away to decompress, enabling families to take a quick break if needed before going back to enjoying the ballgame.

The experience is part of KultureCity’s sensory-inclusive program, designed to "Make the Nevers Possible" and help guests with sensory needs like PTSD, autism, dementia and strokes, just to name a few, feel welcomed.

Sensory Bags, Weighted Laptops and Social Stories, Guest Services - Main Concourse and Terrace Level

Sensory Bags, Weighted Laptops and Social Stories, Guest Services

Thanks to KultureCity, fans will have access to sensory bags at Guest Services. Designed to help sensory needs in both adults and children, the sensory bags are filled with items that can help lessen sensory overload and include headphones and various fidget toys, along with visual feeling and "I need" cue cards.

Each sensory bag also includes a lanyard with a QR code, providing easy access to the KultureCity website, which will have downloadable and customized social stories for visiting Citizens Bank Park.

Fans will also have access to a weighted laptop, which can be drawn on with a water pen.

KultureCity decals and other signage will also be located throughout the ballpark on ticket windows and in elevator lobbies, helping with awareness about the KultureCity initiative.

Service Animals

Guide dogs, service animals, or service animals in training are welcome. All other animals are prohibited.

Stadium Seating Chart

For more detailed information, visit the Citizens Bank Park Seating Map.

Telephone/TTY

All pay phones are fully accessible. We also offer a pay phone TTY line for the hearing impaired. This phone is located inside the Left Field Gate.

Ticket Information

Wheelchair and companion seating is located throughout Citizens Bank Park and is available in the following areas: Field Level, Cadillac Hall of Fame Club/Pavilion/Arcade Level, Scoreboard Porch and Terrace Level.

For more information on ordering tickets in accessible areas, please visit Phillies Game Tickets or call Ticket Services at 215-463-1000.

Water Fountains

Twenty water stations each containing two fountains are dispersed throughout the ballpark. Each station has one standard and one wheelchair accessible fountain for a total of 40 fountains.

Wheelchair Service

Fans who need assistance to their section can request wheelchair service at any of our entry gates. Phillies staff will escort them to their section and are available post-game for the return trip to the gates. Ask any Phillies employee for assistance.

Comments/Suggestions/Questions

Guests with questions or suggestions regarding access should contact The Phillies at 215-463-1000 or through our website. Questions will be directed to personnel most qualified to answer the question and/or assist them with their visit.

Inside Citizens Bank Park
close--_R_iulf6_