Digital Ticketing in the MLB Ballpark App FAQs
Table of Contents
- Do I need an MLB.com account?
Yes. When you download the Ballpark app, you will need to create or log in with an MLB.com account. An MLB.com account is free and easy to create directly from the Ballpark app or any Rockies.com webpage from the top navigation bar.
- Is my MLB.com account the same as my ticket account?
No, but you can link them by following the instructions below. Once your accounts are linked, you can use the different features and functionalities of either MLB Ballpark or My Rockies Account to manage your tickets.
- How do I locate my ticket account?
Log in to your My Rockies ticket account via www.Rockies.com/MyAccount with the email address associated with your Season Ticket account. If you are having trouble locating or accessing your Season Ticket account, please contact us at rockiestix@Rockies.com or (303) 762-5437.
- Why do I need to link my account?
Your Ballpark app is associated with your MLB.com account. Linking your MLB.com account and your My Rockies Account will allow the Ballpark app to find your tickets. The app will then link your My Rockies ticket account to an MLB.com account and the Ballpark app.
- How do I link my account?
Tap the "Link Account" button, then enter the email address tied to your My Rockies ticket account. We will send an email to verify you own that email address. Click on the link sent to your email address then your My Rockies ticket account will be linked to your MLB.com account.
- What if I don't receive the confirmation email or My Rockies Account is not found?
Make sure you entered your email address correctly and that it is the address associated with your My Rockies ticket account. If you still do not receive your notification or your account is not located, please contact us at rockiestix@Rockies.com or (303) 762-5437
- How do I link multiple accounts?
You can link another ticket account (e.g., for another MLB team) to the same MLB.com account by following the same process.
- How do I unlink an account?
You can unlink any individual ticketing account from your MLB.com account by navigating to the "Ticket Account" section in the Settings of the Ballpark app.
- What if the email address associated with my ticketing account is different from the email address associated with my MLB.com account?
You can link any email address tied to your My Rockies ticket account with your MLB.com account as long as you can receive emails at that address. If you cannot receive email at the address associated with your My Rockies ticket account, contact us at rockiestix@Rockies.com or (303) 762-5437.
- I just linked my MLB.com and Rockies ticket accounts. Why aren't my tickets showing up?
First, swipe down to refresh the Wallet to see updated ticket inventory.
Then make sure you have linked the ticket account which holds the tickets you expect to see and are looking in the Wallet.If you are still having trouble finding tickets that you think should be accessible within your Ballpark app, contact us at rockiestix@Rockies.com or (303) 762-5437.
Please review the Wallet FAQs below for additional information about locating tickets.
MLB Ballpark app - Wallet
- What is the Wallet?
The Ticket Dashboard lets you quickly access and manage your Rockies digital tickets in the Ballpark app. To locate the Ticket Dashboard, go to the Rockies section of the Ballpark app and look for the "Tickets" tab, next to the "Ballpark" tab.
- Can I see all my tickets for all teams in Wallet, or just one team at a time?
Yes, you can see all your team tickets.
- Where can I see more event details about the game?
In the team page accessed via the bottom tab bar, you can find detailed information about that day's event.
- What will happen to my tickets if I sell them on StubHub?
Tickets sold on StubHub will disappear from the Wallet.
- Can I sell my tickets via within Ballpark app?
No. You cannot currently re-sell tickets from the Ballpark app.
- How is this different from accessing your My Rockies account on your phone to manage tickets?
The Ballpark app has many similar features compared to Mobile My Rockies Account Manager, but in the convenience of an iOS or Android mobile application. Additional features like forwarding tickets directly to recipients from your device's Address Book make the app simple to use.
Ticket forward invitations will not appear in the Ballpark app until they are accepted by the recipient.
- What if I cannot find any tickets?
Refresh ticket inventory in the Wallet tab by swiping down. Then make sure that you have linked the correct ticketing account associated with the tickets you are expecting to see (see the Account Linking FAQs above for instructions on linking your accounts). If you are having difficulty locating digital tickets that you believe should be appearing in your Ticket Dashboard, contact us at rockiestix@Rockies.com or (303) 762-5437.
- Which events and tickets will be displayed?
The Ballpark app displays supported Rockies MLB regular season and Postseason tickets within the team view. Exhibition, Spring Training, Fan Fests, concerts and other events may not be displayed.
Tickets that have been donated, forwarded, exchanged, resold via StubHub within your My Rockies Account Manager (see question above) will not be displayed.
- What delivery methods work with Ballpark app (ex. Print at Home, Mail or Will Call)?
No specific delivery method is required to use digital tickets in the Ballpark app. All eligible tickets will appear in the app.
To use your tickets within the app, simply present your mobile device with your ticket in Scan View in the Ballpark app. Digital tickets must be presented within MLB Ballpark or Mobile Account Manager at the stadium.
Fans may be asked to "refresh" their ticket in order to prove that it is from the app. Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the stadium.
- When I retrieve a ticket using the app, will it invalidate existing tickets that were previously printed?
No. If tickets were already printed, then the app will display the existing barcode and either the printed copy or the barcode in the app can be used as a ticket.
- What if I do not see recent tickets that were added to my account after I logged into My Rockies Account?
To refresh ticket inventory, refresh in the Wallet.
If you have additional questions, please contact us at rockiestix@Rockies.com or (303) 762-5437.
MLB Ballpark app - Scan View
- What is Scan View?
Scan View is the screen where you can see your ticket and barcode, event information and other details. Present your mobile device set to Scan View of the applicable ticket for entrance at the stadium.
- How do I access the ticket to scan for entry?
Tap on an individual ticket from the Ticket Dashboard which will present the Scan View. The Section/Row/Seat will be displayed along with access to the terms and conditions governing your ticket.
- Why is no barcode showing?
Some teams may display their barcode only at a certain time before the event. If this is the case, there will be a message where your barcode normally displays. If this is not the case, your ticket may not be eligible for display and you should go to a ticket office window for assistance or contact us at rockiestix@Rockies.com or (303) 762-5437.
- I just forwarded a Rockies ticket using MLB Ballpark. Why do I still see it?
Your Rockies ticket, without the barcode, will remain in your Ticket Dashboard until your forward is accepted by the recipient. If you wish to cancel the forward, you can do that directly from the ticket.
- Can I use a screenshot of my ticket?
No, screenshots of tickets will not be accepted. Digital tickets must be presented within MLB Ballpark or Mobile Account Manager at the stadium. Fans may be asked to "refresh" their ticket in order to prove that it is from the app.
- Is Apple Wallet supported?
The MLB Ballpark app does not currently support Apple Wallet.
- What if I cannot see my tickets?
If you have your correct ticket account linked and are in the correct home team's view on the Ticket Dashboard and are still not able to see your tickets, please contact us at rockiestix@Rockies.com or (303) 762-5437.
Not all ticket account types are currently supported for Rockies digital tickets.
- Why won't my ticket barcode scan?
If your screen brightness is too low, the barcode may have difficulty being scanned. The Ballpark app will automatically attempt to increase the brightness of your display or you can do so manually by following the instructions for your device. The barcode that is displayed is accompanied by a number. If there are difficulties reading a valid barcode on a digital ticket displayed within the Ballpark app or MyTickets, the ticket taker can manually enter the barcode number into the scanning device to validate your ticket. Only digital tickets generated from the Ballpark app and MyTickets Mobile will accepted. Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the stadium.
- What if I lose connectivity after I've retrieved my tickets?
Connectivity may be intermittent at the ballpark, we encourage you to view your tickets on your supported device before heading to the game.
The data associated with your tickets will be saved to a storage area on your phone. If you have previously retrieved details for tickets to a game and those tickets are still valid, then they can be re-displayed out of this storage without re-establishing a connection.
- If I access my tickets from the Ballpark app, can I still have them printed at a kiosk or will call window?
No, tickets retrieved within the Ballpark app will now be considered printed. The tickets will not be available for pickup at a kiosk or will call. You should present the ticket displayed in the Ballpark app on your device to be scanned for entry at the gate.
If you are unable to access your tickets prior to arriving on game day contact us at rockiestix@Rockies.com or (303) 762-5437.
- What do I do if my mobile device's battery dies?
You can go to a ticket office window for assistance or once inside use a charging station to charge your device's battery.
MLB Ballpark app - Ticket Forwarding
- What is Ticket Forwarding?
The Ballpark app provides an easy way to forward tickets to friends, colleagues and account partners.
- How do I forward a ticket?
Select the ticket you wish to forward. You can then choose to "Forward Ticket" or "Forward Ticket via Link". Selecting "Forward Ticket" allows you to enter an email address or choose from your Address Book by tapping the plus button. You can then add the recipient's name (optional) and a message (optional) before tapping "Send" to complete the forward.
If you wish to send by another method (for example via text), you can tap "Forward Ticket via Link" which will provide you a unique link to share.
- How does "Forward Ticket via Link" work?
A unique link, which holds the key to your ticket, will be generated and you can distribute it as you like. Please treat this link as a ticket! Please share this link with only one person to whom you are forwarding your ticket. If you share the link with multiple recipients, whoever clicks that link and accepts first will get that ticket.
- How will my recipient know I forwarded tickets?
If you selected "Forward Ticket" both you (as the sender) and the Recipient will receive a confirmation email. The recipient will have a unique link in the email to accept the ticket. If you selected "Forward Ticket via Link," then the recipient will receive a link via the method of delivery you selected.
- How do I accept a ticket forward?
You must click "Accept" from the email invitation you received. If you do not already have the Ballpark app on your iOS or Android device, you will be prompted to download it.
- I do not have an iOS or Android device. Can I still accept a ticket forward?
Yes, you can accept and receive tickets in a standard web browser.
An Account Manager account will be created on your behalf and you will receive your login information by email so you can access your ticket(s). You can then manage and access your tickets via the team's Account Manager web portal.
- What if the email address tickets where I received the ticket forward is not the same as the email address associated with my MLB.com account?
The email address at which you received your tickets does not need to match the email address associated with your MLB.com account. You can load accepted tickets into any account by logging into the Ballpark app with your desired MLB.com account.
- Can I reject a ticket forward?
Yes, just click, "I do not want to accept this ticket" from Ticket Accept webpage. This webpage is accessible only from the ticket forward email sent to the recipient.
- Can I re-send a Rockies ticket forward after accepting it?
Yes, a Rockies ticket can be forwarded again from the Ballpark app after it has been accepted by the original recipient.
- Can I cancel a Rockies ticket forward?
Yes, the sender can cancel a Rockies ticket forward. This can be accomplished from the Wallet by selecting an individual ticket and tapping "Cancel" (IPhones only) or by navigating to the Ticket Forward section (upper right corner) of the Wallet. Select the specific Forward then tap "Cancel". The ticket will then disappear from the recipient's Wallet.
- Can I cancel a Rockies ticket forward after it has been accepted?
Yes, the original ticket sender can cancel a Rockies ticket forward even after it has been accepted. The sender and recipient will be notified by email of this action. However, once the ticket has been scanned for entry, the forward cannot be canceled.
- Can I cancel a Rockies ticket forward after it has been accepted and re-sent
No. Once a Rockies ticket has been re-forwarded, the original sender cannot cancel that forward.
- Can I transfer multiple Rockies tickets to a single account?
Yes. Tickets will need to be forwarded one at a time.
- Where can I find the status of all Rockies Ticket Forwards?
You can navigate to the Ticket Forward section of the Wallet. There you will find all received and sent ticket forwards for that home team.
- What if I never received the Ticket Forward email?
If you are expecting to receive a ticket forward but were never notified by email, contact the sender. The sender can cancel the current Ticket Forward then re-send to you by email or share the ticket via Link. If you or the sender are still having difficulties, contact us at rockiestix@Rockies.com or (303) 762-5437.