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The Official Site of the Colorado Rockies

THANK YOU for purchasing 2018 Colorado Rockies Season Tickets. If you need to purchase additional tickets or require help with your online account, call the VIP Hotline to speak to a Season Ticket Holder Representative. Please review the below information to ensure you are taking full advantage of your Season Ticket benefits.

Contacting the Season Ticket Department

Make sure you are always up to date by going to our Season Ticket Holder Page to review benefits and events & access your online account. You can also check archived emails to make sure you are fully informed and haven't missed an email.

VIP Hotline: (303) 312-2222, Hours: Monday-Friday, 9 a.m.-5 p.m.

Email: seasontickets@rockies.com

Season Ticket Holder Benefits

  • Savings up to 40% off the individual game price
  • Guaranteed seats for all Rockies Postseason and World Series home games
  • Access to private VIP Hotline
  • Opportunity to purchase additional tickets at a discounted price for most games
  • Exchange Programs
  • Access to exclusive VIP Events
  • $500 discount on a private suite (subject to availability and restrictions apply)
  • Subscription to Rockies Magazine
  • Discounted Parking Options

Helpful Season Ticket Holder Info

2018 Season Ticket Exchange Program

Ensure all your tickets get used this season.

  • There is a $2.00 per ticket fee for Future & Past Exchanges, payable by cash, check or credit card. Online exchanges will include a $1.00 per ticket fee.
  • There are No Re-Exchanges
  • Ticket exchanges will be done on a first-come first-served basis
  • Exchanges may be done online (Future Exchange Only), at Dugout Stores, the Coors Field Ticket Office or by mail
  • Future Exchange will have 74 available exchange dates
  • Past Exchange will have 23 available exchange dates

Season Ticket Holder Entrance

Season Ticket Holder Entrances at Gates A, C and E. To take advantage of this gate you will need your Season Ticket ID Card or a Season Ticket for the game you are attending.
 

Gate Times

Fans are encouraged to come early and watch batting practice, infield workouts and pregame ceremonies. Gates A and E will open two hours prior to game time for fans who want to view batting practice. Fans will be required to stay in the Pavilion & Rooftop areas until the remaining ballpark gates open. Gates B, C and D will open 1 1/2 hours prior to game.

Dugout Store Discount

Show your Season Ticket Holder ID card at one of our Dugout Stores and receive 20% off your purchase. Also, get 33% off on the 3rd of each month, from April-September. (restrictions apply)

Season Ticket Communication

Most of our communication with Season Tickets Holders is through email. To ensure you are receiving emails about special events, ticket on sales, and policies, make sure you have these email addresses saved to your email address book.

  • feedback@mail.mlblists.com
  • feedback@mail.mlbamlists.com
  • feedback@lists.mlb.com
  • feedback@website.mlb.com

Mountain Ranch Bar & Grille Reservations

As a Season Ticket Holder you are able to make reservations in the Mountain Ranch Bar & Grille before the general public. Reservations can be made beginning three business days prior to the start of a homestand by calling 303-312-2525. Calls are taken Monday-Friday, 10 a.m. to 4 p.m. Please have your season ticket account name and number ready when calling.

My Rockies Account

Season Ticket Online Management

To access your online account go to Rockies.com/sth, click on 'My Rockies Account'. Log in with your Account Number and Password. If you have never registered before select, 'Forgot Password' and a temporary password will be sent to you via email.

Online Future Exchange

Don't have time to get to our Ticket Office or Dugout Stores? You can do your Season Ticket Future Exchange online with a $1 per ticket fee. Simply log in to your "My Rockies Account" and follow the prompts for Future Exchange. The online exchange is ticket for ticket.

Forward Tickets

Enjoy the convenience of electronically forwarding your Rockies Season Tickets to another person. The person receiving the tickets has the option to either pick the tickets up at Will Call or use the print-at-home feature for instant delivery. This option is available to all Season Ticket Holders free of charge for the 2018 season.

Additional Tickets

You may purchase additional tickets at a discounted price for most games. To take advantage of the online ticketing option, you will need to log in to "My Rockies Account". All tickets purchased online are subject to service charges. Tickets purchased via the telephone through the VIP Hotline are not subject to additional fees.

MLB Ballpark app

Season Ticket Definitions

Primary Holder - This is considered the main season ticket contact. This person or company holds the controlling interest in the tickets and is responsible for payment in full on the account. One person or company must be designated for each account.

Account Number - This is the primary holder's permanent identification number as long as they remain a Season Ticket Holder. You are assigned an account number and priority number. Only one individual or company name is allowed per account.

Priority Number - This number is assigned to each account and represents the order in which each Season Ticket Holder committed to the Rockies. It also identifies the order in which each ticket holder may participate in our Seat Change process if any seats held by another account may become available.

Account Changes - Names cannot be added or changed on an account. If the seats are under a company's name the attention name may be updated. Ticket ownership may be only transferred to an immediate family member. All address and email changes must be done in writing or online by logging into "My Rockies Account". Any request for a name change must be done in writing; this request must be approved and processed through the Season Ticket Department.

Looking forward to 2019 Season Timeline

Seat Location/Change - Your seats from the 2018 season automatically get renewed to your account for the 2019 season. You will receive a form in September/October by email asking if you would like to talk to a representative about moving your seats. Please return this form to the Rockies if you are interested in discussing different seating options.

Payment Schedule Options

  1. Pay In Full by early December.
  2. Customize Installment - First 1/3rd payment is due early December and remaining balance on your own schedule by early February.
  3. Auto Payment Plan - your card will automatically be charged on four pre determined monthly dates.

Early Renewal Incentive - Deposit Rewards - In 2019, if you make your first payment or enroll in our payment plan by the first due date in December you will be eligible for 10-20 tickets to select games. You will receive the Deposit Reward information in late January.

Additional Ticket Online Pre Sales - Make your season ticket deposit by the December due date and you will be eligible to purchase tickets in our online pre sale in January/early February. This gives Season Ticket Holders to the opportunity to purchase additional Opening Day, Fireworks and any other game throughout the season before the general public.