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Mobile Ticketing

MLB Ballpark app - Video Tutorial

MLB Ballpark app - Account Linking

Do I need an MLB.com account?
Yes. When you download the MLB Ballpark app, you will need to create or log in with an MLB.com account. An MLB.com account is free and easy to create directly from the MLB Ballpark app or any braves.com webpage from the top navigation bar.

Is my MLB.com account the same as my ticket account?
No, but you can link them by following the instructions below. Once your accounts are linked, you can use the different features and functionalities of either MLB Ballpark or My Braves Tickets to manage your tickets.

How do I locate my ticket account?
Your ticket account is where your Braves tickets are held. You are issued an account number (by mail or email) and typically an email address is associated with that account as well. If you are having trouble locating or accessing your ticket account, please contact us at Membership@braves.com or 404-577-9100.

Why can't my ticket account be found?
Not all ticket account types are currently supported for Braves digital tickets. Only "My Braves Account" can be linked or used in the MLB Ballpark app. This typically means that only Braves Season Ticket Holder accounts will be available and single-game ticket purchasers will not be able to manage their Braves tickets using MLB Ballpark. If you have additional questions, please contact us at Membership@braves.com or 404-577-9100.

Why do I need to link my account?
Your MLB Ballpark app is associated with your MLB.com account. Since your MLB.com account and your ticket account are separate, in order for the app to find your tickets, you will have to identify an associated ticket account to retrieve your tickets. The app will then link that ticket account to an MLB.com account.

How do I link my Braves ticket account to my MLB.com account?
New users: tap Wallet in the bottom menu and then Link Account.
Users with ticket accounts already linked: tap Today in the bottom menu, tap the settings icon in the top right corner, tap Ticket Accounts and Link Ticket Account.
All users: Select the Braves as your team and enter the email address associated with your Braves ticket purchase. Click the link in the verification email to finalize the linking. Tap Today, tap the settings icon in the top right corner and tap Ticket Accounts to verify your accounts have been linked.

What if I don't receive the confirmation email or My Braves Account is not found?
Make sure that you entered your email address correctly and that it is the address associated with your ticket account. If you still do not receive your notification or your account is not located, please contact us at Membership@braves.com or 404-577-9100.

How do I link multiple accounts?
You can link another ticket account (e.g., for another MLB team) to the same MLB.com account by following the same process.

How do I unlink a ticket account?
Tap Today in the bottom menu, tap the settings icon in the top right corner and tap Ticket Accounts. Tap Unlink next to the account you wish to unlink.

What if the email address associated with my ticketing account is different from the email address associated with my MLB.com account?
You can link any email address tied to your ticketing account with your MLB.com account as long as you can receive emails at that address. If you cannot receive email at the address associated with your ticket account, contact us as Membership@braves.com or 404-577-9100.

I just linked my MLB.com and Braves ticket accounts. Why aren't my tickets showing up?First, pull down the Wallet page and let go to refresh your ticket inventory. Second, make sure you have linked the correct ticket account (tap Today, Settings icon, Ticket Accounts). Lastly, tap View All in the Wallet to view the full list of games you have tickets for. If you are still having trouble accessing your tickets, review the Wallet FAQs below or contact us at membership@ braves.com or 404-577-9100.

MLB Ballpark app - Wallet

What is the Wallet?
The Wallet lets you quickly access and manage your Marlins digital tickets in the MLB Ballpark app. To locate the Wallet, click the Wallet icon on the bottom tab bar of the MLB.Ballpark app in between Buy Tickets and My History.

Can I see all my tickets for all teams in the Wallet?
Yes.

Where can I see more event details about the game?
Tap the Braves logo in the bottom menu to find information about that day's event at SunTrust Park.

How can I upgrade my tickets?
Tap the Braves logo in the bottom menu and tap the Upgrades icon in the top row. Upgrades are subject to availability.

What will happen to my tickets if I sell them on StubHub?
Tickets sold on StubHub will disappear from the Wallet once sold.

Can I sell my tickets via MLB Ballpark app?
No. You cannot re-sell tickets from the MLB Ballpark app.

How is this feature different from Account Manager Mobile?
The MLB Ballpark app has many similar features compared to Mobile Account Manager, but in the convenience of an iOS or Android mobile application. Additional features like forwarding tickets directly to recipients from your device's Address Book make the app simple to use. Some teams may still make Mobile Account Manager available from the app. Ticket forward invitations will not appear in the MLB Ballpark app until they are accepted by the recipient.

What if I cannot find any tickets?
First, pull down the Wallet page and let go to refresh your ticket inventory. Next, make sure you have linked the correct ticket account (tap Today, Settings icon, Ticket Accounts). Lastly, tap View All in Wallet to view the full list of games you have tickets for. Note: If your tickets were forwarded to you, the sender may have cancelled the forward. If you are still having trouble accessing your tickets, contact us at Membership@braves.com or 404-577-9100

Which events and tickets will be displayed?
The MLB Ballpark app displays supported Braves MLB regular season, exhibition and Postseason tickets within the team view. Concerts and other events will be displayed at the Braves discretion. Tickets that have been forwarded, exchanged, resold via StubHub within Account Manager (see question above) or donated via Account Manager will not be displayed. If you have additional questions, please contact us at Membership@braves.com or 404-577-9100.

What delivery methods work with MLB Ballpark app (ex. Mail or Will Call)?
No specific delivery method is required to use digital tickets in the MLB Ballpark app. Your eligible tickets will just appear in the app. To use your tickets within the app, simply present your mobile device with your ticket open in MLB Ballpark. Digital tickets must be presented within MLB Ballpark or Mobile Account Manager at the stadium. Fans may be asked to "refresh" their ticket in order to prove that it is from the app. Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the stadium.

When I retrieve a ticket using the app, will it invalidate existing tickets that were previously printed?
No. If tickets were already printed, then the app will display the existing barcode and either the printed copy or the barcode in the app can be used as a ticket.

What if I do not see recent tickets that were added to my account after I logged into My Braves Account?
First, pull down the Wallet page and let go to refresh your ticket inventory. Next, make sure you have linked the correct ticket account (tap Today, Settings icon, Ticket Accounts). Lastly, tap View All in Wallet to view the full list of games you have tickets for. Note: If your tickets were forwarded to you, the sender may have cancelled the forward. If you are still having trouble accessing your tickets, contact us at membership@braves.com or 404-577-9100

MLB Ballpark app - Scan View

What is Scan View?
Scan View is the screen where you can see your ticket including the barcode, event information and other details. Present your mobile device set to Scan View of the applicable ticket for entrance at the stadium.

How do I access the ticket to scan for entry?
Tap on an individual ticket from the Wallet which will present the Scan View. The Section/Row/Seat will be displayed along with access to the terms and conditions governing your ticket.

Why is no barcode showing?
Some teams may display their barcode only at a certain time before the event. If this is the case, there will be a message where your barcode normally displays. If this is not the case, your ticket may not be eligible for display and you should go to a box office window for assistance on game day or contact us at membership@braves.com or 404-577-9100.

I just forwarded a Braves ticket using MLB Ballpark. Why do I still see it?
Your Braves ticket, without the barcode, will remain in your Wallet until your forward is accepted by the recipient. If you wish to cancel the forward, you can do that directly from the ticket.

Can I use a screenshot of my ticket?
No, screenshots of tickets will not be accepted. Digital tickets must be presented within MLB Ballpark or Mobile Account Manager at the stadium. Fans may be asked to "refresh" their ticket in order to prove that it is from the app. Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the stadium.

Is Apple Passbook supported?
Yes. You can add a ticket to Apple Wallet via the Scan View.

What if I cannot see my tickets?

If you have your correct ticket account linked and are in the Wallet and are still not able to see your tickets, please go to a box office window for assistance on a game day or contact us as membership@braves.com or 404-577-9100.

Why won't my ticket barcode scan?
If your screen brightness is too low, the barcode may have difficulty being scanned. The MLB Ballpark app will automatically attempt to increase the brightness of your display or you can do so manually by following the instructions for your device. The barcode that is displayed is accompanied by a number. If there are difficulties reading a valid barcode on a digital ticket displayed within MLB Ballpark or My Braves Account, the ticket taker can manually enter the barcode number into the scanning device to validate your ticket. Only digital tickets generated from the MLB Ballpark app and My Braves Account will accepted. Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the stadium.

What if I lose connectivity after I've retrieved my tickets?
The data associated with your tickets will be saved to a storage area on your phone. If you have previously retrieved details for tickets to a game and those tickets are still valid, then they can be re-displayed out of this storage without re-establishing a connection. Since connectivity may be intermittent at the ballpark, we encourage you to download your tickets to your supported device before heading to the game.

If I access my tickets from the MLB Ballpark app, can I still have them printed at a kiosk or will call window?
Since tickets retrieved within MLB Ballpark will now be considered printed, the tickets will not be available for pickup at a kiosk. You should present the ticket displayed in MLB Ballpark on your device to be scanned for entry at the gate. If you are unable to access your tickets, then you should go to a box office window on game day for assistance. If you have any questions, please contact us at Membership@braves.com or 404-577-9100.

What do I do if my mobile device's battery dies?
You can go to a box office window for assistance. Also, many MLB stadiums have phone chargers throughout the concourse.

MLB Ballpark app - Ticket Forwarding

What is Ticket Forwarding?
The MLB Ballpark app provides an easy way to forward tickets to friends, colleagues and account partners.

How do I forward a ticket?
Select the ticket you wish to forward. You can then choose to "Forward Ticket" or "Forward Ticket via Link". Selecting "Forward Ticket" allows you to enter an email address or choose from your Address Book by tapping the plus button. You can then add the recipient's name (optional) and a message (optional) before tapping "Send" to complete the forward. If you wish to send by another method, you can tap "Forward Ticket via Link" which will provide you a unique link to share.

How does "Forward Ticket via Link" work?
A unique link, which holds the key to your ticket, will be generated and you can distribute it as you like. Please only share this link with one person to whom you are forwarding your ticket. If you share the link with multiple recipients, whomever clicks that link and completes the forward accept process first will get that ticket. Please treat this link as a ticket!

How will my recipient know I forwarded tickets?
If you selected "Forward Ticket," both you (as the sender) and the Recipient will receive an email confirming the action. The recipient will have a unique link in the email to accept the ticket. If you selected "Forward Ticket via Link," then the recipient will receive the notification by whatever method you selected for delivering the link.

How will my recipient know I forwarded tickets?
If you selected "Forward Ticket," both you (as the sender) and the Recipient will receive an email confirming the action. The recipient will have a unique link in the email to accept the ticket. If you selected "Forward Ticket via Link," then the recipient will receive the notification by whatever method you selected for delivering the link.

How do I accept a ticket forward?
You must click "Accept" from the email invitation you received. If you do not already have the MLB Ballpark app on your iOS or Android device, you will be prompted to download it.

I do not have an iOS or Android device. Can I still accept a ticket forward?
Yes, you can accept and receive tickets in a standard web browser. An Account Manager account will be created on your behalf and you will receive your login information by email so you can access your ticket(s). You can then manage and access your tickets via the team's Account Manager web portal.

What if the email address tickets where I received the ticket forward is not the same as the email address associated with my MLB.com account?
The email address at which you received your tickets does not need to match the email address associated with your MLB.com account. You can load accepted tickets into any account by logging into the MLB Ballpark app with your desired MLB.com account.

Can I reject a ticket forward?
Yes, just click, "I do not want to accept this ticket" from Ticket Accept webpage. This webpage is accessible only from the ticket forward email sent to the recipient.

Can I re-send a ticket forward after accepting it?
Yes, a Braves ticket can be forwarded again from the MLB Ballpark app after it has been accepted by the original recipient.

Can I cancel a Braves ticket forward?
Yes, the sender can cancel a Braves ticket forward. This can be accomplished from the Wallet by selecting an individual ticket and tapping "Cancel" or by navigating to the Ticket Forward section of the Wallet. Select the specific Forward then tap "Cancel". The ticket will then disappear from the recipient's Wallet.

Can I cancel a Braves ticket forward after it has been accepted?
Yes, the original ticket sender can cancel a Braves ticket forward even after it has been accepted. The sender and recipient will be notified by email of this action. However, once the ticket has been scanned for entry, the forward cannot be canceled.

Can I cancel a Braves ticket forward after it has been accepted and re-sent?
No. Once a Braves ticket has been re-forwarded, the original sender cannot cancel that forward.

Can I transfer multiple Braves tickets to a single account?
Yes. Tickets can be forwarded all together from the same event or one ticket at a time.

Where can I find the status of all Braves Ticket Forwards?
You can navigate to the Ticket Forward section of the Wallet. There you will find all received and sent ticket forwards for that home team.

What if I never received the Ticket Forward email?
If you are expecting to receive a ticket forward but were never notified by email, contact the sender. The sender can cancel the current Ticket Forward then re-send to you by email or share the ticket via Link. If you or the sender are still having difficulties, contact us at Membership@braves.com or 404-577-9100.

Single Game Tickets

For tickets purchased on braves.com and ticketmaster.com

  • Your confirmation email, that you received when you purchased your tickets, will contain a link to view your tickets from your mobile browser, which can be scanned for entry into SunTrust Park.
  • Using your mobile device, click on the "Mobile" link in your confirmation email.
  • Login using your "My Ticketmaster Account" information.
  • Click on the game you are attending under "Your Orders"
  • Click on your ticket to be scanned for entry into SunTrust Park or click the checkbox on the ticket(s) you wish to transfer to other members of your party attending the game.

The above actions must take place on your mobile device.

Mobile Ticket Purchase

Purchase tickets wirelessly, anytime, anywhere on your mobile device. braves.com mobile ticket purchase is compatible with most Internet-enabled mobile devices* and does not require any additional download.

To order tickets on your mobile device:

  1. Visit braves.com on your mobile device
  2. Click on the schedule link
  3. Select the game you would like to attend and click the T-link
  4. Select delivery method "Go Mobile"
  5. Purchase tickets via a secure checkout
  6. Follow the link in your confirmation email to access your tickets from ticketmaster.com

* Mobile ticket purchase is compatible with the following devices. Additional devices will be enabled shortly.

AT&T
  • iPhone and iPod touch
  • Samsung BlackJack2
  • BlackBerry 8310
  • BlackBerry 8320
  • BlackBerry 9000 (Bold)
  • BlackBerry 8800
  • BlackBerry 8520
  • BlackBerry 8900
  • BlackBerry 9700
  • BlackBerry 9800
  • BlackBerry 9650
  • BlackBerry 9330
  • HTC Nexus
  • LG Vu cu920
  • Nokia 6350
  • Samsung a767
  • Samsung a867
  • Samsung a877
  • Samsung Captivate i897
  • Palm Pixi
  • Palm Pre
  • LG Phoenix
  • Motorola Flipside
  • Samsung Flight
  • Samsung Focus
  • LG Quantum
  • Motorola Atrix
  • HTC Inspire
  • HTC Surround
  • HP Veer
  • HTC Freestyle
  • HTC HD7S
  • Samsung Infuse
Sprint
  • BlackBerry 8130
  • BlackBerry 8330
  • BlackBerry 8800
  • BlackBerry 8830
  • BlackBerry 9630 (Tour)
  • BlackBerry 9650
  • HTC Hero
  • Palm Pixie
  • Palm Pre
  • Samsung Instinct m810
  • Samsung Moment
  • Samsung Nexus S
  • Samsung Epic
  • HTC EVO
  • HTC EVO 3D
  • Samsung Replenish
  • HTC Evo Shift
  • Motorola XPRT
  • Motorola i1
  • HTC Arrive
Verizon
  • BlackBerry 8130
  • BlackBerry 8330
  • BlackBerry 8800
  • BlackBerry 8830
  • BlackBerry 9530 (Storm)
  • BlackBerry 9550
  • BlackBerry 9630 (Tour)
  • HTC Droid Incredible
  • iPhone
  • iPod Touch
  • LG VX9700
  • LG VX10000
  • Moto Droid
  • Sony Xperia PLAY
  • Samsung Fascinate i500
  • Samsung Droid Charge
  • Palm Pre 2
  • Droid 3
  • LG Revolution
  • HTC Trophy
  • Motorola Droid X2
  • HTC Droid Incredible 2
  • HTC Thunderbolt
  • Casio G'zOne Commando
  • Droid Pro
  • LG Vortex
  • Motorola Citrus
  • Motorola Droid 2
T-Mobile
  • BlackBerry 8320
  • BlackBerry 8800
  • BlackBerry 8310
  • BlackBerry 8520
  • BlackBerry 8900
  • BlackBerry 9000 (Bold)
  • BlackBerry 9700
  • HTC Dash
  • HTC G1
  • HTC myTouch
  • HTC Nexus
  • Moto Clig / XT
  • Samsung Behold
  • Samsung Behold 2
  • Samsung Galazy S
  • G2
  • Samsung Dart
  • LG Optimus
  • My Touch 4g
  • My Touch 3G
  • HTC HD7
  • Samsung Exhibit
  • Samsung Vibrant
  • HTC Sensation
  • G2x

Mobile Ticket Delivery

The Braves are excited to announce that mobile delivery is now an option for your tickets.

To have your tickets on your mobile phone:

  • Select a game you would like to purchase tickets by visiting braves.com and selecting single game tickets.
  • Choose 'eTicket' as your delivery method.
  • Complete your purchase.

The ticket(s) can be accessed on your mobile device through m.ticketmaster.com by logging into your account. The ticket can also be loaded into passbook for iphone users.

You will need to bring your phone to the game. The image on the phone will be able to be scanned at the gate! The ticket on your phone will have all of the information that is on a normal ticket, including date, opponent, game time, section, row & seat. When your ticket is scanned at the gate, you will receive a receipt which you will use as your seat identifier inside the stadium.

Please note that mobile delivery is supported by the following software and browser versions:

Software: iOS 5.0 and Above / Android 4.1.2 and Above
Browser: iOS - Safari, Chrome and Firefox / Android - Chrome and Firefox

iOS users can Add to Passbook to store their tickets locally on their phone to avoid having to log into the mobile site at the gate. To check whether your mobile device is compatible, go to your settings tab on your mobile device.

Text Alerts

Text Braves to 78030 now to get Braves ticket info sent straight to your mobile phone! Text messages will be sent to your phone about upcoming featured series and special ticket offers!

Text STOP to 78030 to opt-out at any time.

For HELP, reply HELP to 78030.

Message and data rates may apply.

Expect 1-2 messages per week.

Participating Carriers: Alltel, AT&T, Boost Mobile, Cincinnati Bell, Cricket, Google Voice, MetroPCS, Sprint, T-Mobile, Verizon Wireless, and U.S. Cellular.

* No registration or premium subscription fees required. Message and Data Rates May Apply, contact your carrier for details.