Concert Know Before You Go
The Philadelphia Phillies are excited to welcome you to Citizens Bank Park. Below is some important information to enhance your game day.
Traffic Advisory
Fans are encouraged to allow for extra time when traveling to the ballpark and public transportation is strongly encouraged. For a SEPTA schedule, please visit www.septa.org. Log on to www.511pa.com, www.511nj.org or call 511 from any phone to check traffic conditions.
Seating & Ticketing
- The concert is rain or shine; no refunds.
- All patrons must have a ticket to enter Citizens Bank Park regardless of age.
- For patrons holding tickets to the field, please enter through the Left Field Gate entrance only. Left Field Gate will be the only entrance where tickets to the field will be accepted.
- Day of show ticketing questions, please contact the Phillies Sales Office at 215-463-1000 or visit the Phillies West Box Office on Citizens Bank Way, which will open at 2 p.m. on the day of the show.
Gate Information
- P!NK: All gates will open at 5 p.m. on the day of the show.
Parking Information
- P!NK: All tailgating parking lots will open at 1:30 p.m. on Monday, September 18 and Tuesday, September 19.
Uber RideShare Lot
- Lot T is designated for Uber RideShare for all Citizens Bank Park and Wells Fargo Center events. Fans should exit the Third Base Gate and walk along Pattison Avenue toward Broad Street to enter the lot and request a vehicle, which will meet each rider in the designated area. The lot includes an Uber-branded lounge with seating and a charging station.
Procedures & Protocols
Prohibited Items
- Bags/backpacks (excluding purses and bags for medical needs that are 12” x 12” x 1” or smaller)
- Professional cameras
- Video recording devices
- Food and beverage (except one sealed bottle of water)
- Alcohol
- Cans and glass bottles
- Tablets
- Posters
- Umbrellas
- Fireworks
- Weapons
- Drones
- Selfie Sticks
- Laser pointing devices, glow sticks and flash bulbs
- Projectiles
Any such items should be returned to your vehicle or checked in a locker on Citizens Bank Way. All patrons are subject to metal detection screening before entering the ballpark.
No Smoking
As a reminder smoking is prohibited within Citizens Bank Park.
Inside Citizens Bank Park
Ballpark Access
- Tailgating will be permitted in the following parking lots: A-H, M, N and O. Tailgating is not permitted in parking lots West of Darien Street and North of Pattison Avenue. Tailgating lots will open five hours prior to the schedule start time. Non-tailgating lots will open three hours prior to the scheduled start time.
- Please leave all bags in your vehicle. (refer to bag policy above)
- When approaching the gates please have your ticket barcode(s) ready on your phone. For more information on mobile ticketing, please visit our Mobile Ticketing page.
Concessions & Merchandise
- Concession and merchandise purchases will be cashless. Methods of payment include credit/debit cards and mobile payment (Apple Pay and Google Pay). A reverse ATM will be available behind section 123 on the main concourse for fans to convert cash to a prepaid debit card that can be used anywhere that major credit/debit cards are accepted.