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The Official Site of the Tampa Bay Rays

Flex Packs Terms & Conditions

Your purchase of a 2019 Tampa Bay Rays Flex Pack ("Flex Pack") is subject to these 2019 Tampa Bay Rays Flex Pack Terms and Conditions ("Terms and Conditions"). After purchasing a Mobile Flex Pack, you will receive a Tampa Bay Rays Mobile Rays Card accessible through the MLB Ballpark App. Your purchase will also be subject to the Tropicana Field Ticket Terms and Conditions available at www.raysbaseball.com/rdisclaimerThe Flex Pack program is offered at the sole discretion of Tampa Bay Rays Baseball, Ltd. ("Rays"). The Rays have the sole discretion to interpret and apply these Terms and Conditions.

The 2019 Rays Flex Pack Terms and Conditions are as follows:

  • Each Flex Pack purchased entitles you to the number of tickets within the pack purchased. Up to five (5) tickets per game can be used for any regular season 2019 Tampa Bay Rays home games played at Tropicana Field (collectively "Games," each a "Game"). You may select any Game, subject to the provisions of these Terms and Conditions set forth below.
  • Selections of specific Games will be made by you through a method approved by the Tampa Bay Rays. The Tampa Bay Rays reserve the right to select a game redemption method with a site of their choice.
  • You may make your Game selections all at once or one at a time at your discretion. A maximum of five (5) tickets for any Game will be available.
  • You may make your selections of specific Games no later than the scheduled start time of any particular Game.
  • Seating is not guaranteed and is subject to ticket availability at the time of Game selection. No credit or refund will be provided.
  • Game selection is the responsibility of the Flex Pack holder. No credit or refund of any kind will be issued if a Flex Pack holder is not able to successfully select a Game or Games for any reason whatsoever, including but not limited to any technical issues, regardless of who or what is at fault. The Rays are not responsible or liable for any events beyond the control of the Rays, including but not limited to any error, omission, interruption, deletion, defect, or delay in operation or transmission, nor are the Rays responsible for any failure of any attempt to select a Game on account of technical problems or human error, or any combination thereof.
  • Game selections are final and may not be changed once made. Major League Baseball Game dates and times are determined in the sole discretion of the Office of the Commissioner of Baseball and/or the Rays, as applicable, and are subject to change. If the date and/or start time of a Game you have selected is changed, you will not be given the opportunity to select a different game and no credit or refund will be issued. In the event a Game you have selected is cancelled, you may exchange your ticket for another Game of your choice, subject to the provisions of these Terms and Conditions. No refund will be issued.
  • If you purchase Mobile Flex Packs, you will receive access to an online account with a Mobile Rays Card accessible through the MLB Ballpark App. The Mobile Rays Card will remain the property of the Rays and may not be sold, transferred, or licensed. After each Game selection has been made, the ticket will be delivered to the Mobile Rays Card and may not be transferred or removed. If you purchase Mobile Flex Packs, the Mobile Rays Card is the only method of ticket delivery. The Mobile Rays Card will permit you access to all Games selected with your Flex Pack.
  • After purchasing a Mobile Flex Pack or Box Office Flex Pack, you will receive an email in February 2019 with information on how to redeem ticket vouchers for game tickets.
  • If you purchase Box Office Flex Packs, you will be issued ticket vouchers via email that can be printed and redeemed for game tickets at the Tropicana Field Box Office. Tickets are subject to availability.
  • The Flex Pack expires on September 26, 2019. There is no refund or exchange available for any Games that you do not attend. Your right to admission pursuant to the Flex Pack pertains only to the 2019 regular season and cannot be carried over to any subsequent season or to postseason games (i.e. tie-breakers, Wild Card Playoff, Division Series, League Championship Series or World Series).
  • The Flex Pack cannot be combined with any other offers, discounts, or special coupons.
  • The Rays reserve the right to change, limit, modify or cancel these Terms and Conditions and/or the sale of Flex Packs at any time, with or without notice.
  • These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Florida notwithstanding any conflict of law rules.