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On July 6, in collaboration with Major League Baseball, the Colorado Rockies announced the 2020 60-game schedule. The Rockies’ hope is to allow a limited number of fans to attend 2020 home games at Coors Field, and to that end, we have been working with city and state health officials, as well as Major League Baseball, to finalize a plan that adheres to strict health protocols and ensures fan safety. Please check here, the 2020 Season Updates page, frequently for updated information on our ticket policies.
AT&T SportsNet will air all 60 Rockies regular season games, while the August 31 game against the San Diego Padres will also be carried by ESPN.
Updated: July 9, 2020
COORS FIELD TICKET POLICIES, EVENTS AND INFORMATION
What are the ticket policies for regular season games at Coors Field?
The Colorado Rockies thank you for your patience and support during these unprecedented times. The following are updates regarding the Rockies ticketing policies for the impacted April through September Rockies Home Games:
Season Ticket, Mini-Plan, Suite and Group Customers:
- Will automatically receive credit for games not played as originally scheduled. We will add a 10% BONUS CREDITto all the money that is currently on your account from the games that were not played. The remaining credit and the 10% bonus will be carried forward to the 2021 season (e.g. a $5,000 credit will turn into a $5,500 credit). If fans are able to attend games at Coors Field, these customers will have seating priority. These customers will not be required to purchase tickets for 2020, but if they do they can use the money currently on the account.
Single Game Ticket Holders:
- Tickets purchased directly from the Colorado Rockies will automatically be refunded on the credit or debit card used to make that purchase. Additional details have been communicated directly to these customers.
- Single Game Ticket Holders that purchased tickets via the Coors Field Ticket Office or Rockies Dugout Stores by cash or check, and all Single Game Ticket Holders that purchased via King Soopers regardless of payment method, will need to return their tickets for a refund via mail to Coors Field, 2001 Blake Street, Denver, CO 80205.
What if I purchased my tickets from StubHub or another secondary market provider?
Fans who purchased tickets on the secondary market for April and May games, should contact the Customer Service Department from the company which the purchase was made. The Colorado Rockies are not able to facilitate any ticket credits, exchanges or refunds for tickets not purchased directly through the Rockies. At this point, fans are encouraged to hold onto any tickets purchased on the secondary market for June-September games.
Is the Coors Field Ticket Office open?
The Coors Field ticket window operations will be suspended until further notice. Fans are encouraged to check back here for the most up-to-date Ticket Office hours and information.
Are the Coors Field Diamond Dry Goods Store and Rockies Dugout Stores open?
The Colorado Rockies Dugout Stores are NOW OPEN! The stores will be available for retail operations only. Ticketing services such as ticket purchases, exchanges and loyalty card redemptions (including retail purchases) will not be available. Hours of operation for all stores are Tuesday - Saturday (11:00 a.m. - 5:30 p.m.).
The safety of our guests and employees is our primary concern, and as a result, the following policies have been implemented:
- We ask that all customers wear masks. All employees will be wearing masks.
- Social distancing requirements and store capacity limits will be observed.
- No refunds/exchanges on purchases.
- The Diamond Dry Goods Store at Coors Field will be cashless for all transactions.
Please follow @RoxDugoutStores on Twitter and visit Rockies.com/dugoutstores for the latest retail store updates. Online shopping options are available at Rockies.com/shop.
Is the Coors Field tour program operational?
All Coors Field tours have been suspended until further notice. Please visit Rockies.com/tours for the latest tour updates.
What will happen with both Larry Walker events at Coors Field?
Larry Walker’s number retirement and Hall of Fame recognition, previously scheduled for April 19 and Aug. 1 respectively, are postponed until further information regarding the 2020 and 2021 seasons is announced. Fans are encouraged to check back here for information regarding both events.
What will happen with Rockies Magazine this season?
The next issue of Rockies Magazine will be a combined July/August issue highlighting a unique Spring Training at Coors Field (“Summer Camp”) and the start of the 2020 60-Game regular season. It will be mailed to subscribers and Plan Holders in August per their subscription and complimentary status, and will be available to purchase as a single issue.
All paid subscribers will have one additional month of the magazine added to the end of their existing subscription. For more information, including single-issue purchase and additional subscription details, visit Rockies.com/magazine.
Are the Coors Field Offices open?
Please be assured Rockies representatives are available to answer all fan inquiries. The most efficient way to communicate with us during this time is by email. Below are the addresses that pertain to each specific area. A representative will respond to you within the business hours of Monday - Friday, 9:00 a.m. and 5:00 p.m.
General questions: [email protected]
General ticket questions: [email protected]
Full Season Ticket questions: [email protected]
10 to 25 game package questions: [email protected]
Suites and Party Facilities ticket questions: [email protected]
Group Ticket questions: [email protected]
You can also reach us by phone for general ticket inquiries at (303) ROCKIES. Current phone hours are Monday - Friday, 9:00 a.m. to 3:00 p.m.
April 7, 2020 - COLORADO ROCKIES FOUNDATION TEAMS UP WITH FANS AND PLAYERS TO DONATE OVER HALF A MILLION DOLLARS TO REGIONAL FOOD BANKS - Over 1,100 individuals made donations during a “Stay at Home Opener” broadcast and “Feed the Rockies” fundraiser, as the Rockies Foundation provides funds for two million meals. The Colorado Rockies Baseball Club Foundation announced today that a total of $502,425 was raised for food banks in Colorado and Wyoming during the “Stay at Home Opener: Feed the Rockies” event that aired on AT&T SportsNet and on Rockies.com on Friday, April 3 at 2 p.m. MDT – the date and time of the originally scheduled Rockies home opener.
Since March 26, AT&T SportsNet has been airing noteworthy games from the past few seasons as well as some classic games from Rockies history. Alongside those games, the Rockies Communications Department has been providing Game Notes and Postgame Notes.
What are the ticket exchange and refund policies for Rockies Spring Training tickets at Salt River Fields at Talking Stick?
Tickets purchased at the Salt River Fields Box Office or season ticket packages will automatically be refunded. Customer who made cash purchases at the Salt River Fields Box Offices will need to complete a refund form and include a credit card number. More information is available at saltriverfields.com.
Is the team store open at Salt River Fields at Talking Stick?
The Salt River Fields team store is closed and will not reopen this season. Online shopping options are available at Rockies.com/shop.
Players to Report for Training by July 1st Ahead of Baseball’s July 23rd-24th Openers; MLB Plans to Schedule 60-Game Regular Season
Tuesday, June 23, 2020
Commissioner of Baseball Robert D. Manfred, Jr. announced today that Major League Baseball anticipates beginning its 2020 regular season approximately one month from today, on July 23rd or July 24th.
Thursday, March 19, 2020
Since last week, Major League Baseball has been engaged in a variety of discussions with stakeholders to identify ways to blunt the wide-ranging impact of the national emergency resulting from the global coronavirus pandemic. As those conversations continue, MLB is announcing today a league-wide initiative that will create a level of uniform compensation for Minor League players, covering the period between now and the originally scheduled start of the minor league season. MLB is taking this initial step today because of the effects of the season’s postponement on Minor League players and their families. MLB intends to continue working with all 30 Clubs to identify additional ways to support those players as a result of the delayed 2020 season.
Each player who is under a Minor League Uniform Player Contract will receive a lump sum equal to the allowances that would have been paid through April 8th. The exceptions to this plan are non-40-man-roster players who are already receiving Major League allowances; players who are currently receiving housing, food or other services from Clubs; and players who were not participating in, or expected to participate in, Minor League Spring Training. MLB remains in communication with Clubs on the development of an industry-wide plan for Minor League player compensation from April 9th through the beginning of the coming season.
Monday, March 16, 2020
Following updated recommendations from the Centers for Disease Control and Prevention (CDC) restricting events of more than 50 people for the next eight weeks, the opening of the 2020 regular season will be pushed back in accordance with that guidance.
MLB will keep fans updated on decisions regarding plans for the 2020 schedule in the days and weeks ahead. The Clubs remain committed to playing as many games as possible when the season begins. We will continue to monitor ongoing events and undertake the precautions and best practices recommended by public health experts, and urge all baseball fans to follow suit. MLB extends its best wishes to all the individuals and communities who have been impacted by the coronavirus.
Thursday, March 12, 2020
The Colorado Rockies fully support Major League Baseball's decision to suspend Spring Training games and postpone Opening Day by at least two weeks in an effort to limit the spread of the coronavirus. Our top priority will always be the health and safety of our fans, players, coaches and employees, and we will continue to work alongside the league and public health experts to determine next steps.
We understand fans have many questions and we are working through all of the effects of this announcement on everything from ticketing to ballpark operations. We will use our social media platforms and Rockies.com to communicate our policies and procedures as soon as we are able, updating as necessary along the way. These are unprecedented times and circumstances may change by the hour, so we thank you for your patience and we wish you and yours the best of health during this difficult time.