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Colorado Rockies 2020 Season Updates

Frequently Asked Questions

Updated: March 20, 2020

COORS FIELD TICKET POLICIES, EVENTS AND INFORMATION

What are the ticket exchange and refund policies for regular season games at Coors Field?
With the start of the 2020 regular season being delayed, the Colorado Rockies and Major League Baseball are working on a variety of contingency plans with the hope of resuming normal operations as soon as possible. At this time, fans should retain their game tickets and await further direction as details are being finalized. Fans are encouraged to check back here for information related to schedule updates of the 2020 regular season.

Is the Coors Field Ticket Office open?
The Coors Field ticket window operations will be suspended until further notice. Fans are encouraged to check back here for the most up-to-date Ticket Office hours and information.

Are the Coors Field Diamond Dry Goods Store and Rockies Dugout Stores open?
All Rockies retail operations will be suspended until further notice. Please follow @RoxDugoutStores on Twitter and visit Rockies.com/dugoutstores for the latest retail store updates. Online shopping options are available at Rockies.com/shop.

Is the Coors Field tour program operational?
All Coors Field tours have been suspended until further notice. Please visit Rockies.com/tours for the latest tour updates.

What will happen with both Larry Walker events at Coors Field?
Details for Larry Walker’s number retirement weekend, previously scheduled for April 19, are currently being determined. Walker’s Hall of Fame recognition planned for Aug. 1 will remain as scheduled. Fans are encouraged to check back here and visit Rockies.com/promotions for information regarding both 2020 Larry Walker events.

What will happen with the 2020 promotional schedule?
We are awaiting direction from Major League Baseball with regard to the official start date for the 2020 season. Once we have an understanding of our updated schedule for the 2020 season, we will provide an updated promotional schedule for our fans. Though there may be some changes due to potential changes in our schedule, our intention is to fulfill promotional giveaways for our fans on the dates that were previously publicized.

What will happen with Rockies Magazine this season?
Due to the uncertainty of when the season will begin, the April and May issues of Rockies Magazine will be combined into one commemorative, 160-page Larry Walker issue. This April/May issue will be available at all Rockies retail locations and via mail order by calling (303) ROCKIES. This issue will also be mailed to subscribers and Season Ticket Holders/Mini-Plan Holders per their subscription and complimentary status. All paid subscribers will have one additional month of the magazine added to the end of their existing subscription. As of now, the June through September issues will be produced and distributed per normal schedule.

Are the Coors Field Offices open?
Please be assured Rockies representatives are available to answer all fan inquiries. The most efficient way to communicate with us during this time is by email. Below are the addresses that pertain to each specific area. A representative will respond to you within the business hours of Monday - Friday, 9:00 a.m. and 5:00 p.m.

General questions: [email protected]
General ticket questions: [email protected]
Full Season Ticket questions: [email protected]
10 to 25 game package questions: [email protected]
Suites and Party Facilities ticket questions: [email protected]
Group Ticket questions: [email protected]

SALT RIVER FIELDS TICKET POLICIES AND INFORMATION

What are the ticket exchange and refund policies for Rockies Spring Training tickets at Salt River Fields at Talking Stick?
Tickets purchased at the Salt River Fields Box Office or season ticket packages will automatically be refunded. Customer who made cash purchases at the Salt River Fields Box Offices will need to complete a refund form and include a credit card number. More information is available at saltriverfields.com.

Is the team store open at Salt River Fields at Talking Stick?
The Salt River Fields team store is closed and will not reopen this season. Online shopping options are available at Rockies.com/shop.

GENERAL INFORMATION AND FREQUENLY ASKED QUESTIONS

What is the Colorado Rockies’ self-quarantine policy?
The Colorado Rockies have been closely monitoring developments in response to COVID-19 and how it may affect our essential overall business. Although Coors Field will remain open, there will be no tours or public events. Out of an abundance of caution, we are allowing our employees to work from home until further notice. For those in positions that require them to be physically present at Coors Field, we are taking every precaution to insure a safe and healthy environment.

How will the Colorado Rockies support its employees, particularly gameday staff, financially and through support resources?
While employee compensation and benefits are confidential, the Rockies have partnered with MLB and all of the clubs in committing $1 million dollars to support our employees at this difficult time.

What are the Colorado Rockies doing to support its Minor League players?
Major League Baseball and the Major League Baseball Players Association continue negotiations regarding policies, compensation and protections for Minor League players; such decisions are being determined at the league and Players Association level. While those conversations are ongoing, MLB did make an announcement on March 19 about some interim support for these players through April 8 (details in the announcement itself, below).

What will happen to my MLB.tv subscription?
Major League Baseball is still determining 2020 MLB.tv policies. For MLB.tv customer service issues, please visit MLB.TV Online Support.

What else have the Colorado Rockies, Major League Baseball and/or Major League Baseball Players Association done to help those in need during these times?
Major League Baseball and the Major League Baseball Players Association pledged a joint donation of $1 million to help fight hunger as a result of school closure and quarantines stemming from the coronavirus pandemic. The donation will be split evenly between Feeding America (FeedingAmerica.org) and Meals on Wheels America (MealsonWheelsAmerica.org).

MLB PLEDGES FUNDS TO SUPPORT MINOR LEAGUERS

Thursday, March 19, 2020

Since last week, Major League Baseball has been engaged in a variety of discussions with stakeholders to identify ways to blunt the wide-ranging impact of the national emergency resulting from the global coronavirus pandemic. As those conversations continue, MLB is announcing today a league-wide initiative that will create a level of uniform compensation for Minor League players, covering the period between now and the originally scheduled start of the minor league season. MLB is taking this initial step today because of the effects of the season’s postponement on Minor League players and their families. MLB intends to continue working with all 30 Clubs to identify additional ways to support those players as a result of the delayed 2020 season.

Each player who is under a Minor League Uniform Player Contract will receive a lump sum equal to the allowances that would have been paid through April 8th. The exceptions to this plan are non-40-man-roster players who are already receiving Major League allowances; players who are currently receiving housing, food or other services from Clubs; and players who were not participating in, or expected to participate in, Minor League Spring Training. MLB remains in communication with Clubs on the development of an industry-wide plan for Minor League player compensation from April 9th through the beginning of the coming season.

SEASON DELAYED IN ACCORDANCE WITH CDC GUIDANCE

Monday, March 16, 2020

Following updated recommendations from the Centers for Disease Control and Prevention (CDC) restricting events of more than 50 people for the next eight weeks, the opening of the 2020 regular season will be pushed back in accordance with that guidance.

MLB will keep fans updated on decisions regarding plans for the 2020 schedule in the days and weeks ahead. The Clubs remain committed to playing as many games as possible when the season begins. We will continue to monitor ongoing events and undertake the precautions and best practices recommended by public health experts, and urge all baseball fans to follow suit. MLB extends its best wishes to all the individuals and communities who have been impacted by the coronavirus.

COLORADO ROCKIES SEASON WILL BEGIN WITH AT LEAST TWO-WEEK DELAY

Thursday, March 12, 2020

The Colorado Rockies fully support Major League Baseball's decision to suspend Spring Training games and postpone Opening Day by at least two weeks in an effort to limit the spread of the coronavirus. Our top priority will always be the health and safety of our fans, players, coaches and employees, and we will continue to work alongside the league and public health experts to determine next steps.

We understand fans have many questions and we are working through all of the effects of this announcement on everything from ticketing to ballpark operations. We will use our social media platforms and Rockies.com to communicate our policies and procedures as soon as we are able, updating as necessary along the way. These are unprecedented times and circumstances may change by the hour, so we thank you for your patience and we wish you and yours the best of health during this difficult time.