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Digital Ticketing Guide

Welcome to the Padres ticketing guide. You have your tickets, now what? The steps below will help you to sign into your Padres Account Manager to access and manage your tickets. Follow the step-by-step guides below to learn how to transfer, donate or return your tickets. All tickets are now digital and can be accessed in the MLB Ballpark app for scanning and entry at the gates on game days. Use the guides below for how to access your tickets within the app.

Download the MLB Ballpark app

  1. Search for MLB Ballpark app in your App Store (iPhone) or Google Play Store (Android) and download.
  2. Once downloaded, open the MLB Ballpark app.
  3. If you already have an MLB.com account, select Log in. If you do not have an MLB.com account, select Get Started.
    • If you think you have an MLB.com account but cannot remember the password, select Log In and then select the Forgot Password button.
    • You will receive a reset password email from MLB. Follow the prompts in the email to reset your password.
    • Please Note: These login credentials are different than your Compadres Fan Rewards/Account Manager account credentials. If you have trouble logging in, select Get Started and follow the prompts.
    • Once you have logged in, you will be asked to select your favorite team. Select San Diego Padres; it will turn brown when selected. Then press the Home button in the top left.
  4. The first time you login to the MLB Ballpark app, you will not see tickets loaded. To see your tickets, you will need to link your email address to the account. To do this, press Go to your MLB Account on the Home tab.
  5. You will receive an email to verify your account. If you have not received the email after a few minutes, select Resend. Once your email is verified, you will see a blue check mark by the email address.
    • If the email address listed is incorrect, add the correct email in the Add Another Email field.
  6. Check your inbox for an email from MLB, open the email and click Verify Email.
  7. It may take a few minutes to refresh but once verified, you will see your tickets loaded in the Tickets tab

How to sign into Account Manager to access and manage tickets

  1. Visit the Padres Account Manager page.

  2. Click Sign In in upper right corner.

  3. Enter email address associated with your Padres ticketing account.

  4. Click Forgot Password and Ticketmaster will send an email with a temporary pin.

  5. Follow the prompts to reset your password.

How to access your tickets in the MLB Ballpark app

  1. Download the MLB Ballpark app on the App Store or Google Play.
  2. After you download the app, select the Padres as your Favorite team to make it easy to access all Petco Park specific features like mobile ordering inside the ballpark.
  3. Login to the MLB Ballpark app using your MLB.com login credentials.
  4. Select the Home tab in the bottom left and the and then the silhouette button in the top left.
  5. Select My MLB Account Emails.
  6. Make sure the email address listed is the email registered with your Padres ticketing account (the one used to login to Compadres/Account Manager). If it is not, add your Padres Account email by clicking Add Another Email.
  7. MLB will send a confirmation email to the email address added. Once confirmed, you will see the email address populate under My MLB Account Emails. To see your season tickets, click the My Ticket Accounts button and select the account registered with your Padres account.
  8. Your tickets will be accessible in the Tickets tab and Home tab for you to use and transfer.
  9. Tap to see your tickets specific to today's game via the Home tab.
  10. To see a chronological list for your tickets, click the Wallet tab within the Tickets tab. Select a game and then an individual ticket to see the Scan View which is scanned upon entrance to Petco Park
  11. If sharing your Membership with family or seat partners, they may also download the MLB Ballpark App and sign in with your credentials if you wish for them to have equal access to the tickets.

How to transfer tickets via Account Manager

Easily send your tickets to friends, family or colleagues, whether they are meeting you at the game or they are attending in your place! Every person attending a game at Petco Park should have their own digital ticket. Please follow the instructions below to make transfers through your online Account Manager:

  1. Login to your Account Manager
  2. Click Manage My Tickets.
  3. Select the game you wish to transfer.
  4. Select Transfer.
  5. Click the boxes next to the seat(s) you wish to transfer so a check mark shows up and then click Continue in the bottom right-hand corner.
  6. Add your recipient’s first and last name, e-mail address and an optional message and then press Transfer.
  7. You will receive confirmation that the tickets have been transferred. Your recipient will receive an e-mail prompting them to accept the transfer and has until the day of the game to accept.
  8. If you wish to cancel the transfer, click the game you transferred and then click Cancel Transfer next to the seats you wish to cancel. You will be asked to confirm the cancel, once you confirm – the tickets will then be put back on your account (this may take a few moments).
HELPFUL HINTS
  • Your recipient will need to download the MLB Ballpark app in order to receive the tickets.
  • If you send the tickets to the wrong e-mail address or send the wrong game, you can cancel the transfer before the recipient accepts the transfer by following the instructions listed under number 8 above.
        • If the recipient has already accepted the transfer, you will need to contact them to have them forward the ticket(s) back to you – you cannot cancel a transfer once the tickets have been accepted.
  • Transfer is the only ticket action accessible on both Padres Account Manager and the MLB Ballpark app. The app also allows you to text the tickets instead of transferring.
  • Unclaimed/unaccepted tickets expire and will be returned to sender 2 hours prior to first pitch if not claimed prior to that
  • How to transfer tickets via the Ballpark app

    1. Open the MLB Ballpark app and click the Tickets tab.
    2. Click the Wallet tab within the Tickets tab.
    3. Select the game you would like to transfer.
    4. Select the ticket(s) you would like to transfer.
    5. Select Forward Tickets.
    6. You can select: Select from Contacts to text the tickets, Via Email to email the tickets, or Share Link to text or email the tickets. Please note – if you text the tickets, your recipient will need to have the MLB Ballpark app downloaded on their smart phone in order to accept them.
    7. If you wish to cancel the transfer, you can do so through your online Account Manager. Login at https://am.ticketmaster.com/padres/#/ with your Padres account credentials. Click Manage Tickets at the top and select the game you transferred. Click Cancel Transfer next to the seats you wish to cancel. You will be asked to confirm the cancel, once you confirm – the tickets will available on your account, which may take a few moments.

    HELPFUL HINTS

    • Your recipient will need to download the MLB Ballpark app in order to receive the tickets.
    • If you send the tickets to the wrong e-mail address or send the wrong game, you can cancel the transfer before the recipient accepts the transfer by following the instructions listed at Step #6.
    • If the recipient has already accepted the transfer, you will need to contact them to have them forward the ticket(s) back to you – you cannot cancel a transfer once the tickets have been accepted.
    • Transfer is the only ticket action accessible on both Padres Account Manager and the MLB Ballpark app. The app also allows you to text the tickets instead of transferring.
    • Unclaimed/unaccepted tickets expire and will be returned to sender 2 hours prior to first pitch if not claimed prior to that.

    How to accept tickets that were transferred via email

    1. Check your inbox for an email from San Diego Padres.
    2. Press Accept Tickets. Please note you have until 2 hours after first pitch on the day of the game to accept the ticket(s).
    3. Enter your email address for your Padres account and press Next. If you do not have a Padres account, press Sign Up and follow the prompts to create one.
    4. To view your ticket, scroll to the bottom of the page and press on the ticket.
    5. Add your ticket to your Apple Wallet or Google Wallet, if you would like. If the email used for the ticket transfer is linked in the MLB Ballpark App, the ticket will automatically populate in the MLB Ballpark App in the Tickets tab (please note this may take a few minutes).

    SEASON TICKET MEMBER-SPECIFIC ACTIONS

    How to return tickets

    While ballpark capacity is at 20%, Members are able to return tickets on a game-by-game basis. Returned tickets must be returned as a complete pod to maintain pod integrity, Returns must be completed a minimum of 72 hours in advance of first pitch. Once a game has been returned, it cannot be undone.

    1. Login to your Account Manager
    2. Click Manage My Tickets.
    3. Select the game you wish to return.
    4. Select Return.
    5. Select the tickets for that game – you must return all the seats in your pod to maintain pod integrity.
    6. Select a reason you are returning the tickets.
    7. Confirm the Return and select Submit. As a reminder, once you click Submit, the return is processed and cannot be undone.
    8. Your return is complete. This game will no longer appears on your Account Manager or Ballpark App. If you are paid in full for the 2021 season, the returned game value is available to you as an account credit. If you are utilizing our monthly payment plan, your future payments will be adjusted accordingly.

    How to add your virtual loyalty card to your MLB Ballpark app wallet

    1. Login to the MLB Ballpark app using your MLB.com email address and password.
    2. Click the More tab in the bottom right hand corner.
    3. Select Loyalty Programs.
    4. Select Compadres Fan Rewards and press Done in the top right-hand corner.
    5. Click the Tickets tab on the bottom toolbar and you will see the San Diego Padres Compadres Fan Rewards shortcut button in the Wallet tab – click on it.
    6. Press Show My Card.
    7. You will now see your virtual Loyalty Card! Show this card at the point of sale at concession stands and the Team Store to receive your Membership discount.

    HOW TO ACCESS VIRTUAL LOYALTY CARD

    1. Login to the MLB Ballpark app using your MLB.com email address and password. Make sure you are using the same email that you use for your Padres ticketing account.

    2. Click the SD Padres tab on the bottom toolbar.

    3. Select Member Loyalty Card.

    4. Select Show My Card.

    5. The QR code is your Virtual Loyalty Card – please show this at the point of sale at concession stands and the Team Store to receive your Membership Discount.

      HELPFUL HINTS

    • Make sure the Membership Level under your name on the Virtual Loyalty Card is aligned with your Membership plan (i.e. Blue, Gold or Platinum). If it is labelled as Compadres Fan Rewards or any other label, please contact your Account Specialist or email [email protected].
    • If you have a card added through Padres Pay, it will automatically be charged when you scan your Virtual Loyalty Card. If you are making a purchase and would like to use a different payment method, you will need to deactivate Padres Pay first to avoid being double-charged.
    • Your Membership discount does not apply to in-seat service delivery orders or orders placed at concessions in Gallagher’s Square.
    • The Virtual Loyalty Card does not apply to online purchases; it is only valid in-person at the Team Store. As a Member, you receive 15% off MLBShop.com using the code PADRESSTM21 upon checkout.

    How to purchase parking

    1. Login to your online Account Manager: https://am.ticketmaster.com/padres/#/
    2. Click on Special Offers.
    3. Scroll down until you find Member Parking and click Select.
    4. Find the date of the game you wish to purchase parking for and click Select.
    5. A map of the Padres Membership discounted parking locations will appear highlighted in blue. Click preferred parking area.
    6. Once a parking area is selected, the Member discounted rate will appear on the right-hand side of the screen to show you how much Member discounted parking is for that game. Click Add to Cart and click on shopping cart to check out.

    PARKING TIPS

    • Membership discounted parking is only available through your online Account Manager – you cannot purchase it through the MLB Ballpark App.
    • Discounted parking must be purchased a minimum of four (4) hours prior to first pitch (based upon availability).
    • Parking passes will be delivered digitally to your MLB Ballpark App (this may take a few minutes to sync after purchase).
    • You do not need to have any physical ticket to place in your window. A ticket attendant at the entrance of the lot/structure will scan your digital ticket.

    Resell your Tickets via StubHub

    StubHub is an official MLB partner. Members can sell up to 50% of their tickets cumulatively over the course of the season via the secondary market, as well as post up to 50% of their tickets at one time via the secondary market. Members who exceed these thresholds are subject to ticket revocation. A direct link to StubHub will be available in your Account Manager when accessing your account on computer.

    Members sitting in non-socially distanced seats must indicate seats require proof of full vaccination or a negative COVID test when posting to StubHub. Simply edit preferences and limitations when going through the posting process on StubHub. Padres employees cannot access StubHub accounts nor offer advice on resale pricing. Please contact your Account Specialist for more information on StubHub or resales of tickets in general.