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Kansas City Royals 2020 Season Updates

April 30, 2020

Ticket Policy for Impact of COVID-19 Delay

The Royals have determined that our originally scheduled home games from April 2 thru May 6 have been impacted by the delay of the 2020 season. Ticket policies for tickets purchased from the Royals for these impacted games are listed below. Please note that these polices only apply to the games that are officially impacted at this time (April 2 thru May 6). All ticket buyers for impacted games will receive a follow up email from the Royals.

Season Ticket Members

  • All Full, Half, and Partial season ticket members will receive a credit on their account for the paid value of the impacted games
  • Credit will be applicable towards future season ticket plans, mini-plans, voucher packages, single game tickets, group tickets, or nightly suite rentals.
    • As an added incentive, season ticket members will also be provided with the following benefits:
      • 5% bonus credit on any game deemed impacted by the Royals organization during the 2020 season
      • Guaranteed no price increase for 2021 season tickets
      • 25% off season parking package for the 2021 season
      • Kauffman Credits extended to the end of the 2021
        • Only applicable to Season Ticket Members who are eligible for Kauffman Credits in 2020
  • Redeemed Select 64 vouchers for impacted games will also receive a credit on their account

Mini-Plans

  • All redeemed Soler Flex 12 Pack vouchers for impacted game tickets will receive a credit on their account for the paid value of the impacted games
  • All Holiday Pack vouchers, including redeemed vouchers, will receive a credit on their account for the value of the impacted games
  • All Pick 10, Sunday Pack, and The Keep Package purchasers will receive a credit on their account for the value of the impacted games
  • Credit will be applicable towards future season ticket plans, mini-plans, voucher packages, single game tickets, or other group ticket options including suites and party areas
    • As an added incentive, Mini-Plan purchasers will also be provided with the following benefits:
      • 4 Free ticket vouchers to use in 2021

Groups

  • All Group ticket purchasers will receive a credit on their account for the paid value of the impacted games
  • Credit will be applicable towards group tickets or nightly suite rentals for a future game. Season ticket plans, mini-plans, voucher packages, and single game tickets are also available for purchase with impacted game credit
    • As an added incentive, groups will also be provided with the following benefits:
    • 5% bonus credit on any game deemed impacted by the Royals organization during the 2020 season
    • Receive up to 10 complimentary parking passes for a future group outing

Single Game Suites/Party Areas

  • All Single Game Suites and Party Area ticket purchasers will receive a credit on their account for the paid value of the impacted games
  • Credit will be applicable towards group tickets or nightly suite rentals for a future game. Season ticket plans, mini-plans, voucher packages, and single game tickets are also available for purchase with impacted game credit
    • As an added incentive, Single Game Suite and Party Area ticket purchasers will also be provided with the following benefits:
      • 5% bonus credit on any game deemed impacted by the Royals organization during the 2020 season

Single Game/Theme Tickets

  • All single game and theme ticket purchasers will receive a credit on their account for the paid value of the impacted games
  • Credit will be applicable towards future season ticket plans, mini-plans, voucher packages, single game tickets, group tickets, or nightly suite rentals.
    • As an added incentive, single game purchasers will also be provided with the following benefits:
      • 5% bonus credit on any game deemed impacted by the Royals organization during the 2020 season
      • Exclusive offer for 2021 single game tickets at 20% off (no blackout dates), other restrictions may apply
  • All single game ticket buyers for impacted games will receive a follow up email from the Royals with additional details and information regarding ticket options

Secondary Market Tickets

  • Fans who purchased tickets on StubHub, or any other secondary market must contact the customer service staff for that business for inquiries regarding their impacted game tickets
  • The Kansas City Royals will not facilitate any ticket credits, exchanges, or refunds on tickets not purchased directly from the Kansas City Royals

Parking

  • All parking passes for impacted games will have the same ticket policies applied as impacted game tickets

All bonus credit will expire at the conclusion of the 2021 regular season and cannot be refunded via cash, check, credit card, or any other form of payment. Credit will be available for use shortly after a revised 2020 schedule has been announced by Major League Baseball.

March 16, 2020

Update from the Kansas City Royals:

As an organization we continue to monitor the developments related to COVID-19, and remain in constant contact with Major League Baseball, following their lead as things seem to change on almost a daily basis. We have taken every step to secure the health and safety of our fans, players, coaches, and staff in Arizona, effectively shutting down spring training at this point. Our associates at home in Kansas City are also a top priority and though we’ve had no positive cases of coronavirus, we believe it is best to protect the safety of our employees and our community.

With that in mind, as of today we have instructed all of our associates to work remotely from home for the next two weeks as we continue to monitor the impact of COVID-19. We are also closing the Box Office and the Team Store during this time. We will re-evaluate the situation at the end of these 14 days and make decisions accordingly.

We will remain in close communication with the Office of the Commissioner and rely on the guidance of their medical experts, the Centers for Disease Control and Prevention and the World Health Organization as this medical event progresses. We will take additional action as necessary as more information becomes available.

March 15, 2020

Statement from the Kansas City Royals:

To our Kansas City Royals family:

In these extraordinary times, we hold the health and safety of our families, teammates, friends and neighbors as our top priority. We know that sports, while deeply embedded in our lives, should never stand in the way of the greater good.

Watching fans come through the gates at Spring Training this week as vendors set up and players prepared to take the field -- only to learn that the game would be cancelled in response to the Coronavirus (COVID-19) -- is a scene none of us will ever forget. But there can be no question it was the precisely right decision by Commissioner Manfred and Major League Baseball, insuring that the first priority was and will continue to be the health and well-being of fans, players and staff alike.

This week’s announcement has created questions around games and tickets and schedules, and we’re committed to answering all of those as soon as we are able. To that end, you can find preliminary answers to some of those questions here.

Members of our organization, along with medical experts from The University of Kansas Health System, and government officials from the city and county will continue to work diligently to create, implement and communicate policies and practices aimed at the safety and health of our players, fans and staff when baseball returns.

Finally, we’re committed to using our voice to support and serve our community. So in addition to the steps above, at this intensely challenging time for our community and our country, we’re actively working to develop programs that help support Greater Kansas City outside of the ballpark.

Watch for us. This may be a time for "social distancing," but rest assured that we will be reaching out to you and our community in meaningful, safe and energized ways that represent the best of our Kansas City spirit.

We will persevere through this, and when we get to the other side, we will come back together in the setting we love most. In the meantime, we all have an important part to play, from the personal responsibility of knowing and following the guidance of the Centers for Disease Control and our local health officials, to actively helping the most vulnerable among us.

We’re proud to be part of this great Kansas City region, where people come together to solve problems and lift each other up. We appreciate your partnership as we work together to face this challenge, and remain #AlwaysRoyal.

John Sherman
Chairman and CEO

Dayton Moore
Sr. Vice President, Baseball Operations/General Manager

Kevin Uhlich
Sr. Vice President, Business

Mike Matheny
Kansas City Royals Manager

Kauffman Stadium Events

Kauffman Stadium Tours

All Kauffman Stadium tours have been cancelled as all of our associates will work remotely from home for the next two weeks as we continue to monitor the impact of COVID-19.


Team Shop

The Kauffman Stadium Team Store will be closed for the next two weeks as we continue to monitor the impact of COVID-19. We will re-evaluate the situation at the end of these 14 days and make decisions accordingly.

Frequently Asked Questions

The Kansas City Royals are fully supportive of Major League Baseball’s decision to delay the start of the 2020 season. The health and comfort of our players, staff, fans, and partners are top priority for the organization.

The Royals are working on ticket policies for the games affected by this delay. The Club will communicate more information in the next several days. The Royals will continue to monitor the situation through Major League Baseball, which is in direct contact daily with the Centers for Disease Control.

When will the season start?

Due to MLB’s decision to postpone the season due to COVID-19, there is no official start date for the regular season at this time. What we do know is that the start of the season will be delayed. The Royals will continue to work with MLB to evaluate ongoing events leading up to the new start of the season.

How will the schedule be adjusted for the 2020 season?

MLB is developing several contingency plans for the 2020 season.

I have tickets to Opening Day, what do I do?

The Royals home opener, originally scheduled for Thursday, April 2nd will not be played on that date. The situation is fluid and the club and MLB will announce plans as it develops. We ask that everyone keeps their tickets for all postponed or cancelled games as Major League Baseball and the Royals continue to evaluate events leading up to the start of the season.

I bought tickets to games, what now?

All updates will be announced on Royals.com and Royals social media channels for any games that are affected by this delayed start. Please hold on to your tickets until a policy is announced at the appropriate time.

I am a Season Ticket Member and transferred my tickets for the first home stand already - what do I do now?

You are able to recall tickets to the postponed games at this time, but changes may still occur. An official policy on rescheduled games and how to handle ticket transfers will be announced as soon as appropriate. You are also able to reach out to your Membership Services Representative if you have more questions.

I have tickets/questions about Spring Training, where can I get information on those games?

All Spring Training games as of 4 p.m. EST on March 12th have been canceled. Details on ticket refunds and more can be found at www.surprisestadium.com/news.


If you have any questions, please email us at [email protected], email your Royals representative directly or you can call us at 1-800-6-ROYALS or 816-504-4040.