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The Official Site of the Kansas City Royals

Mobile Ticketing in the MLB Ballpark App

MLB Ballpark app - Account Linking

Do I need an MLB account?
Yes. When you download the MLB Ballpark app, you will need to create or log in with an MLB account. An MLB.com account is free and easy to create directly from the MLB Ballpark app or any royals.com webpage from the top navigation bar.

Is my MLB.com account the same as my ticket account?
No, but you can link them by following the instructions below. Once your accounts are linked, you can use the different features and functionalities of either MLB Ballpark app or My Royals Tickets to manage your tickets.

How do I locate my ticket account?
Your ticket account is where your Royals tickets are held. You are issued an account number by email and typically an email address is associated with that account as well. If you have purchased or managed tickets from Royals online, you can access your ticket account via royals.com/tickets. If you are having trouble locating or accessing your ticket account, please contact us at ticketservices@royals.com or (816) 504-4040, option 3.

Why do I need to link my account?
Since your MLB.com account and your ticket account are separate, in order for the app to find your tickets, you will have to identify an associated ticket account to retrieve your tickets in the app. The app will then link that ticket account to an MLB.com account.

How do I link my account?
Tap the "Link Account" button , then enter the email address tied to your My Royals ticket account. We will send an email to verify you own that email address. Click on the link sent to your email address then your My Royals ticket account will be linked to your MLB.com account.

What if I don't receive the confirmation email or My Royals Account is not found?
Make sure you entered your email address correctly and that it is the address associated with your My Royals ticket account. If you still do not receive your notification or your account is not located, please contact us at ticketservices@royals.com or (816) 504-4040, option 3.

I already linked my ticket account and MLB.com account. Do I need to link them again?
No. If you have already linked your ticket account and MLB.com account, the MLB Ballpark app will recognize that link and not ask you to link again. This account linking typically occurs when you buy tickets online or when managing your account in the My Royals Tickets portal

How do I link multiple accounts?
You can link another ticket account (e.g., for another MLB team) to the same MLB.com account by following the same process.

How do I unlink an account?
You can unlink any individual ticketing account from your MLB.com account by navigating to the "Account Management" section in the Settings of the Ballpark app.

What if the email address associated with my ticketing account is different from the email address associated with my MLB.com account?
You can link any email address tied to your My Royals ticket account with your MLB.com account as long as you can receive emails at that address. If you cannot receive email at the address associated with your My Royals ticket account, contact us as ticketservices@royals.com or (816) 504-4040, option 3.

I just linked my MLB.com and Royals ticket accounts. Why aren't my tickets showing up?
First, tap refresh from the Ticket Dashboard to see updated ticket inventory. Then make sure you have linked the ticket account which holds the tickets you expect to see and are looking in the home team's team view. The Ticket Dashboard FAQs below have additional information about locating tickets (including which tickets might not appear within the app). If you are still having trouble finding tickets that you think should be accessible within your MLB Ballpark app, contact us at ticketservices@royals.com or (816) 504-4040, option 3.

MLB Ballpark app - Ticket Dashboard

What is the Ticket Dashboard?
The Ticket Dashboard lets you quickly access and manage your Royals digital tickets in the MLB Ballpark app. To locate the Ticket Dashboard, go to the Royals section of the MLB Ballpark app and look for the "Tickets" tab, next to the "Ballpark" tab.

Can I see all my tickets for all teams in Ticket Dashboard, or just one team at a time?
You can see your tickets from one home team at a time. If you want to change your view to see tickets for a different home team, select "Teams" in the top left of your screen.

Where can I see more event details about the game?
In the "Ballpark" tab, you can find detailed information about that day's event.

How can I upgrade my tickets?
You can upgrade your tickets by tapping the "Upgrade" button.

What will happen to my tickets if I sell them on StubHub?
Tickets sold on StubHub via Account Manager will disappear from the Ticket Dashboard once sold.

Can I sell my tickets via within Ballpark app?
No. You cannot re-sell tickets from the MLB Ballpark app.

How is this different from MyTickets Mobile?
The MLB Ballpark app has many similar features compared to My Royals Tickets Mobile, but in the convenience of a mobile application. Additional features like forwarding tickets directly to recipients from your device's Address Book make the app simple to use. My Royals Tickets Mobile is still available from the app, including the My Royals Tickets Access Card for entry.

What if I cannot find any tickets?
To refresh ticket inventory, tap the "refresh" button in the Ticket Dashboard. Then make sure that you have linked the correct ticket account associated with your the tickets you are expecting to see (see the Account Linking FAQs above for instructions on linking your accounts). Also check that you are looking for tickets in the correct home team's view of the app. If your Royals tickets were originally forwarded to you by another MLB Ballpark app user, the original sender may have cancelled the forward and you should check with the person who sent you the tickets. If you are still having difficulty locating digital tickets that you believe should be appearing in your Ticket Dashboard, contact us at ticketservices@royals.com or (816) 504-4040, option 3.

Which events and tickets will be displayed?
The MLB Ballpark app displays MLB regular season and Postseason tickets within the team view for each home team. Exhibition, Spring Training, Fan Fests, concerts and other events will not be displayed. Tickets that have been forwarded, exchanged, resold via StubHub within MyTickets) or donated via MyTickets will not be displayed.

What delivery methods work with Ballpark app (ex. Print at Home, Mail or Will Call)?
No specific delivery method is required to use digital tickets in the MLB Ballpark app. Your eligible tickets will just appear in the app. To use your tickets within the app, simply present your mobile device with your ticket open in MLB Ballpark app (you can also still print tickets at home from My Royals Tickets if you prefer). Digital tickets must be presented within MLB Ballpark app or My Royals Tickets Mobile at the stadium. Fans may be asked to "refresh" their ticket in order to prove that it is from the app. Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the stadium.

Do Print at Home tickets need to be printed to view them in the Ballpark app?
No. If tickets were already printed, then the MLB Ballpark app will display the existing barcode. If tickets have not been printed the MLB Ballpark app will generate a barcode when the tickets are retrieved.

When I retrieve a ticket using the app, will it invalidate existing tickets that were previously printed?
No. If tickets were already printed, then the app will display the existing barcode and either the printed copy or the barcode in the app can be used as a ticket.

MLB Ballpark app - Scan View

What is Scan View?
Scan View is the screen where you can see your ticket and barcode, event information and other details. Present your mobile device set to Scan View of the applicable ticket for entrance at the stadium.

How do I access the ticket to scan for entry?
Tap on an individual ticket from the Ticket Dashboard which will present the Scan View. The Section/Row/Seat will be displayed along with access to the terms and conditions governing your ticket.

Why is no barcode showing?
Your ticket may not be eligible for display and you should go to a box office window for assistance on game day or contact us at ticketservices@royals.com or (816) 504-4040, option 3.

I just forwarded a ticket using MLB Ballpark app. Why do I still see it?
Your ticket, without the barcode, will remain in your Ticket Dashboard until your forward is accepted by the recipient. If you wish to cancel the forward, you can do that directly from the ticket.

Can I use a screenshot of my ticket?
No, screenshots of tickets will not be accepted. Digital tickets must be presented within MLB Ballpark app or Mobile Account Manager at the stadium. Fans may be asked to "refresh" their ticket in order to prove that it is from the app. Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the stadium.

Is Apple Wallet supported?
The MLB Ballpark app does not currently support Apple Wallett.

What if I cannot see my tickets?
If you have your correct ticket account linked and are in the correct home team's view on the Ticket Dashboard and are still not able to see your tickets, please contact us at ticketservices@royals.com or (816) 504-4040, option 3.

Why won't my ticket barcode scan?
If your screen brightness is too low, the barcode may have difficulty being scanned. The MLB Ballpark app will automatically attempt to increase the brightness of your display or you can do so manually by following the instructions for your device. The barcode that is displayed is accompanied by a number. If there are difficulties reading a valid barcode on a digital ticket displayed within the MLB Ballpark app or My Tickets, the ticket taker can manually enter the barcode number into the scanning device to validate your ticket . Only digital tickets generated from the MLB Ballpark app and My Tickets Mobile will accepted. Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the stadium.

What if I lose connectivity after I've retrieved my tickets?
The data associated with your tickets will be saved to a storage area on your phone. If you have previously retrieved details for tickets to a game and those tickets are still valid, then they can be re-displayed out of this storage without re-establishing a connection. Since connectivity may be intermittent at the ballpark, we encourage you to download your tickets to your supported device before heading to the game.

If I access my tickets from the MLB Ballpark app, can I still have them printed at a kiosk or will call window?
Since tickets retrieved within MLB Ballpark app will now be considered printed, the tickets will not be available for pickup at a kiosk. You should present the ticket displayed in MLB Ballpark app on your for entry at the gate. If you are unable to access your ticket, go to a box office window for assistance on game day or you can use My Tickets to print paper tickets ahead of time. If you have any questions, please contact us at ticketservices@royals.com or (816) 504-4040, option 3.

What do I do if my mobile device's battery dies?
You can go to a box office window for assistance. Also, there are phone chargers throughout the concourse at Kauffman Stadium.

MLB Ballpark app - Ticket Forwarding

What is Ticket Forwarding?
The Ballpark app provides an easy way to forward tickets to friends, colleagues and account partners. Questions about linking accounts or accessing your tickets can be answered above.

How do I forward a ticket?
Select the ticket you wish to forward. You can then choose to "Forward Ticket" or "Forward Ticket via Link". Selecting "Forward Ticket" allows you to enter an email address or choose from your Address Book by tapping the plus button. You can then add the recipient's name (optional) and a message (optional) before tapping "Send" to complete the forward. If you wish to send by another method (for example via text), you can tap "Forward Ticket via Link" which will provide you a unique link to share.

How does "Forward Ticket via Link" work?
A unique link, which holds the key to your ticket, will be generated and you can distribute it as you like. Please only share this link with one person to whom you are forwarding your ticket. If you share the link with multiple recipients, whomever clicks that link and completes the forward accept process first will get that ticket. Please treat this link as a ticket!

What if I accidentally send the ticket to the wrong email address?
See "Can I cancel a ticket forward?" below for instructions on cancelling the ticket forward. You can then resend the ticket to the correct email address.

How will my recipient know I forwarded tickets?
If you selected "Forward Ticket" both you (as the sender) and the Recipient will receive a confirmation email. The recipient will have a unique link in the email to accept the ticket. If you selected "Forward Ticket via Link," then the recipient will receive a link via the method of delivery you selected.

How do I accept a ticket forward?
You must click "Accept" from the email invitation you received. If you do not already have the Ballpark app on your iOS or Android device, you will be prompted to download it.

I do not have an iOS or Android device. Can I still accept a ticket forward?
Yes, you can accept and receive tickets in a standard web browser. An Account Manager account will be created on your behalf and you will receive your login information by email so you can access your ticket(s). You can then manage and access your tickets via the team's Account Manager web portal.

What if the email address tickets where I received the ticket forward is not the same as the email address associated with my MLB.com account?
The email address at which you received your tickets does not need to match the email address associated with your MLB.com account. You can load accepted tickets into any account by logging into the MLB Ballpark app with your desired MLB.com account.

Can I reject a ticket forward?
Yes, just click, "I do not want to accept this ticket" from Ticket Accept webpage. This webpage is accessible only from the ticket forward email sent to the recipient.

Can I re-send a ticket forward after accepting it?
Yes, a ticket can be forwarded again from the MLB Ballpark app after it has been accepted by the original recipient.

Can I cancel an Royals ticket forward?
Yes, the sender can cancel a ticket forward for Royals' home games any time before the barcode has been scanned. This can be accomplished from the Ticket Dashboard by selecting an individual ticket and tapping "Cancel" or by navigating to the Ticket Forward section of the Ticket Dashboard. Select the specific Forward then tap "Cancel". The recipient of the ticket you forwarded will be notified. If the ticket is forwarded again and the original sender cancels the forward, the second recipient will be notified and the ticket will disappear from their Ticket Dashboard and/or My Tickets account.

Can I cancel an Royals ticket forward after it has been accepted?
Yes, the original ticket sender can cancel the forward for a ticket to a Royals home game regardless of how many times it has been re-forwarded as long as it has not been scanned for entry yet. The sender and original recipient will be notified by email of this action, and the ticket will disappear from the Ticket Dashboard and/or My Tickets account of whomever the ticket had last been forwarded to.

Can I transfer multiple Royals tickets to a single account?
Yes. Tickets can be forwarded all together from the same event or one ticket at a time.

Where can I find the status of all Royals Ticket Forwards?
You can navigate to the Ticket Forward section of the Ticket Dashboard. There you will find all received and sent ticket forwards for that home team.

What if I never received the Ticket Forward email?
If you are expecting to receive a ticket forward but were never notified by email, contact the sender. The sender can cancel the current Ticket Forward then re-send to you by email or share the ticket via Link. If you or the sender are still having difficulties, contact us at ticketservices@royals.com or (816) 504-4040, option 3.

Mobile Ticket Purchase

Purchase tickets wirelessly, anytime, anywhere on your mobile device. Royals.com mobile ticket purchase is compatible with most Internet-enabled mobile devices* and does not require any additional download.

To order tickets on your mobile device:

  1. Visit Royals.com on your mobile device
  2. Click on the ticket link
  3. Select the game you would like to attend and click the T-link
  4. Purchase tickets via a secure checkout

Text Alerts

Text Royals to 42682 now to get Royals ticket info sent straight to your mobile phone! Text messages will be sent to your phone about upcoming featured series and special ticket offers!

Text STOP to 42682 to opt-out at any time.

For HELP, reply HELP to 42682.

Message and data rates may apply.

Expect 1-2 messages per week.

Participating Carriers: Alltel, AT&T, Boost Mobile, Cincinnati Bell, Cricket, Google Voice, MetroPCS, Sprint, T-Mobile, Verizon Wireless, and U.S. Cellular.

*No registration or premium subscription fees required. Message and Data Rates May Apply, contact your carrier for details.

MyTickets Mobile

With MyTickets Mobile you can:

  • View a list of games for which you have tickets
  • Present the electronic ticket image displayed on their device to gain entry into Kaufmann Stadium
  • Browse ticket inventory, and forward/transfer tickets to others

MyTicketsTM Mobile can be accesses directly through the free MLB Ballpark app.

Tap on the "MyTickets" button on the ballpark page, log into the "MyTickets" portal with your MLB.com account. Choose the account, game and ticket, and action you would like to complete.

If you need to create an MLB.com account, then please register your email address with the following steps:

  1. Enter your email address in the MLB.com email field.
  2. Enter the password you would like to associate with this account.
  3. Enter a nickname for this account.
  4. Select the Create new MLB.com Account.

FAQs

How do I gain access to the game using MyTickets Mobile?
Access is granted through the scan of a barcode. If you have a barcode on your home screen, you may present that Digital Access ID to the ticket taker, but you should only present that barcode when all of the members of your party are with you and ready for entry into the game. Scanning the barcode from your home screen is equivalent to individual scans of all of your active tickets. Tickets may be selected on an individual basis to present to the ticket taker at the gate to gain access to the event. In most ballparks as the Digital Access ID or each individual ticket barcode is scanned, a paper ticket (seat locator slip) may be printed and presented to you as you enter the stadium. Each ticket holder must retain their own paper ticket throughout the game.

What is the barcode on the Home screen?
A barcode presented on the home screen acts as a Digital Access ID, enabling one scan to be an equivalent action to individually scanning each of your tickets. You should only present the Digital Access ID when all of the members of your party are with you and ready to enter the ballpark.

What if no barcode is displayed on the Home screen?
Configuration options specific to your team and account will determine if the Digital Access ID is present on your home screen. If it is not present, you should select the event and then a ticket from your active inventory to view individual tickets with barcodes on them.

What if no tickets are displayed in the Ticket List?
Make sure that you have logged in with the correct MyTickets or MLB.com account. If you are logged into the correct account and tickets are not displayed, tickets may no longer be active. Please go to the box office at the ballpark for assistance.

What if I can't load MyTickets Mobile on the MLB Ballpark app?
If you are unable to load MyTickets Mobile from the MLB Ballpark app, then please go to the box office for assistance. You may also have been provided with a url to load MyTickets Mobile in your web browser. MyTickets Mobile from the MLB Ballpark app is the same application available via a mobile web browser.

What if the barcode isn't displayed in the Ticket View?
If no barcode is displayed, then your ticket may not be eligible to present for entry through MyTickets Mobile. If no barcode is displayed, then please go to the box office for assistance.

What if the barcode on my device can't be scanned?
MyTickets Mobile will automatically increase the brightness on iOS phones; for Android phones, set your brightness level to a high setting to improve scanning. The barcode that is displayed within MyTickets Mobile is accompanied by a number. If there are difficulties reading the barcode, the ticket taker can manually enter the barcode number into the scanning device to validate your ticket.

If I have more than one ticket for the game, do I have to present all tickets at the same time?
If you have a barcode on your home screen, a scan of this barcode is equivalent to presenting all tickets at the same time. Please be sure that all members of your party are present. If some are not present and have their own printed tickets, you should go to the individual ticket view and only scan in with the tickets for each patron present and ready to enter. At the ticket level, all active and unrestricted tickets associated with your MyTickets account will be displayed and available to present to be scanned for entry. If tickets were not previously printed, then all patrons should enter at the same time using the tickets displayed via MyTickets Mobile. If tickets were previously printed, then patrons may enter separately with the previously printed tickets provided they are not scanned for entry.

What if I lose connectivity after I've retrieved my tickets?
The data associated with MyTickets Mobile will be saved to a storage area on your phone, provided your phone supports this feature and it is not disabled. If you have previously retrieved details for tickets to a game and those tickets are still valid, then they can be re-displayed out of this storage without re-establishing a connection. Since connectivity may not be available at the ballpark, we encourage patrons to download their tickets before heading to the game.

If I select tickets using MyTickets Mobile can I still print them out at a kiosk?
Since retrieved tickets will now be considered printed, the tickets will not be available for pickup at a kiosk. Patrons should present the tickets displayed on their device to be scanned for entry at the gate. If patrons are unable to access these tickets, then they should go to a box office window for assistance.

If I select tickets using MyTickets Mobile can I still have them printed at a will call window?
Patrons should present the tickets displayed on their device to be scanned for entry at the gate. If patrons are unable to access these tickets, then they should go to a box office window for assistance.

What if I forgot my MLB.com password?
A customer can request a new MLB.com account password from the MLB Ballpark app "Settings > MLB.com Account" section by tapping on "Forgot password."

How do I Forward a ticket?
You may initiate a Forward from the Event List, the Ticket List, or at the individual Ticket View. Once initiated at the Event List or Ticket List, only those tickets that are eligible for forwarding will have a checkbox available. Check the box next to each ticket you wish to forward. Once selected, you can then select the Choose Recipient action. Select an existing Friend from your Friends List, review your selection, and then complete the Forward with the Execute action.

How will my Friend know I Forwarded Tickets?
Both you (as the Sender) and your Friend (as the Recipient) will receive an email confirming the action. Your Friend will have links in the email to log into MyTickets, to Return the Forwarded Tickets to you if they are unable to use them, and to send you a Thank You email.

How do I Add a Friend?
You may Add a Friend when Forwarding tickets or you may select the Account option from the menu and select Friends from the dropdown control to manage your Friends List. If you have created Friends on the desktop version of MyTickets they will appear automatically in MyTickets Mobile.

What if I made a mistake when I Forwarded a Ticket?
MyTickets Mobile provides a Recall action. When you start the Recall action, you will be provided with an opportunity to select one or more tickets in order to Recall them. Recalling a ticket returns the ticket to your inventory and will also re-enable the barcode on your printed tickets if you previously had printed tickets. Both you and your friend will receive an email confirming the Recall action.

How does a Recipient Return the Tickets to the Sender?
A Recipient of a Forwarded Ticket will have a link in their confirmation email which can be used to return the tickets to the Sender if your friend is unable to use the tickets. MyTickets Mobile also supports an action from within the application to Return Tickets to the Sender. Select the Return to Sender action from the Event List or Ticket List. You will then be able to select tickets eligible to be Returned to the Sender and an action to complete the process.

Can I login with my MyTickets account and password or with my MLB.com account and password?
To login to MyTickets Mobile from within the MLB Ballpark app, users may login with their MyTickets account and password, which may be different from their MLB.com account and password. Users may login with their MLB.com credentials if their MLB.com login is linked to their MyTickets account.

How do I link my MLB.com account and MyTickets accounts?
Log in to the full My Tickets site with your current My Tickets account number and password. After logging in, select the My Account tab and select the Link MLB Account tab.

What if I don't have a MyTickets account?
If you have an MLB.com account but do not have a My Tickets account, go the full My Tickets site and select Create a New Account. If you do not have an MLB.com account, you will be able to create one after you log in to MyTickets.

What is Forward?
MyTickets Mobile provides an easy way for you to digitally forward one or more tickets to a friend. This action moves the tickets from your inventory list into your friend's inventory list where they can then be used to enter a game.

What if I have more than one MyTickets account?
Some patrons will have more than one MyTickets account for a specific team. When logging into MyTickets using the MyTickets account name and password, the login will be to a specific MyTickets account. When logging in using MLB.com credentials, it is possible that a patron may have more than one linked MyTickets account. When this occurs, the patron must select the target account to complete the login.

Which events and tickets will be displayed?
The Event List will display current and future events with active tickets. Tickets that have been Returned, Released, Exchanged, Resold, or Donated are not considered active and will not be displayed. If your tickets have been forwarded, your tickets will still be visible, but will not render a barcode as they are no longer active on your account. If your active tickets are not displayed, or your barcode does not appear in the Ticket View, then please go to the box office for resolution.

Will tickets be displayed if they have an active market offer?
A ticket that has an active market offer (pending resale or pending donation) that has not been completed is an active ticket and shall be included in MyTickets Mobile. If the market offer results in a resale or donation the ticket shall no longer be considered active.

What Delivery Methods work with MyTickets Mobile?
Specific delivery methods are configured by each team to work with MyTickets Mobile and some restrictions may apply. If your active tickets are not displayed, or the barcode does not appear in the Ticket View, then please go to a ticket window for resolution.

Do tickets need to already be printed to view them in MyTickets Mobile?
No. If tickets were already printed, then MyTickets Mobile will display the existing barcode. If tickets have not already been printed, then MyTickets Mobile will generate a barcode when the tickets are retrieved.

When I retrieve a ticket using MyTickets Mobile will it invalidate existing tickets that were previously printed?
No. If tickets were already printed, then MyTickets Mobile will display the existing barcode.

What if I do not see recent tickets that were added to my account after I logged into My Tickets?
To refresh ticket inventory, view your inventory and navigate to the current month. Select the Refresh action to the right of the month control. Any recent ticket purchases or forwarded tickets will appear in your ticket list.