In compliance with MLB and Astros security policies, all bags, purses and containers will be searched prior to entry. Guests entering Minute Maid Park may be subject to inspection by handheld and walk through metal detectors, as well as other protocols deemed by security staff members. There are no lockers available outside of the ballpark to secure items not allowed inside, nor can any items be held by security staff members.
Items that are not permitted in the ballpark and are surrendered to security will not be stored or returned. To ensure fan safety, the Houston Astros reserve the right to refuse admittance of any item deemed hazardous, suspicious or offensive. Fans are reminded that the following items will not be permitted inside Minute Maid Park:
- Aerosol cans
- Animals (except for service animals)
- Bags larger than 16" x 16" x 8"
- Backpacks are prohibited (exceptions for manufacturer designed diaper bags, Astros Buddies, single-compartment drawstring bags and other bags used for medical reasons may be granted if they are within the MLB bag-size requirements not to exceed 16" x 16" x 8").
- Backpacks used as diaper bags will not be permitted into the ballpark.
- Ball retrievers
- Banners or signs larger than 3' x 2'
- Banners must be baseball-related and support teams and players
- The Astros do not permit signs, posters or banners which are obscene, slanderous or in bad taste.
- Management reserves the right to remove any sign deemed inappropriate.
- Banners may not obstruct the view of other patrons or interfere with the game in any way.
- Banners may not be paraded through any part of the ballpark.
- Banners and/or signs may be displayed between innings only.
- No items are permitted to be affixed to signs
- No signs may be affixed to the ballpark
- Beverages & containers other than factory-sealed plastic water bottles 1 liter or less
- Cameras with lenses larger than 8 inches
- Clothing deemed obscene or indecent
- Coolers - hard sided and Styrofoam coolers, hard plastic inserts for soft sided coolers
- Soft Sided coolers not to exceed bag size of 16”x16”x8” are permitted
- Costumes / Costume masks
- Folding chairs
- Food in a portion larger than a clear, one-gallon size bag
- Hover boards and other personal recreational devices
- Inflatables (i.e. beach balls, basketballs, balloons)
- Illegal drugs
- Laser pointers
- Noise makers (whistles, horns, bells, etc.)
- Poles or sticks of any kind (i.e. flagpoles, broom handles, nets)
- Skateboards, roller skates, roller shoes, bicycles, wagons for children
- Tripods, bipods or monopods
- Weapons - including but not limited to firearms, knives, mace
- Any item deemed to be inappropriate, hazardous, distasteful, or not supporting of the sport of baseball may be restricted from entry or removed from the stadium at any time.
The Astros welcome banners that support teams and their players, so long as they are in good taste, do not interfere with the game, other guests’ enjoyment of the game, cover ballpark advertising or other signage, promote a commercial product or service, or contain language deemed inappropriate by the Houston Astros management. The Houston Astros do not permit signs, posters or banners which are obscene, slanderous or in bad taste. Management reserves the right to remove any sign deemed inappropriate. Banners may not be paraded through any part of the ballpark. Banners and/or signs may be displayed between innings only.
Visitors are welcome to bring video and still cameras into the ballpark. Lenses must be no larger than 8". Tripods and monopods are not allowed in the ballpark.
Costumes/masks are not allowed at Minute Maid Park. Houston Astros management reserves the right to refuse entry to any individual in a costume/mask.
Prior to games, fans may be dropped off along any street adjacent to Minute Maid Park, including a protected left lane along Texas Avenue on the south side of the ballpark. Following the game, the Houston Police Department will close Texas Avenue on Crawford Street around Minute Maid Park for approximately 20 minutes. This closure will allow for a safe pedestrian exit of the majority of fans at the game. Once HPD reopens those streets, fan pick-up is available along the south and west sides of the ballpark. Immediate post-game pick-up is permitted along Jackson Street on the south side of Minute Maid Park. However, all vehicles picking up at that location must be attended while drivers are waiting for their guest(s) to arrive. Fans who arrived at Minute Maid Park via charter or school buses will be picked up along Hamilton Street, between Preston and Texas, on the east side of Minute Maid Park.
First Aid stations are located at Section 150 on the Main Concourse and Section 334 on the Upper Concourse to serve fans seeking medical assistance during all Astros games. In case of an emergency, immediately notify a guest service representative who will then contact the appropriate emergency personnel.
Customer Service is the number one objective of the Houston Astros. The team strives to provide its Guests with the most positive baseball experience in the Major Leagues in a safe, comfortable environment. To help us achieve our goal of outstanding customer service, we ask for fan cooperation in the following areas:
- Dress appropriately for baseball.
- Respect other guests' ability to enjoy the game. Obnoxious or offensive fans may be asked to leave the ballpark if their behavior is deemed to be offensive to guests around them.
- Refrain from using foul/abusive language and/or making obscene or derogatory gestures.
- Please do not bring balloons, beach balls, nets or laser pointers into Minute Maid Park. These items are not permitted at any time.
- For the safety of all fans, do not interfere with the progress of the game or go onto the playing field. Any fan interfering with a ball in play or going onto the field will be removed from the park and could be subject to arrest.
- Please sit in your assigned seat and be prepared to show your ticket to an usher or ballpark supervisor upon request.
- Derogatory language, whether spoken or written, regarding race, ethnicity, gender, religion, disability, age, sexual preference, or national origin is prohibited. Such language, whether directed at fans, players, umpires, or other team members or personnel, is inexcusable, unacceptable, and inconsistent with the spirit of the game of baseball. Vulgar, threatening, bullying, abusive, or offensive language is similarly prohibited.
The Houston Astros maintain a policy of zero tolerance regarding any violation of the Guest Code of Conduct. Any guest who violates the Code of Conduct will be subject to immediate ejection as well as possible arrest and prosecution.
To report a violation of the Code of Conduct, please contact Guest Services immediately.
Such reports may be made in person at our Guest Services locations, directly to Ballpark Security, by phone at 713-259-8928, or via Twitter using @astrosassist.
*Please see Prohibited Behavior, Prohibited Items, and Prohibited Language for additional information.
Please notify the nearest uniformed ballpark employee of a lost fan. Lost guests will be brought to the Fan Accommodation Centers at Sections 112 and 323.
Any items lost or found within Minute Maid Park should be brought to the attention of any uniformed employee. If items are lost during the game, guests can check with Fan Accommodations in Section 112. Please note that items delivered to Lost and Found will be held no longer than 30 days with the exception of credit cards which will be shredded within 72 hours for customer protection. Guest Services may also be contacted at www.astros.com/lostandfound for inquiries or to arrange the pick-up of a lost item.
In accordance with Major League Baseball's guidelines to ensure fan safety throughout the league, both handheld and walk through metal detectors will be used at all gates to facilitate and expedite entry to Minute Maid Park. Fan safety is a top priority for the Astros. The list of permitted and prohibited items for Astros games at Minute Maid Park can be found above.
Upon entering the ballpark, fans will be asked to follow the instructions below:
- Remove cell phone(s) from pockets.
- Place bags onto the screening table.
- Walk through metal detector with cell phone in hand.
Guests will be encouraged to take prohibited items back to their cars. Items left at the gates are not the responsibility of the Houston Astros.
As always, fans are encouraged to arrive early to Astros games.
Security officers and uniformed personnel are stationed throughout the ballpark during all events. In the case of a security incident, immediately notify a uniformed member of the Astros staff or a Andy Frain security officer. Uniformed police officers will be on hand before and after every Astros home game to assist in fan safety and traffic management.