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COVID-19 Health & Safety - Know Before You Go

Be Prepared for Gameday

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Digital Ticketing
  • Game tickets and parking passes can be accessed via the MLB Ballpark App. For more information regarding the MLB Ballpark App, including tutorial guides, visit brewers.com/ballparkapp.
  • Fans may visit the Brewers Ticket Office windows, located by the Homeplate plaza, for assistance with the MLB Ballpark App on gamedays.
  • If you are unable to use digital tickets, please go to the ticket windows at the ballpark on game day. For a small fee, we will provide printed tickets to the original purchasing buyer on file.
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Cashless & Touchless Payment
  • American Family Field is now 100% cashless at retail and concession locations. You can use tap or scannable payment options like Apple Pay, Google Pay, and touchless credit cards, as well as physical credit cards and Brewers gift cards.
  • There are three cash-to-card transaction locations available throughout the stadium where you can exchange cash for a pre-paid gift card that can be used anywhere in the ballpark or at participating locations that accept pre-paid cards.
Face Masks
Masks Are Required
  • While at American Family Field, all fans ages two years and older and employees are required to wear face masks covering the nose and mouth except when actively eating or drinking at your ticketed seat.
  • Face shields and masks with exhalation valves do not meet the face mask requirement.
  • Fans failing to adhere to this policy will be subject to disciplinary measures as outlined in the Fan Code of Conduct.
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Mobile Ordering
  • Mobile ordering via the MLB Ballpark app is available at six (6) concession stands throughout American Family Field.
    1. Click on the "Brewers" icon on MLB Ballpark app's "Today" home page or access via QR Codes at each of the Mobile Order Pick Up stands.
    2. Select concession stand
    3. Add menu items to your order
    4. Enter mobile number & credit card
    5. Checkout
    6. We'll send you text updates on your food
    7. Pick up at the appropriate concession stand location
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Seating Pods
  • To ensure proper social distancing, tickets will be sold in seating pods that are at least six feet away from fans in other seating pods.
  • Social distancing will not be enforced among fans in their own pod.
  • If a member of your pod cannot use his/her ticket and you wish to transfer that ticket to another individual, the Brewers recommend that you use utmost discretion in inviting a new individual into your pod, keeping in mind the risks associated with close interactions with individuals outside of your immediate family.
  • Because of the importance of social distancing, specific rules are in place regarding how tickets can be sold or transferred - please review these rules at brewers.com/ticketback. Fans who purchase tickets from secondary market ticketing providers or receive a ticket transfer should confirm they have received the entire seating pod. Guests who receive partial seating pods are not guaranteed relocation options and may have to leave the stadium. Fans should remain in their ticketed seats during the game and refrain from congregating elsewhere in the ballpark.
  • Fans are prohibited from standing or congregating in the first two rows near the playing field. A 6-foot separation between ticketed fans and on-field personnel must always be observed, whether during batting practice or games.
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When to Stay Home
  • Please stay home if, on the day of the game or within the 14 days prior, you tested positive for COVID-19 or are or have been sick or showing COVID-19 symptoms, such as fever or chills, cough, shortness of breath or difficulty breathing, sore throat, congestion, nausea, vomiting, diarrhea, or a temperature of 100.4 or higher.
  • If, on the day of the game or within the 14 days prior, you have been or believe to have been in close contact with anyone confirmed to have tested positive for COVID-19 or are displaying COVID-like symptoms, please do not come to the ballpark.
  • If you become ill and can't attend the game, you can forward your ticket. Please click this link to learn more about Ticket Forwarding in the MLB Ballpark app.
  • If you feel ill once inside the stadium, you should immediately leave the ballpark.
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