Access Guide for Guests with Disabilities

Welcome to American Family Field, home of the Milwaukee Brewers. The Brewers take pride in making sure all of our guests can enjoy American Family Field.

This American Family Field Access Guide was designed to help guests with disabilities find accommodations and ensure they have a world-class experience at American Family Field.



Accommodations/Guest Relations


Alternative Format Materials

Braille and tactile signs are located throughout the facility.


Assistive Listening Devices


ATMs


Captioning


Comments, Compliments and Feedback

Guests with a comment, compliment or feedback are encouraged to e-mail [email protected] or call Brewers Guest Relations at (414) 902-4900.


Concessions

Groups may contact Delaware North in advance to arrange special ordering and delivery of concession items. For more information and assistance, please call Delaware North at (414) 902-4700.


Dietary Restrictions

Guests with specific dietary needs or restrictions have access to information regarding food options at American Family Field. Food content information for all concessions offerings at American Family Field is available for review at all Brewers Guest Relations kiosks. Guests with questions about specific food offerings may also inquire with attendants at any concessions location in order to receive specific information, and information will be provided by Delaware North personnel.

Non-alcoholic sealed plastic bottles (32 ounces or smaller) are permitted as carry-in items (one per person). Fans are encouraged to limit their carry-in items in the interest of expediting the entry process for all fans. To enhance ballpark safety and expedite the security screening process, American Family Field is prohibiting multi-compartment bags and implementing a single-compartment bag policy. Non-clear bags 9" x 5" x 2" or smaller, clear single-compartment tote bags 12" x 12" x 6" or smaller, and one-gallon clear resealable bags will be allowed. Exceptions will be made for diaper bags (maximum size: 16" x 16" x 8") and for ADA/medically necessary items. All carry-in items are subject to inspection. For more information, please visit brewers.com/Security to review permitted and prohibited items. If a medical exception to these policies is required, please call Brewers Guest Relations at (414) 902-4900 in advance.


Drinking Lids and Straws

Paper drinking straws and/or lids are available upon request at concessions locations on all levels of American Family Field. In addition, guests are permitted to bring plastic or rubber drinking straws and/or lids into the ballpark.


Drop-off


Electrical Outlets


Elevators/Escalators/Lifts


Evacuation Instructions

Brewers staff members are trained in emergency preparedness, including with respect to the evacuation of guests with disabilities. In the event of an emergency, wheelchair attendants will be available to assist guests requesting such assistance. Additional Brewers staff members are available to assist guests with disabilities in the event of an evacuation. Should there be an immediate need to evacuate American Family Field, guests will be given instructions via the public address and caption systems. The evacuation/exit instructions will also be posted on the scoreboard and televisions located throughout the concourses. Unless all electrical power sources are rendered inoperable, elevators will remain fully operational during emergency situations and available for use in evacuation of those with accessibility needs. If elevators are not operable, guests requiring assistance should contact a Brewers staff member.


First Aid Rooms presented by Aurora Health Care®


KultureCity

American Family Field has partnered with KultureCity to improve our ability to assist and accommodate guests with sensory needs. Our objective is to provide an inclusive and seamless experience for all guests attending games and events, including those with sensory needs. We strive to raise awareness of the needs and challenges faced by individuals with sensory processing disorders by supplying Brewers staff with continuous training and by offering resources and accommodations to our guests.

Sensory bags, equipped with noise canceling headphones, fidget tools, verbal cue cards, and weighted lap pads will be available at any Brewers Guest Relations kiosk (located on the Field Level near Section 116, the Loge Level behind Section 221, and on the Terrace Level behind Section 419) for guests who may feel overwhelmed by the environment. In addition, a Quiet Area is available for guests who are experiencing sensory overload, offering a sensory bubble wall that provides calm lighting and sounds. The Quiet Area is located on the Terrace Level behind Section 426. Please visit Guest Relations behind Section 419 for access. For more information on the services provided, please visit https://venue.kulturecity.org/venues/milwaukee-brewers-baseball-club.


Parking

Parking Map

Public Transportation

The Milwaukee County Transit System (MCTS) operates two bus routes within walking distance of American Family Field: the GoldLine on Wisconsin Avenue with bus stops located on Wisconsin & 45th Street and Route 18 on National Avenue with bus stops located at National & 43rd Street. All MCTS buses feature a low-floor design, ramps for mobility devices and other accessibility accommodations. For more information, please visit ridemcts.com/rider-information/accessibility. For schedule information, please visit RideMCTS.com. You can plan, track and pay for your ride with WisGo in the Umo App™. The Umo App™ can be downloaded on Google Play or at the Apple App Store.

NOTE: Starting June 4, 2023, the GoldLine bus route will be replaced with the CONNECT BRT on Wisconsin Avenue with bus stops located on Wisconsin & 44th Street.


Restrooms


Seating

American Family Field Seating Map

Segways

Guests wishing to utilize a Segway inside American Family Field as an accessible device are asked to call Brewers Guest Relations at (414) 902-4900 in advance of the date on which they will arrive at American Family Field. This will ensure that all information regarding use of the device is properly communicated.


Service Animals


Suites

All suites are accessible and include a private restroom. Balcony seating may be removed upon request in order to provide wheelchair accommodation. For more information and to make arrangements in advance of the game, please call the Brewers Suite Sales Team at (414) 902-4029.


Text to Security

Fans may report misconduct by texting CREW followed by a space, then their seat/ballpark location and specific concern to 41835. Milwaukee Brewers personnel will monitor and dispatch the appropriate staff to respond. Should further information be required, stadium personnel will respond via a text message or call. Participation in this service is free of charge, but standard carrier text messaging and data charges will apply. Text STOP to 41835 to be removed from any list and end subscription to the service.


Ticket Window


Wheelchair Services presented by Aurora Health Care®


The Milwaukee Brewers reserve the right to change these rules and policies during the season.