In addition to those listed in this Guide, the Milwaukee Brewers offer readily available accommodations for guests with disabilities and special needs. Please call Brewers Guest Relations at (414) 902-4900 prior to your visit to American Family Field or stop by a Brewers Guest Relations kiosk on game days for assistance. The Brewers Guest Relations team has three locations available to serve you, including a wide variety of accommodations for those with disabilities or accessibility needs. The Brewers Guest Relations kiosks are located on the Field Level near Section 116, the Loge Level behind Section 221, and the Terrace Level behind Section 419. Guest Relations on the Field Level remains open for 30 minutes following the completion of games. For more information or assistance, please call Brewers Guest Relations at (414) 902-4900.
Welcome to American Family Field, home of the Milwaukee Brewers. The Brewers take pride in making sure American Family Field can be enjoyed by all of our guests.
This American Family Field Access Guide was designed to assist guests with disabilities find accommodations to make sure everyone has a world-class experience.
- Accommodations / Guest Relations
- Alternative Format Materials
- Assistive Listening Devices
- Comments, Compliments and Feedback
- Dietary Restrictions
- Drinking Lids and Straws
- Electrical Outlets
- Evacuation Instructions
- First Aid Rooms presented by Aurora Health Care®
- Public Transportation
- Service Animals
- Text to Security
- Ticket Window
- Wheelchair Services presented by Aurora Health Care®
Accommodations / Guest Relations
Alternative Format Materials
Braille and tactile signs are located throughout the facility.
Assistive Listening Devices
Assistive listening devices are available free of charge at the Brewers Guest Relations kiosk on the Field Level near Section 116.
Fully accessible ATMs provided by Associated Bank are located in the following areas:
- Field Level: Home Plate Gate; Left Field Gate; near the U.S. Cellular® Power Playground; Section 123
- Loge Level: Section 231
- PNC Club Level: Left-field corner near the Johnson Controls Stadium Club
- Terrace Level: Section 422
Groups may contact Delaware North in advance to arrange special ordering and delivery of concession items. For more information and assistance, please call Delaware North at (414) 902-4700.
Soda, water or juice in factory-sealed plastic bottles are permitted as carry-in items (one per person) and will be subject to inspection at the screening areas. Guests may not bring any cans, glass containers, aerosol cans or CBD products into American Family Field. All bags, purses or fanny packs must be 9" x 5" x 2" or smaller in size and are subject to inspection. Coolers and ice packs are not allowed in the ballpark. Guests are encouraged to limit their carry-in items in the interest of expediting the entry process for all guests. If a medical exception to these policies is required, please call Brewers Guest Relations at (414) 902-4900 in advance.
Guests with specific dietary needs or restrictions have access to information regarding food options at American Family Field. Food content information for all concessions offerings at American Family Field is available for review at all Brewers Guest Relations kiosks. Guests with questions about specific food offerings may also inquire with attendants at any concessions location in order to receive specific information, and information will be provided by Delaware North personnel.
Drinking Lids and Straws
Plastic drinking straws and/or lids are available upon request at concessions locations on all levels of American Family Field. In addition, guests are permitted to bring plastic or rubber drinking straws and/or lids into the ballpark.
Guests with mobility requirements and/or persons requiring accessible drop-off are allowed to be dropped off on the west side of the ballpark (southwest of the home plate gate) at the “Bus Drop-Off” location. Vehicles utilizing this drop-off location should adhere to the following guidelines:
- Vehicles should enter the American Family Field grounds by taking I-94 to Brewers Boulevard South, followed by the American Family Field exit, and stay in the left lane (to Preferred Parking). At the end of the ramp, turn left at the traffic signal, and a parking attendant will be available to assist.
- After drop-off, drivers attending the game should proceed to their vehicle’s appropriate parking section. For preferred parking or accessible parking, drivers should continue west on Frederick Miller Way, and a parking attendant will be available to assist. For general parking and bus parking, drivers should conduct a U-turn and proceed back over Brewers Boulevard to the respective parking area.
For any questions or special requests, guests are encouraged to call Brewers Guest Relations at (414) 902-4900 in advance of their arrival.
Various ADA sections on each level of American Family Field are equipped with one electrical outlet. If additional accommodations are needed, please see an event staff member.
Elevators: Public elevators are located in the left-field corner and at the Clock Tower. Elevators are staffed, are fully accessible, and offer access to all levels of the ballpark.
Escalators: Escalators can be found near most entrances of American Family Field.
Lifts: Wheelchair lifts are located in the Associated Bank Check Deck, the Johnson Controls Stadium Club, the Leinie Lodge and the Northwestern Mutual Legends Club, and in Sections 221 and 236 on the Loge Level. Staff members are readily available to assist with use of the lifts.
Please ask an event staff member for assistance if needed with any elevator, escalator or lift.
Brewers staff members are trained in emergency preparedness, including with respect to the evacuation of guests with disabilities. In the event of an emergency, wheelchair attendants will be available to assist guests requesting such assistance. Additional Brewers staff members are available to assist guests with disabilities in the event of an evacuation. Should there be an immediate need to evacuate American Family Field, guests will be given instructions via the public address and caption systems. The evacuation/exit instructions will also be posted on the scoreboard and televisions located throughout the concourses. Unless all electrical power sources are rendered inoperable, elevators will remain fully operational during emergency situations and available for use in evacuation of those with accessibility needs. If elevators are not operable, guests requiring assistance should contact a Brewers staff member.
First Aid Rooms presented by Aurora Health Care®
American Family Field First Aid Rooms presented by Aurora Health Care® are located on the Field and Terrace Levels behind home plate and include restroom facilities that, like other restrooms at American Family Field, are fully accessible for guests with disabilities. The First Aid Rooms presented by Aurora Health Care® also offer a variety of additional accommodations for guests with disabilities and are staffed by medical personnel from Aurora Health Care®. For any questions about additional accommodations, please call Brewers Guest Relations at (414) 902-4900, visit any Brewers Guest Relations kiosk, or visit either First Aid Room presented by Aurora Health Care®.
For accessible parking locations, please see the American Family Field Parking Map below or visit brewers.com/Parking. Accessible parking does not require a preferred parking pass. Accessible parking requires only a general parking pass, which may be purchased at the applicable price in advance or upon arrival on the day of the game. The general parking pass must be combined with a valid state-issued Americans with Disabilities Act "ADA" permit displayed in your vehicle or on your vehicle license plates to allow parking in the accessible parking spaces. Those who only have the general parking pass without the valid state-issued ADA permit will be directed to General Parking. Violators who fail to display proper plates or permits may be ticketed and/or towed at the owner's expense. Accessible parking spaces are available on a first-come, first-served basis. For additional information, please call (414) 902-4979.
The Milwaukee County Transit System (MCTS) provides bus service to and from American Family Field on game days from downtown Milwaukee and surrounding neighborhoods. All MCTS buses feature a low-floor design, ramps for mobility devices and other accessibility accommodations. For more information, please visit ridemcts.com/Accessibility. The MCTS’s Brewers Line service begins two hours prior to game time and buses operate approximately every 30 minutes. Return trips run until 30 minutes after the end of the game. For more information on the Brewers Line, including a list of Brewers Line bus stops, please visit ridemcts.com/Brewers. In addition to the Brewers Line, several other MCTS routes operate within walking distance of American Family Field. For more information, please visit ridemcts.com/Brewers or the Ride MCTS app.
All restrooms in American Family Field are fully accessible for guests with disabilities. American Family Field First Aid Rooms presented by Aurora Health Care® are located on the Field and Terrace Levels behind home plate and provide additional accessible restrooms for guests with disabilities. The parking lot areas, including the Tailgate Haus and Helfaer Field, offer accessible restrooms as well.
Accessible seating for guests with disabilities or special needs is available on all seating levels of American Family Field. Removable armrests are also available on seats located on the aisle in a variety of locations. Three companion seats are offered in addition to the accessible seat for a total of four tickets per transaction based on ticket availability at the time of the request. In addition, accessible seating is available to accommodate large groups. Each of the all-inclusive areas, suites and restaurants at American Family Field also accommodate guests with disabilities. For a full ballpark seating chart, including locations of accessible seating, please click here. For ticket availability and special requests, please call the Brewers Ticket Office at (414) 902-4000 or visit brewers.com/Tickets. For more information on accessibility for Suites at American Family Field, please see “Suites” below.
Guests wishing to utilize a Segway inside American Family Field as an accessible device are asked to call Brewers Guest Relations at (414) 902-4900 in advance of the date on which they will arrive at American Family Field. This will ensure that all information regarding use of the device is properly communicated.
Service animals, as defined by the Americans with Disabilities Act, are welcome at American Family Field, provided they are accompanied by the handler, trained to provide a service to the handler, and leashed at all times.
All suites are accessible and include a private restroom. Balcony seating may be removed upon request in order to provide wheelchair accommodation. For more information and to make arrangements in advance of the game, please call the Brewers Suite Sales at (414) 902-4029.
Text to Security
Guests may report suspected abuse of ADA seating or other misconduct by texting CREW, followed by a space, then their seat/ballpark location and specific concern to 41835. Milwaukee Brewers personnel will monitor and dispatch the appropriate staff to respond. Should further information be required, ballpark personnel will respond via a text message or call. Participation in this service is free of charge, but standard carrier text messaging and data charges will apply. Text STOP to 41835 to be removed from any list and end subscription to the service.
An accessible ticket window (will call window #6) is located at the main American Family Field ticket office at the home plate entrance.
Wheelchair Services presented by Aurora Health Care®
A limited number of ushers and wheelchairs are available to transport guests from inside the entry gates to and from their seat locations. This service is available by alerting ballpark staff at the gates or an usher in the seating bowl and is intended only for arrivals and departures. Wheelchair service may not be used to bring guests from seats to concessions, retail locations or anywhere else in the ballpark other a designated exit gate. The Brewers do not lend or rent wheelchairs or other mobility devices.
The Milwaukee Brewers reserve the right to change these rules and policies during the season. Please visit brewers.com for any changes to this document.