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Access Guide for Guests with Disabilities

Welcome to American Family Field, home of the Milwaukee Brewers. The Brewers take pride in making sure American Family Field can be enjoyed by all of our guests.

This American Family Field Access Guide was designed to assist guests with disabilities find accommodations to make sure everyone has a world-class experience.



Accommodations / Guest Relations


Alternative Format Materials

Braille and tactile signs are located throughout the facility.


Assistive Listening Devices


ATMs


Captioning


Comments, Compliments and Feedback

Guests with a comment, compliment or feedback are encouraged to e-mail [email protected] or call Brewers Guest Relations at (414) 902-4900.


Concessions

Groups may contact Delaware North in advance to arrange special ordering and delivery of concession items. For more information and assistance, please call Delaware North at (414) 902-4700.


Dietary Restrictions

Soda, water or juice in factory-sealed plastic bottles are permitted as carry-in items (one per person) and will be subject to inspection at the screening areas. Guests may not bring any cans, glass containers, aerosol cans or CBD products into American Family Field. All bags, purses or fanny packs must be 9" x 5" x 2" or smaller in size and are subject to inspection. Coolers and ice packs are not allowed in the ballpark. Guests are encouraged to limit their carry-in items in the interest of expediting the entry process for all guests. If a medical exception to these policies is required, please call Brewers Guest Relations at (414) 902-4900 in advance.

Guests with specific dietary needs or restrictions have access to information regarding food options at American Family Field. Food content information for all concessions offerings at American Family Field is available for review at all Brewers Guest Relations kiosks. Guests with questions about specific food offerings may also inquire with attendants at any concessions location in order to receive specific information, and information will be provided by Delaware North personnel.


Drinking Lids and Straws

Plastic drinking straws and/or lids are available upon request at concessions locations on all levels of American Family Field. In addition, guests are permitted to bring plastic or rubber drinking straws and/or lids into the ballpark.


Drop-off


Electrical Outlets


Elevators/Escalators/Lifts


Evacuation Instructions

Brewers staff members are trained in emergency preparedness, including with respect to the evacuation of guests with disabilities. In the event of an emergency, wheelchair attendants will be available to assist guests requesting such assistance. Additional Brewers staff members are available to assist guests with disabilities in the event of an evacuation. Should there be an immediate need to evacuate American Family Field, guests will be given instructions via the public address and caption systems. The evacuation/exit instructions will also be posted on the scoreboard and televisions located throughout the concourses. Unless all electrical power sources are rendered inoperable, elevators will remain fully operational during emergency situations and available for use in evacuation of those with accessibility needs. If elevators are not operable, guests requiring assistance should contact a Brewers staff member.


First Aid Rooms presented by Aurora Health Care®


Parking


Public Transportation

The Milwaukee County Transit System (MCTS) provides bus service to and from American Family Field on game days from downtown Milwaukee and surrounding neighborhoods. All MCTS buses feature a low-floor design, ramps for mobility devices and other accessibility accommodations. For more information, please visit ridemcts.com/Accessibility. The MCTS’s Brewers Line service begins two hours prior to game time and buses operate approximately every 30 minutes. Return trips run until 30 minutes after the end of the game. For more information on the Brewers Line, including a list of Brewers Line bus stops, please visit ridemcts.com/Brewers. In addition to the Brewers Line, several other MCTS routes operate within walking distance of American Family Field. For more information, please visit ridemcts.com/Brewers or the Ride MCTS app.


Restrooms


Seating


Segways

Guests wishing to utilize a Segway inside American Family Field as an accessible device are asked to call Brewers Guest Relations at (414) 902-4900 in advance of the date on which they will arrive at American Family Field. This will ensure that all information regarding use of the device is properly communicated.


Service Animals


Suites

All suites are accessible and include a private restroom. Balcony seating may be removed upon request in order to provide wheelchair accommodation. For more information and to make arrangements in advance of the game, please call the Brewers Suite Sales at (414) 902-4029.


Text to Security

Guests may report suspected abuse of ADA seating or other misconduct by texting CREW, followed by a space, then their seat/ballpark location and specific concern to 41835. Milwaukee Brewers personnel will monitor and dispatch the appropriate staff to respond. Should further information be required, ballpark personnel will respond via a text message or call. Participation in this service is free of charge, but standard carrier text messaging and data charges will apply. Text STOP to 41835 to be removed from any list and end subscription to the service.


Ticket Window


Wheelchair Services presented by Aurora Health Care®


The Milwaukee Brewers reserve the right to change these rules and policies during the season. Please visit brewers.com for any changes to this document.