In addition to those listed in this Guide, the Milwaukee Brewers offer a wide variety of readily available accommodations for guests with disabilities and accessibility needs. Please call Brewers Guest Relations at (414) 902-4900 prior to your visit to American Family Field or stop by a Brewers Guest Relations kiosk on game days for assistance. The Brewers Guest Relations team has three locations available to serve you, Field Level near Section 116, Loge Level behind Section 221, and Terrace Level behind Section 419. Guest Relations on the Field Level remains open for 30 minutes following the completion of games. For more information or assistance, please call Brewers Guest Relations at (414) 902-4900.
Access Guide for Guests with Disabilities
Welcome to American Family Field, home of the Milwaukee Brewers. The Brewers take pride in making sure all of our guests can enjoy American Family Field.
This American Family Field Access Guide was designed to help guests with disabilities find accommodations and ensure they have a world-class experience at American Family Field.
- Accommodations/Guest Relations
- Alternative Format Materials
- Assistive Listening Devices
- Comments, Compliments and Feedback
- Dietary Restrictions
- Drinking Lids and Straws
- Electrical Outlets
- Evacuation Instructions
- First Aid Rooms presented by Aurora Health Care®
- Public Transportation
- Service Animals
- Text to Security
- Ticket Window
- Wheelchair Services presented by Aurora Health Care®
Alternative Format Materials
Braille and tactile signs are located throughout the facility.
Assistive Listening Devices
Assistive listening devices for our public address announcements are available free of charge at the Brewers Guest Relations kiosk on the Field Level near Section 116.
Fully accessible ATMs provided by Associated Bank are located in the following areas:
- Field Level: Home Plate Gate; Left Field Gate; near the UScellular® Power Playground; Section 123
- Loge Level: Section 231
- PNC Club Level: Left-field corner near X-Golf
- Terrace Level: Section 422
Groups may contact Delaware North in advance to arrange special ordering and delivery of concession items. For more information and assistance, please call Delaware North at (414) 902-4700.
Guests with specific dietary needs or restrictions have access to information regarding food options at American Family Field. Food content information for all concessions offerings at American Family Field is available for review at all Brewers Guest Relations kiosks. Guests with questions about specific food offerings may also inquire with attendants at any concessions location in order to receive specific information, and information will be provided by Delaware North personnel.
Non-alcoholic sealed plastic bottles (32 ounces or smaller) are permitted as carry-in items (one per person). Fans are encouraged to limit their carry-in items in the interest of expediting the entry process for all fans. To enhance ballpark safety and expedite the security screening process, American Family Field is prohibiting multi-compartment bags and implementing a single-compartment bag policy. Non-clear bags 9" x 5" x 2" or smaller, clear single-compartment tote bags 12" x 12" x 6" or smaller, and one-gallon clear resealable bags will be allowed. Exceptions will be made for diaper bags (maximum size: 16" x 16" x 8") and for ADA/medically necessary items. All carry-in items are subject to inspection. For more information, please visit brewers.com/Security to review permitted and prohibited items. If a medical exception to these policies is required, please call Brewers Guest Relations at (414) 902-4900 in advance.
Drinking Lids and Straws
Paper drinking straws and/or lids are available upon request at concessions locations on all levels of American Family Field. In addition, guests are permitted to bring plastic or rubber drinking straws and/or lids into the ballpark.
Guests with mobility requirements and/or persons requiring accessible drop-off are allowed to be dropped off on the west side of the ballpark (southwest of the Home Plate Gate) at the "Bus Drop-Off" location. Vehicles utilizing this drop-off location should adhere to the following guidelines:
- Vehicles must enter the American Family Field grounds by taking I-94 to Brewers Boulevard South, followed by the American Family Field exit, and stay in the left lane (to Preferred Parking). At the end of the ramp, turn left at the traffic signal, and a parking attendant will be available to assist.
- After drop-off, drivers attending the game should proceed to their vehicle's appropriate parking section. For preferred parking or accessible parking, drivers should continue west on Frederick Miller Way, and a parking attendant will be available to assist. For general parking and bus parking, drivers should conduct a U-turn and proceed back over Brewers Boulevard to the respective parking area.
For any questions or special requests, guests are encouraged to call Brewers Guest Relations at (414) 902-4900 in advance of their arrival.
Various ADA sections on each level of American Family Field are equipped with one electrical outlet. If additional accommodations are needed, please see an event staff member.
Elevators: Public elevators are located in the left-field corner and at the Clock Tower. Elevators are staffed, are fully accessible, and offer access to all levels of the ballpark.
Escalators: Escalators can be found near most entrances of American Family Field. Please do not board an escalator with a baby stroller, walker, wheelchair, cane, crutches, etc. Please exercise caution and comply with all other escalator guidelines at all times during escalator use.
Lifts: Wheelchair lifts are located in the Associated Bank Power Alley, J. Leinenkugel's Barrel Yard, Miller Lite Landing, Northwestern Mutual Legends Club, Vizzy Loft, X-Golf, and in Section 221 on the Loge Level. Staff members are readily available to assist with use of the lifts.
Please ask an event staff member for assistance if needed with any elevator, escalator, or lift.
Brewers staff members are trained in emergency preparedness, including with respect to the evacuation of guests with disabilities. In the event of an emergency, wheelchair attendants will be available to assist guests requesting such assistance. Additional Brewers staff members are available to assist guests with disabilities in the event of an evacuation. Should there be an immediate need to evacuate American Family Field, guests will be given instructions via the public address and caption systems. The evacuation/exit instructions will also be posted on the scoreboard and televisions located throughout the concourses. Unless all electrical power sources are rendered inoperable, elevators will remain fully operational during emergency situations and available for use in evacuation of those with accessibility needs. If elevators are not operable, guests requiring assistance should contact a Brewers staff member.
First Aid Rooms presented by Aurora Health Care®
American Family Field First Aid Rooms are located on the Field and Terrace Levels behind home plate and include restroom facilities that, like all other restrooms at American Family Field, are fully accessible for guests with disabilities. The First Aid Rooms also offer a variety of additional accommodations for guests with disabilities and are staffed by medical personnel from Aurora Health Care®. For any questions about additional accommodations, please call Brewers Guest Relations at (414) 902-4900, visit any Brewers Guest Relations kiosk, or visit either First Aid Room.
American Family Field has partnered with KultureCity to improve our ability to assist and accommodate guests with sensory needs. Our objective is to provide an inclusive and seamless experience for all guests attending games and events, including those with sensory needs. We strive to raise awareness of the needs and challenges faced by individuals with sensory processing disorders by supplying Brewers staff with continuous training and by offering resources and accommodations to our guests.
Sensory bags, equipped with noise canceling headphones, fidget tools, verbal cue cards, and weighted lap pads will be available at any Brewers Guest Relations kiosk (located on the Field Level near Section 116, the Loge Level behind Section 221, and on the Terrace Level behind Section 419) for guests who may feel overwhelmed by the environment. In addition, a Quiet Area is available for guests who are experiencing sensory overload, offering a sensory bubble wall that provides calm lighting and sounds. The Quiet Area is located on the Terrace Level behind Section 426. Please visit Guest Relations behind Section 419 for access. For more information on the services provided, please visit https://venue.kulturecity.org/venues/milwaukee-brewers-baseball-club.
For accessible parking locations, please see the American Family Field Parking Map below or visit brewers.com/Parking. Accessible parking does not require a preferred parking pass. Accessible parking requires only a general parking pass, which may be purchased at the applicable price in advance or upon arrival on the day of the game. The general parking pass must be combined with a valid state-issued Americans with Disabilities Act "ADA" permit displayed in your vehicle or on your vehicle license plates to allow parking in the accessible parking spaces. Those who only have the general parking pass without the valid state-issued ADA permit will be directed to General Parking. Violators who fail to display proper plates or permits may be ticketed and/or towed at the owner's expense. Accessible parking spaces are available on a first-come, first-served basis so we recommend arriving early. For more information, please call (414) 902-4979.
The Milwaukee County Transit System (MCTS) operates two bus routes within walking distance of American Family Field: the GoldLine on Wisconsin Avenue with bus stops located on Wisconsin & 45th Street and Route 18 on National Avenue with bus stops located at National & 43rd Street. All MCTS buses feature a low-floor design, ramps for mobility devices and other accessibility accommodations. For more information, please visit ridemcts.com/rider-information/accessibility. For schedule information, please visit RideMCTS.com. You can plan, track and pay for your ride with WisGo in the Umo App™. The Umo App™ can be downloaded on Google Play or at the Apple App Store.
NOTE: Starting June 4, 2023, the GoldLine bus route will be replaced with the CONNECT BRT on Wisconsin Avenue with bus stops located on Wisconsin & 44th Street.
All restrooms in American Family Field are fully accessible for guests with disabilities. American Family Field First Aid Rooms presented by Aurora Health Care® are located on the Field and Terrace Levels behind home plate and provide additional accessible restrooms for guests with disabilities. The parking lot areas, including the Tailgate Haus and Helfaer Field, offer accessible restrooms as well.
Accessible seating for guests with disabilities or special needs is available on all seating levels of American Family Field. Removable armrests are also available on seats located on the aisle in a variety of locations. Three companion seats are offered in addition to the accessible seat for a total of four tickets per transaction based on ticket availability at the time of the request. In addition, accessible seating is available to accommodate large groups. Each of the all-inclusive areas, suites and restaurants at American Family Field also accommodate guests with disabilities. For a full ballpark seating chart, including locations of accessible seating, please see below or visit brewers.com/Seating. For ticket availability and special requests, please call the Brewers Ticket Office at (414) 902-4000 or visit brewers.com/Tickets. For more information on accessibility for Suites at American Family Field, please see “Suites” below.
Guests wishing to utilize a Segway inside American Family Field as an accessible device are asked to call Brewers Guest Relations at (414) 902-4900 in advance of the date on which they will arrive at American Family Field. This will ensure that all information regarding use of the device is properly communicated.
Service animals, as defined by the Americans with Disabilities Act, are welcome at American Family Field, provided they are accompanied by the handler, trained to provide a service to the handler, and leashed at all times.
All suites are accessible and include a private restroom. Balcony seating may be removed upon request in order to provide wheelchair accommodation. For more information and to make arrangements in advance of the game, please call the Brewers Suite Sales Team at (414) 902-4029.
Text to Security
Fans may report misconduct by texting CREW followed by a space, then their seat/ballpark location and specific concern to 41835. Milwaukee Brewers personnel will monitor and dispatch the appropriate staff to respond. Should further information be required, stadium personnel will respond via a text message or call. Participation in this service is free of charge, but standard carrier text messaging and data charges will apply. Text STOP to 41835 to be removed from any list and end subscription to the service.
An accessible ticket window (will call window #6) is located at the main American Family Field ticket office at the home plate entrance.
Wheelchair Services presented by Aurora Health Care®
A limited number of ushers and wheelchairs are available to transport guests from inside the entry gates to and from their seat locations. This service is available by alerting ballpark staff at the gates or an usher in the seating bowl and is intended only for arrivals and departures. Wheelchair service may not be used to bring guests from seats to concessions, retail locations, restrooms or anywhere else in the ballpark other than a designated exit gate. The Brewers do not lend or rent wheelchairs or other mobility devices. If a wheelchair is needed during games, we recommend suppling your own wheelchair.
The Milwaukee Brewers reserve the right to change these rules and policies during the season.
Comments, Compliments and Feedback
Guests with a comment, compliment or feedback are encouraged to e-mail [email protected] or call Brewers Guest Relations at (414) 902-4900.