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Compadres Fan Rewards FAQs

Compadres Centers are located near Sections 109 and 135. Compadres Centers are open during all Padres home games from the time gates open through the 7th inning.

We love to hear feedback from Compadres! Email rewards@padres.com for questions and feedback.

OVERVIEW

What is Compadres Fan Rewards?
Compadres Fan Rewards is the official fan loyalty program of the San Diego Padres where you get rewarded for the things you already do as a fan. Including: purchasing tickets, attending games, using Padres Pay to purchase concessions and merchandise and much more. Points can be redeemed for exclusive rewards and experiences through the Compadres Fan Rewards portal. To sign up, manage account and learn more about the program visit padres.com/compadres.

Who is eligible to be part of the Compadres Fan Rewards program? 
All fans are eligible to join the Compadres Fan Rewards program. Season Ticket Members are automatically enrolled in the Compadres Fan Rewards program. Fan loyalty affords Members access to exclusive benefits through the program based on Membership level and tenure.

Is there a cost to join? 
No, Compadres Fan Rewards is free for all Padres fans.

Where can I read the program terms and conditions? 
The complete program terms and conditions are available here 

Do I need a computer or mobile device to participate? 
Yes. A device with internet access is needed for account login, managing points and completing certain activities. Compadres Fan Rewards participants can manage their accounts through an internet browser via the Compadres portal. To access the mobile portal within the MLB.com Ballpark app, fans will need an iPhone or Android smartphone device.

Take Compadres Fan Rewards mobile to enhance the in game experience and earn more points. MLB Ballpark app is the official Petco Park mobile application, available for iPhone and Android smartphones, that complements and personalizes your trip to Petco Park with mobile ticketing, cashless payments, check-in, offers, promotions, seat upgrades, express feedback, exclusive content, access to the Compadres Fan Rewards portal and more. Visit padres.com/ballparkapp to download the MLB.com Ballpark application. 

Where can I learn more about Compadres Fan Rewards?
To learn more about the program, visit padres.com/compadres

EARNING POINTS

What are points? 
Compadres Fan Rewards points are earned for completing official activities. Padres Season Ticket Members receive exclusive Membership bonus points. Use points to purchase items and experience in the Rewards Marketplace and bid on exclusive Auction item and experiences. Points expire each year on December 31. Membership bonus points will be awarded on January 2 of each year.


How can I earn points? 
You will earn points for official activities. To preview the full list of rewarded activities, visit padres.com/compadres. Your point balance and transaction history can be found on your account within the Compadres Fan Rewards portal. 

Membership, Tenure and Spend: Fans who purchase a Padres Season Ticket Membership will receive exclusive bonus points each year. Bonus points are awarded annually based on Membership plan (Platinum, Gold, Blue, Flex), tenure and spend. 


Purchases: Earn points for making single game ticket purchases. In addition, Compadres will earn points for making concession and merchandise purchases with Padres Pay. Padres Members receive a 10% discount on concessions and retail purchases when scanning the digital card in the MLB Ballpark app before completing the purchase. Make purchases with Padres Pay at concessions and retail spaces throughout the ballpark to earn one (1) point for ever $1 spent. Compadres Visa Card holders will receive 3X the points on concessions and retail purchases at Petco Park and other Padres outlets. Please note, the points earned from a purchase may take up to 24 hours to post to the corresponding Compadres account.

Designated Activities: There are a variety of designated activities that allow you to continuously earn points all year long. 

Visit padres.com/compadres for the most updated list of activity points. 


Can I purchase points? 
Unfortunately, points do not have a monetary value and cannot be purchased. The only way to accumulate points is to earn them through designated activities. 

Will rewards I purchase with my points expire?
Yes, rewards purchased through the Compadres Fan Rewards portal have a 30-day expiration date. This means you need to pick up your item(s) within 30 days of redeeming on the portal. If you do not pick up your item before the 30-day deadline the item will no longer appear in your wallet and be available for you to claim. Points will not be refunded for redeemed items that are not picked up. You can pick up your items at the Compadres Fan Rewards center at Section 109 during Padres home games or by making an appointment to pick up at the Ticket Office Lobby on Park Blvd. Monday - Friday 9:00 a.m. - 5:00 p.m.

Are points refundable?
No, points are nonrefundable. Points used to purchase an item or an experience on the Compadres Fan Rewards portal cannot be refunded after purchase. Points used to bid on an auction cannot be refunded either. Items purchased cannot be returned or exchanged. Experiences or events purchased, attended or not, cannot be refunded for the point value of the experience.


Will points expire? 
Yes, points expire on December 31 of each year. 

I believe there was an error in my points calculation, what should I do? 
If you are a Padres Season Ticket Member, contact your Membership Services Representative directly or email membershipservices@padres.com. If you are not a Member, contact the Compadres Fan Rewards team at rewards@padres.com and we will work to quickly address the problem.

What can I do with my points? 
Points may be redeemed for two different types of rewards: (1) Marketplace items and experiences and 2) Auction prizes. Use points to bid on Auctions and purchase Marketplace items and experiences. 

What items and experiences are available through the Marketplace and Auctions? 
New items, experiences and auctions are added every Monday at 9:00 a.m. to the Compadres Fan Rewards portal. Exclusive Padres Season Ticket Membership events are added the first Tuesday of each month.

How many points can I bid on an auction? 
Total points are the initial balance of available points to use for Auctions. Upon winning an Auction, those points will be deducted from your total points balance. View your available points within each Auction listing ("Total Points Available to Bid"), next to the bid entry box.

Can I win an auction multiple times? 
Compadres Fan Rewards participants may not bid on experiences that you have already won. This allows as many unique Compadres Fan Rewards participants as possible to enjoy each experience.

Do I lose points used to bid if I don't win an Auction? 
No, points are only deducted from the winner of the Auction.

CLAIMING REWARDS

How do I claim my rewards?
In season, items may be picked up at the Compadres Fan Rewards Center at Section 109 on game days prior to the middle of the 7
th Inning. During the off-season you will need to schedule an appointment to pick-up your items by emailing rewards@padres.com. Please include your Member ID, what items you plan to pick up and the specific date and time you would like to stop by in your appointment request. Our Season Ticket Lobby is open Monday-Friday from 9:00 a.m. - 5:00 p.m. Both in-season and during the off-season, you will have 30 days to claim your items after purchase. If you fail to pick up your item(s) before then you will forfeit the item(s).

What if I cannot attend a game within 30 days of purchasing an item?
If you cannot attend a game within the 30-day window, you may purchase the Compadres Fan Rewards Mailing Option for $10.00. Items will be mailed on a monthly basis. To purchase the Compadres Fan Rewards Mailing Option click here.

Please Note: If you select the mailing option but chose to pick up your item(s) during a game at Petco Park, you will forgo them being mailed to you.

PADRES PAY

Leave your wallet at home - Padres Pay is the official currency of Petco Park! Make purchases with Padres Pay at concessions and retail spaces throughout the ballpark to earn one (1) point for every $1 spent. Compadres Visa Card holders will receive 3X the points on concessions and retail purchases at Petco Park and other Padres outlets. Padres Members receive a 10% discount on concessions and retail purchases when scanning the digital card in the MLB Ballpark app before completing the purchase.

ACTIVATING YOUR DIGITAL ACCESS - MLB BALLPARK APPLICATION

What is the MLB Ballpark application? 
MLB Ballpark complements and personalizes your experience at Petco Park with digital access, check-in, instant fan feedback, offers, promotions, exclusive content, seat upgrades and access to the mobile Compadres Fan Rewards portal and more. You earn points for attending games, purchasing concessions and merchandise with E-cash, inviting partners and engaging with the Padres.

How does the app enhance my experience? 
Within the Wallet of the MLB Ballpark app, you can find the Compadres Fan Rewards digital card. The barcode can be used to enter the ballpark and pay for concessions and merchandise.

Can everyone use the app? 
Yes, as long as you download the MLB Ballpark app (iPhone or Android) and link your Compadres Fan Rewards account you can utilize your phone to access your account.

How do I use the app? 
Using the app is a very easy and convenient process. Download the MLB Ballpark app on your iPhone or Android device and login with the same email address and password that you use for your Compadres Fan Rewards account.

Why would I use the app?
The Padres made a significant investment in mobile technology to improve the fan experience at Petco Park. In addition to tickets, Padres Pay and rewards access, we continue to launch new enhancements within the MLB Ballpark app to improve the fan experience.

SUPPORT

If I have a question or support issue what should I do? 
Padres Season Ticket Member, contact your Membership Services Representative directly or email membershipservices@padres.com. If you are not a Member, contact the Compadres Fan Rewards team at rewards@padres.com and we will work to quickly address the problem. Please allow up to two business days for a response to your question. 


I have completed the activities, but I did not earn points right away. Why is that? 
Sometimes there is a delay in points showing up on your account. Points can take longer than 24 hours to appear. Compadres Fan Rewards participants can verify that the activity has been counted in the Activity section.

In the event points should have been awarded and are not showing up, please contact us and provide as many details as possible about the activity that was not awarded and we will work to locate any issues and award points if applicable. If a purchase (if applicable) was not rewarded please email us the purchase date, receipt number, items purchased and amount paid.