What is the minimum or maximum size for a group outing?
A group is considered a minimum of 20 tickets for a game. There is no maximum for a group outing, just based on availability for the game you are selecting.
What time can my group enter Fenway Park?
Groups can enter Fenway Park through any gate when Fenway Park opens 1 ½ hours before first pitch. We encourage groups to enter through the recommended Gate listed on your game ticket.
Where do you recommend my group to park or to order a Bus Parking pass?
We encourage guests to use public transportation to get to Fenway Park. More information on directions can be found here. Guests can park vehicles in any of the surrounding lots to Fenway Park. The Boston Red Sox and Fenway Park do not offer Bus Parking.
What happens if the game I purchase is postponed and rescheduled for a different date?
If legal game is not replayed or not rescheduled with same ticket valid, the rain check must be exchanged at the Red Sox ticket office in person by the lawful holder or by mail for a ticket of the same price, if available, for any future regularly scheduled game of the current season. If game is rescheduled NO REFUNDS or EXCHANGES will be issued. The original ticket will be valid for the makeup game.
Where can I go if I need to speak with a Group Sales Representative during the game?
Please visit the Group Sales table located at Gate C, behind Bleacher 37. There will be a Group Sales staff member present 1 ½ hours prior to first pitch through the end of the 3rd inning.
Can I purchase concession value for my guests to use around the stadium?
Our Loaded Value ticket option is a great way to add money to the tickets for your guests to use at most concession stand around the stadium. You can now add Loaded Value onto the barcode of your tickets. You will have the option to select one increment to load onto all your tickets. The increments are $10, $15, $25, or $40. The guest will bring their ticket to the concession stand, the ticket will be scanned, and the money will be directly applied to their order balance.
What age do children require a ticket to enter Fenway Park?
Children three year of age and older require a ticket to the game.
My tickets were lost or stolen, what can I do?
Lost tickets can only be replaced if requested by the account holder of record. Tickets will only be reissued to the account holder of record at the discretion of Red Sox management to be picked up day of game at Red Sox Will Call. Under no circumstances will the newly reissued tickets be sent to the account holder. If tickets are stolen the single game ticket account holder of record must provide an official police report including exact seat location and account information to the Boston Red Sox Ticket Office. After review by Red Sox management tickets may be reissued and sent via priority mail to the account holder of record. If game is less than 2 weeks away the tickets will be held at Red Sox Will Call to be picked up day of game by account holder of record. Please contact your Group Sales Representative or the Group Sales office immediately at 617-226-6835.
When will I receive my tickets in the mail?
Group Tickets will not be mailed out. All tickets will be accessible digitally via Ticket Toss. Once your balance is fully paid, you'll be able to access your "My Tickets" account on www.redsox.com/mytickets. For more information or to obtain your password, please contact your Group Sales Representative or the Group Sales Office at 617-226-6835.
Can I email my group tickets to my guests?
Group Leaders will be able to access their account online and email out tickets to their guests via Red Sox Ticket Toss. To access your account, please contact your Group Sales Representative or the Group Sales office at 617-226-6835.
Can I leave tickets at Will Call for my guests to pick up?
We do not allow tickets to be dropped off at any Will Call to be picked up by members of your party. We strongly encourage groups to distribute tickets to their guests before game time via My Tickets.
I reserved an area or space for my group at Fenway Park. Who can I contact regarding catering for my party?
Please contact Emily Ladroga via email or by phone at 617-226-6353 for more assistance. Please contact Aramark's Catering Manager Knoefel Longest to discuss food and beverage options for your group. He can be reached at firstname.lastname@example.org or 617-536-6683 x4939.
Can Wally come visit my group?
We do book Wally appearances to visit your group during a game. For more information please contact your Group Sales Representative or the Group Sales office at 617-226-6835 or email@example.com.