What is the minimum or maximum size for a group outing?
A group is considered a minimum of 20 tickets for a game. There is no maximum for a group outing, just based on availability for the game you are selecting.
What time can my group enter Fenway Park?
Groups can enter Fenway Park through any gate when Fenway Park opens 1 ½ hours before first pitch. We encourage groups to enter through the recommended Gate listed on your game ticket.
Where do you recommend my group to park or to order a Bus Parking pass?
We encourage guests to use public transportation to get to Fenway Park. More information on directions can be found here. Guests can park vehicles in any of the surrounding lots to Fenway Park. The Boston Red Sox and Fenway Park do not offer Bus Parking.
What happens if the game I purchase is postponed and rescheduled for a different date?
If legal game is not replayed or not rescheduled with same ticket valid, the rain check must be exchanged at the Red Sox ticket office in person by the lawful holder or by mail for a ticket of the same price, if available, for any future regularly scheduled game of the current season. If game is rescheduled NO REFUNDS or EXCHANGES will be issued. The original ticket will be valid for the makeup game.
Where can I go if I need to speak with a Group Sales Account Executive during the game?
Please visit the Group Sales table located at Gate C, behind Bleacher 37. There will be a Group Sales staff member present 1 ½ hours prior to first pitch through the end of the 3rd inning.
Can I purchase concession value for my guests to use around the stadium?
Our Loaded Value ticket option is a great way to add food & beverage credits onto your guests tickets to use at concession stands around the ballpark. Loaded Value comes in a fixed monetary amount of $10, $15, $25, or $40 which is applied directly to the barcode of the ticket.
What age do children require a ticket to enter Fenway Park?
Children three years of age and older require a ticket to the game.
When will I receive my tickets in the mail?
Group Tickets will not be mailed out. All tickets will be accessible digitally via Ticket Toss. Once your balance is fully paid, you'll be able to access your "My Tickets" account on www.redsox.com/mytickets. For more information or to obtain your password, please contact your Group Sales Account Executive or the Group Sales Office at 617-226-6835.
Can I email my group tickets to my guests?
Group Leaders will be able to access their account online and email out tickets to their guests via Red Sox Ticket Toss. To access your account, please contact your Group Sales Account Executive or the Group Sales office at 617-226-6835.
Can I leave tickets at Will Call for my guests to pick up?
We do not allow tickets to be dropped off at any Will Call to be picked up by members of your party. We strongly encourage groups to distribute tickets to their guests before game time via My Tickets.
I reserved an area or space for my group at Fenway Park. Who can I contact regarding catering for my party?
Please contact Emily Ladroga via email or by phone at 617-226-6353 for more assistance.
Can Wally and/or Tessie come visit my group?
We do book Wally and/or Tessie appearances to visit your group during a game. For more information please contact your Group Sales Account Executive or the Group Sales office at 617-226-6835 or email@example.com.
What if I can't login to my online account?/ What if I am having trouble with my online Account Manager?
Please visit for instructions on how to re-set passwords, email tickets etc!