Tigers Wallet

Tigers Wallet provides a seamless way for fans to manage their ticket entitlements and concession credit in one centralized wallet experience. Tigers Wallet is available to fans using the MLB Ballpark app at Comerica Park concession and retail locations, some restrictions may apply based on the credit or discount. Please see Terms of Use and Privacy Policy for more information.

What is Tigers Wallet and how does it work?
Tigers Wallet is a centralized payment system integrated into the MLB Ballpark app that allows fans to quickly and easily pay for tickets, concessions, and merchandise at the ballpark. Fans only need to store their credit card information once, and they can use it for Club.com or in-app ticket purchases and/or select stadium purchases without having to re-enter payment details. This simplifies the in-venue purchasing process by providing a single payment method for tickets, food, and merchandise, streamlining transactions, reducing friction, and allowing fans to focus more on enjoying the game rather than worrying about payment methods.

What are the main features and benefits of using Tigers Wallet?
Tigers Wallet centralizes your wallet, making your ballpark experience smoother and more enjoyable.

• One-Time Setup: Add your payment card once, and never have to enter it again.
• All-In-One Wallet: Use it for tickets, concessions, and merchandise.
• Seamless Integration: Pay with Tigers Wallet across multiple platforms (online, in-app, in-person).
• Access and Combine Additional Benefits: Access Tigers provided entitlements such as loaded ticket value or season ticket holder discounts while combining with your payment card on file for one combined scan & pay.

How do I add a new payment card into my Tigers Wallet?
Fans can add new cards into their wallet two ways: by adding a new card through the MLB Ballpark app or saving a card on file when purchasing tickets to a game. Adding a card through the MLB Ballpark app will also add the card on the fan’s MyTickets account and vice versa. To add a new card through the MLB Ballpark app, access the Tigers Wallet from the Home Tab. If you do not have a card saved on file, follow the instructions to add a card. After adding a card on file, fans will also have the option to save multiple cards to their wallet by selecting the “Add” button. When you save a card on file during a ticket purchase, the card will also now be available in the MLB Ballpark app the next time a fan visits the ballpark.

How do I remove a payment card from my Tigers Wallet?
Fans can remove a card within the MLB Ballpark app by tapping on the card and selecting “Remove this Card” in the wallet. Fans can also remove a card by logging into their tigers.com/mytickets account, selecting My Account, and the Payment Info option to manage cards on file. Removing a card from the MLB Ballpark app will also remove the card on the fan’s MyTickets account and vice versa.

How does “Scan to Pay” work? Will any of my discounts, entitlements, or loaded values be applied?
“Scan to Pay” will apply all of your wallet benefits into one easy QR code to scan at time of payment. The transaction will be processed in the following order:

• Apply discounts (if applicable)
• Apply loaded value (if applicable)
• Apply stored value (if applicable)
• Charge remaining balance to card on file (last used payment card)

If I have multiple loaded value amounts, can I choose which one I want to use during a purchase?
Yes, fans can choose to scan the loaded value cards individually or edit which loaded value amounts on the “Scan & Pay” view by selecting the “Edit” button on the consolidated QR code screen.

If I have multiple payment cards in my wallet, can I choose which one I want to use during a purchase?
Yes, fans can choose to scan the payment cards individually or edit which payment card on the “Scan & Pay” view by selecting the “Edit” button on the consolidated QR code screen.

Can I use Tigers Wallet at all concession stands and team stores?
Yes, Tigers Wallet is accepted at the majority of concession stands and team stores at the ballpark.

Is Tigers Wallet secure and how does it protect my payment information?
Yes, Tigers Wallet is designed with security in mind. Payment information is securely tokenized and stored, ensuring that sensitive data is protected.

Where can I see my early renewal ballpark credit?
This ballpark credit will live under the tile "Early Renewal Loaded Value" Credit earned as part of an early renewal incentive is eligible in the following season.