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Mobile Ticketing in the MLB Ballpark app FAQs

Mobile Ticketing - General Questions

What makes mobile ticketing better?
Mobile tickets are the safest, most convenient and flexible way to receive and manage your tickets while increasing protection against fraud. You may quickly and easily enter Comerica Park using your smartphone while reducing the risk of forgotten, lost, stolen or counterfeit tickets. In addition, you can manage, transfer and/or sell your Tigers tickets at any time.

What is the cost for managing mobile tickets?
Managing tickets through the Ballpark app is free. There are no costs to view or transfer your Tigers tickets.

How do I get the MLB Ballpark app?
Download the official MLB Ballpark app from the iTunes App Store or Google Play Store.

If I don't have access to a smartphone, how do I access my tickets?
If you don't have access to a smartphone, please call the Comerica Park Box Office at 313-471-2200 in advance or visit the Box Office on game day to get your tickets.

What does a mobile ticket look like?
Tickets viewed in the Ballpark app will have a rectangle barcode along with the regular ticket information - game date and time, opponent, section, row and seat.

Can I have multiple tickets stored on a single smartphone?
Yes. Once you select the event you're attending, you will be able to view all your tickets by swiping left or right. We recommend forwarding your tickets in advance to your friends and family so each person can scan their ticket when they enter.

Can I use a screenshot of my tickets to enter Comerica Park?
No. Screenshots of tickets will not be accepted. You can only access your tickets from the Ballpark app.

What if my phone breaks, dies, or gets lost or stolen prior to entering Comerica Park?
Please visit the Comerica Park Box Office to have your tickets printed. You will need to present a valid photo ID that matches the name on your account.

What if I forgot my password?
On the login screen, click "Forgot Password?" then enter the email address associated with your account. Once you submit, check your email to reset your password.

Can I enter Comerica Park with multiple tickets for more than one person using one smartphone?
If all members of your party are present at the time of entrance, you may enter Comerica Park with one smartphone. The ticket holder can access multiple tickets on their phone and swipe to scan each ticket. We recommend that you transfer tickets to your friends and family prior to the event for easy access into Comerica Park.

I accidentally sent my tickets to the wrong email address. Can I reclaim them?
Yes, if the tickets haven't been used to enter the game, you can recall them. Please see below regarding forwarded tickets.

What if I lose connectivity/can't connect to my account at Comerica Park?
While complimentary wireless access is available at Comerica Park, we encourage you to download the tickets to your supported device before heading to the event.

What is the cutoff to transfer tickets?
Tickets may be transferred up to and throughout a Tigers home game. Once the ticket is scanned at the gate, however, it will no longer be available for entry into Comerica Park.

How do I see and use loaded value?
Visit the Loaded Value FAQ page for more information.

What are you going to do with my personal information? Is my information secure?
The Detroit Tigers and MLB use the highest security measures available to ensure that your personal information is protected. No one can view or access your credit card or driver's license numbers, or account password.

If I would like further help understanding managing tickets, who do I contact?
If you have any questions, please directly contact a representative in the Detroit Tigers ticketing department. We're happy to help.

Who should I call if I have more questions?
If you have any additional questions about Mobile Tickets, please contact the Ticket Sales Department at 313-471-BALL or email [email protected].

MLB Ballpark app - Account Linking

Do I need an MLB.com account? Yes. When you download the Ballpark app, you will need to create or log in with an MLB.com account. An MLB.com account is free and easy to create directly from the Ballpark app or any Tigers.com webpage from the top navigation bar.

Is my MLB.com account the same as my ticket account? No, but you can link them by following the instructions below. Once your accounts are linked, you can use the different features and functionalities of either MLB Ballpark or My Tigers Tickets to manage your tickets.

How do I locate my ticket account? Your ticket account is where your Tigers tickets are held. You are issued an account number (by mail or email) and typically an email address is associated with that account as well. If you have purchased or managed tickets from the Tigers online, you can access your ticket account via Tigers.com/tickets. If you are having trouble locating or accessing your ticket account, please contact us at [email protected] or (313) 471-BALL.

Why do I need to link my account? Since your MLB.com account and your ticket account are separate, in order for the app to find your tickets, you will have to identify an associated ticket account to retrieve your tickets in the app. The app will then link that ticket account to an MLB.com account.

How do I link my account? Tap "Ticket Accounts" in your settings. Then enter the email address tied to your ticket account. We will send an email there to verify you own that email address. Click on the link sent to your email address then your ticketing account will be linked to your MLB.com account.

What if I don't receive the confirmation email or my ticket account is not found? Make sure that you entered your email address correctly and that it is the address associated with your ticket account. If you still do not receive your notification or your account is not located, please contact us at [email protected] or (313) 471-BALL.

I already linked my ticket account and MLB.com account. Do I need to link them again? No. If you have already linked your ticket account and MLB.com account, the MLB Ballpark app will recognize that link and not ask you to link again. This account linking typically occurs when you buy tickets online or when managing your account in the My Tigers Tickets portal.

How do I link multiple accounts? You can link another ticket account (e.g., for another MLB team) to the same MLB.com account by following the same process.

How do I unlink an account? You can unlink any individual ticketing account from your MLB.com account by navigating to the "Ticket Account" section in the Settings of the MLB Ballpark app. Your tickets can not be accessed if your accounts are unlinked.

What if the email address associated with my ticketing account is different from the email address associated with my MLB.com account? You can link any email address tied to your My Tigers ticket account with your MLB.com account as long as you can receive emails at that address. If you cannot receive email at the address associated with your ticket account, contact us at [email protected] or 313-471-BALL.

I just linked my MLB.com and ticket accounts. Why aren't my tickets showing up? Refresh the app by pulling down your Wallet to see updated ticket inventory. Then make sure you have linked the ticket account which holds the tickets you expect to see and are looking in the home team's team view. The Wallet FAQs below have additional information about locating tickets (including which tickets might not appear within the app). If you are still having trouble finding tickets that you think should be accessible within your MLB Ballpark app, contact us at [email protected] or 313-471-BALL.

MLB Ballpark app - Wallet

What is the Wallet? The Wallet lets you quickly access and manage your Tigers digital tickets in the Ballpark app. To locate the Wallet, go to the Tigers section of the Ballpark app and look for the "Tickets" tab, next to the "Ballpark" tab.

Can I see all my tickets for all teams in Wallet? Yes.

Where can I see more event details about the game? In the team page accessed via the bottom tab bar, you can find detailed information about that day's event.

How can I upgrade my tickets? For applicable teams, you can upgrade your tickets by tapping the "Upgrade" button.

What will happen to my tickets if I sell them on StubHub? Tickets sold on StubHub will disappear from the Wallet once sold.

Can I sell my tickets via within Ballpark app? No. You cannot re-sell tickets from the Ballpark app.

How is this different from MyTickets Mobile? The MLB Ballpark app has many similar features compared to MyTickets Mobile, but in the convenience of a mobile application. Additional features like forwarding tickets directly to recipients from your device's Address Book make the app simple to use. Some teams may still make MyTickets Mobile available from the app.

What if I cannot find any tickets? Refresh ticket inventory in the Wallet tab by pulling down. Then make sure that you have linked the correct ticket account associated with the tickets you are expecting to see (see the Account Linking FAQs above for instructions on linking your accounts). If your Tigers tickets were originally forwarded to you by another MLB Ballpark user, the original sender may have cancelled the forward and you should check with the person who sent you the tickets. If you are still having difficulty locating digital tickets that you believe should be appearing in your Wallet, contact us at [email protected] or 313-471-BALL.

Which events and tickets will be displayed? The MLB Ballpark app displays MLB regular season and Postseason tickets within the team view for each home team. Exhibition, Spring Training, Fan Fests, concerts and other events may or may not be displayed. Tickets that have been forwarded, exchanged, resold (via StubHub within and MyTickets) or donated via MyTickets will not be displayed.

What delivery methods work with Ballpark app? No specific delivery method is required to use digital tickets in the MLB Ballpark app. Your eligible tickets will just appear in the app. To use your tickets within the app, simply present your mobile device with your ticket open in MLB Ballpark. Digital tickets must be presented within MLB Ballpark or MyTickets Mobile at the stadium. Fans may be asked to "refresh" their ticket in order to prove that it is from the app. Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the stadium.

When I retrieve a ticket using the app, will it invalidate existing tickets that were previously printed? No. If tickets were already printed, then the app will display the existing barcode and either the printed copy or the barcode in the app can be used as a ticket.

MLB Ballpark app - Scan View

What is Scan View? Scan View is the screen where you can see your ticket and barcode, event information and other details. Present your mobile device set to Scan View of the applicable ticket for entrance at the stadium.

How do I access the ticket to scan for entry? Tap on an individual ticket from the Wallet which will present the Scan View. The Section/Row/Seat will be displayed along with access to the terms and conditions governing your ticket.

Why is no barcode showing? Some teams may display their barcode only at a certain time before the event. If this is the case, there will be a message where your barcode normally displays. If this is not the case, your ticket may not be eligible for display and you should contact us at [email protected] or 313-471-BALL.

I just forwarded a Tigers ticket using MLB Ballpark. Why do I still see it? Your Tigers ticket, without the barcode, will remain in your Wallet until your forward is accepted by the recipient. If you wish to cancel the forward, you can do that directly from the ticket.

Can I use a screenshot of my ticket? No, screenshots of tickets will not be accepted. Digital tickets must be presented within MLB Ballpark or Mobile Account Manager at the stadium. Fans may be asked to "refresh" their ticket in order to prove that it is from the app. Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the stadium.

Is Apple Wallet supported? Yes. You can add a ticket to Apple Wallet via the Scan View.

What if I cannot see my tickets? If you have your correct ticket account linked and are still not able to see your tickets in your Wallet, please go to a box office window on gameday or contact us at [email protected] or 313-471-BALL.

Why won't my ticket barcode scan? If your screen brightness is too low, the barcode may have difficulty being scanned. The Ballpark app will automatically attempt to increase the brightness of your display or you can do so manually by following the instructions for your device. The barcode that is displayed is accompanied by a number. If there are difficulties reading a valid barcode on a digital ticket displayed within the Ballpark app or My Tickets, the ticket taker can manually enter the barcode number into the scanning device to validate your ticket. Only digital tickets generated from the Ballpark app and My Tickets Mobile will accepted. Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the stadium.

What if I lose connectivity after I've retrieved my tickets? The data associated with your tickets will be saved to a storage area on your phone. If you have previously retrieved details for tickets to a game and those tickets are still valid, then they can be re-displayed out of this storage without re-establishing a connection. Since connectivity may be intermittent at the ballpark, we encourage you to download your tickets to your supported device before heading to the game.

If I access my tickets from the Ballpark app, can I still have them printed at a kiosk or will call window? Since tickets retrieved within MLB Ballpark will now be considered printed, the tickets will not be available for pickup at a kiosk. You should present the ticket displayed in MLB Ballpark for entry at the gate. If you are unable to access your ticket, go to a box office window for assistance on game day.. If you have any questions, please contact us at [email protected] or 313-471-BALL.

What do I do if my mobile device's battery dies? You can go to a box office window for assistance. Also, many MLB stadiums have phone chargers throughout the concourse.

MLB Ballpark app - Ticket Forwarding

The To Do List is the communication network within your My Tigers Tickets account. It is the first thing you'll see when you login and the first thing you should review.

Sample "To Do" Items:

  • Process your season ticket renewal
  • Accept or decline ticket transfer offers
  • Review detailed How To documents that will help you optimize your My Tigers Tickets account.