TABLE OF CONTENTS
Mobile Ticketing - General questions
- What makes mobile ticketing better?
Mobile tickets are the safest, most convenient and flexible way to receive and manage your tickets while increasing protection against fraud. You may quickly and easily enter Comerica Park using your smartphone while reducing the risk of forgotten, lost, stolen or counterfeit tickets. In addition, you can manage, transfer and/or sell your Tigers tickets at any time.
- What is the cost for managing mobile tickets?
Managing tickets through the Ballpark app is free. There are no costs to view or transfer your Tigers tickets.
- How do I get The Ballpark app?
Download the official The Ballpark app from the iTunes App Store or Google Play Store.
- If I don't have access to a smartphone, how do I access my tickets?
If you don't have access to a smartphone, please call the Comerica Park Box Office at 313-471-2200 in advance or visit the Box Office on game day to get your tickets.
- What does a mobile ticket look like?
Tickets viewed in the Ballpark app will have a rectangle barcode along with the regular ticket information - game date and time, opponent, section, row and seat.
- Can I have multiple tickets stored on a single smartphone?
Yes. Once you select the event you're attending, you will be able to view all your tickets by swiping left or right. We recommend forwarding your tickets in advance to your friends and family so each person can scan their ticket when they enter.
- Can I use a screenshot of my tickets to enter Comerica Park?
No. Screenshots of tickets will not be accepted. You can only access your tickets from the Ballpark app.
- What if my phone breaks, dies, or gets lost or stolen prior to entering Comerica Park?
Please visit the Comerica Park Box Office to have your tickets printed. You will need to present a valid photo ID that matches the name on your account.
- What if I forgot my password?
On the login screen, click "Forgot Password?" then enter the email address associated with your account. Once you submit, check your email to reset your password.
- Can I enter Comerica Park with multiple tickets for more than one person using one smartphone?
If all members of your party are present at the time of entrance, you may enter Comerica Park with one smartphone. The ticket holder can access multiple tickets on their phone and swipe to scan each ticket. We recommend that you transfer tickets to your friends and family prior to the event for easy access into Comerica Park.
I accidentally sent my tickets to the wrong email address. Can I reclaim them?
Yes, if the tickets haven't been used to enter the game, you can recall them. Please see below regarding forwarded tickets.
What if I lose connectivity/can't connect to my account at Comerica Park?
While complimentary wireless access is available at Comerica Park, we encourage you to download the tickets to your supported device before heading to the event.
What is the cutoff to transfer tickets?
Tickets may be transferred up to and throughout a Tigers home game. Once the ticket is scanned at the gate, however, it will no longer be available for entry into Comerica Park.
What are you going to do with my personal information? Is my information secure?
The Detroit Tigers and MLB use the highest security measures available to ensure that your personal information is protected. No one can view or access your credit card or driver's license numbers, or account password.
If I would like further help understanding managing tickets, who do I contact?
If you have any questions, please directly contact a representative in the Detroit Tigers ticketing department. We're happy to help.
MLB Ballpark app - Wallet
- What is the Wallet?
The Wallet lets you quickly access and manage your Tigers digital tickets in the Ballpark app. To locate the Wallet, go to the Tigers section of the Ballpark app and look for the "Tickets" tab, next to the "Ballpark" tab.
- Can I see all my tickets for all teams in Wallet?
- Where can I see more event details about the game?
In the team page accessed via the bottom tab bar, you can find detailed information about that day's event.
- How can I upgrade my tickets?
For applicable teams, you can upgrade your tickets by tapping the "Upgrade" button.
- What will happen to my tickets if I sell them on StubHub?
Tickets sold on StubHub will disappear from the Wallet once sold.
- Can I sell my tickets via within Ballpark app?
No. You cannot re-sell tickets from the Ballpark app.
- How is this different from MyTickets Mobile?
The MLB Ballpark app has many similar features compared to MyTickets Mobile, but in the convenience of a mobile application. Additional features like forwarding tickets directly to recipients from your device's Address Book make the app simple to use. Some teams may still make MyTickets Mobile available from the app.
- What if I cannot find any tickets?
Refresh ticket inventory in the Wallet tab by pulling down. Then make sure that you have linked the correct ticket account associated with the tickets you are expecting to see (see the Account Linking FAQs above for instructions on linking your accounts). If your Tigers tickets were originally forwarded to you by another MLB Ballpark user, the original sender may have cancelled the forward and you should check with the person who sent you the tickets. If you are still having difficulty locating digital tickets that you believe should be appearing in your Wallet, contact us at email@example.com or 313-471-BALL.
- Which events and tickets will be displayed?
The MLB Ballpark app displays MLB regular season and Postseason tickets within the team view for each home team. Exhibition, Spring Training, Fan Fests, concerts and other events may or may not be displayed. Tickets that have been forwarded, exchanged, resold (via StubHub within and MyTickets) or donated via MyTickets will not be displayed.
- What delivery methods work with Ballpark app?
No specific delivery method is required to use digital tickets in the MLB Ballpark app. Your eligible tickets will just appear in the app. To use your tickets within the app, simply present your mobile device with your ticket open in MLB Ballpark. Digital tickets must be presented within MLB Ballpark or MyTickets Mobile at the stadium. Fans may be asked to "refresh" their ticket in order to prove that it is from the app. Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the stadium.
- When I retrieve a ticket using the app, will it invalidate existing tickets that were previously printed?
No. If tickets were already printed, then the app will display the existing barcode and either the printed copy or the barcode in the app can be used as a ticket..
MLB Ballpark app - Scan View
- What is Scan View?
Scan View is the screen where you can see your ticket and barcode, event information and other details. Present your mobile device set to Scan View of the applicable ticket for entrance at the stadium.
- How do I access the ticket to scan for entry?
Tap on an individual ticket from the Wallet which will present the Scan View. The Section/Row/Seat will be displayed along with access to the terms and conditions governing your ticket.
- Why is no barcode showing?
Some teams may display their barcode only at a certain time before the event. If this is the case, there will be a message where your barcode normally displays. If this is not the case, your ticket may not be eligible for display and you should contact us at firstname.lastname@example.org or 313-471-BALL.
- I just forwarded a Tigers ticket using MLB Ballpark. Why do I still see it?
Your Tigers ticket, without the barcode, will remain in your Wallet until your forward is accepted by the recipient. If you wish to cancel the forward, you can do that directly from the ticket.
- Can I use a screenshot of my ticket?
No, screenshots of tickets will not be accepted. Digital tickets must be presented within MLB Ballpark or Mobile Account Manager at the stadium. Fans may be asked to "refresh" their ticket in order to prove that it is from the app. Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the stadium.
- Is Apple Wallet supported?
Yes. You can add a ticket to Apple Wallet via the Scan View.
- What if I cannot see my tickets?
If you have your correct ticket account linked and are still not able to see your tickets in your Wallet, please go to a box office window on gameday or contact us at email@example.com or 313-471-BALL.
- Why won't my ticket barcode scan?
If your screen brightness is too low, the barcode may have difficulty being scanned. The Ballpark app will automatically attempt to increase the brightness of your display or you can do so manually by following the instructions for your device. The barcode that is displayed is accompanied by a number. If there are difficulties reading a valid barcode on a digital ticket displayed within the Ballpark app or My Tickets, the ticket taker can manually enter the barcode number into the scanning device to validate your ticket. Only digital tickets generated from the Ballpark app and My Tickets Mobile will accepted. Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the stadium.
- What if I lose connectivity after I've retrieved my tickets?
The data associated with your tickets will be saved to a storage area on your phone. If you have previously retrieved details for tickets to a game and those tickets are still valid, then they can be re-displayed out of this storage without re-establishing a connection. Since connectivity may be intermittent at the ballpark, we encourage you to download your tickets to your supported device before heading to the game.
- If I access my tickets from the Ballpark app, can I still have them printed at a kiosk or will call window?
Since tickets retrieved within MLB Ballpark will now be considered printed, the tickets will not be available for pickup at a kiosk. You should present the ticket displayed in MLB Ballpark for entry at the gate. If you are unable to access your ticket, go to a box office window for assistance on game day.. If you have any questions, please contact us at firstname.lastname@example.org or 313-471-BALL.
- What do I do if my mobile device's battery dies?
You can go to a box office window for assistance. Also, many MLB stadiums have phone chargers throughout the concourse.
MLB Ballpark app - Ticket Forwarding
- What is Ticket Forwarding?
The Ballpark app provides an easy way to forward tickets to friends, colleagues and account partners. Questions about linking accounts or accessing your tickets can be answered above.
- How do I forward a ticket?
Select the ticket you wish to forward. You can then choose to "Forward Ticket" or "Forward Ticket via Link". Selecting "Forward Ticket" allows you to enter an email address or choose from your Address Book by tapping the plus button. You can then add the recipient's name (optional) and a message (optional) before tapping "Send" to complete the forward.If you wish to send by another method (for example via text), you can tap "Forward Ticket via Link" which will provide you a unique link to share.
- How does "Forward Ticket via Link" work?
A unique link, which holds the key to your ticket, will be generated and you can distribute it as you like. Please only share this link with one person to whom you are forwarding your ticket. If you share the link with multiple recipients, whomever clicks that link and completes the forward accept process first will get that ticket. Please treat this link as a ticket!
- What if I accidentally send the ticket to the wrong email address?
See "Can I cancel a ticket forward?" below for instructions on cancelling the ticket forward. You can then resend the ticket to the correct email address.
- How will my recipient know I forwarded tickets?
If you selected "Forward Ticket" both you (as the sender) and the Recipient will receive a confirmation email. The recipient will have a unique link in the email to accept the ticket. If you selected "Forward Ticket via Link," then the recipient will receive a link via the method of delivery you selected.
- How do I accept a ticket forward?
You must click "Accept" from the email invitation you received. If you do not already have the Ballpark app on your iOS or Android device, you will be prompted to download it.
- I do not have an iOS or Android device. Can I still accept a ticket forward?
Yes, you can accept and receive tickets in a standard web browser. An Account Manager account will be created on your behalf and you will receive your login information by email so you can access your ticket(s). You can then manage and access your tickets via the team's Account Manager web portal.
- What if the email address tickets where I received the ticket forward is not the same as the email address associated with my MLB.com account?
The email address at which you received your tickets does not need to match the email address associated with your MLB.com account. You can load accepted tickets into any account by logging into the Ballpark app with your desired MLB.com account.
- Can I reject a ticket forward?
Yes, just click, "I do not want to accept this ticket" from Ticket Accept webpage. This webpage is accessible only from the ticket forward email sent to the recipient.
- Can I re-send a ticket forward after accepting it?
Yes, a ticket can be forwarded again from the Ballpark app after it has been accepted by the original recipient.
- Can I cancel an Tigers ticket forward?
Yes, the original ticket sender can cancel a ticket forward for a Tigers home game even after it has been accepted. The sender and recipient will be notified by email of this action [and the ticket will disappear from the recipient's (or anyone they forwarded it to) Wallet. However, once the ticket has been scanned for entry, the forward cannot be canceled.
- Can I cancel a Tigers ticket forward after it has been accepted and re-sent?
Yes, the original ticket sender can cancel the forward for a ticket to a Tigers home game regardless of how many times it has been re-forwarded as long as it has not been scanned for entry yet. The sender and original recipient will be notified by email of this action, and the ticket will disappear from the Wallet and/or My Tickets account of whomever the ticket had last been forwarded to.
- Can I transfer multiple Tigers tickets to a single account?
Yes. Tickets can be forwarded all together from the same event or one ticket at a time.
- Where can I find the status of all Tigers Ticket Forwards?
You can navigate to the Ticket Forward section of the Ticket Dashboard. There you will find all received and sent ticket forwards for that home team.
- What if I never received the Ticket Forward email?
If you are expecting to receive a ticket forward but were never notified by email, contact the sender. The sender can cancel the current Ticket Forward then re-send to you by email or share the ticket via Link. If you or the sender are still having difficulties, contact us at email@example.com or 313-471-BALL.