Ballpark Pass FAQ
Your ticket(s) for all games can be found in the MLB Ballpark app beginning 24 hours prior to each game. Download the MLB Ballpark app.
Login with the email address you used to purchase the pass and your mobile phone number.
Q: Can I purchase the White Sox Ballpark Pass if I don't have a supported phone?
A: The White Sox Ballpark Pass is a mobile-only program integrated with the MLB Ballpark app and is only supported on iPhone and Android phones.
Q: Which games are included with my White Sox Ballpark Pass?
A: Your White Sox Ballpark Pass includes 28 regular season home games in April and May, including Opening Day (April 2), excluding Cubs series (May 15-17).
Q: Does my White Sox Ballpark Pass give me an assigned seat?
A: Yes, the White Sox Ballpark Pass is an assigned seat for each home game. Your location will vary from game to game.
Q: How do I access my White Sox Ballpark Pass for entry to the ballpark?
A: Log into the MLB Ballpark app to access your ticket(s) for the game (24 hour prior to the game).
Q: When can I access my White Sox Ballpark Pass?
A: Approximately 24 hours before the first pitch.
Q: Where do White Sox Ballpark Pass holders enter the ballpark?
A: White Sox Ballpark Pass holders can enter the ballpark via any main gate.
Q: Can I upgrade my White Sox Ballpark Pass to a specific seat?
A: Yes, you can purchase an upgraded seat by visiting the Advance Ticket window, located behind home plate on both the 500 and 100 level concourse.
Q: Is the White Sox Ballpark Pass refundable?
A: White Sox Ballpark Pass purchases are non-refundable.
Q: Can I sell my White Sox Ballpark Pass for games that I do not attend?
A: The White Sox Ballpark Pass is not able to be resold. Posting your tickets for resale will result in the cancellation of your Ballpark Pass.
Q: Can I share my White Sox Ballpark Pass with someone else?
A: Yes, you can forward your ticket to any of the games in your pass. Your ticket(s) will be available for management in your White Sox Account 24 hours prior to each game.
Q: What happens if a game is rained out?
A: The rain cancellation policy for the White Sox Ballpark Pass is the same as the policy for a regular ticket. If the game is postponed and rescheduled on a date that did not have a previously scheduled game or is rescheduled to become a part of a split double header, your Passes are valid for the rescheduled game. The full White Sox cancellation policy can be found here.
