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A-List Member Ticket Exchange Program

As an A-List member, we know that your personal schedule may change, so we are thrilled to offer A-Listers the ability to exchange into predetermined dates on the 2020 calendar.

Details:

  • Ticket exchanges must be submitted at least 48 hours prior to the game date turned in.
  • Ticket exchanges are subject to availability.
  • Premium areas (INFINITI Club, Delta SKY360° Club, Truist Club) are not eligible for the ticket exchange program.
  • 27-game A-List Members can exchange out of up to 10 game dates in their assigned ticket plan.
  • Full Season A-List Members can exchange out of an unlimited number of games.
  • Any game can be exchanged OUT, but Members are limited to the 60 replacement games highlighted in this calendar.
  • A maximum of 18 tickets can be received for any one replacement game.
  • Ticket exchanges must be completed through your online Braves account manager on a PC, at the A-List Service Center at Truist Park, or via email.
  • Available dates for the ticket exchange program are subject to change.
  • Tickets can only be exchanged for tickets. Parking passes can only be exchanged for parking passes.

2020 Ticket Exchange Procedures

  • Ticket exchanges must be completed through your Braves online account manager, at the A-List Member Service Center at Truist Park, or via email to your Membership Service Representative.
  • Available dates for the ticket exchange program are subject to change.

Online Exchange

Back for 2020: Exchanges can easily be completed through your Braves online account manager.

  • Online exchanges cannot be completed on your mobile device through the MLB Ballpark app. All exchanges must be completed through your Braves online account manager.
  • Your exchange must be for the same number of tickets (for example, if you are turning in 4 tickets you must choose 4 tickets to replace them).
  • If you exchange for tickets that have a higher value*, you will be required to provide payment at the time of the exchange.
  • If you exchange for tickets that have a lower value*, you will receive a credit in your Braves account which must be used by the end of the 2020 regular season.
  • The maximum amount of tickets allowed for one game through exchanges is 18.
  • If you have $10 Added Value on your tickets, you will have Added Value on the new tickets (the seats must be in the same section).
  • Assign new tickets to your smartphone for digital entry.
  • Online exchanges will be available until 48 hours prior to the scheduled start time of each game.
  • Once you receive a confirmation email for your exchange, please destroy the original tickets so that they are not accidentally distributed. These are no longer valid tickets.

*The value of the new tickets may be higher or lower due to a change in the game tier (Marquee, Premier, etc) and/or seating area.

Paper Ticket Options

A-List Members can mail us their hard tickets to Truist Park:

Atlanta Braves
755 Battery Ave
Atlanta, GA 30339

A-List Members can also exchange in person at the Ticket Windows. Ticket Window hours are below.

Non-gamedays:

  • Monday-Saturday: 10 a.m. - 4 p.m.
  • Sunday: 12 p.m.- 4 p.m.

Gamedays:

  • Monday-Sunday: 10 a.m. - End of the 5th inning

Fees may apply if paper tickets are requested. Your new paper tickets can be left at will call or sent out through the mail. Otherwise, A-List members can view their new tickets through the MLB Ballpark app.

Email Options

Send an email to your A-List Membership Rep or to [email protected] and be sure to include all the information below:

  • Name:
  • A-List Member Account Number:
  • Email Address associated with account:
  • Phone Number:
  • Game Date(s) to be exchanged:
  • Exact Seat Locations and Numbers:
  • Game Date(s) to receive:
  • Last 4 Digits of credit card on Braves account to charge for any payment owed:
  • Notes (aisle, under cover, etc.):
  • If there is a price difference with your new seats, your credit card on file will automatically be charged. If you would like to use a different card please specify in the exchange email.
  • Tickets will be placed in your online Braves account, which can be managed at braves.com/myaccount.

If Partners of the account would like to submit an exchange via email they must have the tickets forwarded to them from the original A-List member account.