Suite & Hospitality FAQs
Ticket Distribution:
All tickets will be accessed using the MLB Ballpark app. You can forward tickets and parking passes to your guests through the app. Click here for a step by step on how to access your tickets and forward tickets to your guests.
Can I purchase additional tickets?
Most suites and hospitality spaces have the ability to purchase additional tickets. For any ticketing needs, please email your Padres Sales Representative.
Petco Park Information Guide:
Click here for information about Petco Park
What is the bag policy?
For enhanced ballpark security and to expedite the entry process for all of our guests, Petco Park will prohibit bags with the exception for single compartment clear plastic bags not exceeding 12” X 6” X 12” and infant and medical bags. Clutches and purses no larger than 5” X 7”
Where should I park?
Click here to see the Padres preferred parking options. Parking for suite ticket holders is in the Padres Parkade. The Southwest On-Deck Suite has parking access in the Lexus Premier Lot. Complimentary parking can be requested for all suite purchases, subject to availability, at the time of booking.
Where should I enter the ballpark?
You and your guests may enter through any gate around the ballpark.
Where is my suite or hospitality space located?
Click here for a map of our suites. Click here for a map of our hospitality spaces.
How will I access my suite or hospitality space?
Suites: Your digital ticket will scan at the suite reader and allow you entry.
Hospitality Spaces: You will display your ticket to the Guest Service Representative upon arrival to the space and will receive a wristband for entry.
When can I access my suite or hospitality space?
Suites: You have access to your suite when gates open, 90 minutes prior to 1st pitch and you can stay in your suite up to 30 minutes postgame. The garage door will be open upon your arrival and remain open for the duration of the game.
Hospitality Spaces: You may access your space when gates open, 90 minutes prior to 1st pitch.
Can I order additional food and beverages?
Suites: For any additional food and beverage orders or questions, please reply back to the catering connection email your sales representative sent. Orders must be placed by 4 PM, 72 business hours prior to your event date. After that time, the Game Day Menu will be available and food orders are not guaranteed to be staged upon arrival.
Hospitality: Most hospitality spaces include a preset food and beverage menu. Add-ons and changes can only be made to private spaces. For any additional food and beverage orders please email your sales representative and they will connect you to catering. Add-on orders must be placed by 4 PM, 72 business hours prior to your event date.
When will my food be delivered? When does service end?
Suites: To ensure the highest level of presentation, service, and quality, temperature sensitive items will be delivered after gates open. Food orders will be cut off 1.5 hours after 1st pitch. Beverages may be ordered through the bottom of the 7th inning. Temperature sensitive items are removed at the top of the 8th inning.
Hospitality: Food service begins when gates open (90 minutes prior to 1st pitch) and ends 1 hour after 1st pitch. Beverages are served from gates open through the bottom of the 7th inning.
Can I bring my own food and beverages into the hospitality space or suite?
Outside food cannot be brought into any ballpark restaurant, club lounge, or suite. Full details are available here.
Can I take food or beverages from the hospitality space or suite home?
Petco Park strictly prohibits any food or beverages from leaving the ballpark.
Can I decorate my space?
Guests are not permitted to use any decorations or bring in unapproved items into the ballpark. There are enhancement packages available for purchase. Please contact your Padres Sales Representative for more information.
The Padres now offer a Game Day Concierge Package: Hospitality and suite clients have the option to add a game day package to their event, which includes shipping swag or gift boxes directly to the ballpark. Our entertainment coordinator will ensure everything is set up prior to gates opening. Please email your sales representative for more details and pricing.
Where can I charge my cell phone?
Charging stations are available at our Guest Service centers at sections 108 and 131 as well as by the Home Plate gate. In addition, Terrace and Premier Club Suites have complimentary cell phone chargers available.
Can I change the channel in my suite?
Each suite has a remote control that will work specifically for the TV inside the suite. It is prohibited to change the channel on the outdoor patio TV.
If you have additional suite related questions, please contact your Padres Sales Representative or email suites@padres.com.
If you have additional hospitality related questions, please contact your Padres Sales Representative or email groups@padres.com