What is Reds Pay?
Reds Pay is a completely contactless method to pay using your mobile phone, all within the MLB Ballpark app! Simply open the app, load your bank or credit card details and go. It is safe, easy and rewarding to use.
What are the benefits of using Reds Pay?
Safe. Secure. Simple. A truly contactless method of payment, Reds Pay is safer for fans and staff within The Great American Ball Park. Reds Pay minimizes risk of Covid-19 as you can make payments either through glass or at a further distance away than other payment methods. The technology requires biometric authentication, which means your payments are always secure. Lastly, it’s simple to set up and use, which means you get your items quickly and back to the action faster.
Is Reds Pay safe and secure?
Yes. Mobile pay is one of the safest ways to make a payment. Accessing your Reds Pay account from a mobile device requires either Biometric ID or a passcode. Reds Pay displays a unique QR code which is safe, universally used and can be read from a much greater distance than any other payment methods as well as through protective plexiglass.
Reds Pay works with…
Reds Pay works with the payment method that's saved to your Reds Pay wallet. These cards are listed as payment methods within the app and customers can choose which card or cards get used at checkout.
Where/how is my payment information stored?
Reds Pay stores only verified payment methods and credit cards must include CVV codes. Information is always encrypted over secure networks.
Can I still use cash or my credit card?
While Reds Pay is the preferred method of payment at The Great American Ball Park, credit cards will still be accepted.
Do I have to link/add a credit/debit card to my account?
Yes, in order to use Reds Pay you must load a form of payment (Mastercard, Visa, American Express) to your Reds Pay account.
How do I purchase items using Reds Pay?
Once you’ve set up your account and added your payment method, simply open the MLB Ballpark app and click on the ‘Pay’ icon. A QR code will appear and you hold your device up to the scanner. The total will be automatically charged to the card that you have linked to your Reds Pay.
What if my card gets declined?
If a credit or debit card that is linked to a Reds Pay account is declined, the Reds Pay transaction will not process. The Reds Pay QR code will scan, but the transaction will display an error to alert you to the fact that the payment was declined. You will need to pay using a different method.
How do I see my giveaway tokens or complimentary value?
From the home screen of Reds Pay, click the “My Offers” button.
How do I use my giveaway token?
Once your giveaway token is activated and visible in my offers you will click pay, as if you are making a regular payment. Select the pay button on your app. You will be presented with the option to select a token to use.
How do I spend complimentary value?
Once your complimentary value is added to your account, that amount will automatically be deducted from your order total. If the value of your order is greater than your complimentary value, the system will charge the remaining balance to the payment method attached to your account.