As we begin to approach the 2021 season, the health and safety of our fans is of utmost importance. With that in mind, a variety of health and safety measures are being implemented to ensure your commitment to the Red Sox is valued and you are comfortable with your purchase for the 2021 season.
We are hopeful that we will welcome fans to JetBlue and Fenway Parks during the 2021 Major League Baseball season. However, MLB and/or city and state public health officials may implement capacity restrictions to ensure the safety and well-being of our fans, and we anticipate that those capacities could fluctuate throughout the season. With many seats being unavailable in a reduced capacity/socially distanced ballpark configuration, we may be unable to fulfill all of the games reflected on your invoice. Once we have greater clarity regarding these variables, we will communicate the number of games and specific seats that we are able to provide you, doing everything possible to ensure reasonably comparable seating locations.
As it relates to games that may be cancelled and/or games where we are unable to provide you with tickets in reasonably comparable seat locations, we will have a hassle-free refund/credit policy that provides you with a number of options. You will have the opportunity to apply the value of the impacted games(s) as a credit to your Red Sox account for future ticket purchases, or you can have the value refunded to your original payment method.
Developing a plan to distribute tickets for the 2021 season is a complex challenge given so much uncertainty. We appreciate your patience and flexibility as we work to ensure that our plan is fair and equitable to all of our loyal season ticket holders.
Due to health and safety concerns related to the Covid-19 pandemic, we are implementing contactless technology in many aspects of the ballpark experience. To that end, all tickets will be delivered digitally – no paper tickets will be issued.
The Club’s operations team has been planning to welcome you back to the ballpark with increased health and safety measures designed to provide you with a safe and comfortable experience. We are conducting extensive best practice research and consulting with industry leading experts in crowd management, public health, design and technology, and building maintenance. We are also working closely with officials from Major League Baseball, State of Massachusetts and City of Boston to develop these new measures and adhere to any and all requirements issued by those authorities. Below are some of the major areas of focus and a preview of the plans that are in development:
- Cleaning, Disinfecting and Sanitization: An enhanced daily cleaning program is in place at the ballpark and consists of frequent wipe downs of high touch areas such as countertops, railings, door knobs and elevators, nightly disinfection of all interior areas, and frequent trash removal. Restrooms are cleaned multiple times per day. Sanitization stations are located throughout the ballpark at all entrances, concourses, club spaces and restrooms.
- Facility Modifications: Many areas of the ballpark are being modified to promote social distancing including concession stands, security screening at entry gates, suites and club spaces and retail locations. These modifications can include changes to entry and exit locations, plexiglass or other dividers at points of sale, line management at entry gates and concession stands, and capacity limits in indoor spaces. A comprehensive signage plan is being developed to constantly remind fans of any new protocols and the latest CDC guidelines.
- Technology Enhancements: The Club is evaluating several new software and hardware systems that will create a more efficient game day operation. These systems include contactless payment and mobile ordering for concessions, advanced metal detector setting that allows common items like cell phones and key rings to be kept on person and upgraded camera surveillance software to assist with line management and room density monitoring.
- Staff Training: All staff will complete extensive training before returning to work for the 2021 season. Elements of the program will include the latest CDC guidelines, and state, city, and MLB regulations for large venue events, medical protocols for identifying individuals that may be symptomatic of Covid-19 and reporting to ballpark medical team, the appropriate use of PPE based on job function and daily assignment, sound personal hygiene practices including frequent hand washing, proper PPE and uniform cleanliness, and any other updated policies and procedures in place for the 2021 season.
More information will be forthcoming prior to opening day as these plans come into focus in this ever changing public health environment. That includes specific policies regarding mask requirements and other health and safety protocols that will be enforced prior to entry into the ballpark. The Club is committed to providing a first class experience for the best fans in baseball and will continue to prioritize the health and safety of all players, fans and staff at both JetBlue and Fenway Parks in 2021 and beyond.