Theme Night FAQs
- What constitutes a valid Theme Night game ticket?
- How/where will I receive my item?
- If I buy a regular game ticket to the same game as a theme night, will I still receive the giveaway item?
- Will there be instructions sent out before the event?
- If I have multiple theme night game tickets, can I pick up items for other members of my group?
- What should I have ready when I am at the Redemption Booth?
- Where is the Redemption Booth located?
- When I arrived at the redemption table, it was closed. Am I still able to collect my item?
- I have a season ticket package. Do my season tickets include the ticket package item?
- What is the easiest way to access my theme night voucher?
- Can I electronically forward my Theme Night tickets?
- I have a question that is not answered on this page.
What constitutes a valid Theme Night game ticket?
- • A valid Theme Night game ticket is one that was purchased directly from the White Sox, either online at https://www.mlb.com/whitesox/tickets/specials or over the phone at (312)-674-1000. Your Theme Night tickets will include your item and redemption instructions on your game ticket.
How/where will I receive my item?
- To obtain your item, you must present a valid Theme Night game ticket to be scanned at the item redemption location. Tickets can be digitally delivered via https://www.mlb.com/whitesox/apps/ballpark
- Theme Night items can be picked up on the day of the game at the redemption tables found near section 160 on the Concourse.
- Item distribution concludes one (1) hour after the first pitch, so be sure to head to your redemption location once you've entered the ballpark.
- One item may be redeemed per valid Theme Night game ticket.
If I buy a regular game ticket to the same game as a theme night, will I still receive the giveaway item?
- • No. The only way to receive the item is to buy the specific Theme Night ticket.
Will there be instructions sent out before the event?
- Yes. A Know Before You Go email will be sent out 3 days prior to event to purchasers with additional instructions
If I have multiple theme night game tickets, can I pick up items for other members of my group?
- • Yes, provided you have the Special Theme Night tickets on your phone.
What should I have ready when I am at the Redemption Booth?
- Please make sure that you have your theme night vouchers already pulled up with your brightness on phone turned all the way up.
Where is the Redemption Booth located?
- • Redemption Booth is located at section 160 – subject to change depending on event. Check your ticket before the game to see where the booth will be located.
When I arrived at the redemption table, it was closed. Am I still able to collect my item?
- •Yes. Please bring your Theme Night game ticket to the Guest Relations Windows on the Lower Level Concourse behind home plate before the conclusion of the 9th inning.
I have a season ticket package. Do my season tickets include the ticket package item?
- No. Season tickets DO NOT include the Theme Night items. If you are interested in the item, you must buy from the special Theme Night ticket page. Please contact your Season Ticket Rep with questions.
What is the easiest way to access my theme night voucher?
- We recommend that you save your vouchers to your mobile wallet for easiest access day of game.
Can I electronically forward my Theme Night tickets?
- Yes, for the recipient to obtain the Theme Night item, they must present a valid Theme Night game ticket at the redemption location.
I have a question that is not answered on this page.
- For more information, please contact the White Sox Ticket Office by phone at (312)-674-1000, or email us at grouptickets@chisox.com. Regular business hours are Monday through Friday from 9 am to 5 pm.
