Globe iconLogin iconRecap iconSearch iconTickets icon
The Official Site of the Philadelphia Phillies

Access Guide for Guests With Disabilities

Welcome to Citizens Bank Park, the spectacular home of the Phillies. With the help of an Americans with Disabilities Act (ADA) consultant, Citizens Bank Park was designed to be universally accessible and comfortable for our guests with disabilities.

This Citizens Bank Park Access Guide was developed with one goal in mind: to assist our guests with disabilities in becoming familiar with a facility that is "not your typical ballpark." A variety of accommodations are offered to make your experience an enjoyable one.

The Phillies take pride in serving all our guests and hope the Citizens Bank Park experience will bring you back many times in the future.

Accessible Parking

Accessible Seating/Companion Seating

Alternative Format Materials

Access doors throughout the ballpark, in both public and private areas, have visual and tactile characters per Standards for Accessible Design.

Automated Teller Machines (ATMs)

Captioning

Concessions

All concession areas are wheelchair accessible.

Dietary Restrictions

We have no restrictions on guests bringing food into the building other than bag size established by MLB.

Elevators/Escalators

Emergency Evacuation

In the event of an emergency, Phillies personnel have been trained and instructed to assist you in evacuating the premises.

Entry and Carry in Policy

All guests enter Citizens Bank Park on the Main Concourse at street level.

Guests may not bring any of the following into Citizens Bank Park:

  • Cans, glass bottles and open containers
  • Bags or backpacks larger than 16" x 16" x 8"
  • Alcohol or illegal substances
  • Hard-sided or Styrofoam coolers or thermoses
  • Firearms, knives or other weapons
  • Balloons, beach balls, noisemakers, nets or laser pointers
  • Brooms, poles or tripods; or any other device that may interfere with and/or distract the players, fans or telecast of the game.

Any such items should be returned to their vehicle and/or discarded. All fans are subject to metal detection procedures and a bag search before entering the ballpark. Fans who are not comfortable with metal detectors will be subject to a pat-down.

Fan Texting

Guests who would like to discreetly notify our game-day staff of guest services issues (e.g. security needed, spilled drink, medical issue, etc.) may do so by texting the word "PHILLIES" (SPACE) issue and location to 69050. Text messages are received and responded to by Phillies personnel during all home games. Text STOP to cancel or HELP for info. Message and data rates may apply.

First Aid

Guest Services

Interpreting Services

Personal Care Attendants

For any guest with a disability who purchases a ticket for a game and who will attend the game with the guest's government-funded personal care attendant, the personal care attendant will receive a complimentary ticket to the game and a folding chair will be provided for seating next to the guest. Any request for a complimentary ticket for a personal care attendant must be made at the time of purchase of the guest's ticket and should be made through the Phillies Ticket Office at 215-463-1000.

Ramps

There are two sets of ramps in the ballpark:

First Base Ramp - Provides access to the Suite Level, Pavilion/Hall of Fame Club Level and Terrace Level.

Left Field Ramp - Adjacent to the Left Field Gate providing access to the Suite Level, Hall of Fame Club, Arcade seating and Terrace Level.

Restrooms/Family Restrooms

Service Animals

Stadium Seating Chart

For more detailed information, visit the Citizens Bank Park Seating Map.

Telephone/TTY

Ticket Information

Water Fountains

Wheelchair Services

Comments/Suggestions/Questions

Guests with questions or suggestions regarding access should contact The Phillies at 215-463-1000 or through our website. Questions will be directed to personnel most qualified to answer the question and/or assist them with their visit.