Access Guide for Guests with Disabilities

The Reds are committed to providing every Guest with a comfortable and enjoyable experience at the ballpark, including those Guests with a disability. Great American Ball Park is a fully accessible ballpark for all Guests.

Accessible Parking

The Reds are committed to providing every Guest with a comfortable and enjoyable experience at the ballpark. Great American Ball Park is a fully accessible ballpark for all Guests. Accessible parking is available in the East section of the Central Riverfront Garage (formerly called the Great American Ball Park Parking Garage) for $27 and in the East Garage for $16. While the number of accessible parking spaces is more than adequate, Guests are still encouraged to arrive at the scheduled gate opening time to make it more convenient to the accessible parking spaces. These areas are pay-upon-entry and will be Credit Card ONLY. Parking will be sold on a first come, first served basis, based on availability. The Great American Ball Park parking lots open 5 hours before game time.

ACE Parking manages the parking and onsite traffic operations at Great American Ball Park. ACE Parking is a transportation management company engaged in the leasing, management and ownership of commercial parking facilities. ACE Parking's mission is to operate a global parking and transportation management company dedicated to integrity, growth, professionalism, value and leadership and providing quality service to customers and clients.

ACE Parking can be contacted at the following:

ACE Parking
99 E. Second St.
Cincinnati, OH 45202
(513) 946-8100

Great American Ball Park Parking Tips:

  • Parking for Great American Ball Park is located on both the east and west sides of the ballpark.
  • For information on Accessible Parking, please see "Accessible Access" information, located under "A."
  • Single game accessible parking is available to accessible guests in the eastern section of Central Riverfront Garage for $30 ($33 on weekends), western section of Central Riverfront Garage for $25 ($30 on weekends) or in the East Garage for $17 ($25 on weekends). These spaces are pay-upon-entry and are sold on a first come, first served basis, based on availability.
  • Parking passes valid for Central Riverfront Garage can be purchased in advance by contacting the Reds at 513-765-7400, option 3 or online at reds.com/parking.

On-Site Parking: Day of game parking is offered in the eastern side of Central Riverfront Garage for $30 ($33 on weekends), the western side of Central Riverfront Garage for $25 ($30 on weekends), East Garage for $17 ($25 on weekends), Broadway Ave Lot for $30 or Lot E for $17. These areas are pay-upon-entry and will be Credit Card ONLY. Parking will be sold on a first come, first served basis, based on availability. The Great American Ball Park parking lots open 5 hours before game time.

Main Parking Options: Visit Banksparking.com or reds.com/parking for more information.

Accessible Parking/Drop-Off: The accessible pickup/drop-off zone is located on Joe Nuxhall Way, between Mehring Way and Freedom Way, along the west side of Great American Ball Park. There is a second accessible pick/drop off zone located at the corner of Broadway and Mehring Way on the Southeast corner of the ballpark. Cars, vans and small buses displaying a valid accessible placard or valid accessible license plate will be permitted to enter the pickup/drop-off zone beginning one half (1/2) hour before gates open to approximately one (1) hour after the conclusion of the game. Large school buses and large charter/tour buses are prohibited from entering this zone. Guests traveling to the ballpark in a large school bus or large charter/tour bus should contact the Group Sales department at (513) 765-7600 for information on bus pickup and drop-off locations.

Accessible Seating/Companion Seating

Great American Ball Park has accessible seating available in the seating areas. Accessible seating areas are equipped with electrical outlets for recharging purposes at no cost to the Guest.

Accessible seating is located in the last rows of Infield Box, Field Box, Terrace Line, Terrace Outfield, Mezzanine, Outer Mezzanine and View Level Box. The top accessible row of each section does have electrical outlets available for use.

All ADA seating is accessible by elevators and ramps.

Alternative Format Materials

Great American Ball Park has accessible seating available in the seating areas. Accessible seating areas are equipped with electrical outlets for recharging purposes at no cost to the Guest.

Accessible seating is located in the last rows of Infield Box, Field Box, Terrace Line, Terrace Outfield, Mezzanine, Outer Mezzanine and View Level Box. The top accessible row of each section does have electrical outlets available for use.

All ADA seating is accessible by elevators and ramps.

Assistive Listening Devices

Guests can request the use of Assisted Listening Devices (ALD) at any TriHealth Fan Accommodation Station located behind Sections 119 or 420.

Portable radios are permitted in Great American Ball Park provided their dimensions do not exceed the 16” x 16” x 8”. Radio will need to be operable. If it does not work, it will not be permitted into the ballpark. Guests are asked to listen to the radio at a respectful volume that does not disturb other guests. Headphones are encouraged for portable radio usage inside Great American Ball Park. Items such as HAM, CB, two-way radios, or other mechanical devices (except required guest medical devices) are not permitted to be brought into Great American Ball Park.

Captioning

The Cincinnati Reds provide two dedicated captioning boards to provide a readily accessible experience for patrons of Great American Ball Park who are deaf, hard of hearing or late deafened. The dimensions of the dedicated left-field captioning board are 3.1 feet x 22 feet with a font size of one foot per each of its two lines of text. In order to provide captioning to patrons seated in the outfield sections of the ballpark, the Reds have also added a dedicated captioning board along the first-base line of the ballpark. The dimensions of the first-base captioning board are 3.1 feet x 17 feet with a font size that is also one foot per each of its two lines of text. In addition to in-bowl captioning, the Reds will caption the game broadcasts in all club areas of the ballpark through closed captioning on televisions dispersed throughout the club areas.

Drop-off/Pick Up Areas

The accessible pickup/drop-off zone is located on Joe Nuxhall Way, between Mehring Way and Freedom Way, along the west side of Great American Ball Park. There is a second accessible pick/drop off zone located at the corner of Broadway and Mehring Way on the Southeast corner of the ballpark. Cars, vans and small buses displaying a valid accessible placard or valid accessible license plate will be permitted to enter the pickup/drop-off zone beginning one half (1/2) hour before gates open to approximately one (1) hour after the conclusion of the game. Large school buses and large charter/tour buses are prohibited from entering this zone. Guests traveling to the ballpark in a large school bus or large charter/tour bus should contact the Group Sales department at (513) 765-7600 for information on bus pickup and drop-off locations.

A limited pickup/drop off zone is located at the corner of Johnny Bench Way and Mehring Way, on the southeast corner of the ballpark. Guests may enter the building through the Elevator Entrance on that corner.

Elevators/Escalators

For the convenience of our Guests requiring special assistance, 7 public elevators and 2 escalators are located throughout Great American Ball Park.

  • 1 escalator inside Great American Ball Park located near Gapper's Alley. This escalator transports Guests from the Terrace Level to the View Level. However, this escalator does not access the Suite or Club Level.
  • 1 escalator located inside of the First Star Fan Zone adjacent to the Reds Hall of Fame. This escalator transports Guests from the Terrace Level to the Club Level. Upon reaching the Club Level, Guests can use an adjacent escalator to reach the View Level.
  • Elevators can be found behind Sections 101, 110, 121, 127, and 135.

Emergency Evacuation

In the event of an emergency evacuation, Reds staff will direct Guests to the closest exit. Ushers and Security in each area of the ballpark have been trained to provide added assistance those Guests with a disability.

Entry and Carry in Policy

The majority of Great American Ball Park Entrances are on accessible routes. Gates A, B, C, and H are at street level, while Gates D and E are on the Suite Level. Gate D is accessible to Suite Holders only and can be accessed by ramp, elevator, or escalator. Gate E is accessible to all Guests by ramp, elevator, or escalator.

To ensure the safety of all Guests, players and employees, carry-in items will be inspected prior to entrance into the ballpark or at any time while inside the ballpark. Bags, backpacks, purses, etc. larger than 16" x 16" x 8" will not be permitted into the ballpark in accordance with the Major League Baseball size requirement.

Below is a short list of items that are prohibited to be brought into Great American Ball Park.

  • Aerosols (spray sunscreen and bug spray permitted)
  • Alcoholic Beverages
  • Animals (with the exception of Service Animals as defined by law)
  • Backpacks or bags with multiple pockets
  • Beach balls or other inflatable devices
  • Bodysuits
  • Drones
  • Explosive Materials or Devices
  • Firearms
  • Frisbees
  • Glass bottles, cans, and opened plastic bottles
  • Sealed plastic bottles of non-alcoholic beverages are permitted
  • Hard-sided Coolers
  • Hoverboards
  • Illegal substances or similar paraphernalia
  • Laser pens or pointers
  • Masks
  • Noisemakers
  • Obscene or indecent clothing
  • Pocketknives
  • Selfie Sticks
  • Signs or banners that are derogatory, vulgar, or political in nature. These also must fold and fit in the 16"x16"x8" box
  • Sticks, bats, poles, or clubs
  • Tripods or Monopods
  • Weapons of any kind

*This list is not all-inclusive and the Reds reserve the right to edit this at any time.

Items that for whatever the reason cannot be thoroughly inspected will be subject to denial of entry or removal.

If you have a question as to whether or not you can bring something to Great American Ball Park, please call 513-765-7000.

Fan Texting

In the event that you have an issue while at Great American Ball Park and need to reach the Public Safety staff, you can text "REDS" and your issue to 69050.

Public Safety will reply, and staff will be dispatched to your area if the situation demands a response.

Message and data rates may apply.

First Aid

TriHealth First Aid Stations are staffed with trained medical personnel affiliated with TriHealth's Bethesda North and Good Samaritan Hospital.

Guests will find the Great American Ball Park First Aid Stations in the following locations:

  • Terrace Level near Sections 125-126.
  • On the Terrace Level near Sections 109-110.
  • View Level near Section 411.

Medical personnel are on duty for all games and large events (i.e. concerts). Should medical assistance be needed, ask any member of the Great American Ball Park staff for immediate assistance or in less serious situations the location of the nearest First Aid Room.

Guest Services

Reds Guest Relations Representatives assist our Guests from our three TriHealth Fan Accommodation Stations in Great American Ball Park.

  • Terrace Level near Section 119
  • View Level near Section 420
  • Fan Zone Fan Accommodation

Guest-relations personnel will be on hand to assist guests with any questions, comments or concerns. You can also pick up any certificate and Anti-Lost Wristbands for children at either TriHealth Fan Accommodations Station.

Public Transportation

Cincinnati Metro can be reached at (513) 621-4455 for schedules and information regarding bus transportation throughout Hamilton County. ACCESS provides transportation throughout Hamilton County for the disabled. Please call (513) 632-7590 for more information. Guests seeking bus service to and from Northern Kentucky can contact the Transit Authority of Northern Kentucky (TANK) at (859) 331-8265.

The Connector is an electric mode of streetcar transportation operating on a 3.6 mile loop connecting key communities in the city's urban core.

The streetcar is a vital complement to the city's existing metro and other transportation systems and is free to ride.

Below is the service schedule for the Connector:

Hours of Operation:
Monday-Friday: 7:30 AM – 11:30 PM
Saturday: 8:30 AM – 11:30 PM
Sunday: 9:30 AM – 9:30 PM

Quiet Room

A quiet room can be made available upon request. Please see the Guest Relations staff at Section 119 or 420 to be escorted to the room.

Restrooms/Family Restrooms

Public Restrooms are conveniently located throughout Great American Ball Park. All restrooms at Great American Ball Park have diaper-changing stations available and are accessible to Guests with disabilities. Below is a list of sections where public restrooms are located throughout the ballpark:

Terrace Level

  • Men's: 104, 109, 114, 116, 126, 136, 142
  • Women's: 101, 106, 108, 115, 117, 128, 134, 141
  • Family: 101, 109, 120, 127, 136

View Level

  • Men's: 404, 412, 417, 419, 425, 429, 435
  • Women's: 403, 410, 415, 417, 423, 427, 433
  • Family: 413, 437

Service Animals

In accordance with state and federal law, service dogs and miniature horses assisting guests with disabilities are permitted inside Great American Ball Park. Other animals, including comfort animals, are not permitted in Great American Ball Park.

Service dogs must be harnessed, tethered, or leashed, unless those devices interfere with the service dog's work or the Guests disability prevents these devices from being used. In that case, the Guest must maintain control of the dog through voice, signal, or other effective controls.

The grassy berms outside the Re-Entry Gate by Gate A has been designated as the animal relief area.

Reds Staff may ask for your ticket location. While service dogs are permitted, some members of the public are unaware of this. Reds staff will note where you are sitting to prevent other Guests from interfering with the work of the service dog.

Stadium Seating Chart

For more detailed information, visit the Great American Ball Park Seating Map.

Suites

Whether you are hosting important clients or celebrating special occasions with family or friends, the suites at Great American Ball Park provide an intimate, first-class game experience unlike anywhere else in the ballpark. Great American Ball Park's suite rentals include all-inclusive food and beverage, indoor and outdoor seating, outstanding views of the playing field, elegant, finished entertainment area including buffet counter, bar, refrigerator and ice maker, gourmet food and beverage options, personal Suite Attendant and a private restroom. All Party Areas are ADA accessible. All Suites are ADA accessible and have 2 removable seats at the top row of seating for wheelchairs/scooters. For more information about luxury suites options, please contact Reds Premium at (513) 765-7210 or reds.com/premium.

The sale and consumption of all alcoholic beverages is subject to Ohio law. The Reds reserve the right to limit consumption and/or sale of alcoholic beverages at events.

Ticket Information

Advance Ticket Sales

Online: reds.com/tickets

If you need assistance purchasing a single ticket, please contact (513) 381-REDS (7337).

Phone: In Greater Cincinnati, call the Reds at (513) 381-REDS (7337). Outside Greater Cincinnati, call the Reds at (877) 647-REDS (7337).

In Person: Reds Main Ticket Office: Crosley Terrace, Great American Ball Park, 100 Joe Nuxhall Way

Accessible Seating: Visit Reds.com or contact the Reds Box Office at (513) 381-7337.

Child Admittance: Great American Ball Park offers complimentary admission to children 3 years of age and under. However, we do request that these children sit on their parents’ or guardians’ laps and not occupy additional seats. Promotional giveaway items are only available for ticketed guests. Tickets for children 4 years and older are priced the same as adult tickets.

Digital Tickets via MLB Ballpark App: All tickets will be delivered through the MLB Ballpark App. For information and instructional videos regarding downloading, accessing and forwarding tickets through the MLB Ballpark App please visit reds.com/ballparkapp.

Lost or Stolen Tickets: Please report any lost or stolen tickets immediately to the Reds Ticket Office at (513) 381-7337.

Payment Options: The Box Office is now cashless and no longer accepts cash payments. All major credit and debit cards accepted: VISA, MasterCard, American Express and Discover.

Rain Check Policies: In the event a regulation game is not played, your rain check may be exchanged, subject to availability at the box office for a ticket of the same or lower price for any subsequent regular game during this season. Dates and seat locations available for exchange are at the discretion of the Cincinnati Reds (“Reds”). Check reds.com/rainout for valid rain check dates. Any such exchange must be made at the box office. Difference in exchange value is non-refundable. A rain check of a complimentary ($0.00) ticket is NOT a valid rain check. For additional questions & qualifications, contact the Reds Ticket Office by phone at 513-765-7400 prompt 3 or e-mail us at ticketservices@reds.com.

Ticket Gift Certificates: May be purchased online at reds.com/giftcard. For questions, please call the box office at (513) 381-7337.

Ticket Office Business Hours: Great American Ball Park Crosley Terrace 100 Joe Nuxhall Way.

  • Gameday: Monday-Sunday: 10:00 a.m. until the middle of the seventh inning
  • Non-Gameday: Monday-Saturday: 10:00 a.m. to 3:00 p.m. (Open mid-March; Closed after the last home game of the regular season) Questions please call (513)765-7400, option 3

Will Call: Reds tickets left for will call and drop-offs may be picked up at the “paid” will call windows located at the Main Ticket Office at Crosley Terrace. These will call windows open one and a half hours prior to scheduled game time. Photo ID is required to pick up all tickets at will call.

Ticket packages include an exclusive item only available with purchase of special ticket package. For more information, visit reds.com/specials.

Water Fountains

Water fountains are available throughout the Great American Ball Park for public use. Water fountains are found near the below sections:

Terrace Level:

  • Section 104/105
  • Section 110/111 (includes bottle filling station)
  • Section 120/121
  • Section 127/128
  • Section 135/136 (includes bottle filling station)
  • Section 141/142
  • Section 144/145

View Level:

  • Section 411
  • Section 415
  • Section 419
  • Section 427
  • Section 428
  • Section 433
  • Section 435 (includes bottle filling station)

Wheelchair Services

Guests in need of a wheelchair transport can make their request to the nearest Reds Public Safety Employee, either of the two TriHealth Fan Accommodation Stations located at Sections 119 and 420 near Gapper's Alley, or at any of the TriHealth First Aid Stations located near Sections 109, 127 or 409. A Game Day Team member will escort you to your seat and can pick you up when you are ready to leave. Wheelchairs are not available for personal use during the event.

Comments/Suggestions/Questions

The Cincinnati Reds take pride in stadium accessibility. It is our goal to make sure everyone is able to enjoy Reds baseball in a safe and comfortable environment. Please feel free to call 513-765-7000 with any comments or suggestions on how we can improve your experience.

Inside Great American Ball Park
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