Game Day FAQs

Here are a few frequently asked questions about coming to games at Great American Ball Park. In addition to this Game Day FAQ, learn more about ballpark entry procedures, protocols and guidelines by reading our A-Z Guest Guide at reds.com/GuestGuide.

  • How do I access my Reds Tickets?

    • All Reds tickets are delivered digitally through the MLB Ballpark app. After purchasing tickets, download the MLB Ballpark app and sign in using the same MLB account email address you used to purchase your tickets. Your tickets will automatically appear in the MLB Ballpark app.
    • Can I print my Reds tickets?
      • Reds tickets are mobile and can be accessed through the MLB ballpark app. Print at home tickets and PDF copies are not accepted for entry.
    • Can I add my Reds ticket to Apple wallet or Google Wallet?
      • Reds tickets can only be accessed through the MLB Ballpark App. They cannot be added to Google Wallet or Apple wallet for entry.
    • Can I transfer my tickets to someone else?
      • Yes, eligible tickets can be transferred to another person through the MLB Ballpark app.

  • What is the bag policy at Great American Ball Park?

    • Bags can be brought into the ballpark under the following restrictions:
      • Backpacks (defined as multi-pocketed bags that are worn on the back) are prohibited unless they are specifically designed for medical or infant care)
      • Small purses or bags that do not exceed the size of 16” x 16” x 8”
      • Reds Heads Bags that were provided beginning in 2020
      • Soft-sided Coolers that contain food and/or non-alcoholic drinks in sealed plastic bottles

  • Can I bring outside food & drink to a Reds game?

    • Yes, fans are welcome to bring outside food and drinks. Drinks must be non-alcoholic and in sealed plastic bottles.

  • What items are prohibited inside Great American Ball Park?

    • Below is a list of items that are prohibited to be brought into Great American Ball Park. Please do not attempt to transport them into the Ballpark. Violations will result in refusal of entry, ejection, or criminal prosecution.
    • The below list is not all-inclusive, as the Reds reserve the right to edit it at any time as conditions require:
    • Aerosols (Spray sunscreen and bug spray permitted)
    • Alcoholic Beverages
    • Animals, with the exception of Service Animals as defined by law
    • Backpacks or bags with multiple pockets
    • Bags larger than 16”x16”x8”
    • Beach balls or other inflatable devices
    • Bodysuits
    • Drones
    • Explosive Materials or Devices
    • Firearms
    • Frisbees
    • Glass bottles, cans, and opened plastic bottles.
    • Sealed plastic bottles of non-alcoholic beverages are permitted
    • Hard-sided Coolers
    • Hoverboards
    • Illegal substances or similar paraphernalia
    • Laser pens or pointers
    • Masks
    • Noisemakers
    • Obscene or indecent clothing
    • Pocketknives
    • Selfie Sticks
    • Signs or banners that are derogatory, vulgar, or political in nature. These also must fold and fit in the 16”x16”x8” box
    • Sticks, bats, poles, or clubs
    • Tripods or Monopods
    • Weapons of any kind
    • Items that for whatever the reason cannot be thoroughly inspected will be subject to denial of entry or removal.

  • What time do gates open?

    • For general ticket holders, gate times generally will open 60 minutes prior to the start of the game Monday–Thursday and 90 minutes prior to the start of the game Friday-Sunday. Visit “Gates Open” section of the A-Z Guest Guide for more information..
    • For Season Ticket Members, the gate on Crosley Terrace is scheduled to open 30 minutes prior to normal gate opening times, with some exclusions.
    • The Reds do reserve the right to alter the scheduled entry time in coordination with the City of Cincinnati.

  • What happens if a Reds game is postponed or rained out?

    • The right to postpone the playing of a game is controlled by the home club with the exception of the final series (that begins on or after June 1) between two clubs, at which time the responsibility shifts to the Umpire-in-Chief. Once a game has started, the Umpire-in-Chief determines if a game should be suspended, when it can be resumed or if it should be terminated because of bad weather or unfit playing conditions. The Official Playing Rules provide that when a game has been temporarily suspended, umpires must wait at least 30 minutes before calling the game. On days when inclement weather is in the forecast, tune to 700 WLW or check back with reds.com for updates on the game status.
    • In the event a regulation game is not played on this date, this rain check may be exchanged, subject to availability, at the box office for a ticket of the same or lower price for any subsequent regular game during this season. Dates and seat locations available for exchange are at the discretion of the Cincinnati Reds (“Reds”). Any such exchange must be made at the box office. Difference in exchange value is non-refundable. A rain check of a complimentary ($0.00) ticket is NOT a valid rain check. For additional questions & qualifications, please contact the Reds Ticket Office at ticketservices@reds.com or call 513-765-7400 prompt 3. Visit reds.com/rainout for more information.

  • Where can I park for a Reds game?

  • Are you looking for a specific concession item like Skyline Chili, 3-2-1 Tuesday specific item stands, Graeter’s Ice Cream, or more?

  • What does an All you Can Eat pass include?

    • The All You Can Eat Pass includes unlimited soda, popcorn, peanuts, chips, and five hot dogs per pass. Guests are limited to two of each item per visit to the stand. This pass does not include your admission to the game and requires a separate game ticket.

  • How do I purchase ADA-accessible seating?

    • The Reds are committed to providing every Guest with a comfortable and enjoyable experience at the ballpark. Great American Ball Park is a fully accessible facility for the enjoyment of all Guests. To purchase tickets, visit Reds.com/tickets or contact the Reds Box Office at (513) 381-7337.
    • Where can I find accessible parking and drop-off areas?
      • The accessible pickup/drop-off zone is located on Joe Nuxhall Way, between Mehring Way and Freedom Way, along the west side of Great American Ball Park. There is a second accessible pick/drop off zone located at the corner of Broadway and Mehring Way on the Southeast corner of the ballpark. Cars, vans and small buses displaying a valid accessible placard or valid accessible license plate will be permitted to enter the pickup/drop-off zone beginning one half (1/2) hour before gates open to approximately one (1) hour after the conclusion of the game. Learn more by reading our Access Guide for Guests with Disabilities.
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