The Braves offices at Truist Park are currently closed to help prevent the spread of COVID-19, and staff is working remotely. Below you will find answers to frequently asked questions. If you cannot find the answer to your question, please email the appropriate address below and someone will respond to your message within one business day:
MLB Announces 2020 Regular Season
Commissioner of Baseball Robert D. Manfred, Jr. announced today that Major League Baseball anticipates beginning its 2020 regular season approximately one month from today, on July 23rd or July 24th.
The announcement follows confirmation today that the MLB Players Association has accepted the health and safety protocols that will guide MLB’s return to play and that players will be able to report for training by July 1st. The health and safety of players and employees will remain MLB’s foremost priorities in its return to play. MLB is working with a variety of public health experts, infectious disease specialists and technology providers on a comprehensive approach that aims to facilitate a safe return.
MLB has submitted a 60-game regular season schedule for review by the Players Association. The proposed schedule will largely feature divisional play, with the remaining portion of each Club’s games against their opposite league’s corresponding geographical division (i.e., East vs. East, Central vs. Central and West vs. West), in order to mitigate travel. The vast majority of Major League Clubs are expected to conduct training at the ballparks in their primary home cities.
Commissioner Manfred said: “Major League Baseball is thrilled to announce that the 2020 season is on the horizon. We have provided the Players Association with a schedule to play 60 games and are excited to provide our great fans with Baseball again soon.”
When will the season start?
The originally scheduled 2020 regular season has been impacted and a revised schedule for the 2020 season will be released shortly. We will provide additional information and updates as they become available.
How will the schedule be adjusted for the 2020 season?
The original 2020 regular season schedule has been impacted. Major League Baseball (MLB) is working on a new schedule for 2020 games. As we navigate through this rapidly evolving situation, please know that the Braves will make every effort to promptly notify you as updates are made official.
What's going to happen with the rest of Spring Training?
MLB and the MLB Players Association have agreed to end all Spring Training operations in Florida for the 2020 season. A short training period will take place at Truist Park, but will not be open for fans to attend.
As an A-List Premium Member, what are my options?
A-List Premium Members with contractual seat locations will receive a direct email from their Atlanta Braves Premium Services Representative with more information as soon as it is known
As a ticket buyer, what options do I have for my tickets for games originally scheduled to be played at Truist Park in 2020?
A-List Members and group ticket buyers have the option to receive a credit plus a 10% bonus to be used for any 2021 or 2022 regular season Braves home game(s) (*described below) or a refund for their tickets to Braves games at Truist Park originally scheduled to be played in 2020. Single game ticket buyers for originally scheduled 2020 games will be automatically refunded within 30 days.
As a group and/or hospitality buyer, what do I need to do?
Group and hospitality buyers with tickets to an originally scheduled 2020 home game will receive a call from their group sales representative to discuss all of their options, including more details about the 10% bonus.
As an A-List Member I understand that I am being offered two (2) options: (1) a credit of my tickets for originally scheduled 2020 Braves regular season home game(s) plus a 10% bonus that can be used for any 2021 or 2022 Braves regular season home game(s) (*described below), or (2) a refund for my tickets to games originally scheduled to be played in 2020. Can I choose to receive a credit for a few of the games and receive a refund for the others?
Yes, the amount of credit that you apply or refund that you receive is completely up to you. For example, if you want to request a refund for all April-June 2020 games, but keep the credit in your account for all July-Sept 2020 games, then you can do that. Such amount will be eligible to receive a 10% bonus that can be used for any 2021 or 2022 Braves regular season home game(s).
What if I received the email outlining my two (2) choices, but take no action to respond?
If you do not respond, we will automatically apply a credit to your A-List Member account for the total dollar amount of the tickets you paid in your account for games originally scheduled to be played in 2020, plus the 10% bonus.
*Credit plus a 10% bonus
If I select “credit plus a 10% bonus,” does this mean the total dollar amount I paid for the season tickets that I have in my account for originally scheduled 2020 games will be held in my account?
Yes, if you select the credit option, we will apply a credit on your A-List Member account equal to the total dollar amount of the tickets that you paid for in your account for games originally scheduled to be played in 2020, plus add a bonus equal to 10% of the total dollar amount of your tickets for games originally scheduled to be played in 2020, which can be applied to any 2021 or 2022 Braves regular season home game(s).
What is the bonus I receive if I select the credit option?
If you select the credit option, you will receive a bonus equal to 10% of the total dollar amount that you paid towards your A-List Membership. This 10% is in addition to the credit for the total dollar amount of the tickets in your account for games originally scheduled to be played in 2020.
We understand situations change and you may need to change your initial selection. As such, if you initially select the credit option or take no action but would like to obtain a refund, you will forfeit the 10% bonus and it will be removed from your ticket account (i.e., your refund will only include the total dollar amount of the tickets in your account for games originally scheduled to be played in 2020).
Is there a limit to the amount of credit I can receive for future games?
Yes, the credit is limited to no more than $25,000 to be used for future games.
What can I apply my credit toward?
You can apply your credit with 10% bonus towards tickets for any 2021 or 2022 Braves regular season home game(s).
Does my 10% bonus credit expire?
Yes, if you choose the option to keep your credit with us receive your additional 10% bonus, that credit will carry over until it is used towards Atlanta Braves regular season home game tickets, but only through the 2022 Braves regular season.
As an A-List Member, I purchased additional single game tickets for games in 2020. Will the bonus credit apply to those additional tickets?
Yes. Any tickets that you currently have in your account for games in 2020 will be credited to your account and are eligible for the bonus of 10%.
Does this mean I cannot apply the credit toward any non-Braves events that take place at Truist Park during the 2021 or 2022 Braves regular seasons?
Correct. The ticket credit plus 10% bonus can only be applied towards Braves home game tickets during the 2021 or 2022 Braves regular season(s).
If I select “refund,” how will I receive my refund?
If you paid by credit card, we will refund the credit card(s) used to pay for your tickets. If you paid by check, cash, or ACH payment, we will refund you via check. The refund will cover the total dollar amount of the tickets in your account for games originally scheduled to be played in 2020. All refunds will be processed within thirty (30) days of the originally requested date.
What if the credit card I used was lost or stolen and that number is no longer valid?
If your original credit card number is no longer valid, but your updated number was issued by the same bank/credit card company, we can refund that card and your account will be credited. If you have any questions, please contact the Atlanta Braves Ticket Office at [email protected].
What if I used multiple credit cards to pay for my season tickets?
If you select a refund, your Braves representative will contact you to confirm how to split your refund among eligible cards.
Is there a deadline to when I can request a refund?
Yes, all refund requests must be received by Wednesday, September 30, 2020. If no action is taken on your behalf by Wednesday, September 30, 2020, then we will automatically credit your originally scheduled 2020 games in your account to be used for any 2021 or 2022 Braves regular season home games. If you are an A-List Member, you will also receive the 10% credit bonus at that time.
How will this affect my mobile season tickets in the MLB Ballpark app?
All originally scheduled Atlanta Braves home games in 2020 will be removed from your mobile wallet in the MLB Ballpark app, as well as through your online Account Manager via braves.com/myaccount.
What happens if I posted a ticket for a game originally scheduled to be played in 2020 on StubHub?
StubHub will delete active listings for games originally scheduled to be played in 2020, and tickets will be returned to the original seller’s account. No action is required on your end.
What happens if I sold a ticket for a game originally scheduled to be played in 2020 on StubHub?
Any sales on StubHub for Atlanta Braves home games at Truist Park, originally scheduled to be played in 2020, will be canceled and tickets will be put back on the seller’s account. At that point you will be able to take action on your credit or refund options.
Are the Truist Park Offices open?
No. At the suggestion of local government, the majority of Braves employees will be working remotely for the time-being. Our Braves representatives remain available for fan inquiries. If you have questions, please email us at [email protected] or email your Braves representative directly. Given the unprecedented nature and fluidity of what is taking place, we appreciate your patience as we diligently work through the many aspects and details of this continually evolving situation.
Are Truist Park Tours still operating?
Truist Park Tours are currently unavailable. For further questions, please feel free to email [email protected].
What about Minor League Baseball?
Minor League Baseball announced that the start of its regular season, originally scheduled for April 9, will be delayed indefinitely.
We thank you for your understanding as we collectively navigate through this challenging time being faced by the worldwide community.
I am currently on an A-List Season Payment Plan. What’s next?
Please keep an eye on your email inbox for updates from your Service Representative.
I have tickets to Spring Training games that have been cancelled. What now?
For information on how to receive a refund, please visit braves.com/springtraining.