Concert A-Z Guide
A
Accessible Access
The Reds are committed to providing every Guest with a comfortable and enjoyable experience at the ballpark. Great American Ball Park is a fully accessible ballpark for all Guests.
Great American Ball Park has accessible seating available in the seating areas. Accessible seating areas are equipped with electrical outlets for recharging purposes at no cost to the Guest.
Guests with Accessible Field Seating should meet a Reds representative behind Section 135 at the New Era Store to be escorted to the field.
Accessible seating is available for patrons with wheelchairs or limited mobility and their companions. Guests requiring accessible seating should specify their need at the time of ticket purchase.
Accessible seats will be sold in the designated accessible areas and can be purchased at Ticketmaster.com or the box office. Hearing-impaired patrons should contact the box office after tickets are purchased to request sign language interpretation. This service can be provided upon request with a minimum of four (4) weeks notice and is subject to the availability of interpreters. Visually-impaired patrons should contact the box office to purchase tickets. Email the box office at [email protected] or call 513-765-7000 (option 5) during regular business hours.
Accessible parking is available for $40.00 in the Central Riverfront Garage (underneath the ballpark) and $35.00 in the East Garage (2 blocks east of the ballpark). Parking is pay-upon-entry and these spaces are sold on a first come, first served basis, based on availability. While the number of accessible parking spaces is more than adequate, Guests are still encouraged to arrive early to improve their chances of obtaining an accessible parking space. Parking opens at 1:00 p.m. Gates open at 4:30 p.m.
The accessible pickup/drop-off zone is located on Second Street, on the north side of Joe Nuxhall Way (Main Street). Cars, vans, and small buses displaying a valid accessible placard or valid accessible license plate will be permitted to enter the pickup/drop-off zone beginning 30 minutes before gates open until approximately one (1) hour after the conclusion of the event. Large school buses and large charter/tour buses are prohibited from entering this zone.
Acts, Dates, and Times
P!NK, Brandi Carlile, Grouplove, and KidCutUp will perform on Wednesday, July 26, 2023. Gates open at 4:30 p.m. The concert starts at 6:30 p.m. All acts, dates, times, and prices are subject to change without notice.
Address/Telephone for Great American Ball Park and Administrative Offices
Cincinnati Reds
Great American Ball Park
100 Joe Nuxhall Way
Cincinnati, OH 45202
513-765-7000 (option 5)
AEDS (Automated External Defibrillators) Locations
• First Aid Rooms near Sections 109, 126 and 411 (Game days only)
• TriHealth Family Zone inside the nursing suite to the left
• Bally Sports Club on the wall near the pizza oven
• Press Dining Room near the soda vending machine
• Wings and Rings Machine Room on wall between front entrance and kitchen door
• Hallway of Triple Play Suites presented by Cutwater Spirits
• First Star Fan Zone outside the Reds Heads Clubhouse
• Hall of Fame presented by Dinsmore behind the lobby desk
• Lexus Diamond Club inside the front entrance on the right side
• Suite Level between Suite 212 and 213
• Suite Level between Suite 228 and 229
• Administration Building behind the front desk, on the second and third floors near the middle stairwell
• Public Safety & Security Command Center on the Field Level
• Inside the EOC/Conference Room in Ball Park Operations on the Field Level
• Inside the Maintenance Shop on the Field Level
• TriHealth Medical Personnel stationed in Third-Base Dugout Camera Bay (Game Days Only)
• Inside the Center-Field Pavilion featuring Laura’s Lean Bullpen Decks
Alcohol
Guests must be 21 years of age to purchase and/or consume any alcohol products anywhere within the footprint of Great American Ball Park. Delaware North (Sportservice), the licensed concessionaire and liquor permit holder, will ID everyone who appears to be 30 years of age and younger.
Concession Stand sales are limited to 2 alcoholic beverages per customer per transaction and sales will end 30 minutes before the conclusion of the event.
Alcoholic beverages are prohibited from being brought into Great American Ball Park, intoxicated individuals will be refused entry into the ballpark, and Ballpark Management and Delaware North (Sportservice) reserves the right to discontinue alcohol service and/or refuse service to anyone.
Alcohol may only be taken out of Great American Ball Park in a DORA cup (Designated Open Refreshment Area). These cups are provided by Security as you exit the ballpark.
The sale and consumption of all alcoholic beverages is subject to Ohio law. The Reds reserve the right to limit consumption and/or sale of alcoholic beverages at events.
ATMs
PNC Bank ATMs are located throughout Great American Ball Park at the following locations:
• Inside the main gates near Crosley Terrace and on the main concourse near Sections 113 and 127
• Inside the foyer of the Administrative Office building.
Concert Merchandise accepts cash, credit cards, and debit cards for payment. See “Merchandise.”
The Box Office accepts cash, credit cards, and debit cards for payment. See “Box Office.”
However, all Concessions accept only credit cards and debit cards for payment. See "Concessions."
There are 2 Cash-To-Card kiosks located inside the ballpark near Sections 119 and 427 to convert cash to a pre-paid Visa or MasterCard. See “Cash-To-Card Kiosks.”
B
Bags and Purses
Must not exceed 16”x16”x8”
Bags that can be brought into the ballpark:
• Bags used specifically for medical purposes (excluding backpack type containers)
• Bags used specifically for infant care purposes
• Purses
All other bags and backpacks are prohibited
All bags and purses will be inspected at all entry points and anytime while inside of Great American Ball Park. Refusal to cooperate with an inspection request will result in the Guest and their bag or purse being refused entry or asked to leave the ballpark. Bags and purses left unattended anywhere on the property will be immediately inspected by Security and subject to disposal.
Ballpark App
Mobile tickets for this concert are only on the Ticketmaster App. Tickets are not on the MLB Ballpark App.
Your ticket barcode includes technology to protect it, so you won’t be able to use screenshots, photocopies, or printouts.
Ballpark Seats
Standing or stepping on ballpark seats may lead to serious bodily injury. The Cincinnati Reds request, for your safety and other ballpark Guests, that you do not step, stand, or use seats in a manner other than intended at Great American Ball Park.
Banners and Signs
Banners and signs are not permitted.
Binoculars
Binoculars are permitted provided their dimensions and that of their bag or protective case do not exceed 16"x16"x8". All items are subject to inspection while entering and at any time while inside of Great American Ball Park.
Bottles and Cans
Sealed plastic bottles of water are permitted to bring in upon entry (2 per person). No other glass bottles, plastic bottles, cans, or alcoholic beverages may be brought into Great American Ball Park. Insulated foam or metal cups/containers from restaurants, convenience stores, gas stations, etc., Yeti cups and similar products are not permitted.
Box Office
Located at 100 Joe Nuxhall Way, Cincinnati, OH 45202 at the main entrance of Great American Ball Park on the corner of Johnny Bench Way and Joe Nuxhall Way (Second Street and Main Street).
Hours are Monday - Friday 9 a.m. - 5 p.m. (open at 10 a.m. day of show).
The Box Office accepts cash, Visa, MasterCard, American Express and Discover credit cards and debit cards for payment.
Also, see “Tickets.”
Contact the Box Office at [email protected] or 513-765-7000 (option 5) during regular business hours.
C
Cameras & Video Equipment
No video recording devices, professional cameras, cameras with detachable lenses or audio recording equipment are permitted.
Cash-To-Card Kiosks
There are 2 Cash-To-Card kiosks located inside the ballpark near Sections 119 and 427. You insert cash in exchange for a pre-paid Visa or MasterCard. Limit of $500 per card. No fees attached. Any remaining balance can be used anywhere in the U.S. that Visa or MasterCard is accepted.
Charging Stations
Free charging stations for mobile phones and tablets are available at the Reds Connect Zone behind Section 110. A limited amount are also available inside the Bally Sports Club.
Children
All Ages require a ticket for entry.
Club Seating
Bally Sports Club seating is an all-inclusive ticket price that includes unlimited ballpark fare, water, and soft drinks. Alcohol is available for purchase (only credit card and debit card for payment). Situated along the first-base line and behind home plate, Bally Sports Club offers a climate-controlled indoor setting to enjoy then you will step outside to your seats. Guests can access the Bally Sports Club from inside the ballpark by taking the elevators or stairs, near Sections 127 and 135 to the Club Level or the escalator located inside the Fan Zone adjacent to the Reds Hall of Fame. Guests can also access the Bally Sports Club from the Central Riverfront Garage P1 Level at the Club Level Entrance marked by a red awning.
Code of Conduct
A safe and enjoyable environment at Great American Ball Park is necessary to entice guests to the ballpark.
In order to provide for a positive atmosphere, the Reds have implemented and communicated a fan Code of Conduct that reads:
Great American Ball Park environment will be free from:
• Foul, abusive, or derogatory language.
• Obscene gestures or clothing.
• Unruly and/or disruptive behavior.
• Displays of affection that are inappropriate in a family setting.
• Destruction or the misuse of property, including standing on seats.
• Disruption of the event, restricted ability to move freely in public spaces, and/or occupying a seat that one is not ticketed to be in.
• Possession of firearms, deadly weapons, dangerous ordinance, or other items that can cause injury.
• Anyone interfering with play or trespassing onto the playing field.
• Smoking outside of the designated smoking area, which includes use of tobacco and vapor products.
Guest actions that continue after being asked to stop, are serious in nature, and/or criminal as defined by law, will be immediately reported to Security and/or the Police.
In situations where a guest does not cease activity that is in violation of the policy after being warned or whose actions are more serious in nature are subject to ejection.
If a criminal offense has been committed, the involved parties will be handed over to the Police. Criminal prosecution decisions will be made by the Cincinnati Police or Hamilton County Sheriffs Department with consultation with management where appropriate.
Concealed Weapons Law
It is illegal under Ohio Law to possess a firearm, deadly weapon, or dangerous ordinance on the property of Great American Ball Park. Unless otherwise authorized by law, "no person shall knowingly possess, have under the person's control, convey, or attempt to convey a deadly weapon or dangerous ordinance" into the ballpark.
This prohibition includes those that possess valid CCW licenses from Ohio or any other government authority and retired law enforcement officers. Those that violate this policy will be denied entry, removed from the ballpark and/or criminally prosecuted.
Concessions
Delaware North (Sportservice) operates the food and beverage stands throughout Great American Ball Park. For information on concessions and other services that Delaware North provides, please call 513-765-7571.
ALL CONCESSION STANDS ARE CASHLESS PAYMENTS ONLY
To exchange cash for card, please visit a Cash-To-Card kiosk located near Sections 119 and 427.
Guests can find a wide assortment of food and beverages at Great American Ball Park in the following locations:
All Beef Hot Dog: 105, 113, 117, 130, 133, 137, 143, 514, 516, 525, 532
Big Red (Smokey): 105, 117, 130, 137, 143, 514, 525, 529, 531, 534
Bootleggers: 131
Bottle Soda: 109, 128, 515, Markets
Bottle Water: ALL CONCESSION STANDS and MARKETS
Brat: 105, 113, 117, 130, 133, 143, 402, 511, 514, 516, 525, 531
Candy: 105, 113, 115, 133, 143, 402, 511, 516, 522, 525, 531, Markets
Chicken Tenders: 119, 130, 514
Chick-fil-A: 119
Chips: 105, 113, 118, 133, 143, 511, 514, 516, 520, 525, 531, Markets
Coffee: 113, 130, 133, 137, 143, 514, 516, 525
Cold Sandwiches: Markets
Cotton Candy: 115, 132, 522, Markets
Crunch & Munch: 103, 105, 113, 116, 129, 133, 137, 143, 511, 514, 516, 518, 520, 525, 532
Deluxe Nachos: 109, 128, 515
Dippin’ Dots: 112, 131, 511, 519, 532
Fifty West: 130
Fries: 113, 119, 130, 139, 512, 514, 534
Hamburger: 119, 130, 514
Hot Dog: 105, 113, 118, 130, 133, 137, 143, 402, 511, 514, 516, 525, 531, 534
Hot Mett: 113, 130, 133, 137, 516, 524, 532
Italian Sausage: 113, 130, 133, 137, 532
LaRosa’s Pizza: 113, 133, 519, 523
Montgomery Inn: 113, 117, 130, 137, 516
Nachos: 109, 128, 515, 519, 523
Peanuts: ALL CONCESSION STANDS and MARKETS
Penn Station: 112, 514
Pizza: See LaRosa’s Pizza
Popcorn: 105, 113, 118, 130, 133, 137, 143, 517, 525, 532
Powerade: ALL CONCESSION STANDS and MARKETS
Pretzel: 105, 112, 130, 133, 137, 143, 511, 516, 525, 525, 532
Salads: Markets
Skyline Chili: 103, 116, 130, 518, 535
Slushie: Markets
Smokehouse: 138
Soft Serve Ice Cream: 115, 132, 522
Specialty Beers: 108, 113, 116, 125, 131, 139, 508, 515, 520
Veggie Dog: 118, 137, 516, 525
Coolers
Coolers are not permitted.
D
Diaper Changing Stations
Baby changing tables are available in all public and family restrooms in Great American Ball Park.
Directions to Great American Ball Park
Great American Ball Park is located at 100 Joe Nuxhall Way, Cincinnati, OH 45202. Please visit www.reds.com/parking for directions to parking around Great American Ball Park.
Drones
Federal law prohibits the use of small aircraft and drones anywhere on or above the Great American Ball Park footprint.
E
Elevators/Escalators
For the convenience of our Guests requiring special assistance, 7 public elevators and 2 escalators are located throughout Great American Ball Park.
- One escalator is located inside near Section 119 at Gapper’s Alley. This escalator transports Guests from the Terrace Level (Lower Bowl) to the View Level (Upper Bowl). However, this escalator does not access the Suite or Club Level.
- One escalator is located inside of the Fan Zone adjacent to the Reds Hall of Fame. This escalator transports Guests from the Terrace Level (Lower Bowl) to the Club Level. Upon reaching the Club Level, Guests can use an adjacent escalator to reach the View Level (Upper Bowl).
- Elevators can be found behind Sections 110, 121, 127 and 135.
- Guests with Accessible Field Seating should meet a Reds representative behind Section 135 at the New Era Store to be escorted to the field.
F
Family Zone
The Family Zone is located next to Section 537 in the right field corner of the View Level (Upper Bowl). The Family Zone features the ballpark’s second nursing station, a playground, spectacular river views and more.
Fan Accommodation Stations
There are two Fan Accommodation Stations in Great American Ball Park
- Near Section 119 at Gapper’s Alley
- Near Sections 420
Field Access
Guests holding tickets for a field seat can access the field using these entry points.
- First Base Aisles between Sections 131-132, 132-133, 133-134
- Third Base Aisles between Sections 112-113, 113-114, 114-115
First Aid Stations are staffed with trained medical personnel affiliated with TriHealth’s Bethesda North and Good Samaritan Hospitals.
Guests will find the Great American Ball Park First Aid Stations in the following locations:
- Terrace Level (Lower Bowl) near Sections 125-126
- Terrace Level (Lower Bowl) near Sections 109-110
- View Level (Upper Bowl) near Sections 411/511
- On the Field in the Visitor’s Dugout
Food
No food products may be brought into Great American Ball Park. A wide variety of food is available throughout the ballpark. See “Concessions.”
G
Gate Locations
- Crosley Terrace - Gate A (1–18)
- Gapper’s Alley - Gate B (19–24)
- Left-Field Entrance - Gate C (25–32)
- Suite Entrance - Gate D (33–35)
- Bullpen Ramp Entrance - Gate H (53)
- Right-Field Entrance - Gate I (54–55)
- Breezeway Gate at Reds Hall of Fame/Club Entrance - Gate J (Not Numbered)
Gates Open
Gates open at 2:30 p.m.
I
Inspection Procedures/Metal Detection
Metal detection as a pre-entry screening condition is in effect for all entry points. All patrons and staff will be asked to remove large metal objects from their pockets and walk through a metal detector. Security staff will provide assistance for the screening process if the need arises. If you have a medical condition that would prohibit you from metal detection, please notify a gate supervisor and other screening accommodations will be made. All carry-in items will be inspected at all entry points and are subject to search anytime while inside of Great American Ball Park. Refusal to cooperate with an inspection request will result in the Guest and their carry-in item being refused entry or asked to leave the ballpark. Items left unattended anywhere on the property will be immediately inspected by Security and subject to disposal.
L
Lost and Found
Guests may inquire about lost and found articles at either of two Fan Accommodation Stations located near Section 119 at Gapper’s Alley and Section 420 from gate opening until the conclusion of the event. On non-event days, Guests can call Security at 513-765-7095. The Cincinnati Reds are not responsible for any items left on premises.
Lost Children/Missing Persons
Guests should immediately report a missing person to any ballpark staff member, law enforcement officer, or at either of two Fan Accommodation Stations located near Section 119 at Gapper’s Alley and Section 420. Subsequently, all efforts will be taken, working closely with the Cincinnati Police, to locate and reunite the missing person. To assist with missing children, parents can stop at Fan Accommodation Stations to pick up a wristband for their child to wear during their visit. Parents can fill in their name, their child's name, and their phone number to assist Cincinnati Police and Security in the reunification process.
M
Merchandise
Concert Merchandise accepts cash, credit cards, and debit cards for payment.
Mobile Tickets
Mobile tickets for this concert are only on the Ticketmaster App. Tickets are not on the MLB Ballpark App.
Your ticket barcode includes technology to protect it, so you won’t be able to use screenshots, photocopies, or printouts.
N
Nursing Suites
Two private areas are open to moms and babies for breastfeeding. Only nursing mothers are permitted into these areas. These spaces feature comfortable gliders, sinks, ice and refrigeration, private restrooms, changing stations, and lockers for storing your nursing items during the event.
There are also rocking chairs outside the suite for comfort while waiting for an open nursing seat.
- Suite Level Nursing Suite – Go to the Bally Sports Club elevator featuring the Pampers Nursing Suite logo and take it to the Suite Level.
- View Level (Upper Bowl) Nursing Suite – Go to The Handlebar elevator and take it to the View Level. Proceed to the Family Zone next to Section 537.
P
Parking
SP+Central Parking Systems manages the parking and on-site traffic operations at Great American Ball Park.
SP+Central Parking Systems
99 E. Second St.
Cincinnati, OH 45202
513-946-8100
Parking opens at 1:00 p.m. Gates open at 4:30 p.m.
Parking is pay-upon-entry and sold on a first come, first served basis, based on availability. Event parking is offered in the following locations:
$40.00
Central Riverfront Garage (underneath the ballpark)
Broadway Ave Lot (1-2 blocks east of the ballpark)
$35.00
East Garage (2 blocks east of the ballpark)
Lot E (0.7 miles west of the ballpark on Mehring Way across from Paycor Stadium)
Visit reds.com/parking for more information.
Accessible parking is available for $40.00 in the Central Riverfront Garage (underneath the ballpark) and $35.00 in the East Garage (2 blocks east of the ballpark). Parking is pay-upon-entry and these spaces are sold on a first come, first served basis, based on availability. While the number of accessible parking spaces is more than adequate, Guests are encouraged to arrive early to improve their chances of obtaining an accessible parking space.
The accessible pickup/drop-off zone is located on Second Street, on the north side of Joe Nuxhall Way (Main Street). Cars, vans, and small buses displaying a valid accessible placard or valid accessible license plate will be permitted to enter the pickup/drop-off zone beginning 30 minutes before gates open until approximately one (1) hour after the conclusion of the event. Large school buses and large charter/tour buses are prohibited from entering this zone.
Prohibited Items
Below is a short list of items that are prohibited to be brought into Great American Ball Park. If you are found with one of these items, you will be asked to take them back to your car. You will not be able to enter with a prohibited item.
If you have a question as to whether or not you can bring something into Great American Ball Park, please call 513-765-7000 (option 5).
This list is not all-inclusive and the Reds reserve the right to edit this at any time.
- Aerosols (spray sunscreen and bug spray permitted)
- Alcoholic Beverages
- Animals (with the exception of Service Animals)
- Backpacks
- Bags and Purses larger than 16”x16”x8” (see “Bags and Purses”)
- Banners and Signs
- Beach balls or other inflatable devices
- Bodysuits
- Cameras/Recording Devices
- Coolers
- Drones
- Explosive Materials or Devices
- Fireworks
- Food
- Frisbees
- Glass bottles, cans, and plastic bottles other than sealed water
- Glass or metal containers
- Glow Sticks or bracelets
- Halloween/Costume Style Masks
- Hoverboards
- Illegal Substances or Paraphernalia
- Items not able to be inspected
- Laser pens or pointers
- Noisemakers
- Obscene or indecent clothing
- Personal fans (including handheld and clip-on)
- Pocket knives with blades longer than 3"
- Professional recording equipment
- Selfie Sticks
- Sticks, bats, poles, or clubs
- Tripods or Monopods
- Umbrellas
- Weapons of any kind
Cincinnati Metro provides bus transportation throughout Hamilton County. For more information visit go-metro.com or call 513-621-4455.
Cincinnati Metro Access provides bus transportation throughout Hamilton County for people with disabilities. For more information visit go-metro.com/accessibility/access-program or call 513-621-4455.
Transit Authority of Northern Kentucky (TANK) provides bus transportation to and from Northern Kentucky. For more information visit tankbus.org or call 859-331-8265.
The Connector is an electric mode of transportation operating on a 3.6 mile loop connecting key communities in the city's urban core. The streetcar is a vital complement to the city's existing metro and other transportation systems and is FREE to ride. For more information visit cincinnati-oh.gov/streetcar.
Streetcar Operating Hours:
- Monday-Friday: 7:30 a.m. - 11:30 p.m.
- Saturday: 8:30 a.m. - 11:30 p.m.
- Sunday: 9:30 a.m. - 9:30 p.m.
R
Rain
All concerts go on rain or shine. No refunds or exchanges will be issued in the event of rain.
Re-Entry
Limited re-entry is permitted strictly for smoking. See “Smoking Policy.”
Guests can use the re-entry system by reporting to the designated gates near Section 119 at Gapper’s Alley, to have their ticket scanned. Guests are subject to metal detection screening upon re-entry and there will be no carry-in items permitted through the re-entry gate. If a Guest uses any other gate to exit, other than the designated gate for re-entry, they will not be able to partake in the re-entry service.
Restrooms (Public)
Public Restrooms are conveniently located throughout Great American Ball Park. All restrooms have diaper-changing stations available and are accessible to Guests with disabilities. Below is a list of Sections where public restrooms are located throughout the ballpark:
Terrace Level (Lower Bowl)
- Men’s 109, 114, 116, 126, 136
- Women’s 108, 115, 117, 128, 134
- Family 109, 120, 127, 136
- Men’s 412, 417, 419, 425, 429, 435
- Women’s 410, 415, 417, 423, 427, 433
- Family 413, 437
S
Seating Chart
A seating chart for this concert is available at Ticketmaster.com.
Security
In the event that you have an issue while at Great American Ball Park and need to reach our Security staff, you can text "REDS" and your issue to 69050. Security will reply and staff will be dispatched to your area, if needed.
Smoking Policy
Great American Ball Park has been designated as a completely non-smoking facility under Ohio Law. Therefore, it is the obligation of ballpark staff to ensure that smoking, which includes the use of tobacco and vapor devices, does not occur inside Great American Ball Park. Violators may be subject to ejection and potential fines. Guests can bring tobacco and vapor devices into the ballpark, but must go outside to use them. There is a designated smoking area, outside of GATE B – near Section 119 at Gapper’s Alley that is available for those who wish to smoke. Guests inside of the ballpark can use the re-entry gate at Gapper’s Alley to have their ticket scanned to gain access to the smoking area. Guests are subject to metal detection screening upon re-entry and there will be no carry-in items permitted through the re-entry gate. If a Guest uses any other gate to exit, other than the designated gate for re-entry, they will not be able to partake in the re-entry service.
The smoking area may permanently or temporarily be closed and/or individuals refused at the sole discretion of ballpark management.
Strollers
Great American Ball Park welcomes Guests that bring and utilize their own strollers. However, the use of strollers should not in any way inhibit general Guest movement, block any aisle, or be placed under your seats. If not in use, they must be stored. Please meet a Fan Accommodations representative for assistance with our stroller corrals. Strollers are not available to rent. Strollers may be subject to search prior to entry by Security staff. See “Fan Accommodation Stations” for these locations.
T
Taxi Cabs
The following taxicab companies can be contacted to arrange for pickup or drop-off in the Greater Cincinnati area:
- Yellow Taxi Cincinnati Northern Kentucky: 859-429-3700
- Ran’s Cab Service: 513-921-4222
- Towne Taxi: 513-362-0281
Tickets
Online: reds.com/pink, Ticketmaster.com
In Person: Great American Ball Park Box Office
100 Joe Nuxhall Way, Cincinnati, OH 45202
Located at the main entrance of Great American Ball Park on the corner of Johnny Bench Way and Joe Nuxhall Way (Second Street and Main Street).
Hours: Monday - Friday 9 a.m. - 5 p.m. (open at 10 a.m. day of show).
Payment Options: The Box Office accepts cash, Visa, MasterCard, American Express and Discover credit cards and debit cards for payment.
Accessible Seating: Accessible seating is available for patrons with wheelchairs or limited mobility and their companions. Guests requiring accessible seating should specify their need at the time of ticket purchase. Accessible seats will be sold in the designated accessible areas and can be purchased at Ticketmaster.com or the box office. Hearing-impaired patrons should contact the box office after tickets are purchased to request sign language interpretation. This service can be provided upon request with a minimum of four (4) weeks notice and is subject to the availability of interpreters. Visually-impaired patrons should contact the box office to purchase tickets. Email the box office at [email protected] or call 513-765-7000 (option 5) during regular business hours.
Child Admittance: All Ages require a ticket for entry.
Mobile Tickets via the Ticketmaster App: All digital tickets will be delivered through the Ticketmaster App. Tickets are not on the MLB Ballpark App. Your ticket barcode includes technology to protect it, so you won’t be able to use screenshots, photocopies, or printouts.
Will Call is located at the Box Office ticket windows. Photo ID is required to pick up all tickets at will call. No drop-offs will be accepted. Will Call can be picked up starting at 10 a.m. on the day of show.
Contact the Box Office at [email protected] or 513-765-7000 (option 5) during regular business hours.
Ticketmaster App
Mobile tickets for this concert are only on the Ticketmaster App. Tickets are not on the MLB Ballpark App.
Your ticket barcode includes technology to protect it, so you won’t be able to use screenshots, photocopies, or printouts.
U
Umbrellas
Umbrellas are not permitted.
V
VIP Packages
Tickets will be distributed based on your elected delivery method. Your merchandise items that are included in the package will be available for pickup at the venue the day of the show at the designated VIP check-in location. Pick up on the date of the event only.
CHECK-IN LOCATION & TIME INFORMATION WILL BE EMAILED OUT BY [email protected] 3-5 DAYS PRIOR TO THE DAY OF THE SHOW. If you have not received this 3 days before the show, please contact [email protected].
You must bring a valid PHOTO ID matching the PURCHASER NAME on the order. Those who cannot present a photo ID matching the PURCHASER name on the order will be turned away. You may be required to sign a waiver & release of liability.
IF YOU ARE ADDING AN ALTERNATE PICK UP NAME, please contact vip.[email protected] within 10 days of purchase.
If you have any questions regarding the ticket portion of your purchase or have not received your Ticketmaster purchase confirmation email, please email [email protected], call 877-4-VIPTKT (877-484-7858), or reach out to fan support through your My TM Account.
If you have any questions about VIP packages, please email [email protected] or call 888-458-8297.
W
Water Fountains
Water fountains are available throughout Great American Ball Park for public use. Water fountains can be found near the Sections below:
Terrace Level (Lower Bowl):
Section 110/111
Section 120/121
Section 127/128
Section 135/136
View Level (Upper Bowl):
Section 411
Section 415
Section 419
Section 427
Section 428
Section 433
Section 435
Weather
All concerts go on rain or shine. No refunds or exchanges will be issued in the event of rain.
Weather (Severe)
The central focus of ballpark management is to provide a safe environment. Cincinnati is in an area of the country where severe weather can arise quickly and become a safety concern for Guests throughout the season. Therefore, weather is continuously monitored through local and regional sources.
This designation means the Reds have prepared sheltering-in-place and evacuation plans. In the event of severe weather, ballpark staff, the public address system, and the scoreboard will advise Guests as to what they can do to get out of harm’s way. If that occurs, all Guests are asked to quickly adhere, in an orderly manner, to the instructions provided.
Wheelchairs
Guests in need of a wheelchair transport can make their request to the nearest Cincinnati Reds Event Staff Employee, at either of two Fan Accommodation Stations located near Section 119 at Gapper’s Alley and Section 420, or any of the First Aid Stations located near Sections 109-110, 125-126, or 411/511. A Game Day Team member will escort you to your seat and can pick you up when you are ready to leave. Wheelchairs are not available for personal use during the event.
WI-FI
Wi-Fi is available to the public at no charge. The Great American Ball Park Wi-Fi network is named “redswifi” and does not need a password.
Will Call
Will Call is located at the Box Office ticket windows at the main entrance of Great American Ball Park on the corner of Johnny Bench Way and Joe Nuxhall Way (Second Street and Main Street).
Photo ID is required to pick up all tickets at will call. No drop-offs will be accepted.
Will Call can be picked up starting at 10 a.m. on the day of show.