Table of Contents
MLB Ballpark app - Wallet
What is the Ticket Wallet?
The Wallet lets you quickly access and manage your Reds digital tickets in the Ballpark app. To locate the Wallet, click the Wallet icon on the bottom tab bar of the MLB Ballpark app in between Buy Ticket and My History.
Can I see all my tickets for all teams in the Wallet?
Where can I see more event details about the game?
In the team page accessed via the bottom tab bar, you can find detailed information about that day's event.
How can I upgrade my tickets?
You can upgrade your tickets by tapping the "Upgrade" button.
How is this different from accessing your My Tickets account on your phone to manage tickets?
The Ballpark app has many similar features compared to Mobile My Tickets, but in the convenience of an iOS or Android mobile application. Additional features like forwarding tickets directly to recipients from your device's Address Book make the app simple to use.
Some teams may still make Mobile My Tickets available from the app. Ticket forward invitations will not appear in the Ballpark app until they are accepted by the recipient.
What if I cannot find any tickets?
Refresh ticket inventory in the Wallet tab by pulling down. Then make sure that you have linked the correct ticketing account associated with the tickets you are expecting to see (see the Account Linking FAQs above for instructions on linking your accounts). Also check that you are looking for tickets in the correct home team's view of the app. If you are having difficulty locating digital tickets that you believe should be appearing in your Ticket Wallet, contact us at firstname.lastname@example.org, 513-765-7500 (Season Members) or 513-765-7400 (Single Game Buyers).
Which events and tickets will be displayed?
The MLB Ballpark app displays MLB regular season and Postseason tickets within the team view. Exhibition, Spring Training, Fan Fests, concerts and other events are displayed for select teams.
What delivery methods work with Ballpark app (ex. Print at Home, Mail or Will Call)?
No specific delivery method is required to use digital tickets in the MLB Ballpark app. All eligible tickets will appear in the app.
To use your tickets within the app, simply present your mobile device with your ticket open in the Ballpark app. Digital tickets must be presented within MLB Ballpark or Mobile My Tickets at the stadium.
Fans may be asked to "refresh" their ticket in order to prove that it is from the app. Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the stadium.
Do Print at Home tickets need to be printed to view them in the Ballpark app?
No. If tickets were already printed, then the MLB Ballpark app will display the existing barcode. If tickets have not been printed, the Ballpark app will generate a barcode when the tickets are retrieved.
When I retrieve a ticket using the app, will it invalidate existing tickets that were previously printed?
No. If tickets were already printed, then the app will display the existing barcode and either the printed copy or the barcode in the app can be used as a ticket.
What if I do not see recent tickets that were added to my account after I logged into My Reds Account?
To refresh ticket inventory in the Wallet by pulling down.
MLB Ballpark App - Scan View
What is Scan View?
Scan View is the screen where you can see your ticket and barcode, event information and other details. Present your mobile device set to Scan View of the applicable ticket for entrance at the stadium.
How do I access the ticket to scan for entry?
Tap on an individual ticket from the Wallet which will present the Scan View. The Section/Row/Seat will be displayed along with access to the terms and conditions governing your ticket.
Why is no barcode showing?
Some teams may display their barcode only at a certain time before the event. If this is the case, there will be a message where your barcode normally displays. If this is not the case, your ticket may not be eligible for display and you should go to a box office window for assistance on game day or contact us at email@example.com, 513-765-7500 (Season Members) or 513-765-7400 (Single Game Buyers).
I just forwarded a Reds ticket using the MLB Ballpark app. Why do I still see it?
Your Reds ticket, without the barcode, will remain in your Wallet until your forward is accepted by the recipient. If you wish to cancel the forward, you can do that directly from the ticket.
Can I use a screenshot of my ticket?
No, screenshots of tickets will not be accepted. Digital tickets must be presented within MLB Ballpark or Mobile My Tickets at the stadium. Fans may be asked to "refresh" their ticket in order to prove that it is from the app.
Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the stadium.
Is Apple Wallet supported in the Ballpark app?
What if I cannot see my tickets?
If you have your correct ticket account linked and are in the correct home team's view on the Wallet and are still not able to see your tickets, please go to a box office window for assistance on a game day or contact us as firstname.lastname@example.org, 513-765-7500 (Season Members) or 513-765-7400 (Single Game Buyers).
Why won't my ticket barcode scan?
If your screen brightness is too low, the barcode may have difficulty being scanned. The Ballpark app will automatically attempt to increase the brightness of your display or you can do so manually by following the instructions for your device. The barcode that is displayed is accompanied by a number. If there are difficulties reading a valid barcode on a digital ticket displayed within the Ballpark app or My Tickets, the ticket taker can manually enter the barcode number into the scanning device to validate your ticket . Only digital tickets generated from the Ballpark app and My Tickets Mobile will accepted. Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the stadium.
What if I lose connectivity after I've retrieved my tickets?
Connectivity may be intermittent at the ballpark, we encourage you to download your tickets to your supported device before heading to the game.
The data associated with your tickets will be saved to a storage area on your phone. If you have previously retrieved details for tickets to a game and those tickets are still valid, then they can be re-displayed out of this storage without re-establishing a connection.
If I access my tickets from the Ballpark app, can I still have them printed at a kiosk or will call window?
No, tickets retrieved within the MLB Ballpark app will now be considered printed. The tickets will not be available for pickup at a kiosk or will call. You should present the ticket displayed in the MLB Ballpark app on your device to be scanned for entry at the gate.
If you are unable to access your tickets go to a box office window on game day for assistance or you can use My Tickets Account to print paper tickets ahead of time.
If you have any questions, please contact us at email@example.com, 513-765-7500 (Season Members) or 513-765-7400 (Single Game Buyers).
What do I do if my mobile device's battery dies?
You can go to a box office window for assistance.
MLB Ballpark App - Ticket Forwarding
What is Ticket Forwarding?
The MLB Ballpark app provides an easy way to forward tickets to friends, colleagues and account partners.
How do I forward a ticket?
Select the ticket you wish to forward. You can then choose to "Forward Ticket" or "Forward Ticket via Link". Selecting "Forward Ticket" allows you to enter an email address or choose from your Address Book by tapping the plus button. You can then add the recipient's name (optional) and a message (optional) before tapping "Send" to complete the forward.
If you wish to send by another method (for example via text), you can tap "Forward Ticket via Link" which will provide you a unique link to share.
How does "Forward Ticket via Link" work?
A unique link, which holds the key to your ticket, will be generated and you can distribute it as you like. Please treat this link as a ticket! Please share this link with only one person to whom you are forwarding your ticket. If you share the link with multiple recipients, whoever clicks that link and accepts first will get that ticket.
How will my recipient know I forwarded tickets?
If you selected "Forward Ticket" both you (as the sender) and the Recipient will receive a confirmation email. The recipient will have a unique link in the email to accept the ticket. If you selected "Forward Ticket via Link," then the recipient will receive a link via the method of delivery you selected.
How do I accept a ticket forward?
You must click "Accept" from the email invitation you received. If you do not already have the Ballpark app on your iOS or Android device, you will be prompted to download it.
I do not have an iOS or Android device. Can I still accept a ticket forward?
Yes, you can accept and receive tickets in a standard web browser.
A My Tickets account will be created on your behalf and you will receive your login information by email so you can access your ticket(s). You can then manage and access your tickets via the team's My Tickets web portal.
What if the email address where I received the ticket forward is not the same as the email address associated with my MLB.com account?
The email address at which you received your tickets does not need to match the email address associated with your MLB.com account. You can load accepted tickets into any account by logging into the Ballpark app with your desired MLB.com account.
Can I reject a ticket forward?
Yes, just click, "I do not want to accept this ticket" from Ticket Accept webpage. This webpage is accessible only from the ticket forward email sent to the recipient.
Can I re-send a Reds ticket forward after accepting it?
Yes, a Reds ticket can be forwarded again from the Ballpark app after it has been accepted by the original recipient.
Can I cancel a Reds ticket forward?
Yes, the sender can cancel a Reds ticket forward. This can be accomplished from the Ticket Wallet by selecting an individual ticket and tapping "Cancel" or by navigating to the Ticket Forward section of the Wallet. Select the specific Forward then tap "Cancel". The ticket will then disappear from the recipient's Wallet.
Can I cancel a Reds ticket forward after it has been accepted?
Yes, the original ticket sender can cancel a Reds ticket forward even after it has been accepted. The sender and recipient will be notified by email of this action. However, once the ticket has been scanned for entry, the forward cannot be canceled.
Can I cancel a Reds ticket forward after it has been accepted and re-sent?
No. Once a Reds ticket has been re-forwarded, the original sender cannot cancel that forward.
Can I transfer multiple Reds tickets to a single account?
Yes. Tickets can be forwarded all together from the same event or one ticket at a time.
Where can I find the status of all Reds Ticket Forwards?
You can navigate to the Ticket Forward section of the Wallet. There you will find all received and sent ticket forwards for that home team.
What if I never received the Ticket Forward email?
If you are expecting to receive a ticket forward but were never notified by email, contact the sender. The sender can cancel the current Ticket Forward then re-send to you by email or share the ticket via Link. If you or the sender are still having difficulties, contact us at firstname.lastname@example.org, 513-765-7500 (Season Members) or 513-765-7400 (Single Game Buyers).
MLB Ballpark App - Mobile Ticket Delivery
The Reds are excited to announce that mobile delivery is now an option for your tickets.
To have your tickets on your mobile phone:
- Select a game you would like to purchase tickets by visiting reds.com and selecting single game tickets.
- Choose Digital Delivery as your delivery method.
- Complete your purchase.
The ticket(s) can be accessed on your mobile device through reds.com/mytickets by logging into your account.
You will need to bring your phone to the game. The image on the phone will be able to be scanned at the gate! The ticket on your phone will have all of the information that is on a normal ticket, including date, opponent, game time, section, row & seat. When your ticket is scanned at the gate, you will receive a receipt which you will use as your seat identifier inside the stadium.
Please note that mobile delivery is supported by the following software and browser versions:
Software: iOS 5.0 and Above / Android 4.1.2 and Above
Browser: iOS - Safari, Chrome and Firefox / Android - Chrome and Firefox
Additional MLB Ballpark App features
- Access and manage your tickets from your mobile phone
- Upgrade your seat and ballpark experience
- Check-in and receive exclusive offers
- Explore the park with interactive concourse maps, directories, and concession menus
- Order concessions from your phone and pick up at our Ballpark Express Food Lockers
- View offers and promotions and make additional ticket purchases for upcoming games
- Access the Reds A-Z guide for ballpark information
- And much more!