REDS ROOKIES FAQ

Welcome parents and guardians of Reds Rookies Fan Club members! Do you have questions about your Reds Rookies membership? Read below for answers.

What ages recommended for Reds Rookies memberships?

We recommend the Reds Rookies Club for ages 0-3. We also have the Reds Heads Kids club for children 3-12. Find out more information on those clubs by following the links below.

How do I purchase a Reds Rookies membership?

You can purchase a membership online, right here at reds.com/redsrookies! Click "BUY NOW," and complete the purchase process. You can have your membership shipped for a small fee or choose the free pick-up option and pick it up at the locations mentioned below.

Memberships can be picked up at:

• At the Great American Ball Park front office lobby, Monday through Friday, 9 a.m. through 5 p.m.
• At any Reds home game in the 2024 season at Fan Club Corner or the Reds Mobile Clubhouse in the First Star Fan Zone.

How long will it take for my online order to arrive?

It can take up to 2 weeks for online orders to arrive, but usually between 5-7 business days. They are shipped individually using standard US ground mail. You will receive tracking information via email once your order has shipped.

What games can we attend with our free tickets?

You can use your 2 FREE Reds Rookies tickets for a select 2024 home game. Visit the Reds Rookies Portal for available game dates. Exclusions apply.

What is the Reds Rookies Scorebook?

The Reds Rookies Scorebooks contains each member's membership card with his/her unique seven (7) digit code on both the card and inside-front cover which can be used to activate your membership, redeem your free tickets, and RSVP for ballpark experiences. It also contains great offers from our local Cincinnati partners! Please treat this scorebook like a gift card and put it in a safe place. Lost or stolen booklets can't be replaced for free and are subject to a $10 replacement fee due to the value of offers inside.

What does it mean to activate the membership and how do I activate it?

Activating is easy & is required in order to redeem your free tickets & participate in Reds Rookies activities. Activating your membership gives you access to the full benefits of the Reds Rookies Kids Club and ensures that we have your correct contact information to keep you updated on special club news. Plus: activated members get a special birthday card via mail!

To activate your membership visit reds.com/rookies and click "Activate Membership." Fill out the information requested and submit the form. The activation code requested is the unique seven (7) digit alphanumeric code on the inside-front cover of your Reds Rookies booklet.

Once activated, you should receive a confirmation email with a username and password to access the Reds Rookies Portal. If you do not receive a confirmation email after activation, first check your spam or junk filters, then please contact us at [email protected] or call 513-765-7314.

How do I redeem my free tickets?

Once activated, you should receive a confirmation email with a username and password to access the Reds Rookies Portal. The email contains a special link to the Reds Rookies portal. We recommend bookmarking this link. Once inside the portal, follow the directions to redeem your tickets using your seven (7) digit code found on your membership card inside your scorebook. If you do not receive a confirmation email after activation, check your spam or junk filters first. Then please contact us at [email protected] or call 513-765-7314.

How do I RSVP for ballpark experiences?

Once activated, you should receive a confirmation email with a username and password to access the Reds Rookies Portal. We recommend bookmarking this link. Go to the Reds Rookies portal page, follow the directions to RSVP for your specific events using your seven (7) digit code on the inside-front cover of the Reds Rookies Scorebook.

Choose your dates carefully as once you make your selection, you will not be able to change it. After you register for an event, your event ticket will be delivered digitally via the MLB Ballpark App. You'll need to bring your scorebook or membership card to be scanned for entry. If you are RSVP'ing for multiple members, you will need to go through the process using each code individually.

How do I access the Reds Rookies Portal?

Upon activating your membership, you will receive a confirmation email of your activation. This email will contain the username and password to access the portal. If you have trouble locating this email, please contact us at [email protected] or call 513-765-7314.

What if my child loses their Reds Rookies scorebook, membership card or other items?

Unfortunately, we cannot replace lost or stolen items. You will have the option to purchase a replacement Scorebook for $10. Items from the kits cannot be sold individually.

For any other questions, please email [email protected] or call 513-765-7314

What is the member portal log-in information? How do I access the Reds Rookies Portal

The log-in information is emailed to you after you activate the membership activation code inside your member booklet. It is not a personal email or password and cannot be reset. The log-in information is located in your activation confirmation email. If you’ve lost that email, you can re-activate your membership and it will trigger a new email to be sent to you.