D-backs Account Manager

Step 1: Using your mobile device, open the internet/web browser, type in dbacks.com/myaccount and click the person icon in the top right corner to sign in.

Step 2: Log in using your D-backs Account Manager credentials or Ticketmaster email and password used to purchase your tickets and select the red “Sign In” button.

If you don’t know your password, click “Forget Password?” and check your email for the reset code.

Step 3: You're all set! Use the quick links or the menu tab to manage your account.

Step 1: Log in, scroll down and select the game you’d like to exchange.

Step 2: Once your tickets appear, click “More”.

Step 3: Select “Exchange”.

Step 4: Select the seats you’d like to exchange by clicking the checkbox next to the seat(s) and then select “Continue”.

Step 5: Select the new game that you’d like attend from the event listing page.

Not sure of the new game date that you’d like to attend? See CONSUMER RETURN below.

Step 6: Using the map, choose your seats for the game selected by clicking on the green dot in your preferred section.

Step 7: Click the red “Add to Cart” button.

Step 8: To complete your exchange and process payment (if needed), click on the shopping cart icon in the top right corner.

Step 1: Log in, scroll down and select the game you’d like to return.

Step 2: Once your tickets appear, click “More”.

Step 3: Select “Return”.

Step 4: Select the seats you’d like to return by clicking the checkbox next to the seat(s) and then select “Continue”.

Step 5: Check the “Consumer Return” box and click the red “Continue” button.

Step 6: Review your return summary and finalize your return by selecting the red “Submit” button.

Step 1: Log in, scroll down and select the game you’d like to transfer.

Step 2: Once your tickets appear, click “More”.

Step 3: Select “Transfer”.

Step 4: Select the seats you’d like to transfer by clicking the checkbox next to the seat(s) and then select “Continue”.

Step 5: Add recipient information and click the red “Transfer” button.

Step 1: Log in, scroll down and select the game you’d like to donate.

Step 2: Once your tickets appear, click “More”.

Step 3: Select “Donate”.

Step 4: Select the seats you’d like to donate by clicking the checkbox next to the seat(s) and then select “Continue”.

Step 5: Using the dropdown button, select the charity/organization that you’d like to donate your tickets to seats and then select “Continue”.

Step 6: Confirm your ticket donation by selecting the “Confirm” button.

Step 1: Log in to your account and select “My Invoice” in the top left corner of the menu tab.

Step 2: To view the invoice details and make a payment, select “View Invoice details”.

Step 3: To make a payment, click the red “Make Payment” button.

Step 4: Verify your payment information, check the terms and conditions box and click the red “Pay Now” button.