Bob Zweig is in his 13th year with the D-backs after joining the organization as Vice President & Chief Information Officer. Zweig oversees all information technology functions for the club and has enabled the D-backs to become a leader in cutting-edge technologies among all Major League Baseball teams and throughout the sports industry.
Zweig’s strategic focus throughout the organization has provided leading-edge, relevant and reliable technology in business efficiencies, baseball operations and fan experience. Since joining the D-backs, his department has created several industry leading and innovative fan experience technologies at Chase Field and Salt River Fields at Talking Stick, the team’s Spring Training home. These include new state-of-the-art WiFi, iBeacons for a more enhanced Mobile Fan Interaction experience, enhanced cellular services with a distributed antenna system, new ballpark kiosks and applications for the team’s fan loyalty and sweepstakes programs. His team also created and installed dynamic signage and video walls in several locations throughout Chase Field and Salt River Fields to allow for team brand messaging, fan information, player and media communications and corporate partners branding. Zweig helped to architect integrations with various partner technologies for ticketing (Ticketmaster), D-bucks loaded tickets (IMS) and two point-of-sale systems (Micros and Retail Pro) allowing for concession stand and Team Shop sales.
Zweig worked closely with the baseball operations department and coaching staff to improve various aspects of tools and technologies used for baseball, including video technologies for the Major League team and Minor League affiliates, scouting technologies, coaching aids and communication platforms for the training staff, among others.
The Illinois native has focused on improving internal business operations by designing a Business Applications platform to allow for internal business/employee collaborations as well as providing the organization better business analytics and decision-making tools through its business intelligence capabilities, thus improving the company’s speed of business. This includes the development of industry-leading CRM tools for Ticketing, People and Culture and Corporate Partnerships.
Zweig joined the D-backs after spending two years as the Vice President, Information Technology at Ask.com. He spent time at the company’s headquarters supporting IT technologies and infrastructures across multiple global e-commerce companies including Ask.com, Evite.com, LendingTree.com, Ticketmaster.com and Match.com. He also enabled business IT functions that supported user behavior tracking, traffic analysis, search relevance, advertising performance, fraud and suspect analysis and global enterprise reporting.
Prior to joining Ask.com, Zweig spent three years at eBay where he left as Director, Information Technology & Global Telecom and managed IT functions for the company’s PayPal division. He also created and managed an all-hours support organization across several worldwide data centers and was responsible for scaling PayPal’s customer support infrastructure from 1 U.S.- based contact center to nine global centers within 2 years. Zweig’s background also includes 6 years as a management and technology consultant at Accenture where he delivered large leading-edge technology projects for several global Fortune 500 companies. He earned a Bachelor’s of Science degree in Mechanical Engineering in 1992 from the Illinois Institute of Technology in Chicago.
He lives in Scottsdale with his triplets, Arya, Blake and Olivia.