STEP 1: Open the MLB Ballpark app and tap on D-backs Experiences.
D-backs Experiences allow you to choose the Season Ticket Holder benefits that mean the most to you through the MLB Ballpark app for Android and iPhone. Whether it's viewing batting practice from the field, VIP fireworks access, a premium seat upgrade or cruisin' with Baxter, you can use your qualifying credits to make the call!
D-backs Experiences are constantly being added, but here are some current examples:
- Complimentary Parking in Chase Field Garage
- Baxter In-Seat Visit
- Scoreboard Messages
- Premium Access Pass
- Play Ball Kid
- Additional Promotional Items
- View Batting Practice
- Hot Dog Derby Kid
- Cruisin' with Baxter Pregame Ride-Along
- Honorary Captain
- Autographed Memorabilia
- Seat Upgrades
How it Works
STEP 2: Select a D-backs Experience for your upcoming game.
STEP 3: Preview your D-backs Experience and select redeem.
STEP 4: Checkout using your D-backs Experience points balance.
STEP 5: Once successfully redeemed, you will receive a notice on your screen and a receipt via email.
STEP 6: Have a D-backs staff member verify your D-backs Experience upon redemption.
STEP 7: View your D-backs Experience and follow any necessary gameday instructions.
How and when can I view available D-backs Experiences?
All available D-backs Experiences are housed in the MLB Ballpark app for iPhone and Android users. D-backs Experiences are subject to availability and are always changing, so please make sure to visit your MLB Ballpark App often. If you would like to receive occasional text message updates on D-backs Experiences, click here.
Can I purchase more D-backs Experiences credits? No, at this time you cannot purchase additional D-backs Experiences credits.
Do D-backs Experiences credits roll over to the next season? No, they do not, so make sure to use your credits in 2018!
Great! I have redeemed an Experience with my credits. Now what?
Follow the prompts after you confirm your redemption to find out where you need to go to redeem your Experience.
I redeemed an Experience credit early, but cannot make it to the game.
To make sure that a Season Ticket Holder can utilize all D-backs Experiences, please make sure to only redeem experiences that you can attend. If your schedule changes, please notify the Season Ticket Services Team or (602) 514-4444.
I secured a postgame Experience, but my battery is dying. Help!
No worries! You can visit one of the many smartphone charging stations located inside Chase Field. Ask the nearest usher or D-backs representative for the closest charging station to your location.
D-backs Experiences allow you to choose the Season Ticket Holder benefits that mean the most to you through the MLB.com Ballpark app for Android and iPhone. Whether it's pictures in the D-backs Dugout, VIP fireworks access, a premium seat upgrade or cruisin' with Baxter, you can use your qualifying credits to make the call!