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The Official Site of the Philadelphia Phillies
Citizens Bank Park Information Guide

We hope you enjoy your visit to Citizens Bank Park, the spectacular home of the Phillies!

This Information Guide was developed with one goal in mind: to assist our guests in becoming familiar with Philadelphia's award-winning ballpark. A variety of accommodations are offered to make your experience an enjoyable one.

A

Access

All guests enter Citizens Bank Park on the Main Concourse at street level and there are wheelchair-accessible gates at every bank of turnstiles. Citizens Bank Park has elevators to service guests with disabilities; the ballpark is also equipped with escalators, ramps and stairways.

Accommodations for Guests with Special Needs

With the help of an Americans with Disabilities Act (ADA) consultant, Citizens Bank Park was designed to be universally accessible and comfortable for all guests with special needs.

Access Guide »

Order Tickets »

Address and Phone Numbers

The Phillies
Citizens Bank Park
One Citizens Bank Way
Philadelphia, PA 19148-5249

Website: www.phillies.com

General Information & Individual Ticket Orders: 215-463-1000

Executive Offices: 215-463-6000

Season and Group Sales: 215-463-5000

Hearing Impaired (TDD): 215-463-2998

Special Events (non-game days): 215-218-5100

Ballpark Tours: 215-463-1000

Ballpark Group Tours (25 or more): 215-218-5360

Merchandise Orders: 877-GO-PHILS

Phillies Social Media Clubhouse: Go behind the scenes and follow the Phillies on Facebook, Twitter, Tumblr, Instagram, Pinterest, Vine and Google+! Also, make sure to download the At the Ballpark App and At Bat App.

phillies.com/connect »

Alcoholic Beverages

Please refer to the Guest Code of Conduct page of phillies.com.

Guest Code of Conduct »

All About Young Guests

  • Babies/Toddlers Tickets - Children age two and under may be admitted to Phillies games without a ticket, but need to sit in the lap of an accompanying adult. Children age three and above require a ticket.
  • Baby-Changing Tables - Baby-changing tables are available in all 61 restroom facilities.
  • Birthday Parties - See Perfect Pitch Pizza Parties

phillies.com/pizzaparty

  • Citizens Bank Games of Baseball Includes Phan Trivia Challenge and Run the Bases (Ashburn Alley near the Right Field Gate entrance). Guests can redeem coupons at the Citizens Bank kiosk for various prizes.
  • Junior Phillies Club (behind Section 114) - For a $20 membership fee, children 14 and under receive a Junior Phillies Club backpack, watch, passport that can be used to earn great prizes, Cameron Rupp poster, discounts on game tickets and at the Majestic Clubhouse Store, and "First in Line" priority for Nemours Kids Run the Bases. Members are also randomly selected for Phillies prizes. For more information, call 215-463-1000.

Junior Phillies Club

  • Newborn Club Memberships in the Phillies Newborn Club include a personalized Phillies Birth Certificate and PhanaVision announcement, 2017 Phillies booties exclusively available through the Fan Club, and much more. Newborn Club members may check-in at the Fan Club stand (behind Section 114) during their first game to receive a First Phillies Game Certificate as well as to submit their form requesting a photo of the Phillies scorecard from the game.

phillies.com/newbornclub

  • Phanatic MVP Club (behind Section 114) - For a $15 membership fee, children 14 and under receive a Phanatic beach towel, Phanatic paddle ball set, membership card, Phanatic poster and other membership benefits. A 10% discount is included at the Majestic Clubhouse Store, along with discounts on game tickets. Members are also randomly selected throughout the year for Phanatic prizes. For more information, call 215-463-1000.

Phanatic MVP Club

  • Phanatic Phood Cart (near Kids Zone behind Section 113) and Phanatic Kid's Corner (behind Section 318, Terrace Level) - Concessions offering kid-sized portions. Available when gates open until the 7th inning.
  • Phanatic Phun Zone (inside First Base Gate plaza) - Sponsored by Cavity Busters, this play area gives children age eight and under an opportunity to climb, explore, and play games. A junior Phanatic Phun Zone is also available for guests two years of age and under. Weather permitting.
  • Sunday Starting Nine - Kids 14 and under who wear Phillies colors to the ballpark on Sundays could be randomly selected for this unique experience. Nine lucky youngsters will be introduced pre-game and stand on the field with the nine Phillies starters for the National Anthem.

Animals

Certified service dogs or service dogs in training for guests with special needs are welcome. All other animals are prohibited.

Anniversary/Birthday Greetings

Celebrate your birthday or anniversary during a game and see your name in lights!

  • Name Birthday ($20) - receive a unique-style Phillies baseball cap and your name/age on Phanavision.
  • Phunster Birthday ($30) - receive a unique-style Phillies baseball cap, your name/age on Phanavision and a visit from a Phillies Phanstormer who will lead the singing of the Happy Birthday song.
  • Anniversary ($40) - receive a set of Phillies wine glasses and your name/years married on Phanavision.

A limited number of packages are available per game. You should order at least 5 days in advance. To order or for more information, please contact the Phillies at 215-463-1000. Once at the game, guests should check in at the Birthday Check-In Desks, located behind Sections 123 and 323.

Art in the Park

Fans of all ages are invited to enjoy the various art featured in the ballpark.

Fun Features »

Ashburn Alley

A festive outfield entertainment area named in honor of Phillies legend Richie Ashburn. Opens 2 hours prior to game time so fans can watch batting practice. Guests may enter Ashburn Alley through the Left Field Gate.

  • All-Star Walk - Granite markers featuring Phillies All-Stars since the first All-Star Game in 1933.
  • Budweiser Digital Media Deck - Located on the west end of the Budweiser Rooftop, fans are able to view interactive social media activity via an oversized screen, charge their mobile devices for free and more. The MLB.com Ballpark check-in desk is also located in this area.
  • Bullpens - Guests can view the bi-level bullpens and watch pitchers from both teams warm up. A special viewing platform, which is open pre-game and located in Memory Lane, includes instructional pitching displays.
  • Citizens Bank Games of Baseball - Located in Ashburn Alley near the Right Field Gate entrance, this unique entertainment area features free games - including a Speed Pitch and Bean Bag Toss -- presented by Citizens Bank. Guests can redeem coupons at the Citizens Bank kiosk (also in Ashburn Alley) for various prizes.
  • Memory Lane - An illustrated history of Philadelphia baseball, including the Phillies, Philadelphia Athletics and Negro League teams in the city. Sponsored by Toyota.
  • Budweiser Rooftop Bleacher Seats - The Phillies brought back rooftop bleachers, a Shibe Park phenomenon of the 1920s when residents of 20th Street built bleachers on top of their roofs. A total of 199 guests can enjoy this unique setting nestled under the Liberty Bell.
  • Wall of Fame - Bronze plaques of the players enshrined in the Phillies Wall of Fame that started at Veterans Stadium in 1978 are on display in Memory Lane. Sponsored by Toyota.

ATM Machines

For the convenience of our guests, there are eight Citizens Bank ATM Machines located throughout the ballpark:

View Amenities Map »

B

Bags

Please refer to the Guest Code of Conduct page of phillies.com.

Guest Code of Conduct »

Ballpark Characters

  • Phillie Phanatic - The fun-loving ambassador of Phillies baseball can be spotted all around the ballpark, and traditionally performs on the field during every home game at the end of the 5th inning and on the Phillies dugout in the bottom of the 7th inning.
  • Phoebe - The Phanatic's mom makes special appearances throughout the year including the Phanatic's Birthday and Mother's Day.
  • Galapagos Gang: Bessie, Calvin, Sid and Iggy are four inflatable characters representing animals from the Galapagos Islands who can be seen around the ballpark on various dates throughout the season.
  • Phillies Ballgirls - The Phillies Ballgirls can be seen working down the right and left field foul lines. The team also participates in community and charitable softball events, and serves as captains of the Phillies Red Goes Green Team.

BallgirlsRed Goes Green

  • Citizens Ballpark Bankers - These all-star bankers, courtesy of Citizens Bank, are here every game to provide guests with a memorable experience at Citizens Bank Park. From encouraging guests at the Citizens Bank Games of Baseball (located in Ashburn Alley) to passing out special treats, these friendly faces will surprise and delight fans with a host of great gifts, ideas and information...all to ensure that your trip to Citizens Bank Park is the best experience in baseball.
  • Red Goes Green Team - The Red Goes Green Team is comprised of young volunteers who collect recyclables at Citizens Bank Park.

See the Red Goes Green Team in action

  • Other Characters - Sing a song with the Whiz Kids Band (on occasion)... have your face painted (on occasion) ...or visit a caricaturist (located on the Main Concourse: first and third base side of the ballpark).

Banners & Signs

Please refer to the Guest Code of Conduct page of phillies.com.

Guest Code of Conduct »

Batting Practice Schedule

Guests can call 267-570-BATS to find out the batting practice schedule for that day. The schedule listed below is subject to change.

Hitting and Infield 1:05 p.m. game:

  • Phillies team stretch: 10:10-10:25

  • Phillies extra men hit: 10:25-10:55

  • Phillies regulars hit: 10:55-11:25

  • Visitors hit: 11:25-12:25

Hitting and Infield 1:35 p.m. game:

  • Phillies team stretch: 10:40-10:55

  • Phillies extra men hit: 10:55-11:25

  • Phillies regulars hit: 11:25-11:55

  • Visitors hit: 11:55-12:55

Hitting and Infield 4:05 p.m. game:

  • Phillies team stretch: 1:10-1:25

  • Phillies extra men hit: 1:25-1:55

  • Phillies regulars hit: 1:55-2:25

  • Visitors hit: 2:25-3:25

Hitting and Infield 7:05 p.m. game:

  • Phillies extra hitting and infield: 3:30-4:10

  • Phillies team stretch: 4:10-4:25

  • Phillies extra men hit: 4:25-4:55

  • Phillies regulars hit: 4:55-5:25

  • Visitors hit: 5:25-6:25

Hitting and Infield 8:05 p.m. game:

  • Phillies extra hitting and infield: 4:30-5:10

  • Phillies team stretch: 5:10-5:25

  • Phillies extra men hit: 5:25-5:55

  • Phillies regulars hit: 5:55-6:25

  • Visitors hit: 6:25-7:25

Birthday Greetings

Celebrate your birthday during a game and see your name in lights!

  • Name Birthday ($20) - receive a unique-style Phillies baseball cap and your name/age on Phanavision.
  • Phunster Birthday ($30) - receive a unique-style Phillies baseball cap, your name/age on Phanavision and a visit from an Entertainment Staff member who will lead the singing of the Happy Birthday song.
  • Anniversary ($40) - receive a set of Phillies wine glasses and your name/years married on Phanavision.

A limited number of packages are available per game. You should order at least 5 days in advance. To order or for more information, please contact the Phillies at 215-463-1000. Once at the game, guests should check in at the Birthday Check-In Desks, located behind Section 123 on the Main Concourse and at the Advance Ticket Window on the Terrace level.

Bottles, Cans, Coolers

Please refer to the Guest Code of Conduct page of phillies.com.

Guest Code of Conduct »

Budweiser Good Sport Designated Driver Program

Guests who would like to be their group's designated driver can pledge at kiosks located at the First Base, Third Base and Left Field Gates until the end of the 1st inning. Anyone who signs up will receive a voucher for a free fountain soda or non-alcoholic beer.

C

Cameras/Camcorders

Please refer to the Guest Code of Conduct page of phillies.com.

Guest Code of Conduct »

Cellular Phones & Pagers

Please refer to the Guest Code of Conduct page of phillies.com.

Guest Code of Conduct »

Concessions

A wide variety of food and beverages, from traditional ballpark fare to foods with Philadelphia flavor, is available throughout the ballpark at permanent locations, portable stands and two restaurants. The ballpark also features healthier and gluten-free food, and is rated among the top vegetarian ballparks in the country. All concession areas are wheelchair accessible. The concessionaire is a joint venture involving ARAMARK, the Phillies and World Wide Concessions.

Concourses

The 360-degree openness of the Main Concourse gives guests a continuous, uninterrupted view of the field, keeping them in touch with the game if they leave their seats for a trip to the concession stands. The Terrace Level concourse provides a similar openness.

Credit Card Policy

MasterCard, Visa and American Express are accepted at ticket windows, restaurants, concession stands and merchandise locations in the ballpark.

D

Diamond Club

The luxurious Diamond Club, featuring 1,281 extra-wide, padded seats, is located behind home plate. Members have exclusive access to the Diamond Clubhouse Lounge, sit-down dining options at upscale bistros, two full-service bars, in-seat wait service, private concessions and a merchandise stand, access to the Hall of Fame Club, and views of the indoor batting cages. It is available on non-game days for special events. For info call 215-463-5000.

Diamond Club »

Non-game day special events »

Distribution of Materials

Please refer to the Guest Code of Conduct page of phillies.com.

Guest Code of Conduct »

E

Elevators

Fifteen elevators are conveniently located throughout the ballpark and also available to service guests with disabilities.

Emergency Evacuation

In the event of an emergency, Phillies personnel have been trained and instructed to assist guests in evacuating the premises.

Engagement Package

For $450, guests receive live, in-game coverage of their proposal on PhanaVision, four tickets to the game (best available), a champagne toast and a DVD copy of the event. To schedule, call Ticket Services (215-463-1000).

Entrances

Entrances are located at the First Base Gate, Third Base Gate and Left Field Gate. There are also private Suite and Club Entrances located on Pattison Avenue (Home Plate), Citizens Bank Way (West) and Darien Street (East).

Escalators

There are three sets of escalators in the ballpark:

  • First Base Gate - Takes guests from the First Base Gate Plaza to the Pavilion Level with a second escalator taking guests to the Terrace Level.
  • McFadden's (located behind Section 126) - Takes guests to the Hall of Fame Club and Terrace Level.
  • Left Field (behind Section 140) - Takes guests to the Arcade seating area and the West Hall of Fame Club Entrance. A second escalator takes guests from this area to the Terrace Level.

F

Facts and Figures

This is the perfect place for fans who want to find out the nuts and bolts about the ultimate ballpark.

Details »

Fan Texting

Please refer to the Guest Code of Conduct page of phillies.com.

Guest Code of Conduct »

Field Dimensions

Right field foul pole:

  • Distance: 330'
  • Height: 13'3"

Right field power alley:

  • Distance: 369'
  • Height: 13'3"

Center field, straightaway:

  • Distance: 401'
  • Height: 6'

The "Angle" (left of CF to LCF):

  • Distance: 409'-381'-387'
  • Height: 19'-12'8"

Left field foul pole:

  • Distance: 329'
  • Height: 10'6"

Left field power alley:

  • Distance: 374'
  • Height: 10'6"

First Aid

First aid stations are located on the Main Concourse (behind Section 105) and the Terrace Level (behind Section 318). Each location is staffed with medical personnel. If medical assistance is needed, please notify the nearest Phillies personnel, proceed to the nearest location, or call the Guest Services Hotline at 215-218-5469. Fans may also notify personnel by texting "PHILLIES" [space] followed by the issue and location to 69050.

First Phillies Game Certificate

For kids 14 and under attending their first game at Citizens Bank Park, individual certificates are available for free at Guest Services (behind Section 122).

Foul Balls

Guests are welcome to keep any foul balls hit into the stands. Please do not interfere with a ball in play, especially those guests sitting at field level. Major League Baseball rules call for the ejection of guests that interfere with a ball in play.

Fun Features

Check out some of the family-fun features that make Citizens Bank Park world-class!

Details »

G

Game Times

  • Night games: 7:05 p.m.
  • Midweek afternoon games: 1:05 p.m. or 3:05 p.m.
  • Saturday games: 3:10 p.m., 4:10 p.m., 7:05 p.m., or 7:10 p.m.
  • Sunday games: 1:35 p.m. or 8:05 p.m.

Because of Major League Baseball television agreements with ESPN and FOX, the starting times of some games are tentative and subject to change. Time changes can potentially occur up to 10 days prior to a scheduled game date. Guests are advised that game tickets will be honored on the game date listed regardless of the time change. No refunds or exchanges will be given. Guests should be aware of this possibility. Log on to phillies.com or check other media outlets for the time changes that may occur.

Gate Openings

Regular Season (All Games)- Ashburn Alley (Left Field Gate) opens 2 hours prior to game time; All other gates open 1 1/2 hours prior to game time.

Gift Cards

Gift cards may be purchased at the ticket windows, Majestic Clubhouse Store, on phillies.com or by calling 215-463-1000. Gift cards may be redeemed for tickets, concessions and Phillies merchandise.

Gift Cards »

Giveaway Policy

The Phillies' policy is to distribute one giveaway item per eligible fan entering Citizens Bank Park. An eligible fan is a fan that meets advertised age limits or other requirements (i.e. All Kids 14 & Under on a kid's promotion). Eligible fans must receive the item prior to clearing the gate/distribution area. The Phillies are not responsible for any items once they leave the gate/distribution area. Lost or stolen items will not be replaced. Extra/unused tickets for a game may not be redeemed for giveaway items. The Phillies do not make giveaway items available for sale. Giveaway items are not licensed through Major League Baseball Properties therefore cannot be sold at retail. Remaining giveaway items are liquidated for charitable purposes through the Phillies Community Outreach Department. For more information, please contact the Phillies Merchandise Department at 215-463-6000.

Or via email at merch@phillies.com

Guest Services

Located on the Main Concourse (behind Section 122) and the Terrace Level (behind Section 318), Guest Services will assist you with questions, concerns and requests for information. Open from the time the gates open until 15 minutes after the game ends. If immediate attention is needed, or if someone is interfering with your enjoyment of the game, please call the Guest Services Hotline at 215-218-5469 or text the word "PHILLIES" [space], with issue and location to 69050.

Group Outings (groups of 25 or more)

Bring your group to the ballpark! Contact the Group Sales Office at 215-463-5000.

Group Ticket Information »

Guest Code of Conduct

Please refer to the Guest Code of Conduct page of phillies.com.

Guest Code of Conduct »

H

Hall of Fame Club

Premium seating for 2,500 (in the infield on the Club Level) that includes padded seats along with access to private, climate-controlled lounges featuring full-service bars, large screen TVs and upscale food options. For more information call 215-463-5000.

Hall of Fame Club »

premiumseats@phillies.com »

Hometown Homers

Guests who are lucky enough to catch or retrieve a home run hit by a Phillies player will be given the opportunity to have the ball autographed by that player. Guests must immediately contact Phillies personnel who will escort them to Guest Services to complete an application. Once the ball is autographed, it will be mailed to the guest.

J

Junior Phillies Club

Located behind Section 114. For a $20 membership fee, children 14 and under receive a Junior Phillies Club backpack, watch, passport that can be used to earn great prizes, Cameron Rupp poster, discounts on game tickets and at the Majestic Clubhouse Store, and "First in Line" priority for Nemours Kids Run the Bases. Members are also randomly selected for Phillies prizes. For more information, call 215-463-1000.

Junior Phillies Club »

L

Liberty Bell Home Run Spectacular

Towering 100 feet above street level, the 35-foot by 50-foot Liberty Bell rings after every Phillies home run. It is located in right-center field.

More Fun Features »

Lost and Found

To report or claim lost articles contact Phillies personnel or visit Guest Services located on the Main Concourse (behind Section 122) and the Terrace Level (behind Section 318). Found items will only be held for ten days. For information, guests may call 215-218-5440.

Lost children will be escorted to Guest Services. If the child is unable to provide information to reunite the two parties, a picture of the child can be displayed on PhanaVision.

M

Meetings, Banquets, Weddings and Events

See "Special Events".

Merchandise

  • Majestic Clubhouse Store - Located adjacent to the Third Base Gate, the expansive team store featuring official Phillies merchandise is open year-round, seven days a week, 10 a.m. to 6 p.m. On 1:05 p.m. or 1:35 p.m. game days, the store can only be accessed with a game ticket. The store is closed on major holidays. Enter from inside the park during events (behind Section 134) or outside during non-event times (on Citizens Bank Way). For merchandise information, call 267-570-2333.
  • The Player's Clubhouse - Located in the Phanatic Attic on the second level of the Majestic Clubhouse Store, the Player's Clubhouse features on-field apparel and headwear as well as Majestic player jerseys and a personalization station for bats, jerseys and caps. Throwback styles by Mitchell & Ness may be found in this space, along with Phillies Authentics game-used collectibles and authenticated memorabilia.
  • Mitchell & Ness Alley Store - Located in Ashburn Alley. Official Phillies merchandise location featuring signature throwback flannel jerseys from MLB's Cooperstown Authentic Collection, as well as a line of fashion apparel based on nostalgic Phillies logos, plus old-time pennants and banners from local retailer Mitchell & Ness. Ladies' and children's apparel, as well as current Phillies merchandise standards including player T-shirts and caps, are also available.
  • Phillies Authentics - Located on the Main Concourse (behind Section 133). Featuring game-used collectibles and autographed memorabilia authenticated through Major League Baseball's Authentication Program. A satellite retail kiosk is located behind Section 126 or find them on twitter @PhilsAuthentics.
  • The Cap Shop - Located in the First Base Gate plaza, this retail store features headwear for men, women and youth by New Era and Forty-Seven Brand.
  • New Era 5th & Ocean Ladies Boutique - Located on the Main Concourse (behind Section 121), this retail stand features exclusive apparel for women from New Era and 5th & Ocean brands as well as jewelry and accessories.
  • Majestic Team Shop - Located on the Terrace Level (behind Section 323), this retail location features Majestic player products including jerseys and T-shirts for men, women and youth.
  • Home Stands - Official Phillies merchandise is also available behind Sections 137, 207 and 317.
  • Memorabilia Store from Hunt Auctions - Located on the Main Concourse (behind Section 126). Offers premium quality baseball memorabilia such as autographed baseballs, baseball cards and signed jerseys, with a concentration on Phillies merchandise. Also features unique vintage offerings such as pennants, ticket stubs, pins and yearbooks.
  • Pin Trading Center - Majestic Clubhouse Store. Collectible pins are available for sale and trade. Includes numerous styles, plus a Pin of the Month (available in limited quantity).
  • Forty-Seven Brand Kiosk - Located in the Hall of Fame Club behind Section 226, this retail stand features Phillies Forty-Seven Brand premium licensed headwear and apparel, products defined by uncompromised attention to detail and quality.
  • Portable Kiosks - Located behind Sections 106, 113, 126 and in the Diamond Club.
  • NewsStands - Phillies publications, DVDs, limited selection of game-used memorabilia, baseball cards and various other baseball publications are available at two NewsStand locations behind Sections 111 and 143 (Left Field Gate) (see diagrams on pages 78-79).
  • Bull's BBQ Merchandise - Located at the Bull's BBQ Smokehouse in Ashburn Alley featuring Greg "The Bull" Luzinski merchandise. New Era headwear and novelties.

merch@phillies.com »

Amenities Map »

Metal Detectors

Please refer to the Guest Code of Conduct page of phillies.com.

Guest Code of Conduct »

P

Parking

There are parking lots throughout the Sports Complex for preferred, pre-paid, cash, and handicapped parking. It is recommended that guests arrive early and park in the first available lot. Please check phillies.com regarding events and construction projects that affect traffic in the Sports Complex area. For the latest traffic information for Pennsylvania and New Jersey, please dial 511 or visit 511pa.com or 511nj.org.

Parking Map and Directions »

511pa.com »

511nj.org »

Perfect Pitch Pizza Parties for Kids

Prior to every Saturday and Sunday home game, our party room hosts multiple birthday groups. $500 purchase includes 10 lower-level tickets, a 1-hour pre-game party with a light menu of pizza, cupcakes and beverages for 10 people, appearances by Phoebe Phanatic and the Phillies Phanstormers, birthday name in lights and more!

phillies.com/pizzaparty »

Phanatic MVP Club

Phanatic MVP Club (behind Section 114) - For a $15 membership fee, children 14 and under receive a Phanatic beach towel, Phanatic paddle ball set, membership card, Phanatic poster and other membership benefits. A 10% discount is included at the Majestic Clubhouse Store, along with discounts on game tickets. Members are also randomly selected throughout the year for Phanatic prizes. For more information, call 215-463-1000.

Phanatic MVP Club »

Phillies Charities, Inc.

Phillies Charities, Inc. (a Section 501(c)(3) organization) is the charitable arm of The Phillies. It raises funds in a variety of ways such as the annual Phillies Phestival, Phantastic Auction, and Phillies Charities 5K. In addition to major support of the Greater Philadelphia Chapter of the ALS Association, grants are made each year to a wide variety of primarily local charities.

Phillies Charities »

Phillies Charities 50/50 Drawing

Through the Phillies Charities 50/50 drawing, one lucky fan will walk away a winner! Fans may purchase a 50/50 drawing ticket at every home game from any of the kiosks located throughout the ballpark. Ticket sales begin when gates open and close immediately after the 7th inning.

phillies.com/raffle »

Phillies POW-MIA National Chair of Honor

Located in Section 110, Row 40. Serves as a permanent reminder of the nearly 90,000 Americans who have gone missing or become prisoners of war while serving their country.

Prohibited Items

Please refer to the Guest Code of Conduct page of phillies.com.

Guest Code of Conduct »

Public Transportation/SEPTA

SEPTA's Broad Street Line is the absolute best route to all the events at Citizens Bank Park. AT&T Station is located at Broad & Pattison - a short walk (about 7 minutes) to Citizens Bank Park. SEPTA operates Sports Express service on the Broad Street Line making stops at these stations: Fern Rock Transportation Center, Olney Transportation Center, Erie, Girard, Spring Garden, Race-Vine, City Hall, Walnut-Locust and AT&T. Riders can also travel from City Hall to AT&T Station in about 11 minutes on the frequent local service. The average trip time from Temple University/Cecil B. Moore is 19 minutes on local trains. Immediately following the conclusion of events, fans can find northbound trains waiting to provide local and express service back towards Center City and Fern Rock Transportation Center. All Regional Rail Lines, the Market-Frankford Line, PATCO and many trolley and bus routes provide convenient connections with the Broad Street Line. Free weekend parking is available at most Regional Rail lots. Fans can also travel to Citizens Bank Park via SEPTA Bus Routes 4 and 17. For more information, call 215-580-7800.

Public Transportation/SEPTA »

R

Radios/TVs

Please refer to the Guest Code of Conduct page of phillies.com.

Guest Code of Conduct »

Rain Delays/Inclement Weather

The right to postpone the playing of a game is controlled by the home club with the exception of the final series between two clubs, at which time the responsibility shifts to the Umpire-in-Chief. Once a game has started, the Umpire-in-Chief determines if a game should be suspended, when it can be resumed or if it should be terminated because of bad weather or unfit playing conditions. The Official Playing Rules provide that when a game has been temporarily suspended, umpires must wait at least 30 minutes before calling the game. On days when inclement weather is in the forecast, tune to 1210 WPHT or 94.1 WIP for updates on the game status. For weather updates, fans can also text the keyword "PHILLIES WEATHER" to MLBGO (65246).

www.phillies.com/weather »

Ramps

There are two sets of ramps in the ballpark:

  • First Base Ramp - Provides access to the Suite Level, Pavilion/Hall of Fame Club Level and Terrace Level.
  • Left Field Ramp - Adjacent to the Left Field Gate providing access to the Suite Level, Hall of Fame Club, Arcade seating and Terrace Level.

Red Goes Green

The Phillies' award-winning Red Goes Green program at Citizens Bank Park is in partnership with Aramark and Spectra.

More Details »

Red Goes Green »

Re-entry

There is a no re-entry policy at Citizens Bank Park.

Guest Code of Conduct »

Restrooms

A total of 63 public restrooms are conveniently located throughout the ballpark. In addition, there is a restroom in the Service Level specifically for wheelchair guests who are seated in the Field Level area by the third base dugout. Family restrooms are located at:

  • Main Concourse (3): behind Sections 106, 112 and 137.
  • Diamond Club (2): two convenient locations within the Diamond Club.
  • Hall of Fame Club Level (5): Club, behind Sections 219 and 224; Pavilion, behind Sections 205 and 208; and Arcade, behind Section 234.
  • Terrace Level (3): behind Sections 319, 322 and 329.

Amenities Map »

Retired Numbers

The retired numbers of Richie Ashburn (1), Jim Bunning (14), Mike Schmidt (20), Steve Carlton (32), Robin Roberts (36) and Jackie Robinson (42) are displayed on top of the Ashburn Alley concession buildings.

Risks of Baseball

Please refer to the Guest Code of Conduct page of phillies.com.

Guest Code of Conduct »

S

Schedules

Phillies pocket schedules are available at the ticket windows, Guest Services, Majestic Clubhouse Store, the Alley Store, or by calling Ticket Services (215-463-1000).

Schedule »

Scoreboard System

The Phillies massive Daktronics HD-15 video display features Sony HD production technology and includes a dedicated closed captioning display to assist hearing impaired fans.

More Details »

Service Animals

Certified service dogs or service dogs in training for guests with special needs are welcome. All other animals are prohibited.

Access Guide »

Smoking

By City of Philadelphia ordinance, smoking (including e-cigarettes) is only permitted in designated areas of the Third Base Gate and Left Field Gate.

Guest Code of Conduct »

Special Events

Looking for a unique place to host your next social or corporate event? Citizens Bank Park is available on nongame days for selected events. For information, call the Phillies at 215-218-5100. For gameday parties and meetings, contact the Phillies Group Sales Office at 215-463-5000.

Special Events »

specialevents@phillies.com »

Speed of Pitches

Guests can check the speed and type of pitches being thrown on three electronic boards, located on the out of town scorecard (right field) and Club Level fascia boards (first base and third base).

Stairs

For the convenience of our guests, Citizens Bank Park is equipped with numerous stairways:

  • Ashburn Alley - Stairways are located by the Left Field Gate, in center field leading to the Rooftop Bleachers, and the Right Field Gate (gives access to the Rooftop and Pavilion Level).
  • First Base Gate - This stairway gives access to the Suites, Hall of Fame Club and Terrace Level (Sections 312-333 and 413-434) only.
  • Third Base Gate - Both stairways give access to the Suites, Hall of Fame Club and Terrace Level.
  • Scoreboard - Two sets of stairways on both sides of the scoreboard (Left Field) give access to the Scoreboard Porch (Sections 241-245) and the upper level of Harry the K's.

Starting Lineup

Prior to every game, the Phillies' starting lineup will be displayed by large baseball cards on the wall behind the left field scoreboard building.

Strollers

Please refer to the Guest Code of Conduct page of phillies.com.

Guest Code of Conduct »

Suites

Luxury Suites - A total of 70 luxury Suites are located above the Field Level seats and afford spectacular views of the action. Suites offer upscale catering, comfortable seating and furnishings with a distinct baseball flavor.

Single-Game Party Suites - Rent a Party Suite, Hall of Fame Club Deck, All-Star Suite or MVP Suite to entertain your group. Contact Phillies Group Sales at 215-463-5000.

grouptickets@phillies.com »

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Tailgating

Please refer to the Guest Code of Conduct page of phillies.com.

Guest Code of Conduct »

Taxi Service

Guests needing help placing a call for taxi-service can stop at Guest Services located behind Section 122 on the Main Concourse and behind Section 318 on the Terrace Level. Taxis are available at the end of each game at the corner of Citizens Bank Way and Pattison Avenue (outside the Third Base Gate).

Telephones/Telephone Display Devices

Public pay phones are located inside the Left Field and outside the First and Third Base Gates. All are wheelchair accessible and equipped with volume controls. In addition, a TDD phone is located near the Left Field Gate.

Ticket Information

  • Online: phillies.com
  • Season and Group Sales: 215-463-5000
  • General Information & Individual Ticket Orders: 215-463-1000
  • Ballpark Tours: 215-463-1000
  • Hearing Impaired (TDD): 215-463-2998

Digital Ticketing - Visit phillies.com/mytickets to log into your account, using your Phillies account number and password. If you do not have your password you can reset it from this page. Once the account is created you can electronically forward tickets to friends and family, print your tickets, or post to StubHub. You can also enter Citizens Bank Park with your mobile phone by presenting your ticket in the free MLB.com Ballpark app (iPhone & Android). Simply tap on the My Tickets button on the ballpark page, log into your My Phillies Tickets account, and choose the game and tickets you would like to use. For more information please visit phillies.com.

phillies.com/mytickets »

Group Outings (for groups of 25 or more) - Group tickets, phunraising options, party suites, club decks and hospitality areas are available. Contact the Group Sales Office at 215-463-5000 or go to phillies.com/grouptickets for information.

grouptickets@phillies.com »

Group Ticket Information »

In-game - Ticket windows are located on the Main Concourse (behind Section 124) and the Terrace Level (behind Section 318).

In person - Ticket windows are located near the First Base Gate on Pattison Avenue. Also, ticket kiosks are located at the First Base Gate (open 24/7), Third Base Gate and Majestic Clubhouse Store. For all home games, additional ticket windows will be open on Citizens Bank Way.

MLB.com Ballpark App - Your mobile companion when visiting Citizens Bank Park. With this free app: access your tickets; enter Citizens Bank Park with tickets on your mobile device; upgrade your seat and ballpark experience; unlock offers and content by checking in to games; receive notifications for exclusive stadium offers via iBeacon technology; view your check-in history and add pictures to the Journal; explore the park with interactive concourse maps, directories and concession menus; find out your favorite player's walk-up music, with the ability to purchase songs on iPhone; order food and beverages directly to your seat; access club rewards programs and more.

Official Game - A game becomes official after 4½ innings, if the Phillies lead. Otherwise, five full innings must be completed before it is considered a regulation game.

Re-entry - There is a no re-entry policy in effect at Citizens Bank Park. Tickets do not entitle the holder to reenter the ballpark after leaving the ticketed area.

Perfect Pitch Pizza Parties for Kids - Prior to every Saturday and Sunday game, the Phillies party room hosts kids birthday parties.

phillies.com/pizzaparty »

Scalping - Tickets may not be resold on the private property of Citizens Bank Park or in the parking areas that surround it and tickets associated with such transactions are subject to confiscation. (This prohibition is in addition to all restrictions and prohibitions imposed on scalping by law.) In many cases, tickets offered for sale by scalpers are misrepresented, counterfeit or stolen.

Season Tickets - Season Ticket holders enjoy excellent benefits, including Postseason Ticket Priority, discounted pricing as compared to individual game tickets & more.

Season Tickets »

Theme Nights - Each year, the Phillies host a number of Theme Nights which provide fans the opportunity to interact with others who share similar backgrounds and interests, such as Scouts Nights, Youth Baseball Celebrations, and Teacher Appreciation Night. Ticket purchases for some Theme Nights also include a giveaway item.

Theme Nights »

Wheelchair and Companion Seating - Wheelchair and companion seating is available in the following areas: Field Level, Pavilion/Arcade Level, Scoreboard Porch and Terrace Level. Companion Seating is available alongside the spaces for guests using wheelchairs at a maximum 3:1 ratio (3 companions per wheelchair). Folding chairs will be provided for companions. Check phillies.com or call 215-463-1000 for seating availability.

Will Call - Orders placed over the phone or via the internet within seven days of the game may be picked up any time after ordering at the ticket windows located at the First Base Gate, or on the day of the game at any available ticket window. For identification purposes, guests should present their driver's license and credit card used for their ticket purchase when picking up their tickets. Ticket kiosks, located at the First Base Gate (open 24/7), Third Base Gate ticket windows and Majestic Clubhouse Store, are available for day-of-game ticket pickup with the credit card used to purchase the tickets. Guests ordering tickets via the internet and phones have the additional convenience of our "Print At Home" option. Tickets for future games may also be purchased at the kiosks.

Print at Home »

Tours of Citizens Bank Park

Public and private are available year-round. Tours begin and end next to The Player's Clubhouse in the Majestic Clubhouse Store and will not be scheduled on Sundays, major holidays, or when there are day games at home. Guests can purchase public tour tickets (Adults: $10; Seniors & Children 3-14: $6) at the Citizens Bank Park ticket windows, ticket kiosks, phillies.com or by calling Ticket Services (215-463-1000). Accommodations for private tours (groups of 25 or more) can be arranged by calling 215-218-5360.

Tours »

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Umbrellas

Umbrellas are permitted inside Citizens Bank Park. Please be considerate of guests around you when using an umbrella.

Guest Code of Conduct »

Unmanned and Remote Controlled Aircraft Systems

The use of unmanned and remote controlled aircraft systems at Citizens Bank Park, including its surrounding parking areas, is prohibited at all times. In addition, the FAA prohibits use of such aircraft systems up to 3,000 feet above the ground and within 3 nautical miles of Citizens Bank Park beginning 1 hour before to 1 hour after an event. Violations of this policy may result in a fine and/or arrest and imprisonment for up to one year.

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Veterans Memorial

To commemorate the site of Veterans Stadium, the Phillies built a monument as an everlasting memorial to veterans. Located on Pattison Avenue, the granite-covered memorial includes the American flag along with bronze plaques and flags representing the Army, Marine Corps, Navy, Air Force, Coast Guard and POW/MIA. The flags fly year-round.

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Water Fountains

Twenty water stations each containing two fountains (one standard and one wheelchair accessible) are dispersed throughout the ballpark, for a total of 40 fountains.

Weapons

Please refer to the Guest Code of Conduct page of phillies.com.

Guest Code of Conduct »

Web site

Tickets, schedules, promotional schedules, merchandise, up-to-the minute Phillies news, live game audiocasts, live game video coverage, message boards, history, stats, scoreboard, community news, free e-newsletters...it is all available at the official Web site of the Phillies: www.phillies.com.

www.facebook.com/phillies »

www.twitter.com/philaphillies »

Wheelchairs

Courtesy wheelchairs may be obtained at the four main entrance gates, as well as Guest Services located on the Main Concourse (behind Section 122) and the Terrace Level (behind Section 318). A valid driver's license, credit card or some other form of identification as well as seat location must be provided to use the chair. Wheelchairs can only be used to assist fans to or from seats and must be promptly returned to assist with other fans' needs.

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You

You, our guests, are the focus of everything we do. Phillies employees are here to make your Citizens Bank Park experience a special and memorable one. We welcome your comments and suggestions at any of our Guest Services locations.

Help online »