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Citizens Bank Park Information Guide

We hope you enjoy your visit to Citizens Bank Park, the spectacular home of the Phillies!

This Information Guide was developed with one goal in mind: to assist our guests in becoming familiar with Philadelphia's award-winning ballpark. A variety of accommodations are offered to make your experience an enjoyable one.

A

Access

All guests enter Citizens Bank Park on the Main Concourse at street level and there are wheelchair-accessible gates at every bank of turnstiles. Citizens Bank Park has elevators to service guests with disabilities; the ballpark is also equipped with escalators, ramps and stairways.

Accommodations for Guests with Special Needs

With the help of an Americans with Disabilities Act (ADA) consultant, Citizens Bank Park was designed to be universally accessible and comfortable for all guests with special needs.

Access Guide »

Order Tickets »

Address and Phone Numbers

The Phillies
Citizens Bank Park
One Citizens Bank Way
Philadelphia, PA 19148-5249

Website: www.phillies.com

General Information & Individual Ticket Orders: 215-463-1000

Executive Offices: 215-463-6000

Season and Group Sales: 215-463-5000

Special Events (non-game days): 215-218-5100

Ballpark Tours: 215-463-1000

Ballpark Group Tours (25 or more): 215-218-5360

Merchandise Orders: 877-GO-PHILS

Phillies Social Media Clubhouse: Go behind the scenes and follow the Phillies on Facebook, Twitter, Instagram, and Snapchat! Also, make sure to download the MLB Ballpark app and MLB At Bat app.

phillies.com/connect »

Alcoholic Beverages

Please refer to the Guest Code of Conduct page of phillies.com.

Guest Code of Conduct »

All About Young Guests

  • Babies/Toddlers Tickets - Children age two and under may be admitted to Phillies games without a ticket, but need to sit in the lap of an accompanying adult. Children age three and above require a ticket.
  • Baby-Changing Tables - Baby-changing tables are available in all 61 restroom facilities.
  • Birthday Parties - See Perfect Pitch Pizza Parties

phillies.com/pizzaparty

  • Cavity Buster's Nursing Lounge The Cavity Buster's Nursing Lounge is a private area for nursing mothers and babies located on the Main Concourse behind Section 125.
  • Newborn Club - The Phillies Newborn Club is designed for parents who are expecting or have just welcomed a child. The $40 fee includes a Phillies Rookie of the Year bib, pre-walker sneakers customized with child's year of birth, personalized birth certificate, Newborn - 12 Month Milestone Stickers and a PhanaVision birth announcement. Members receive a photo of the Phillies lineup card from their first game that can be redeemed at the Fan Club kiosk behind right field in the Yard, plus other membership benefits. A 10% discount is included for the New Era Phillies Team Store. The kiosk will remain open for 1 ½ hours after scheduled first pitch.

phillies.com/kidsclubs

  • Phanatic Phood Cart (near Kids Zone behind Section 113) and Phanatic Kid's Corner (behind Section 318, Terrace Level) - Concessions offering kid-sized portions. Available when gates open until the 7th inning.
  • Phanatic Phun Zone (inside First Base Gate plaza) - Sponsored by Cavity Busters, this play area gives children age eight and under an opportunity to climb, explore, and play games. A junior Phanatic Phun Zone is also available for guests two years of age and under. Weather permitting.
  • Phillies Kids Club - For a $30 membership fee, children 14 and under receive a Phillies Kids Club backpack, rally hat, wall sign and photo frame. Membership benefits include complimentary tickets, prizes for checking in at the Fan Club kiosk during games, access to exclusive events and sweepstakes, and a 10% discount for the New Era Phillies Team Store. To sign up visit the Fan Club kiosk behind right field in the Yard. Call 215-463-1000 for further information or visit phillies.com/kidsclubs. Child must be present to check in. The kiosk will remain open for 1 ½ hours after scheduled first pitch.

phillies.com/kidsclub

  • Sunday Starting Nine - Kids 14 and under who wear Phillies colors to the ballpark on Sundays could be randomly selected for this unique experience. Nine lucky youngsters will be introduced pre-game and stand on the field with the nine Phillies starters for the National Anthem.
  • The Yard (lright field in Ashburn Alley) - A major league experience for kids! This interactive area features Citizens Bank Phan Field (a WIFFLE ball field complete with dugout and bullpen), a Phanatic Climbing Wall, Hatfield Phanatic Hot Dog Launcher, Bullpen pitching area and concessions just for kids, including an Ice Cream Bar at The Yard!

phillies.com/theyard

    Animals

    Certified service dogs or service dogs in training for guests with special needs are welcome. All other animals are prohibited.

    Anniversary Package

    Guests can celebrate their anniversary with their names in lights on the scoreboard. The $40 package also includes Phillies stemless wine glasses. A limited number of packages are available per game. At least five days in advance registration is required by calling Ticket Services at 215-463-1000. Guests can check in at the Birthday Check-In desk located behind Section 123.

    Art in the Park

    Fans of all ages are invited to enjoy the various art featured in the ballpark.

    Fun Features »

    Ashburn Alley

    A festive outfield entertainment area named in honor of Phillies legend Richie Ashburn. Opens 2 hours prior to game time so fans can watch batting practice. Among the highlights:

    • The Yard, an interactive kids' area highlighted by Citizens Bank Phan Field, a Wiffle Ball field complete with dugout and bullpen, plus a Phanatic Climbing Wall, Hatfield Phanatic Hot Dog Launcher, and Bullpen pitching area. Featured concessions include kid-sized favorites and an Ice Cream Bar at The Yard, as well as a Backyard Bar for adults. The Ballpark app check-in desk is located in this area, where fans can also get questions answered and make reservations for The Yard.
    • The Left Field Plaza features great photo opportunities for fans, including the oversized Phillies' 2008 and 1980 World Series trophies, as well as statues featuring Phillies retired numbers - Richie Ashburn (1), Jim Bunning (14), Mike Schmidt (20), Steve Carlton (32), Robin Roberts (36) and Jackie Robinson (42). Phillies championship pennants are also on display, as well as the Phillies Wall of Fame presented by Toyota. Food options are located in this area, including Bull's BBQ, featuring 1980 World Series Champion Greg "The Bull" Luzinski.
    • The Phillies All-Star Walk: Granite markers featuring Phillies All-Stars since the first All-Star Game in 1933.
    • Bullpens: Guests can view the bi-level bullpens and watch pitchers from both teams warm up.
    • Budweiser Rooftop Bleacher Seats - The Phillies brought back rooftop bleachers, a Shibe Park phenomenon of the 1920s when residents of 20th Street built bleachers on top of their roofs. A total of 199 guests can enjoy this unique setting nestled under the Liberty Bell.
    • Also featured is the '47 Alley Store, as well as more food options.

    ATM Machines

    For the convenience of our guests, there are eight Citizens Bank ATM Machines located throughout the ballpark:

    B

    Bachelor/Bachelorette Parties - New for 2020!  Available for most Fridays and Saturdays, the package includes a discounted game ticket, $28 concession coupon and "Phinal Swing Before The Ring" T-shirt for each person, along with a "special welcome" on the side scoreboards. Minimum purchase 15 tickets. Two seating locations offered: Scoreboard Porch ($50 per person) and Hall of Fame Club ($100 per person). Must arrange in advance by contacting Group Sales (215-463-5000 or [email protected]).

    Bachelor/Bachelorette Parties

    Bags

    Please refer to the Guest Code of Conduct page of phillies.com.

    Guest Code of Conduct »

    Ballpark Characters

    • Phillie Phanatic - The fun-loving ambassador of Phillies baseball can be spotted all around the ballpark, and traditionally performs on the field during every home game at the end of the 5th inning and on the Phillies dugout in the bottom of the 7th inning.
    • Phoebe - The Phanatic's mom makes special appearances throughout the year including the Phanatic's Birthday and Mother's Day.
    • Galapagos Gang - Bessie, Calvin, Sid and Iggy are four inflatable characters representing animals from the Galapagos Islands who can be seen around the ballpark at every home game.
    • Phillies Ballgirls - The Phillies Ballgirls can be seen working down the right and left field foul lines. The Ballgirls are also involved in the Phillies' environmental initiatives by captaining the Red Goes Green Team. The Phillies Ballgirls are ambassadors for the Phillies both on and off the field. They represent educated, athletic and energetic women who hope to serve as role models in professional sports for young girls.

    Phillies Ballgirls

    • Citizens Ballpark Bankers - These all-star bankers, courtesy of Citizens Bank, are here every game to provide guests with a memorable experience at Citizens Bank Park. From encouraging guests to have fun in The Yard (located in right field in Ashburn Alley) to passing out special treats, these friendly faces will surprise and delight fans with a host of great gifts, ideas and information...all to ensure that your trip to Citizens Bank Park is the best experience in baseball.
    • Red Goes Green Team - The Red Goes Green Team, presented by Waste Management, is comprised of volunteers from local schools, volunteer organizations, environmental groups and more, who help with our recycling efforts by collecting recyclable plastic and aluminum bottles during Phillies home games.

    Red Goes Green

    • Other Characters - On select game days, have your face painted or visit a caricaturist (located on the Main Concourse at first base side of the ballpark).

    Banners & Signs

    Please refer to the Guest Code of Conduct page of phillies.com.

    Guest Code of Conduct »

    Batting Practice Schedule

    Batting practice at Citizens Bank Park is not guaranteed to take place before any home game. The schedule listed below is subject to change.

    7:05 PM Game

    • Phillies BP 4:25 - 5:25 PM
    • Visiting BP 5:25 - 6:25 PM

    6:05 PM Game

    • Phillies BP 3:25 PM - 4:25 PM
    • Visiting BP 4:25 PM - 5:25 PM

    4:05 PM Game

    • Phillies BP 1:25 PM - 2:25 PM
    • Visiting BP 2:25 PM - 3:25 PM

    1:05 PM Game

    • Phillies BP 10:25 - 11:25 AM
    • Visiting BP 11:25 AM - 12:25 PM

    Birthday Package

     For $30, guests can celebrate birthdays at Citizens Bank Park with scoreboard recognition, an Entertainment Staff member visit and a special hat from the Phillies. Birthday packages are subject to availability and advance registration is required by calling Ticket Services (215-463-1000). Once at the game, guests should check in at the Birthday Check-In desk located behind Section 123 or at the Advance Ticket Window marked "Birthday Check-In" located on the Terrace level. A $20 package is also available and includes scoreboard recognition and the special hat.

    Bottles, Cans, Coolers

    Please refer to the Guest Code of Conduct page of phillies.com.

    Guest Code of Conduct »

    Budweiser Responsibility Has Its Rewards Program

    Guests who would like to be their group's designated driver can pledge at kiosks located at the First Base, Third Base and Left Field Gates until the end of the first inning. Anyone who signs up will receive a voucher for a free fountain soda or Budweiser Zero non-alcoholic beer. In addition, one lucky fan per night will receive a Budweiser Prize Pack.

    C

    Cameras/Camcorders

    Please refer to the Guest Code of Conduct page of phillies.com.

    Guest Code of Conduct »

    Cellular Phones & Pagers

    Please refer to the Guest Code of Conduct page of phillies.com.

    Guest Code of Conduct »

    Concessions

    A wide variety of food and beverages, from traditional ballpark fare to foods with Philadelphia flavor, is available throughout the ballpark at permanent locations, portable stands and two restaurants. The ballpark also features healthier and gluten-free food, and is rated among the top vegetarian ballparks in the country. All concession areas are wheelchair accessible. The concessionaire is a joint venture involving Aramark, the Phillies and World Wide Concessions.

    Concourses

    The 360-degree openness of the Main Concourse gives guests a continuous, uninterrupted view of the field, keeping them in touch with the game if they leave their seats for a trip to the concession stands. The Terrace Level concourse provides a similar openness.

    Credit Card Policy

    MasterCard, Visa, American Express and Discover are accepted at ticket windows, restaurants, concession stands and merchandise locations in the ballpark.

    D

    Diamond Club

    The Diamond Club offers the most exclusive premium experience at Citizens Bank Park. Situated between the dugouts just feet away from the batter's box, Diamond Club seating is the closest thing to taking the field! Offering upscale dining options, in-seat wait service, and full-service bars, the Diamond Club provides a first-class experience for fans. It is also available on non-game days for special events. For info, call 215-463-5000.

    Diamond Club »

    Non-game day special events »

    Distribution of Materials

    Please refer to the Guest Code of Conduct page of phillies.com.

    Guest Code of Conduct »

    E

    Elevators

    Fifteen elevators are conveniently located throughout the ballpark and also available to service guests with disabilities.

    Emergency Evacuation

    In the event of an emergency, Phillies personnel have been trained and instructed to assist guests in evacuating the premises.

    Engagement Package presented by Golden Nugget Jewelers

    For $450, guests receive live, in-game coverage of their proposal on PhanaVision, four tickets to the game (best available), a champagne toast (must be 21 and over) and a downloadable video link of the event. The Engagement Package must be scheduled at least one week in advance and is not available on Sunday games. To schedule, call Ticket Services (215-463-1000).

    Entrances

    Entrances are located at the First Base Gate, Third Base Gate and Left Field Gate. There are also private Suite and Club Entrances located on Pattison Avenue (Home Plate), Citizens Bank Way (West) and Darien Street (East).

    Escalators

    There are three sets of escalators in the ballpark:

    • First Base Gate - Takes guests from the First Base Gate Plaza to the Pavilion Level with a second escalator taking guests to the Terrace Level.
    • Third Base Gate (located behind Section 126) - Takes guests to the Hall of Fame Club and Terrace Level.
    • Left Field (behind Section 140) - Takes guests to the Arcade seating area and the West Hall of Fame Club Entrance. A second escalator takes guests from this area to the Terrace Level.

    F

    Facts and Figures

    This is the perfect place for fans who want to find out the nuts and bolts about the ultimate ballpark.

    Details »

    Fan Texting

    Please refer to the Guest Code of Conduct page of phillies.com.

    Guest Code of Conduct »

    Field Dimensions

    Right field foul pole:

    • Distance: 330'
    • Height: 13'3"

    Right field power alley:

    • Distance: 369'
    • Height: 13'3"

    Center field, straightaway:

    • Distance: 401'
    • Height: 6'

    The "Angle" (left of CF to LCF):

    • Distance: 409'-381'-387'
    • Height: 19'-12'8"

    Left field foul pole:

    • Distance: 329'
    • Height: 10'6"

    Left field power alley:

    • Distance: 374'
    • Height: 10'6"

    Fightin' Phils Fan Club

    The Fightin' Phils Fan Club is the official adult fan club of the Phillies. Memberships can be purchased online at phillies.com/fightinphils and include two (2) complimentary tickets for a 2020 home game, access to exclusive events and much more. The Standard Membership tier includes 2020 MLB Audio for your computer and the Premium Membership tier includes access to Audio for your computer and supported mobile device. Complimentary tickets are for select dates and must be redeemed through the members-only site.

    phillies.com/fightinphils

    First Aid

    First aid stations are located on the Main Concourse (behind Section 105) and the Terrace Level (behind Section 318). Each location is staffed with medical personnel. If medical assistance is needed, please notify the nearest Phillies personnel, proceed to the nearest location, or call the Guest Services Hotline at 215-218-5469. Fans may also notify personnel by texting "PHILLIES" [space] followed by the issue and location to 69050.

    First Phillies Game Certificate

    For kids 14 and under attending their first game at Citizens Bank Park, individual certificates are available for free at Guest Services (behind Section 122).

    Foul Balls

    Guests are welcome to keep any foul balls hit into the stands. Please do not interfere with a ball in play, especially those guests sitting at field level. Major League Baseball rules call for the ejection of guests that interfere with a ball in play.

    Fun Features

    Check out some of the family-fun features that make Citizens Bank Park world-class!

    Details »

    G

    Game Times

    The starting times of some games are tentative and subject to change due to Major League Baseball's television agreements with ESPN and FOX. Time changes can potentially occur up to 10 days prior to a scheduled game date. Guests are advised that game tickets will be honored on the game date listed regardless of the time change. No refunds or exchanges will be given. Guests should be aware of this possibility. Check phillies.com for the most up-to-date schedule.

    Phillies Schedule

    Gate Openings

    For all Regular Season home games, a portion of the Left Field Gate and Third Base Gate opens 2 hours prior to game time for access to Ashburn Alley and Pass and Stow; All other gates open 1 1/2 hours prior to game time.

    Gift Cards

    Gift cards may be purchased at the ticket windows, New Era Phillies Team Store, on phillies.com or by calling 215-463-1000. Gift cards may be redeemed for tickets, concessions and Phillies merchandise.

    Gift Cards »

    Giveaway Policy

    The Phillies' policy is to distribute one giveaway item per eligible fan entering Citizens Bank Park. An eligible fan is a fan that meets advertised age limits or other requirements (i.e. all kids 14 & under for a kid's promotion). Eligible fans must receive the item prior to clearing the gate/distribution area. The Phillies are not responsible for any items once they leave the gate/distribution area. Lost or stolen items will not be replaced. Extra/unused tickets for a game may not be redeemed for giveaway items. The Phillies do not make giveaway items available for sale. Giveaway items are not licensed through Major League Baseball Properties therefore cannot be sold at retail. Remaining giveaway items are liquidated for charitable purposes through the Phillies Community Outreach Department. For more information, please contact the Phillies Merchandise Department at 877-GO-PHILS.

    Or via email at [email protected]

    Guest Services

    Located on the Main Concourse (behind Section 122) and the Terrace Level (behind Section 318), Guest Services will assist you with questions, concerns and requests for information. Open from the time the gates open until 15 minutes after the game ends. If immediate attention is needed, or if someone is interfering with your enjoyment of the game, please call the Guest Services Hotline at 215-218-5469 or text the word "PHILLIES" [space], with issue and location to 69050.

    Group Outings (groups of 25 or more)

    Bring your group to the ballpark! Contact the Group Sales Office at 215-463-5000.

    Group Ticket Information »

    Guest Code of Conduct

    Please refer to the Guest Code of Conduct page of phillies.com.

    Guest Code of Conduct »

    H

    Hall of Fame Club

    The Hall of Fame Club combines upscale amenities with fantastic sight lines to provide a unique viewing experience. Located between the bases on the press level, fans have access to private climate-controlled lounges, upscale concessions and full-service bars. For more information call 215-463-5000 or email [email protected].

    Hall of Fame Club »

    L

    Liberty Bell Home Run Spectacular

    Towering 100 feet above street level, the 35-foot by 50-foot Liberty Bell rings after every Phillies home run. It is located in right-center field.

    More Fun Features »

    Lost and Found

    To report or claim lost articles contact Phillies personnel or visit Guest Services located on the Main Concourse (behind Section 122) and the Terrace Level (behind Section 318). Found items will only be held for ten days. For information, guests may call 215-218-5440.

    Lost children will be escorted to Guest Services. If the child is unable to provide information to reunite the two parties, a picture of the child can be displayed on PhanaVision.

    M

    Meetings, Banquets, Weddings and Events

    See "Special Events".

    Merchandise

    • New Era Phillies Team Store - Located adjacent to the Third Base Gate, the expansive team store, featuring official Phillies merchandise, is open daily from 10:00 a.m. to 6:00 p.m. On game days with a start time of 1:05 p.m. or earlier, the store can only be accessed from the concourse with a game ticket. The store is closed on major holidays. Enter from inside the park during events (behind Section 134) or outside during non-event times (on Citizens Bank Way). For merchandise information, call 267-570-2333. Follow on Twitter @philliesNEstore.

    Team Store

    • The Player's Clubhouse - Second floor of the New Era Phillies Team Store. Dedicated to New Era player products including on-field and replica player jerseys, player tees and on-field caps by New Era. Throwback styles by Mitchell & Ness may be found in this space, along with Phillies Authentics game-used collectibles and authenticated memorabilia.
    • Personalization Station - First floor of the New Era Phillies Team Store. Personalize Phillies jerseys, caps and bats.
    • '47 Alley Store - Located in Ashburn Alley. Official Phillies merchandise location featuring apparel and headwear from official retailer '47. The store also features Phanatic plush dolls along with Bull's BBQ items, on-field and player name & number apparel.
    • Phillies Authentics - Located on the Main Concourse (behind Section 133). Featuring game-used collectibles and autographed memorabilia authenticated through Major League Baseball's Authentication Program along with a selection of Phillies publications, baseball cards and various other baseball publications. Limited selection of items available in the Player's Clubhouse at the New Era Phillies Team Store. Follow on Twitter @PhilsAuthentics.
    • The Cap Shop - Located on the Main Concourse (behind Section 137). Featuring headwear for men, women and kids by New Era and '47.
    • Home Stands - Official Phillies merchandise is also available behind Sections 121, 207 and 326 along with the First Base Gate Plaza, Hall of Fame level behind section 226 and the Diamond Club.
    • Memorabilia Store from Hunt Auctions - Located on the Main Concourse. Featuring premium quality baseball memorabilia such as autographed baseballs, baseball cards and signed jerseys, with a concentration on Phillies merchandise. Also features unique vintage offerings such as pennants, ticket stubs, pins and yearbooks.
    • The Yard - Located in the Yard entertainment area on the Main Concourse behind Section 102, this location features a variety of kids items.
    • Scorecard Kiosk - Located on the Main Concourse (behind section 126). Featuring Phillies publications, baseball cards, various other baseball publications plus a limited selection of game-used memorabilia.

    [email protected] »

    Metal Detectors

    Please refer to the Guest Code of Conduct page of phillies.com.

    Guest Code of Conduct »

    Mobile Ticketing

    See "Ticket Information"

    P

    Parking

    There are parking lots throughout the Sports Complex for preferred, pre-paid, cash, and handicapped parking. It is recommended that guests arrive early and park in the first available lot. Please check phillies.com regarding events and construction projects that affect traffic in the Sports Complex area. For the latest traffic information for Pennsylvania and New Jersey, please dial 511 or visit 511pa.com or 511nj.org.

    Parking Map and Directions

    511pa.com

    511nj.org

    Pass and Stow

    Adjacent to the Third Base Plaza, Pass and Stow features an outdoor beer garden and bar, Foundry Pizza serving brick-oven pizza, a family-friendly sports pub, 44 TVs to catch game action, and more. This area opens two hours prior to game time and can be accessed via the Third Base Gate.

    Other highlights include the iconic 19-foot high Liberty Bell that was once located atop Veterans Stadium. The refurbished bell is prominently displayed as fans approach the Third Base Gate, providing yet another photo opportunity.

    phillies.com/passandstow

    Perfect Pitch Pizza Parties for Kids

    Prior to most Saturday and Sunday home games, our party room hosts multiple birthday groups.

    phillies.com/pizzaparty

    Phillies Charities, Inc.

    Phillies Charities, Inc. (a Section 501(c)(3) organization) is the charitable arm of The Phillies. It raises funds in a variety of ways such as the annual Phillies Phestival, Phantastic Auction, and Phillies Charities 5K. In addition to major support of the Greater Philadelphia Chapter of the ALS Association, grants are made each year to a wide variety of primarily local charities.

    Phillies Charities

    Phillies Charities 50/50 Drawing

    Through the Phillies Charities 50/50 drawing, one lucky fan will walk away a winner! Fans may purchase a 50/50 drawing ticket at every home game from any of the kiosks located throughout the ballpark. Ticket sales begin when gates open and close immediately after the 7th inning.

    phillies.com/raffle

    Phillies POW-MIA National Chair of Honor

    Located in Section 110, Row 40. Serves as a permanent reminder of the nearly 90,000 Americans who have gone missing or become prisoners of war while serving their country.

    Prohibited Items

    Please refer to the Guest Code of Conduct page of phillies.com.

    Guest Code of Conduct

    Public Transportation/SEPTA

    SEPTA's Broad Street Line is the absolute best route to all the events at Citizens Bank Park. NRG Station is located at Broad & Pattison - a short walk (about 7 minutes) to Citizens Bank Park. SEPTA operates Sports Express service on the Broad Street Line making stops at these stations: Fern Rock Transportation Center, Olney Transportation Center, Erie, Girard, Spring Garden, Race-Vine, City Hall, Walnut-Locust and NRG. Riders can also travel from City Hall to NRG Station in about 11 minutes on the frequent local service. The average trip time from Temple University/Cecil B. Moore is 19 minutes on local trains. Immediately following the conclusion of events, fans can find northbound trains waiting to provide local and express service back towards Center City and Fern Rock Transportation Center. All Regional Rail Lines, the Market-Frankford Line, PATCO and many trolley and bus routes provide convenient connections with the Broad Street Line. Free weekend parking is available at most Regional Rail lots. Fans can also travel to Citizens Bank Park via SEPTA Bus Routes 4 and 17. For more information, call 215-580-7800.

    Public Transportation/SEPTA »

    R

    Radios/TVs

    Please refer to the Guest Code of Conduct page of phillies.com.

    Guest Code of Conduct

    Rain Delays/Inclement Weather

    The right to postpone the playing of a game is controlled by the home club with the exception of the final series (that begins on or after June 1) between two clubs, at which time the responsibility shifts to the Umpire-in-Chief. Once a game has started, the Umpire-in-Chief determines if a game should be suspended, when it can be resumed or if it should be terminated because of bad weather or unfit playing conditions. The Official Playing Rules provide that when a game has been temporarily suspended, umpires must wait at least 30 minutes before calling the game. On days when inclement weather is in the forecast, tune to 94.1 WIP or check back with phillies.com for updates on the game status.

    www.phillies.com/weather

    Ramps

    There are two sets of ramps in the ballpark:

    • First Base Ramp - Provides access to the Suite Level, Pavilion/Hall of Fame Club Level and Terrace Level.
    • Left Field Ramp - Adjacent to the Left Field Gate providing access to the Suite Level, Hall of Fame Club, Arcade seating and Terrace Level.

    Red Goes Green

    The Phillies' award-winning Red Goes Green program at Citizens Bank Park is in partnership with Aramark and Spectra.

    More Details

    Red Goes Green

    Re-entry

    There is a no re-entry policy at Citizens Bank Park.

    Guest Code of Conduct

    Restrooms

    A total of 63 public restrooms are conveniently located throughout the ballpark. In addition, there is a restroom in the Service Level specifically for wheelchair guests who are seated in the Field Level area by the third base dugout. Family restrooms are located at:

    • Main Concourse (3): behind Sections 106, 112 and 137.
    • Diamond Club (2): two convenient locations within the Diamond Club.
    • Hall of Fame Club Level (5): Club, behind Sections 219 and 224; Pavilion, behind Sections 205 and 208; and Arcade, behind Section 234.
    • Terrace Level (3): behind Sections 319, 322 and 329.

    Risks of Baseball

    Please refer to the Guest Code of Conduct page of phillies.com.

    Guest Code of Conduct

    S

    Schedules

    Phillies pocket schedules are available at the ticket windows, Guest Services, New Era Phillies Team Store, the '47 Alley Store, or by calling Ticket Services (215-463-1000).

    Schedule

    Scoreboard System

    The Phillies massive Daktronics HD-15 video display features Sony HD production technology and includes a dedicated closed captioning display to assist hearing impaired fans.

    More Details

    Service Animals

    Certified service dogs or service dogs in training for guests with special needs are welcome. All other animals are prohibited.

    Access Guide »

    Shake Shack

    Shake Shack has brought its sit-down restaurant experience to Citizens Bank Park, with seating for 120 fans. This popular modern-day "roadside" burger stand serves its classic burgers, crinkle-cut fries, hand-spun shakes and more at the ballpark. More than 6,000 square feet, Shake Shack is adjacent to Pass and Stow (Third Base Plaza).

    Smoke-Free Facility

    Smoking is not permitted inside Citizens Bank Park.

    Guest Code of Conduct

    Special Events

    Looking for a unique place to host your next social or corporate event? Citizens Bank Park is available on nongame days for selected events. For information, call the Phillies at 215-218-5100. For gameday parties and meetings, contact the Phillies Group Sales Office at 215-463-5000.

    Special Events

    [email protected]

    Speed of Pitches

    Guests can check the speed and type of pitches being thrown on three electronic boards, located on the out of town scoreboard (right field) and Terrace Level fascia boards (first base and third base).

    Stairs

    For the convenience of our guests, Citizens Bank Park is equipped with numerous stairways:

    • Ashburn Alley - Stairways are located by the Left Field Gate, in center field leading to the Rooftop Bleachers, and the Right Field Gate (gives access to the Rooftop and Pavilion Level).
    • First Base Gate - This stairway gives access to the Suites, Hall of Fame Club and Terrace Level (Sections 312-333 and 413-434) only.
    • Third Base Gate - Both stairways give access to the Suites, Hall of Fame Club and Terrace Level.
    • Scoreboard - Two sets of stairways on both sides of the scoreboard (Left Field) give access to the Scoreboard Porch (Sections 241-245) and the upper level of Harry the K's.

    Strollers

    Please refer to the Guest Code of Conduct page of phillies.com.

    Guest Code of Conduct

    Suites

    Dell EMC Suite Level - A total of 70 suites are located on the Dell EMC Suite Level above the main concourse and afford spectacular views of the action. These suites are licensed on a multi-game basis, ranging from 10 to 81 games, and offer upscale catering, comfortable seating and luxury furnishings.

    Single-Game Party Suites - Rent a private suite or club deck, suitable for 16-75+ guests. Packages include tickets, parking passes, and a ballpark fare menu. Contact Phillies Group Sales at 215-463-5000.

    [email protected]

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    Tailgating

    Please refer to the Guest Code of Conduct page of phillies.com.

    Guest Code of Conduct

    Taxi Service

    Guests needing help placing a call for taxi-service can stop at Guest Services located behind Section 122 on the Main Concourse and behind Section 318 on the Terrace Level. Taxis are available at the end of each game at the corner of Citizens Bank Way and Pattison Avenue (outside the Third Base Gate).

    Telephones

    A public pay phone is located inside the Left Field Gate.

    Ticket Information

    • Online: phillies.com
    • Season and Group Sales: 215-463-5000
    • General Information & Individual Ticket Orders: 215-463-1000
    • Ballpark Tours: 215-463-1000

    Mobile Ticketing - The MLB Ballpark app allows easy entry into Phillies games at Citizens Bank Park (including Sports Complex parking) via your mobile device. With the app, you can browse inventory, forward tickets to others, and use for entry into Citizens Bank Park. If you have questions regarding your mobile tickets, please contact Ticket Services at 215-463-1000.

    [email protected]

    To access your tickets from your mobile device:

    1. Download the MLB Ballpark app via the iOS App Store or the Android Google Play Store 
    2. Use the email address from your ticket purchase to log in and view your tickets.
    3. Access your tickets via the 'WALLET' tab to view the barcode that you will scan when entering Citizens Bank Park.

    Mobile Ticketing FAQs

    Group Outings (for groups of 25 or more) - Group tickets, phunraising options, party suites, club decks and hospitality areas are available. Contact the Group Sales Office at 215-463-5000 or go to phillies.com/grouptickets for information.

    [email protected]

    phillies.com/grouptickets

    In-game - Ticket windows are located on the Main Concourse (behind Section 124) and the Terrace Level (behind Section 318).

    In person - Ticket windows are located near the First Base Gate on Pattison Avenue. For all home games, additional ticket windows will be open on Citizens Bank Way.

    MLB Ballpark app - Your mobile companion when visiting Citizens Bank Park. With this free app: access your tickets; enter Citizens Bank Park with tickets on your mobile device; upgrade your seat and ballpark experience; unlock offers and content by checking in to games; receive notifications for exclusive stadium offers via iBeacon technology; view your check-in history and add pictures to the Journal; explore the park with interactive concourse maps, directories and concession menus; find out your favorite player's walk-up music, with the ability to purchase songs on iPhone; order food and beverages directly to your seat; access club rewards programs and more.

    Official Game - A game becomes official after 4½ innings, if the Phillies lead. Otherwise, five full innings must be completed before it is considered a regulation game.

    Re-entry - There is a no re-entry policy in effect at Citizens Bank Park. Tickets do not entitle the holder to reenter the ballpark after leaving the ticketed area.

    Perfect Pitch Pizza Parties for Kids - Prior to most Saturday and Sunday home games, our party room hosts multiple birthday groups. Package includes 10 Field-Level tickets, a one-hour pregame party with a light menu of pizza, cupcakes and beverages for 10 people, appearance by an Entertainment Staff member, birthday name in lights and more! Contact the Group Sales Office at 215-463-5000 or [email protected]

    [email protected]

    phillies.com/pizzaparty

    Ticket Re-Selling - Tickets may not be resold on the private property of Citizens Bank Park or in the parking areas that surround it and tickets associated with such transactions are subject to confiscation. (This prohibition is in addition to all restrictions and prohibitions imposed on re-selling by law.) In many cases, tickets offered for sale by re-sellers are misrepresented, counterfeit or stolen.

    Season Tickets - Season Ticket holders enjoy excellent benefits, including Postseason Ticket Priority, discounted pricing as compared to individual game tickets & more.

    Season Tickets

    Theme Nights - Phillies Theme Nights, such as Youth Baseball & Softball Celebrations, Scouts Day and Greek Heritage Celebration, provide fans the chance to come together with others who share similar backgrounds and interests. Many Theme Nights also include a unique giveaway item or experience, available only to fans who purchase a Theme Night ticket. Tickets must be purchased through phillies.com/themenights.

    Theme Nights

    Wheelchair and Companion Seating - Wheelchair and companion seating is available in the following areas: Field Level, Pavilion/Arcade Level, Scoreboard Porch and Terrace Level. Companion Seating is available alongside the spaces for guests using wheelchairs at a maximum 3:1 ratio (3 companions per wheelchair). Folding chairs will be provided for companions. Check phillies.com or call 215-463-1000 for seating availability.

    Will Call - Orders placed over the phone or via the internet within seven days of the game may be picked up any time after ordering at the ticket windows located at the First Base Gate, or on the day of the game at any available ticket window. For identification purposes, guests should present their driver's license and credit card used for their ticket purchase when picking up their tickets. Guests ordering tickets via the internet and phones have the additional convenience of selecting the Mobile option.

    Mobile Ticketing

    Tours of Citizens Bank Park

    Public and group tours are available year-round. Tours will not be scheduled on Sundays, major holidays, or when there are day games at home. Guests can purchase public tour tickets (Adults: $13; Seniors & Children 3-14: $8) at phillies.com or by calling Ticket Services (215-463-1000). Accommodations for group tours (groups of 25 or more) can be arranged by calling 215-218-5360.

    Tours

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    Umbrellas

    Umbrellas are permitted inside Citizens Bank Park. Please be considerate of guests around you when using an umbrella.

    Guest Code of Conduct

    Unmanned and Remote Controlled Aircraft Systems

    The use of unmanned and remote controlled aircraft systems at Citizens Bank Park, including its surrounding parking areas, is prohibited at all times. In addition, the FAA prohibits use of such aircraft systems up to 3,000 feet above the ground and within 3 nautical miles of Citizens Bank Park beginning 1 hour before to 1 hour after an event. Violations of this policy may result in a fine and/or arrest and imprisonment for up to one year.

    V

    Veterans Memorial

    To commemorate the site of Veterans Stadium, the Phillies built a monument as an everlasting memorial to veterans. Located on Pattison Avenue, the granite-covered memorial includes the American flag along with bronze plaques and flags representing the Army, Marine Corps, Navy, Air Force, Coast Guard and POW/MIA. The flags fly year-round.

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    Water Fountains

    Twenty water stations each containing two fountains (one standard and one wheelchair accessible) are dispersed throughout the ballpark, for a total of 40 fountains.

    Weapons

    Please refer to the Guest Code of Conduct page of phillies.com.

    Guest Code of Conduct

    Website

    Tickets, schedules, promotional schedules, merchandise, up-to-the minute Phillies news, live game audiocasts and video coverage, message boards, history, stats, scoreboard, community news, free e-newsletters and more are available on the official website of the Phillies: www.phillies.com.

    www.phillies.com

    Wheelchairs

    Fans who need assistance to their section can request wheelchair service at any of the entry gates. Phillies staff will escort them to their section and are available postgame for the return trip to the gates. Ask any Phillies employee for assistance.

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    You

    You, our guests, are the focus of everything we do. Phillies employees are here to make your Citizens Bank Park experience a special and memorable one. We welcome your comments and suggestions at any of our Guest Services locations.

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