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Citizens Bank Park Information Guide

We hope you enjoy your visit to Citizens Bank Park, the spectacular home of the Phillies!

This Information Guide was developed with one goal in mind: to assist our guests in becoming familiar with Philadelphia's award-winning ballpark. A variety of accommodations are offered to make your experience an enjoyable one. Also, remember to mask up! Please be aware of new need-to-know health and safety guidelines when attending Phillies games at Citizens Bank Park.

A

Access

All guests enter Citizens Bank Park on the Main Concourse at street level and there are wheelchair-accessible gates at every bank of turnstiles. Citizens Bank Park has elevators to service guests with disabilities; the ballpark is also equipped with escalators, ramps and stairways.

Accommodations for Guests with Special Needs

With the help of an Americans with Disabilities Act (ADA) consultant, Citizens Bank Park was designed to be universally accessible and comfortable for all guests with special needs.

Address and Phone Numbers

The Phillies
Citizens Bank Park
One Citizens Bank Way
Philadelphia, PA 19148-5249

Website: www.phillies.com

General Information & Individual Ticket Orders: 215-463-1000

Executive Offices: 215-463-6000

Season and Group Sales: 215-463-5000

Special Events (non-game days): 215-218-5100

Merchandise Orders: 877-GO-PHILS

Phillies Social Media Clubhouse: Go behind the scenes and follow the Phillies on Facebook, Twitter, Instagram, Snapchat, YouTube and Tiktok! Also, make sure to download the MLB Ballpark app and MLB app.

phillies.com/connect »

Alcoholic Beverages

Please refer to the Guest Code of Conduct page of phillies.com.

Guest Code of Conduct »

All About Young Guests

  • Babies/Toddlers Tickets - Children age two and under may be admitted to Phillies games without a ticket, but need to sit in the lap of an accompanying adult. Children age three and above require a ticket.
  • Baby-Changing Tables - Baby-changing tables are available in all 61 restroom facilities.
  • Birthday Parties - See Perfect Pitch Pizza Parties

phillies.com/pizzaparty »

  • Cavity Buster's Nursing Lounge - The Cavity Buster's Nursing Lounge is a private area for nursing mothers and babies located on the Main Concourse behind Section 125.
  • Newborn Club - The Phillies Newborn Club is designed for parents who are expecting or have just welcomed a child. The $40 fee includes a Phillies onesie (size 6 month), bib, personalized birth certificate, month milestone blanket and a PhanaVision birth announcement photo. Members receive a photo of the Phillies lineup card from their first game that can be redeemed by emailing [email protected] with the child’s name, address, and date of first game. A 10% discount is included for the New Era Phillies Team Store.

phillies.com/kidsclubs »

  • Phanatic Phood Cart (near Kids Zone behind Section 113) and Phanatic Kid's Corner (behind Section 318, Terrace Level) - Concessions offering kid-sized portions. Available when gates open until the 7th inning. Note: These areas are closed for the 2021 season.
  • Phanatic Phun Zone (inside First Base Gate plaza – Note: This area is closed for the 2021 season - Sponsored by Cavity Busters, this play area gives children age eight and under an opportunity to climb, explore, and play games. A junior Phanatic Phun Zone is also available for guests two years of age and under. Weather permitting.
  • Phillies Kids Club, Presented by The Giant Company - For a $20 membership fee (plus $10 shipping/handling), children 14 and under receive a Phillies Kids Club cinch bag, towel, chalkboard magnet and ice cream bowl. Membership benefits include access to a members-only Phillies Kids Club website containing exclusive activities and content and a 10% discount for the New Era Phillies Team Store. Registration and distribution of items is available online only through 2021.
  • phillies.com/kidsclubs »

    • Sunday Starting Nine - Note: This feature is suspended for the 2021 season. Kids 14 and under who wear Phillies colors to the ballpark on Sundays could be randomly selected for this unique experience. Nine lucky youngsters will be introduced pre-game and stand on the field with the nine Phillies starters for the National Anthem.
    • The Yard (right field in Ashburn Alley) - A major league experience for kids! This interactive area features Citizens Phan Field (a WIFFLE ball field complete with dugout and bullpen), a Phanatic Climbing Wall, Hatfield Phanatic Hot Dog Launcher, Bullpen pitching area and concessions just for kids, including an Ice Cream Bar at The Yard! Note: The Phanatic Climbing Wall and Bullpen pitching area are closed for the 2021 season.

    phillies.com/theyard »

    Animals

    Certified service dogs or service dogs in training for guests with special needs are welcome. All other animals are prohibited.

    Anniversary Package

    For the 2021 season, we are offering a contactless and modified version of our standard Anniversary Package. This season, guests can celebrate their anniversary with their names in lights on the scoreboard for the low cost of $10. A limited number of packages are available per game. At least five days in advance registration is required by calling Ticket Services at 215-463-1000.

    Art in the Park

    Fans of all ages are invited to enjoy the various art featured in the ballpark.

    Fun Features »

    ATM Machines

    For the convenience of our guests, there are eight Citizens ATM Machines located throughout the ballpark.

    B

    Bachelor/Bachelorette Parties

    For information, please contact Group Sales at 215-463-5000 or [email protected].

    Bags

    Please refer to the Guest Code of Conduct page of phillies.com.

    Guest Code of Conduct »

    Ballpark Characters

    • Phillie Phanatic - The fun-loving ambassador of Phillies baseball can be spotted all around the ballpark, and traditionally performs on the field during every home game at the end of the 5th inning and on the Phillies dugout in the bottom of the 7th inning.
  • Phoebe - The Phanatic's mom makes special appearances throughout the year including the Phanatic's Birthday and Mother's Day.
  • Galapagos Gang - Bessie, Calvin, Sid and Iggy are four inflatable characters representing animals from the Galapagos Islands who can be seen around the ballpark at every home game.
  • Phillies Ballgirls - The Phillies Ballgirls can be seen working down the right and left field foul lines. The Ballgirls are also involved in the Phillies' environmental initiatives by captaining the Red Goes Green Team. The Phillies Ballgirls are ambassadors for the Phillies both on and off the field. They represent educated, athletic and energetic women who hope to serve as role models in professional sports for young girls.
  • Phillies Ballgirls »

    • Citizens Ballpark Bankers - These all-star bankers, courtesy of Citizens, are here every game to provide guests with a memorable experience at Citizens Bank Park. From encouraging guests to have fun in The Yard (located in right field in Ashburn Alley) to passing out special treats, these friendly faces will surprise and delight fans with a host of great gifts, ideas and information... all to ensure that your trip to Citizens Bank Park is the best experience in baseball.
  • Red Goes Green Team - The Red Goes Green Team, presented by Waste Management, is comprised of volunteers from local schools, volunteer organizations, environmental groups and more, who help with our recycling efforts by collecting recyclable plastic and aluminum bottles during Phillies home games. Note: This service is suspended for the 2021 season.
  • Red Goes Green »

    • Other Characters - On select game days, have your face painted or visit a caricaturist (located on the Main Concourse at first base side of the ballpark).

    Ballpark Destination Areas

    Ashburn Alley

    A festive outfield entertainment area named in honor of Phillies legend Richie Ashburn. Opens two hours prior to game time so fans can watch batting practice. Note: Ashburn Alley (and all the ballpark gates) opens 90 minutes before game time for the 2021 season. Among the highlights:

    • The Yard, an interactive kids’ area highlighted by Citizens Phan Field, a Wiffle Ball field complete with dugout and bullpen, plus a Phanatic Climbing Wall, Hatfield Phanatic Hot Dog Launcher, and Bullpen pitching area. Note: The Phanatic Climbing Wall and Bullpen pitching area are closed for the 2021 season. Featured concessions include kid-sized favorites and an Ice Cream Bar at The Yard, as well as a Backyard Bar for adults. The Ballpark app check-in desk is located in this area, where fans can also get questions answered and make reservations for The Yard.
    • The Left Field Plaza features great photo opportunities for fans, including the oversized Phillies’ 2008 and 1980 World Series trophies, as well as statues featuring Phillies retired numbers - Richie Ashburn (1), Jim Bunning (14), Mike Schmidt (20), Steve Carlton (32), Robin Roberts (36) and Jackie Robinson (42). Phillies championship pennants are also on display, as well as the Phillies Wall of Fame presented by Toyota. Food options are located in this area, including Bull’s BBQ, featuring 1980 World Series Champion Greg “The Bull” Luzinski.
    • The Phillies All-Star Walk: Granite markers featuring Phillies All-Stars since the first All-Star Game in 1933.
    • Bullpens: Guests can view the bi-level bullpens and watch pitchers from both teams warm up.
    • Budweiser Rooftop Bleacher Seats: The Phillies brought back rooftop bleachers, a Shibe Park phenomenon of the 1920s when residents of 20th Street built bleachers on top of their roofs. A total of 199 guests can enjoy this unique setting nestled under the Liberty Bell.
    • Yuengling Party Pavilion. A new area for fans of Pennsylvania’s own Yuengling Brewery.
    • Also featured is the '47 Alley Store, as well as more food options.
    Left Field Plaza: Photo Opportunities & Boardwalk-Style Concessions
    • Features oversized World Series trophies and statues featuring Phillies retired numbers.
    • Phillies championship banners are also on display, as well as the Phillies Wall of Fame presented by Toyota.
    • New: Leinenkugel’s Portable Bar, Section 142. A classic looking location featuring your favorite Leinenkugel beers.
    • New: Miller Lite Liberty Landing & Harry the K’s (upstairs), Left field scoreboard, limited menu. Named after Hall of Fame broadcaster Harry Kalas. The locations are built into the scoreboard structure. Both the lower and upper levels provide fantastic views of the field and Ashburn Alley. Get your favorite cocktail or beer and enjoy the view!
    • Other highlights: Boardwalk Eats, a concession area with boardwalk-style concessions, plus the popular Bull’s BBQ where fans can meet 1980 World Champion Greg “The Bull” Luzinski.
    Third Base Plaza – Pass and Stow, Shake Shack, Liberty Bell & Dick Allen Retired Number Statue:
    • New: Take photos with the Phillies retired number statue for baseball great Dick Allen, No. 15.
    • Pass and Stow is a bar only sports pub featuring design elements that tie into Phillies history and Philadelphia’s iconic Liberty Bell. Includes an indoor area with garage doors that open to an outdoor beer garden featuring the Goose Island at the Park outdoor bar.
    • Other highlights include the iconic 19-foot-high Liberty Bell that was once located atop Veterans Stadium, which is prominently displayed as fans approach the ballpark.
    • Pass and Stow is a historic nod to the Liberty Bell, which has been part of the Phillies brand and logo for many years. The name is derived from the two Philadelphia foundry workers, John Pass and John Stow, who recast the original bell in 1753, and whose names are inscribed on this important piece of American history.
    • Adjacent to Pass and Stow is Shake Shack, a popular, modern-day "roadside" burger stand serving its classic burgers, crinkle-cut fries, hand-spun shakes and more.

    Banners & Signs

    Please refer to the Guest Code of Conduct page of phillies.com.

    Guest Code of Conduct »

    Batting Practice Schedule

    Batting practice at Citizens Bank Park is not guaranteed to take place before any home game. The schedule listed below is subject to change.

    7:05 PM Game

    • Phillies BP - 4:25 - 5:25 PM
    • Visiting BP - 5:25 - 6:25 PM

    6:05 PM Game

    • Phillies BP - 3:25 PM - 4:25 PM
    • Visiting BP - 4:25 PM - 5:25 PM

    4:05 PM Game

    • Phillies BP - 1:25 PM - 2:25 PM
    • Visiting BP - 2:25 PM - 3:25 PM

    1:05 PM Game

    • Phillies BP - 10:25 - 11:25 AM
    • Visiting BP - 11:25 AM - 12:25 PM

    Birthday Package

    For the 2021 season, we are offering a contactless and modified version of our traditional Birthday Packages. This season, guests can celebrate their birthday with their names in lights on the scoreboard for the low cost of $10. A limited number of packages are available per game. Orders must be placed prior to the game date of the Birthday recognition. Please note, Birthday packages for weekend dates must be placed by the end of business the Friday prior. Packages can be ordered by calling Ticket Services at 215-463-1000.

    Bottles, Cans, Coolers

    Please refer to the Guest Code of Conduct page of phillies.com.

    Guest Code of Conduct »

    Budweiser Responsibility Has Its Rewards Program

    Guests who would like to be their group's designated driver can pledge at kiosks located at the First Base, Third Base and Left Field Gates until the end of the first inning. Anyone who signs up will receive a voucher for a free soft drink. In addition, one lucky fan per night will receive a Budweiser Prize Pack. Stay tuned for an MLB Ballpark App version of this program coming soon!

    C

    Cameras/Camcorders

    Please refer to the Guest Code of Conduct page of phillies.com.

    Cellular Phones & Pagers

    Please refer to the Guest Code of Conduct page of phillies.com.

    Guest Code of Conduct »

    Concessions

    A wide variety of food and beverages, from traditional ballpark fare to foods with Philadelphia flavor, is available throughout the ballpark at permanent locations, portable stands and two restaurants. The ballpark also features healthier and gluten-free food, and is rated among the top vegetarian ballparks in the country. All concession areas are wheelchair accessible. The concessionaire is a joint venture involving Aramark, the Phillies and World Wide Concessions.

    Concessions »

    Concourses

    The 360-degree openness of the Main Concourse gives guests a continuous, uninterrupted view of the field, keeping them in touch with the game if they leave their seats for a trip to the concession stands. The Terrace Level concourse provides a similar openness.

    Credit Card Policy

    Mastercard, Visa, American Express and Discover are accepted at ticket windows, restaurants, concession stands and merchandise locations in the ballpark.

    D

    Diamond Club

    The Diamond Club offers the most exclusive premium experience at Citizens Bank Park. Situated between the dugouts just feet away from the batter's box, Diamond Club seating is the closest thing to taking the field! Offering upscale dining options, in-seat wait service, and full-service bars, the Diamond Club provides a first-class experience for fans. It is also available on non-game days for special events. For info, call 215-463-5000.

    Distribution of Materials

    Please refer to the Guest Code of Conduct page of phillies.com.

    Guest Code of Conduct »

    E

    Elevators

    Fifteen elevators are conveniently located throughout the ballpark and also available to service guests with disabilities.

    Emergency Evacuation

    In the event of an emergency, Phillies personnel have been trained and instructed to assist guests in evacuating the premises.

    Engagement Package

    For $450, guests receive live, in-game coverage of their proposal on PhanaVision, four tickets to the game (best available), a champagne toast (must be 21 and over) and a downloadable video link of the event. The Engagement Package must be scheduled at least one week in advance and is not available on Sunday games. To schedule, call Ticket Services (215-463-1000).

    Entrances

    Entrances are located at the First Base Gate, Third Base Gate and Left Field Gate. There are also private Suite and Club Entrances located on Pattison Avenue (Home Plate), Citizens Bank Way (West) and Darien Street (East).

    Escalators

    There are three sets of escalators in the ballpark:

    • First Base Gate - Takes guests from the First Base Gate Plaza to the Pavilion Level with a second escalator taking guests to the Terrace Level.
    • Third Base Gate (located behind Section 126) - Takes guests to the Hall of Fame Club and Terrace Level.
    • Left Field (behind Section 140) - Takes guests to the Arcade seating area and the West Hall of Fame Club Entrance. A second escalator takes guests from this area to the Terrace Level.

    F

    Facts and Figures

    This is the perfect place for fans who want to find out the nuts and bolts about the ultimate ballpark.

    Fan Texting

    Please refer to the Guest Code of Conduct page of phillies.com.

    Guest Code of Conduct »

    Field Dimensions

    Right field foul pole:

    • Distance: 330'
    • Height: 13'3"

    Right field power alley:

    • Distance: 369'
    • Height: 13'3"

    Center field, straightaway:

    • Distance: 401'
    • Height: 6'

    The "Angle" (left of CF to LCF):

    • Distance: 409'-381'-387'
    • Height: 19'-12'8"

    Left field foul pole:

    • Distance: 329'
    • Height: 10'6"

    Left field power alley:

    • Distance: 374'
    • Height: 10'6"

    Fightin' Phils Fan Club

    The Fightin’ Phils Fan Club is the official adult fan club of the Phillies. In order to best serve our members, we will not be launching the club for the 2021 season. Complimentary tickets from 2020 memberships are still being honored for a 2021 Phillies regular season home game, subject to availability and in-ballpark attendance policies. An email will be sent to members once more information is available. The ten percent (10%) off entire purchase coupon for the New Era Phillies Team Store, included with 2020 memberships, will be honored for the 2021 season. For 2020 members who have selected the auto-renewal option, memberships will auto-renew instead for the 2022 season in or around February 2022 with no additional action needed. For any questions, fans can contact [email protected].

    phillies.com/fightinphils »

    First Aid

    First aid stations are located on the Main Concourse (behind Section 105) and the Terrace Level (behind Section 318). Each location is staffed with medical personnel. If medical assistance is needed, please notify the nearest Phillies personnel, proceed to the nearest location, or call the Guest Services Hotline at 215-218-5469. Fans may also notify personnel by texting "PHILLIES" [space] followed by the issue and location to 69050.

    First Phillies Game Certificate

    For kids 14 and under attending their first game at Citizens Bank Park, individual certificates are available for free at Guest Services (behind Section 122).

    Foul Balls

    Guests are welcome to keep any foul balls hit into the stands. Please do not interfere with a ball in play, especially those guests sitting at field level. Major League Baseball rules call for the ejection of guests that interfere with a ball in play.

    Fun Features

    Check out some of the family-fun features that make Citizens Bank Park world-class!

    Details »

    G

    Game Times

    The starting times of some games are tentative and subject to change due to Major League Baseball's television agreements with ESPN and FOX. Time changes can potentially occur up to 10 days prior to a scheduled game date. Guests are advised that game tickets will be honored on the game date listed regardless of the time change. No refunds or exchanges will be given. Guests should be aware of this possibility. Check phillies.com for the most up-to-date schedule.

    Gate Openings

    For all 2021 Regular Season home games, all gates open 90 minutes prior to game time.

    Gift Cards

    Gift cards may be purchased at the ticket windows, New Era Phillies Team Store, on phillies.com or by calling 215-463-1000. Gift cards may be redeemed for tickets, concessions and Phillies merchandise.

    Gift Cards »

    Giveaway Policy

    The Phillies’ policy is to distribute one giveaway item per eligible fan entering Citizens Bank Park. An eligible fan is a fan that meets advertised age limits or other requirements (i.e. all kids 14 & under for a kid’s promotion). Eligible fans must receive the item prior to clearing the gate/distribution area. The Phillies are not responsible for any items once they leave the gate/distribution area. Lost or stolen items will not be replaced. Extra/unused tickets for a game may not be redeemed for giveaway items. The Phillies do not make giveaway items available for sale. Giveaway items are not licensed through Major League Baseball Properties therefore cannot be sold at retail. Remaining giveaway items are liquidated for charitable purposes through the Phillies Community Outreach Department. For more information, please contact the Phillies Promotions Department at [email protected].

    Guest Services

    Located on the Main Concourse (behind Section 122) and the Terrace Level (behind Section 318), Guest Services will assist you with questions, concerns and requests for information. Open from the time the gates open until 15 minutes after the game ends. If immediate attention is needed, or if someone is interfering with your enjoyment of the game, please call the Guest Services Hotline at 215-218-5469 or text the word "PHILLIES" [space], with issue and location to 69050.

    Group Outings (groups of 25 or more)

    See Ticket Information.

    Guest Code of Conduct

    Please refer to the Guest Code of Conduct page of phillies.com.

    Guest Code of Conduct »

    H

    Hall of Fame Club

    The Hall of Fame Club combines upscale amenities with fantastic sight lines to provide a unique viewing experience. Located between the bases on the press level, fans have access to private climate-controlled lounges, upscale concessions and full-service bars. For more information call 215-463-5000 or email [email protected].

    L

    Liberty Bell Home Run Spectacular

    Towering 100 feet above street level, the 35-foot by 50-foot Liberty Bell rings after every Phillies home run. It is located in right-center field.

    Lost and Found

    To report or claim lost articles contact Phillies personnel or visit Guest Services located on the Main Concourse (behind Section 122) and the Terrace Level (behind Section 318). Found items will only be held for ten days. For information, guests may call 215-218-5440.

    Lost children will be escorted to Guest Services. If the child is unable to provide information to reunite the two parties, a picture of the child can be displayed on PhanaVision.

    M

    Meetings, Banquets, Weddings and Events

    See "Special Events".

    Merchandise

    Please note: Some locations may be temporarily closed to due to capacity restrictions.

    • New Era Phillies Team Store - Located adjacent to the Third Base Gate, the expansive team store features official Phillies merchandise. Check phillies.com/newera for hours. On game days with a start time of 1:05 p.m. or earlier, the store can only be accessed from the concourse with a game ticket. The store is closed on major holidays. Enter from inside the park during events (behind Section 134) or outside during non-event times (on Citizens Bank Way). For merchandise information, call 267-570-2333. Follow on Twitter and Instagram @philliesNEstore.
    • Personalization Station - First floor of the New Era Phillies Team Store. Personalize Phillies jerseys.
    • ’47 Alley Store - Located in Ashburn Alley. Official Phillies merchandise location featuring apparel and headwear from official retailer '47. The store also features Phanatic plush dolls along with Bull’s BBQ items, on-field and player name & number apparel.
    • Phillies Authentics - Located on the Main Concourse (behind Section 133). Featuring game-used collectibles and autographed memorabilia authenticated through Major League Baseball’s Authentication Program along with a selection of Phillies publications, baseball cards and various other baseball publications. Limited selection of items available at the New Era Phillies Team Store. Follow on Twitter @PhilsAuthentics. For a list of available items email [email protected].
    • The Cap Shop - Located on the Main Concourse (behind Section 137). Featuring headwear for men, women and kids by New Era and '47.
    • Home Stands - Official Phillies merchandise is also available behind Sections 121, 207 and 326 along with the First Base Gate Plaza, Hall of Fame level behind section 226 and the Diamond Club.
    • Memorabilia Store from Hunt Auctions - Located on the Main Concourse. Featuring premium quality baseball memorabilia such as autographed baseballs, baseball cards and signed jerseys, with a concentration on Phillies merchandise. Also features unique vintage offerings such as pennants, ticket stubs, pins and yearbooks.
    • The Yard - Located in the Yard entertainment area on the Main Concourse behind Section 102, this location features a variety of kids items.
    • Scorecard Kiosk - Note: This area is closed for the 2021 season. Located on the Main Concourse (behind section 126). Featuring Phillies publications, baseball cards, various other baseball publications plus a limited selection of game-used memorabilia.

    Metal Detectors

    Please refer to the Guest Code of Conduct page of phillies.com.

    Guest Code of Conduct »

    Mobile Ticketing

    See "Ticket Information".

    P

    Parking

    Parking opens two hours before game time. There are a number of parking lots for preferred, pre-paid, cash and accessible parking. Parking passes are also accessible through the MLB Ballpark app. It is recommended that guests arrive early and park in the first available lot. Please check phillies.com regarding events and construction projects that affect traffic in the Sports Complex area. For the latest traffic information for Pennsylvania and New Jersey, please dial 511 or visit 511pa.com or 511nj.org.

    Parking Map and Directions »

    511pa.com »

    511nj.org »

    Phillies Charities, Inc.

    Phillies Charities, Inc. (a Section 501(c)(3) organization) is the charitable arm of The Phillies. It raises funds in a variety of ways such as the annual Phillies Phestival, Phantastic Auction, and Phillies Charities 5K. In addition to major support of the Greater Philadelphia Chapter of the ALS Association, grants are made each year to a wide variety of primarily local charities.

    Phillies Charities »

    Phillies Charities 50/50 Drawing

    Through the Phillies Charities 50/50 drawing, one lucky fan will walk away a winner! Fans may purchase a 50/50 drawing ticket at every home game from any of the kiosks located throughout the ballpark. Credit cards are accepted. Ticket sales begin when gates open and close immediately after the seventh inning.

    phillies.com/raffle »

    Phillies POW-MIA National Chair of Honor

    Located in Section 110, Row 40. Serves as a permanent reminder of the nearly 90,000 Americans who have gone missing or become prisoners of war while serving their country.

    Prohibited Items

    Please refer to the Guest Code of Conduct page of phillies.com.

    Guest Code of Conduct »

    Public Transportation/SEPTA

    SEPTA's Broad Street Line is the absolute best route to all the events at Citizens Bank Park. NRG Station is located at Broad & Pattison - a short walk (about 7 minutes) to Citizens Bank Park. SEPTA operates Sports Express service on the Broad Street Line making stops at these stations: Fern Rock Transportation Center, Olney Transportation Center, Erie, Girard, Spring Garden, Race-Vine, City Hall, Walnut-Locust and NRG. Riders can also travel from City Hall to NRG Station in about 11 minutes on the frequent local service. The average trip time from Temple University/Cecil B. Moore is 19 minutes on local trains. Immediately following the conclusion of events, fans can find northbound trains waiting to provide local and express service back towards Center City and Fern Rock Transportation Center. All Regional Rail Lines, the Market-Frankford Line, PATCO and many trolley and bus routes provide convenient connections with the Broad Street Line. Free weekend parking is available at most Regional Rail lots. Fans can also travel to Citizens Bank Park via SEPTA Bus Routes 4 and 17. For more information, call 215-580-7800.

    Public Transportation/SEPTA »

    R

    Radios/TVs

    Please refer to the Guest Code of Conduct page of phillies.com.

    Rain Delays/Inclement Weather

    The right to postpone the playing of a game is controlled by the home club with the exception of the final series (that begins on or after June 1) between two clubs, at which time the responsibility shifts to the Umpire-in-Chief. Once a game has started, the Umpire-in-Chief determines if a game should be suspended, when it can be resumed or if it should be terminated because of bad weather or unfit playing conditions. The Official Playing Rules provide that when a game has been temporarily suspended, umpires must wait at least 30 minutes before calling the game. On days when inclement weather is in the forecast, tune to 94.1 WIP or check back with phillies.com for updates on the game status.

    phillies.com/weather »

    Ramps

    There are two sets of ramps in the ballpark:

    • First Base Ramp - Provides access to the Suite Level, Pavilion/Hall of Fame Club Level and Terrace Level.
    • Left Field Ramp - Adjacent to the Left Field Gate providing access to the Suite Level, Hall of Fame Club, Arcade seating and Terrace Level.

    Red Goes Green

    The Phillies' award-winning Red Goes Green program at Citizens Bank Park is in partnership with Aramark and Spectra.

    More Details »

    Red Goes Green »

    Re-entry

    There is a no re-entry policy at Citizens Bank Park.

    Guest Code of Conduct »

    Restrooms

    A total of 63 public restrooms are conveniently located throughout the ballpark. All are wheelchair accessible. In addition, there is a restroom in the Service Level specifically for wheelchair guests who are seated in the Field Level area by the third base dugout. Family restrooms are located at:

    • Main Concourse (3): behind Sections 106, 112 and 137.
    • Diamond Club (2): two convenient locations within the Diamond Club.
    • Hall of Fame Club Level (5): Club, behind Sections 219 and 224; Pavilion, behind Sections 205 and 208; and Arcade, behind Section 234.
    • Terrace Level (3): behind Sections 319, 322 and 329.

    Risks of Baseball

    Please refer to the Guest Code of Conduct page of phillies.com.

    Guest Code of Conduct »

    S

    Schedules

    Phillies pocket schedules are available at the ticket windows, Guest Services, New Era Phillies Team Store, the '47 Alley Store, or by calling Ticket Services (215-463-1000).

    Scoreboard System

    The Phillies massive Daktronics HD-15 video display features Sony HD production technology and includes a dedicated closed captioning display to assist hearing impaired fans.

    More Details »

    Service Animals

    Certified service dogs or service dogs in training for guests with special needs are welcome. All other animals are prohibited.

    Access Guide »

    Smoke-Free Facility

    Smoking is not permitted inside Citizens Bank Park.

    Guest Code of Conduct »

    Special Events

    Looking for a unique place to host your next social or corporate event? Citizens Bank Park is available on nongame days for selected events. For information, call the Phillies at 215-218-5100. For gameday parties and meetings, contact the Phillies Group Sales Office at 215-463-5000.

    Special Events »

    [email protected] »

    Speed of Pitches

    Guests can check the speed and type of pitches being thrown on three electronic boards, located on the out of town scoreboard (right field) and Terrace Level fascia boards (first base and third base).

    Stairs

    For the convenience of our guests, Citizens Bank Park is equipped with numerous stairways:

    • Ashburn Alley - Stairways are located by the Left Field Gate, in center field leading to the Rooftop Bleachers, and the Right Field Gate (gives access to the Rooftop and Pavilion Level).
    • First Base Gate - This stairway gives access to the Suites, Hall of Fame Club and Terrace Level (Sections 312-333 and 413-434) only.
    • Third Base Gate - Both stairways give access to the Suites, Hall of Fame Club and Terrace Level.
    • Scoreboard - Two sets of stairways on both sides of the scoreboard (Left Field) give access to the Scoreboard Porch (Sections 241-245) and the upper level of Harry the K's.

    Strollers

    Please refer to the Guest Code of Conduct page of phillies.com.

    Guest Code of Conduct »

    Suites

    Dell EMC Suite Level - A total of 70 suites are located on the Dell EMC Suite Level above the main concourse and afford spectacular views of the action. These suites are licensed on a multi-game basis, ranging from 10 to 81 games, and offer upscale catering, comfortable seating and luxury furnishings.

    Single-Game Party Suites - Rent a private suite or club deck, suitable for 16-75+ guests. Packages include tickets, parking passes, and a ballpark fare menu. Contact Phillies Group Sales at 215-463-5000.

    [email protected] »

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    Tailgating

    Please refer to the Guest Code of Conduct page of phillies.com.

    Telephones

    A public pay phone is located inside the Left Field Gate.

    Ticket Information

    • Online: phillies.com
    • Season and Group Sales: 215-463-5000
    • General Information & Individual Ticket Orders: 215-463-1000

    Mobile Ticketing - The MLB Ballpark app allows easy entry into Phillies games at Citizens Bank Park (including Sports Complex parking) via your mobile device. With the app, you can browse inventory, forward tickets to others, and use for entry into Citizens Bank Park. If you have questions regarding your mobile tickets, please contact Ticket Services at 215-463-1000.

    [email protected] »

    To access your tickets from your mobile device:

    1. Download the MLB Ballpark app via the iOS App Store or the Android Google Play Store
    2. Use the email address from your ticket purchase to log in and view your tickets.
    3. Access your tickets via the 'Tickets' tab to view the barcode that you will scan when entering Citizens Bank Park.

    Mobile Ticketing FAQs »

    Group Outings (for groups of 25 or more) - Be sure to check phillies.com/grouptickets for the most up-to-date information on group sales for the 2021 season.

    [email protected] »

    phillies.com/grouptickets »

    In-game - Ticket windows are located on the Main Concourse (behind Section 124) and the Terrace Level (behind Section 318).

    In person - Ticket windows are located near the First Base Gate on Pattison Avenue. For all home games, additional ticket windows will be open on Citizens Bank Way.

    MLB Ballpark app - Your mobile companion when visiting Citizens Bank Park. With this free app, access your mobile tickets as well as get questions answered, as well as enter Citizens Bank Park utilizing your tickets on your mobile device; receive notifications for important game information and updates; learn about special events and promotions happening at the ballpark; view your check-in history and add pictures to the Journal; explore the ballpark with interactive concourse maps, directories and concession menus and find out your favorite player’s walk-up music. Plus, enjoy games and entertainment like the Home Run Refreshment with Coca-Cola and McDonald’s, trivia, and much more.

    Official Game - A game becomes official after 4½ innings, if the Phillies lead. Otherwise, five full innings must be completed before it is considered a regulation game.

    Re-entry - There is a no re-entry policy in effect at Citizens Bank Park. Tickets do not entitle the holder to reenter the ballpark after leaving the ticketed area.

    Perfect Pitch Pizza Parties for Kids - The Phillies Perfect Pitch Pizza Parties are unavailable for the 2021 Season.

    Season Tickets - Season Ticket holders enjoy excellent benefits, including Postseason Ticket Priority, discounted pricing as compared to individual game tickets & more.

    Season Tickets »

    Suites and Club Decks - Available for individual game purchases. Visit the Group Party Areas page at phillies.com/grouptickets for more information.

    Group Tickets »

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    Theme Nights - The Phillies host a variety of theme nights throughout the season, which provides our fans with similar interests the opportunity to come together and enjoy a game at beautiful Citizens Bank Park! Many of these events also include a unique giveaway item, exclusively available to fans that purchase a Theme Night ticket. Tickets must be purchased through phillies.com/themenights.

    Theme Nights »

    Ticket Re-Selling - Tickets may not be resold on the private property of Citizens Bank Park or in the parking areas that surround it and tickets associated with such transactions are subject to confiscation. (This prohibition is in addition to all restrictions and prohibitions imposed on re-selling by law.) In many cases, tickets offered for sale by re-sellers are misrepresented, counterfeit or stolen

    Wheelchair and Companion Seating - Wheelchair and companion seating is available in the following areas: Field Level, Pavilion/Arcade Level, Scoreboard Porch and Terrace Level. Companion Seating is available alongside the spaces for guests using wheelchairs at a maximum 3:1 ratio (3 companions per wheelchair). Folding chairs will be provided for companions. Check phillies.com or call 215-463-1000 for seating availability.

    Will Call - Orders placed over the phone or via the internet will access their tickets on the MLB Ballpark app. If any problems occur, Will Call may be an option, please contact Ticket Service at 215-463-1000. For identification purposes, guests should present their driver's license and credit card used for their ticket purchase when picking up their tickets.

    Mobile Ticketing »

    Tours of Citizens Bank Park

    Due to the COVID-19 pandemic, in-person tours of Citizens Bank Park have been suspended until further notice. Please check the phillies.com/tours for any updated information.

    Tours »

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    Umbrellas

    Umbrellas are permitted inside Citizens Bank Park. Please be considerate of guests around you when using an umbrella.

    Unmanned and Remote Controlled Aircraft Systems

    The use of unmanned and remote controlled aircraft systems at Citizens Bank Park, including its surrounding parking areas, is prohibited at all times. In addition, the FAA prohibits use of such aircraft systems up to 3,000 feet above the ground and within 3 nautical miles of Citizens Bank Park beginning 1 hour before to 1 hour after an event. Violations of this policy may result in a fine and/or arrest and imprisonment for up to one year.

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    Veterans Memorial

    To commemorate the site of Veterans Stadium, the Phillies built a monument as an everlasting memorial to veterans. Located on Pattison Avenue, the granite-covered memorial includes the American flag along with bronze plaques and flags representing the Army, Marine Corps, Navy, Air Force, Coast Guard and POW/MIA. The flags fly year-round.

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    Water Fountains

    Twenty water stations each containing two fountains (one standard and one wheelchair accessible) are dispersed throughout the ballpark, for a total of 40 fountains.

    Weapons

    Please refer to the Guest Code of Conduct page of phillies.com.

    Guest Code of Conduct »

    Website

    Tickets, schedules, promotional schedules, merchandise, up-to-the minute Phillies news, live game audiocasts and video coverage, message boards, history, stats, scoreboard, community news, free e-newsletters and more are available on the official website of the Phillies: www.phillies.com.

    www.phillies.com »

    Wheelchairs

    Fans who need assistance to their section can request wheelchair service at any of the entry gates. Phillies staff will escort them to their section and are available postgame for the return trip to the gates. Ask any Phillies employee for assistance. Please note: This service is suspended for 2021.

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    You

    You, our guests, are the focus of everything we do. Phillies employees are here to make your Citizens Bank Park experience a special and memorable one. We welcome your comments and suggestions at any of our Guest Services locations.