Update (as of June 30, 2020)
On June 23, Commissioner of Baseball Robert D. Manfred, Jr. announced that Major League Baseball anticipates beginning its 2020 regular season on July 23 or July 24.
The announcement follows confirmation today that the MLB Players Association has accepted the health and safety protocols that will guide MLB’s return to play and that players will be able to report for training by July 1. The health and safety of players and employees will remain MLB’s foremost priorities in its return to play. MLB is working with a variety of public health experts, infectious disease specialists and technology providers on a comprehensive approach that aims to facilitate a safe return.
The Phillies recognize that our great fans have a variety of questions. However, given the unprecedented nature and fluidity of what is taking place, we appreciate your patience as we diligently work through the many aspects and details of this continually evolving situation.
When updated official information becomes available, the Phillies will communicate it to their fans promptly and through a variety of channels, including Twitter (@phillies) and on phillies.com.
We thank you for your understanding as we collectively navigate through this challenging time being faced by the worldwide community.
When will the 2020 Regular Season start?
Major League Baseball has officially announced a plan to return to play that features players reporting for training by July 1, leading up to a 60-game regular-season schedule anticipated to begin on July 23 and 24.
How will the schedule be adjusted for the 2020 Regular Season?
Major League Baseball will soon be announcing a new 60 game schedule for the 2020 season. As a result, the original 2020 Phillies schedule is now void and tickets purchased for any game on the original 2020 schedule are no longer valid.
Are fans able to buy tickets to attend games at Citizens Bank Park for the newly-scheduled 60 game 2020 Regular Season?
The Phillies will start the new 2020 season schedule in late July and without fans at Citizens Bank Park. If at any point during the new 2020 season fans are allowed to attend games, The Phillies will provide current season ticket holders with the first opportunity to buy tickets on a single game basis. Please note that if fans are allowed to attend games during the 2020 season at Citizens Bank Park, it will likely be at a reduced capacity and at the guidance of the state of Pennsylvania and the city of Philadelphia. Due to possible reduced capacity, a public on-sale may not occur. Please check back for more updates as the 2020 season evolves.
I had tickets to an originally scheduled 2020 Phillies game at Citizens Bank Park. What now?
The Phillies have communicated with single game ticket buyers who purchased directly through the Phillies regarding originally scheduled 2020 games which are now impacted. All single game ticket buyers that purchased tickets for an originally scheduled 2020 home game have the opportunity to receive a ticket account credit which can be applied to 2021 Phillies games at Citizens Bank Park or receive a refund.
Fans that purchased tickets for impacted regular season games in person at Citizens Bank Park should email [email protected] with their ticketing information for further instruction. For any additional questions on the impacted 2020 Schedule, please contact the Phillies via email at [email protected] or by phone at 215-463-1000. Our hours of operation are Monday - Friday, 10 a.m. - 2 p.m.
I am a Season Ticket Holder, what will happen to the tickets I have for Impacted Regular Season Games at Citizens Bank Park?
The Phillies have communicated with 2020 season ticket holders via email, phone calls, or text messages over the past several weeks regarding originally scheduled 2020 impacted games.
As a season ticket holder, the credit for the impacted 2020 games and parking, (if applicable) will be applied towards your 2021 season ticket renewal statement, which will be sent in late July or August, or future 2020 games (if applicable). Please note, no action is required from you at this time.
For questions please email [email protected] (please include your account number along with your name) or call our sales office at 215-463-5000. Our hours of operation are Monday - Friday, 10 a.m. - 2 p.m.
Are the Citizens Bank Park Offices open?
No, the Citizens Bank Park Offices are currently closed. At the suggestion of local and national government, most Phillies employees will be working remotely for the foreseeable future. If you have questions, please email us at the following:
- [email protected] for questions regarding Spring Training tickets, individual game tickets for the Regular Season, 3/6 game pack tickets, or Spring/April Ballpark Pass tickets
- [email protected] for questions regarding groups of 25 or more, single suites, and hospitality spaces
- [email protected] for questions regarding full and partial season ticket packages
Please note we have limited staff that can answer your phone calls from 10 a.m. - 2 p.m., Monday-Friday - 215-463-5000. We appreciate your patience as we work remotely.
Are Citizens Bank Park Tours still operating?
Tours are currently unavailable. For further questions, please feel free to email [email protected].
Is the Phillies Box Office open? New Era Team Store?
In the interests of the health and safety of our fans, staff, and everyone in our community, the Phillies Box Office and New Era Team Store are closed. We intend to reopen as soon as possible.
I had tickets to a Spring Training Game(s) at Spectrum Field in Clearwater, Fla. which was canceled. What now?
Tickets to those Spring Training games purchased directly through the Phillies at phillies.com or over the phone, or for those who are Spring Training season plan holders, were refunded via the method of payment used to make the purchase. Fans that purchased Spring Training tickets in person at Spectrum Field or at Citizens Bank Park should email [email protected] with their ticketing information to receive a refund.
I was supposed to run in the Phillies Charities 5K, scheduled for Saturday, March 28. What now?
I have tickets to the Army Navy Baseball Series to be played at Citizens Bank Park on April 10 and April 11. What now?
Tickets to either Army Navy baseball game purchased directly through the Phillies at phillies.com or over the phone were refunded in late March via the method of payment used to make the purchase. Fans that purchased Army Navy tickets in person at Citizens Bank Park should email [email protected] with their ticketing information to receive a refund.
I have tickets to the third annual Carson Wentz AO1 Foundation Charity Softball Game and Home Run Derby to be played at Citizens Bank Park on May 8. What now?
Tickets to the annual Carson Wentz AO1 Foundation Charity Softball Game purchased directly through the Phillies at phillies.com or over the phone were refunded in early April via the method of payment used to make the purchase. Fans that purchased Carson Wentz AO1 tickets in person at Citizens Bank Park should email [email protected] with their ticketing information to receive a refund.
Citizens Bank Park is set to host several postgame concerts in 2020, What is the status of those shows?
As of now, these concert(s) have been impacted.
May 16 - Steve Aoki Postgame Concert
Citizens Bank Park is set to host several concerts on non-gamedays throughout the summer of 2020, What is the status of those shows?
The following concerts have been postponed until 2021. More information is to follow.
- July 8 - Guns N’ Roses and Smashing Pumpkins
- August 15 - Motley Crue, Poison, Def Leppard and Joan Jett (rescheduled for July 13, 2021)
- August 29 - Green Day, Fall Out Boy and Weezer
The following concert(s) have been cancelled. For more information, please visit www.ticketmaster.com.
- September 12 - Tim McGraw and Luke Combs