Group Sales Policies
All group ticket sales are final. No returns, exchanges or refunds. Group tickets are subject to dynamic pricing after December 7, 2018.
If The Phillies in its sole discretion, determine that an individual or entity has purchased group tickets primarily for resale purposes and not for their own personal or group use in attending games at Citizens Bank Park, The Phillies shall have the right to require full payment for the group order at any time for any game, with no returns, exchanges or refunds.
The group purchaser acknowledges and agrees that group pricing is based on availability and is subject to change at any time without notice. Scheduled date and/or time is also subject to change. In the event of a change, ticket purchasers will not be entitled to a refund.
All Group Sales Ticket Policies are subject to change.
Check out the rain delay and inclement weather policy for the Phillies, along with the ticket policy for games that may be rained out.
Rain Delays and Updates
Rain Delays/Inclement Weather Policy: The right to postpone the playing of a game is controlled by the home club with the exception of the final series (that begins on or after June 1) between two clubs, at which time the responsibility shifts to the Umpire-in-Chief.
Once a game has started, the Umpire-in-Chief determines if a game should be suspended, when it can be resumed or if it should be terminated because of bad weather or unfit playing conditions. The Official Playing Rules provide that when a game has been temporarily suspended, umpires must wait at least 30 minutes before calling the game.
On days when inclement weather is in the forecast, tune to 94.1 WIP or check back with phillies.com for updates on the game status.
Rainout Ticket Policy
If a game that is legal under Major League Baseball rules is not played starting on the date shown, the following will apply:
- When the canceled game is rescheduled to an open date or as part of a split (day-night) doubleheader, this rain check (original ticket) will be valid for entry to the rescheduled game only.
- If the canceled game is either not rescheduled or is rescheduled with an existing game to create a doubleheader, the holder of this rain check (original ticket) is to receive an available ticket of equal or lesser value to a later game, upon presentation hereof, with seat coupon attached, to The Phillies by the 60th day of next year's baseball season; otherwise this rain check is void and its value will remain in the property of The Phillies. This rain check (original ticket) is void after one legal game of a doubleheader is played.