Frequently Asked Questions
What ages recommended for Club Red memberships?
We recommend Club Red for ages 13-17. We also have the Reds Rookies baby club for children under age 3 and Reds Heads kids club for fans age 3-12. Find our more information on those clubs by following the links below.
Does my Club Red membership automatically renew each season?
No, a membership must be purchased each year to be considered an active member.
How do I purchase a Club Red membership?
You can purchase a membership online, right here at reds.com/clubred! If you're new to the club, click "NEW MEMBERS," and if you are returning, hit "RENEW MEMBERSHIP," and complete the purchase process. There is a $2 convenience fee and $8.75 shipping fee for each membership ordered online.
You may also purchase memberships at the Reds Heads Clubhouse, Fan Club Corner, and the View Level Kiosk during any home game throughout the regular season, or at the Great American Ball Park front office lobby Monday through Friday, 9am-5pm on non-game days.
How long will it take for my online order to arrive?
It typically takes 2 weeks for online orders to arrive. They are shipped individually using standard US ground mail.
What does it mean to activate the membership and how do I activate it?
Activating your membership gives you access to the full benefits of Club Red and ensures we have your correct contact information to keep you updated on special club news. You will not be able to redeem your free tickets until you activate.
To activate your membership visit reds.com/clubred and click "Activate Here." Fill out the information requested and submit the form. The activation code requested is the unique eight (8) digit alphanumeric code on your Club Red Voucher.
Once activated, you should receive a confirmation email with a link to the Club Red Portal. If you do not receive a confirmation email after activation, please contact us at email@example.com or call (513) 765-7314.
What games can we attend with our free tickets? What goes on at Club Red games?
You can use your Club Red tickets to attend any Sunday thru Friday home games excluding special dates like Opening Day. All games are subject to availability. The game dates are listed on the Club Red Portal. Make sure you wear your Club Red shirt to the game you choose to attend, and get ready to have a blast!
How do I redeem my free tickets?
Once activated, you should receive a confirmation email with a link to the Club Red Portal. If you do not receive a confirmation email after activation, please contact us at firstname.lastname@example.org or call (513) 765-7314. Once inside the portal, follow the directions to redeem your tickets using your eight (8) digit code found on your Club Red voucher.
For any other questions, please email email@example.com or call 513-765-7314.